In this review, we will tell you what to do if Megafon does not work, let's talk about the reasons that can cause network access problems. Let's consider the most common problems and discuss solutions. The information will be useful to all subscribers of the operator, since every user can face such difficulties.
Coating
Often, problems with Megafon communication can be caused by coating features:
- Dense urban development;
- Strong wind;
- Deteriorating weather conditions;
- Features of the landscape;
- Lack of towers in certain areas, cities, towns.
These factors cannot be influenced. However, it is necessary to contact and voice the problem to the operator's representatives. With a very large number of complaints, the company may think about installing additional towers.
the Internet
Communication problems Megafon today can be expressed in the absence of the Internet. The most common causes of breakdowns:
- Malfunctions within the operator's network;
- Lack of funds in the account;
- Option has ceased to work;
- Additional blocking included.
- Turn off and turn on the Internet;
- Check the balance and deposit money if necessary;
- Reboot the device;
- Go to the personal account and make sure there is a remainder of traffic.
In addition, it will not be superfluous to check whether access to the transmission of cellular data is enabled. To do this, open the device settings and check the position of the slider. Additionally, it is recommended to reset the installed settings. Internet access will be restored automatically.
We told why Megafon does not catch the network, what it is connected with and how to solve difficulties and fix problems. If you are faced with the fact that Megafon is not working today, do not panic, but carefully study our article.
Mobile communication for a modern person has long become an important and necessary part of his life. You can no longer imagine a day spent without the ability to dial the number of a loved one, friend or relative at any moment, contact a colleague or counterparty on a business problem.
A mobile phone allows us to quickly solve dozens of tasks facing us during the day. But sometimes you try to dial a number - and it doesn't work, because the Megafon network has disappeared. Why is this happening and can it be avoided?
Why doesn't Megafon catch the network today?
Complete lack of network coverage is an extremely rare case. It is possible to say that there is no Megafon network if there are no signal level divisions on your phone and on the phones of nearby people. This phenomenon is most often observed outside the city, in areas located in the lowlands.
Cell towers Megafon outside the city are not installed as tightly as in urban conditions, so some areas may fall out of the signal coverage. Oddly enough, such areas can also arise in dense urban areas - the surrounding high-rise buildings serve as an obstacle to the propagation of radio waves. Such areas are usually small - it is enough to move 10-15 meters to the side for the signal to appear.
If the signal strength indication is in place, but you can neither receive nor send a call, you should:
- check if your call forwarding is enabled and cancel all forwarding by typing the USSD command ##21# and pressing the call;
- check if the FDN mode is enabled in your phone, which restricts the possibility of calls only to numbers recorded in a special list on the SIM card, and disable it, using the instructions for your phone;
- check if you have installed an application that blocks calls or the "Blacklist" service and adjust the settings;
- check if your phone has a ban on outgoing or incoming calls, and if there is such a ban, disable it;
- restart the phone by turning it off and on again, preferably with removing the SIM card;
- insert the SIM card into another phone, if the Megafon network is still absent, contact any Megafon salon to test and replace the SIM card.
As a rule, situations when there is no signal indicate either a malfunction in the telephone set, or about being in an area of \u200b\u200bpoor reception.
Why doesn't Megafon catch the 3G network?
3G coverage is the most reliable source of mobile internet today. The absence of a 3G network, as a rule, is observed when the entire Megafon network disappears, and there is no way to make or receive calls. If the calls are successful and there is no 3G Internet:
- check the balance of your account and internet traffic by typing a short USSD command * 105 # (+ call) or * 558 # (+ call)if the account and traffic are exhausted, replenish in any way;
- in a dual-card phone, move the SIM card to the first slot, since support for 3G and 4G + networks can be realized only in the first slot;
- try switching the modem to "2G" mode or, if you have mixed mode, to "3G only";
- if you are roaming, check if your package is allowed 3G outside your region.
Why doesn't Megafon catch 4G network?
The 4G network is already working stably in large cities, but in small regional centers or rural areas, the equipment necessary for the implementation of 4G can only be installed and tested