Why can't my computer see my iPhone and what should I do? Network problems. Checking Apple Mobile Device Service

Internet tips

Sometimes the owners of "apple" mobile phones wonder why the computer does not see the iPhone via USB. This method of connecting gadgets is used quite often. For example, to restore an iPhone. And if the computer stops seeing the phone, a number of problems arise. Why is this happening? And how to deal with such situations? We will talk about all this below. Often there is no real cause for panic. Therefore, even a schoolchild will cope with the task.

Main reasons

Why can't my computer see my iPhone via USB? The answer to this question is harder than it seems. After all, both the phone and the computer are complicated technique... Even a small glitch operating system can lead to the studied situation.

Most often, users face the following sources of the problem:

  • mechanical damage to the USB cable;
  • failure of USB ports and connection jacks on the iPhone;
  • viruses;
  • outdated software;
  • absence or installation of old versions of drivers;
  • old OS (on a computer or phone);
  • conflict of programs on the computer;
  • anti-virus bans;
  • hardware damage and malfunctions in the smartphone.

In fact, fixing most of these problems is easier than it sounds. And then we will figure out how to establish the operability of Apple phones when connected to a computer.

About correct attachment

Why did the computer stop seeing the iPhone via USB? It is quite possible that the user simply incorrectly connected the devices to each other. Such situations do occur in practice.

So, in order to properly connect iPhone to PC, you will need:

  1. Install and launch iTunes.
  2. One end uSB wires insert it into the iPhone, the other into the "USB" socket on the computer.
  3. Wait a while.

A few seconds after this connection, the iPhone will sync with the computer. iTunes will see the appropriate technique, after which it will be possible to work with it further.

Disabled technique

Why can't my computer see my iPhone via USB? The fact is that synchronization of devices is possible only if the PC and smartphone are turned on.

Accordingly, sometimes users try to connect a discharged or turned off iPhone to a computer, and this does not work.

How to fix the situation? For instance:

  1. Recharge iPhone and try syncing again.
  2. Just turn on your phone. Reception works if there is at least some amount of battery power on the smartphone.

But, as practice shows, the proposed problem does not occur very often. And even a schoolboy can fix it. What if the computer does not see the iPhone via USB, provided that all equipment is turned on?

Cable integrity

The connection wire may be damaged. Then the only correct solution would be to replace the cable. You can buy it in any specialty store (with accessories for Apple or computer equipment).

To check the functionality of the USB cable, you will need to carefully study it. Maybe some damage will be visible on the surface. It is advisable to connect the cable to another phone and computer.

Sometimes the reason for sync failures becomes too long cable connections. For example, bought yourself in a store. Replacing the wire with a shorter one can fix the problem.

Nests

Computer can't see iPhone 6 via USB? If everything is in order with the cable, it's time to check the device connections. Their damage is rarely visible to the eye.

Required:

  1. Connect another device to the computer (to the "problem" socket). For example, a USB flash drive.
  2. Connect the smartphone through the corresponding socket to another device.

In the first case, the gadget was never detected by the operating system? It means the USB connector is damaged. It is enough to plug the cable into another port and the problem disappears.

In the second case, you will have to carry the iPhone to service center... Only after repairing the connection connector on the phone will it be possible to synchronize it with the PC.

Antivirus and firewall

Computer stopped seeing iPhone via USB? Sometimes users note that a similar problem occurs with an active firewall and antivirus. These applications can block access to the operating system for programs and other devices.

It is enough to turn them off to correct the situation. This is done like this:

  1. Right click on the antivirus icon in the tray and select the "Exit" option. The corresponding button under the guise of "Disable" can be found in the program settings.
  2. Go to "Start" - "Control Panel" - "System and Security" - "Administrative Tools" - "Services". Go to "Firewall" and check the box next to "Disable".

Done! Now you can try to connect again. It is advisable to restart your computer after the performed manipulations.

Viral infection

Computer can't see iPhone 5S via USB? If this is not the first time this problem occurs, you will have to check the OS for viruses. Malicious software can completely destroy computer software. Often the lack of synchronization with peripherals on the PC indicates the presence of viruses.

All the user needs to do is scan the operating system with any antivirus. Discovered dangerous objects are treated with a special button. Anything that cannot be removed is either quarantined or completely removed.

It is advisable to run SpyHunter after scanning. It helps to find and remove computer spyware. Because of them, sometimes there are problems with synchronizing devices on a PC. The application works like an antivirus.

Old programs

Why can't my computer see my iPhone via USB? If the user has not updated the operating system for a long time (including on the phone), or if he uses old software, the problem will be obvious. Over time, outdated versions of applications are simply no longer supported.

To fix the problem, you must:

  1. Update Windows. For this, the operating system has an "Update Wizard".
  2. Conduct iOS update... You will need to go to "Settings" - "Software update", having previously connected to Wi-Fi, and then click on the "Update" button.
  3. Remove the old version of iTunes and download the latest build of the application to your computer. After initializing it, the phone sync problem will be fixed.

Everything is simple and straightforward. There are no costs involved in software updates. All the listed programs and applications are distributed free of charge.

Drivers

It's still not clear why the computer does not see the iPhone via USB? All of the above scenarios did not fit?

It is worth paying attention to the drivers installed on the computer. Their absence or outdated version may cause synchronization problems.

The algorithm for updating drivers is as follows:

  1. Open the manufacturer's website for the device.
  2. Choose a device model.
  3. Indicate the operating system used.
  4. Download the installation file.
  5. Run the installation wizard and follow the instructions on the screen to complete the process.

You can do otherwise. To update the driver you need:

  1. Open "Device Manager".
  2. Select the required equipment and right-click on it.
  3. Go to the "Properties" section.
  4. Open "Drivers".
  5. Click on "Update".

A few minutes of waiting - and it's done. Everything is not as difficult as it seems.

Apple Mobile Device

When wondering why the computer does not see the iPhone 4 via USB, users sometimes notice that the Apple Mobile Device service crashes when loading. This is usually just a glitch. You can fix it by restarting the appropriate software.

If the Apple Mobile Device startup error persists, you will have to completely reinstall the service. It is advisable to do this with an iTunes update.

Force reboot

We found out why the computer does not see the iPhone via USB. Didn't the listed solutions help? There is one more thing worth trying. The thing is that in some cases the problem under study occurs due to iOS system failures. It helps to eliminate them forced reboot "apple" device.

This is done like this:

  1. Press the lower volume button or the Home button (iPhone 6 and above).
  2. Press the "Power" button.
  3. Keep the controls pressed for about 10 seconds.

That's all. After restarting your phone, you can try to reconnect it to your PC. In case of failure, you will have to contact the service centers. They will quickly help fix the situation.

Synchronization with a PC will help unleash the potential of the legendary Apple devices. With the help of a computer, an iPhone can be equipped with many useful applications, download music, games, books and other content. Unfortunately, it sometimes happens that apple devices are not detected through the USB port.

Why can't the iPhone see USB?

  • the sync cable is faulty (broken, contains obvious mechanical damage adapters or wires).

Problem diagnosis: connect your smartphone to a PC using a different USB cable.

Solution: replace the cable.

  • contamination of contacts (ingress of foreign particles, moisture and further oxidation of metal parts).

Diagnosis of the problem: a detailed examination of the connectors of the iPhone and USB device.

Solution: clean the oxidized contacts with an eraser or brush, carefully remove the blockages with a cotton swab or needle.

  • failure of the connection port.

Troubleshooting the problem: try connecting another device to the port.

Solution: connect iPhone via another USB channel, check the connection of additional ports on the PC in the settings.

  • the USB output in the smartphone is faulty (the microcircuit burned out, the connector is torn out or loosened).

Diagnosing the problem: visual inspection, a breakdown examination by a specialist.

Solution: contact the service center to replace the part.

  • defect in the charging controller.

Diagnosing the problem: a message that the cable is not connected, although the plug is in the device connector.

Solution: controller replacement.

  • iPhone software bugs.
IOS recovery

Solution: flashing or restoring the operating system.

Solution: reinstalling the program, rolling back to a previous one or updating to the current version.

  • inappropriate current level (when connecting the smartphone to the computer through extension cords).

Solution: sync your phone directly without unnecessary connectors and wires.

It is necessary to carefully study the settings, perhaps it is in them that the exchange of information with the computer is prohibited. The above aspects are generic methods for solving incorrect identification of iphone 4s, 5 or 5s, 6 via USB.

USB device not recognized error

If the OS on the computer, when the gadget is connected, displays the message “ uSB device not recognized ", you need to change the connection port, reinstall the driver, reconfigure the parameters in the registry, remove and reinstall the device in the" Device Manager ". An effective method is to disconnect the PC from the main power board, and not just shutdown, but disconnect the power cable for a few minutes. These manipulations allow you to get rid of the residual current in the system, which sometimes lead to minor circuit errors, as a result of which some PC functions are disabled and a message appears about the impossibility of recognizing the USB device.

To automatically fix USB identification problems, you can use the Windows troubleshooter app - Diagnose and fix Windows USB problems automatically. Suitable for Windows Vista, 7, XP.

Possible problems

1. Malfunction of controllers

Solution: Remove and reinstall all controllers, thereby restoring the USB port.

  • "Start" button -\u003e "Run" menu item -\u003e devmgmt.msc command -\u003e "OK" button -\u003e "Device Manager" -\u003e " USB controllers"-\u003e apply the" Delete "function in order to all controllers;
  • restart your PC. Reinstallation of controllers will be carried out automatically by the operating windows system, after which you can safely try to connect the iPhone to the system.

2. Damage iPhone driver, Windows identifies the smartphone as "Unknown Device".

Solution: Update the driver. Select the "Properties" item with the right mouse button. context menu devices -\u003e tab "Driver" -\u003e "Update" or download the appropriate program from the Apple website.

3. Incorrect settings USB controller.

Solution: "Device Manager" -\u003e call the context menu right click mouse-\u003e "Properties" -\u003e "Power management" -\u003e from the item "Allow the disconnection of this device to save energy" uncheck the box -\u003e "Ok" -\u003e restart the PC.


Settings additional parameters USB ports

4. Breakdown of the USB controller integrated into the motherboard.

Solution: replace the part at a service center or purchase an external USB controller. Connect this board to the motherboard via the PCI port, having previously disabled the existing USB controller in the PC BIOS.

When diagnosing why the iPhone is not detected by the computer via USB, it is worth working through everything possible reasonsstarting with the simplest and moving in ascending order. Hardware breakdowns of equipment should be eliminated by specialists, and intervention in Computer BIOS can only be performed by experienced users.

For synchronization iPhone data with another computer or iOS device, iTunes is required. Sometimes errors may appear during the process, and the device does not appear in the list of available ones. Below we will explain in detail why the iPhone does not connect to the computer via USB and what to do to fix the problem.

Possible problems

If after connecting the iPhone to the computer (Windows, macOS), the smartphone does not appear in iTunes or the list of devices, then there may be several reasons for this. Let's consider the main problems and how to fix them:

  • The computer has an old iTunes version... Try downloading updates through the settings or completely reinstalling the program (the distribution kit is available on the official website).
  • The version of the operating system installed on the computer does not meet the requirements of the program. If you are using OS X, check for updates and download them if necessary. Remember, iTunes is only available for Windows and macOS.
  • Lack of drivers. If charging is in progress, the smartphone is detected by the device, but cannot synchronize with the program. Make sure your PC or Mac has all required drivers (Apple Mobile Device and others). They are loaded automatically the first time connecting iPhone to the computer. Download them from the official Apple website if necessary.
  • Defective connector, loop. If the computer stopped seeing the smartphone, then the reason may be a clogged or defective USB socket on your PC or iPhone. Try using a different cable (original only).
  • The presence of viruses on a computer or smartphone. Perform a full system scan and eliminate possible threats. Then try reconnecting your iPhone to your PC.

Sometimes afyon is invisible to the computer due to installed antivirus software or other security control programs that block the connection. Try to temporarily disable them and only then try to sync your data again.

Connecting iPhone to computer via USB

If you want to view from a computer stored on iPhone files, create a backup copy or perform other actions, then connect it to your computer via USB. Procedure:

  1. Take original cable from iPhone and use it to connect the device and PC.
  2. Wait automatic installation drivers. If necessary, download them from the official website or using third-party software.
  3. Launch iTunes. If you do not have the program, then download the distribution kit (available for Windows and macOS).
  4. Wait until the iPhone icon appears in the iTunes and the device is displayed in the list of available ones. After that, a green check mark will appear in the tray.
  5. Click on the "Overview" tab for more information about your smartphone.

After that, you can create backups, reset the device to factory settings, and perform other actions. After connecting iPhone via USB, data can be synchronized via Wi-Fi.

For normal data synchronization between your computer and smartphone, download and install updates for iOS on time. You can check the availability of available ones through the settings.

Reinstalling drivers

If you are sure of the integrity of the cable and connector, and the computer does not detect the connected device, then most likely the synchronization problem is in faulty drivers. Disconnect everything from the PC iOS devices and follow these steps to reinstall them:

  1. On windows computer... Open "Device Manager" and find in the list " Portable Devices". A list of available drivers will appear. Right click on "Apple Mobile Device Driver" and select "Update". If that doesn't work, then uninstall the driver completely.
  2. On a MacBook. Connect iPhone and unlock your device. On your computer, go to the Apple menu. Find the "System Information" section here. In the left part of the window that opens, find the "USB" item. The available third-party software is then displayed on the right. Delete it.

The driver for the iPhone will be automatically installed on the computer using iTunes programs... If this does not help, then you can do it through third party software... For example, copytrans drivers installer.

The computer does not see the iPhone via USB, but is charging

If, when you connect your iPhone to a computer, your smartphone charges, but it does not appear in the iTunes or the list of available devices, then try the following steps:

  1. Disconnect the device and reinstall the drivers. To do this, completely remove all Apple programs (including aytyuns) from your computer. This can be done through the Add or Remove Programs utility. Then download them from the official site.
  2. Delete the temporary Apple Mobile Device files from the Roaming and AppData folders.
  3. Try to connect the iPhone through a different USB connector, use a different cable (original only).

Sometimes the problem may be a clogged or defective connector. Try cleaning it gently with a brush or blowing air.

IPhone won't charge from USB computer

If the computer does not recognize the device and the iPhone does not charge, then most likely the problem is a faulty USB cable. Try using a different cord or connecting your smartphone with it to another Windows PC or MacBook. Other recommendations:

  1. Make sure the computer is in a working state, not in sleep or hibernation.
  2. Try connecting the device to another computer, laptop, or use the USB 3.0 connector.
  3. If an error message appears with the text "Device is not supported", then the problem may be in a faulty smartphone cable. Then it will not work to eliminate it programmatically.

If the device is not recognized by the computer even when using other USB cables, try contacting a service center. Most likely, the iPhone needs to replace a flex cable or other faulty component.

Exploitation apple smartphones The iPhone is often bundled with computers. With their help, backups are created, new films and music are copied, the operating system is restored. What if the computer does not see the iPhone connected to the USB port? The reasons can be both simple and very serious. Let's try to understand them and restore the normal connection to the computer. The main reasons for the absence of a normal connection are as follows:

  • The connecting cable is broken;
  • Broken USB port;
  • The functionality of iTunes and services is broken;
  • The functionality of the smartphone is broken.

Let's look at all these reasons and try to restore the connection between the PC and the smartphone.

Broken cable

Connecting cables used to connect smartphones to computers tend to fail due to the low reliability of individual conductors. As a result of a breakdown, you cannot count on a normal connection. Pets can also cause breakdowns - cables attract dogs and cats who like to play with funny wires. For iPhone owners, these fun games become sad, as they have to spend money on purchasing new accessories.

Pets love to chew on the cables and charger cords, so we recommend keeping them out of the reach of animals.

How to check the integrity of the used cable? You can try connecting it to chargerbut this will not allow checking the integrity of all conductors. therefore it is best to try this cable on another iPhone by connecting it to the USB port of your computer... If all conductors are OK, the computer should recognize the connected device. If there is still no reaction, you should continue troubleshooting.

Checking USB ports

In many computers and laptops that have been in operation for 3-4 years, you can find faulty USB ports. Connection external devices to them leads to a freeze of the operating system, to various errors and reboots, as well as to the complete absence of any reactions. Check the current port by connecting a device to it and assessing the reaction of the operating system (a signal from the connected device should be heard). If there is no response, then the selected port is most likely in a bad state.

If the selected port does not work and the computer cannot see the iPhone, try connecting your smartphone to a different USB port. In some cases, this is beneficial. If there is still no response, then the problem is with the cable (which we already checked) or the iPhone itself. We also recommend cleaning the connectors in the smartphone, cable and PC with thin cardboard and alcohol. (cologne, lotion).

Are there no free ports on your computer? In this case, you can use a USB hub connected to a working port. For stationary computers Expansion cards and built-in card readers are sold to expand the number of ports with minimal investment.

Checking Apple Mobile Device Service

Why can't the computer see the iPhone via USB? In some cases, the problem is associated with the incorrect operation of some services. If iTunes does not want to recognize the connected iPhone, you must restart the Apple Mobile Device Service (AMDS). The restart procedure is extremely simple and does not cause difficulties even for novice users. By restarting the service, you can count on the correct detection of the connected smartphone... How to deal with the incorrect operation of this service?

If the computer does not see the iPhone via USB, close the iTunes application and disconnect the smartphone from the computer. Go to "Control Panel - Administrative Tools - Services" and find the Apple Mobile Device Service in the list that appears. Double click the service name, click the Stop button - the AMDS service will stop. Next, click on the "Start" button and set the start type to "Automatic" if there was some other value there. Now we send the PC to reboot and try to reconnect the iPhone.

In some cases, the incorrect operation of the service is associated with conflicts with the protective software (firewalls, antiviruses). Try disabling or reinstalling this software, then check the visibility of the connected smartphone.

Reinstall iTunes

Why can't the computer see the iPhone if the cable and ports are intact, and the AMDS service is running? The problem may be related to the incorrect operation of the iTunes application. In order to get rid of this problem, the application should be reinstalled. We delete it from our computer, check for the absence of folders that could remain after uninstalling the program (we wrote about this in our reviews). Also does not interfere with performing complete cleaning computer and registry using useful utility CCleaner.

Next, restart your computer and proceed to reboot installing iTunes - to download the latest current version of this application, you must visit the website apple... We go to the download section, uncheck the mailing lists (why do you need these mailings?), Click on the "Download" button. After downloading and installing the application, we try to connect the smartphone - the computer should recognize it.

Reboot and recovery

We have considered many ways to quickly restore the connection to the computer. But we forgot the easiest way to get rid of the problem, which would have to be activated immediately after its appearance - this is a reboot. Indeed, many problems with smartphones are eliminated immediately after restarting them and restarting the operating system. If you encounter the problem that the computer cannot see the connected iPhone, try restarting.

If the restart did not help, the cable and ports are intact, and iTunes is functional, you can restore the iPhone via dFU mode... We have already written about how to enter DFU mode more than once in our reviews - use the search on the site. remember, that recovery leads to complete removal data from internal memory - make sure you have backup copy all important data and files. After the restoration is complete, you can connect your iPhone to your computer and test the connection.

Other solutions to the problem

Have you tried everything you could try, but no results? It is possible that the problem is with your iPhone - it is broken. Yes, iPhones break down, they have the same property as any other smartphones. If nothing helps your smartphone, contact the service center - here experts will check it and give their verdict. After carrying out diagnostic and repair work, you will have at your disposal a workable iPhone that is successfully detected by computers.

Don't try to repair your iPhone yourself - it requires specialized knowledge, tools, and diagnostic equipment.

If you are connecting your iPhone or iPad to your computer and find that the device is not recognized and the message “USB device not recognized” pops up, do not despair - this problem is far from uncommon. It arises for various reasons, therefore, there are also several ways to solve it.

Restart your computer.

To fix the "USB device not recognized" error, try restarting your computer after disconnecting your iPhone or iPad. This is the simplest and most obvious way to fix it, and if after turning on the PC and reconnecting the devices it does not work, then proceed to the other methods below.

Install the latest version of iTunes.

Launch iTunes, go to the Help menu and click Updates. If they are available, download them and then reconnect your iPhone or iPad.

Disconnect other USB devices

Often the reason is that there are too many devices connected to the computer. Disconnect the ones you are not using at the moment and try connecting your iPhone / iPad again.

Reinstall iTunes.

If the methods described above did not help, then iTunes may have crashed. This does not happen often, but play it safe in normal work the program, having removed it, is still worth it.

Process iTunes uninstall it is quite simple, however, you need to remove the components strictly in the following order:

  1. iTunes
  2. Apple Software Update
  3. Apple Mobile Device Support
  4. Bonjour
  5. Apple Application Support (iTunes 9 or later)

Check for driver conflicts

Step 1. Run “ Task Manager»

  • Windows 7: Start -> « Control Panel» -> « system and safety» -> « System» -> « device Manager»
  • Windows 8: Swipe in from the right edge, select " Search", Enter" device Manager" and press Enter
  • Windows 10: Click on the search box on the taskbar, type “ device Manager" and press Enter

Step 2. Find the driver item in the list of the "" section

Step 3. If next to the driver Apple Mobile Device USB Driver a down arrow is displayed, right-click on the driver and in the context menu that opens, select " Engage". If a different sign appears next to the driver, go to the next step.

Step 4. If next to the driver Apple Mobile Device USB Driver an exclamation mark or question mark is displayed, right-click on the driver and select " Delete»

Step 5. Right-click on the item " USB Universal Serial Bus Controllers"And select" Update hardware configuration»

Step 6. Wait for the driver reinstallation to complete

If these actions do not help, then the problem is deeper, for example, in a connector malfunction, and you will have to carry the device to the workshop so that a specialist can see what the problem is and perform

Did you like the article? To share with friends:
You may also be interested in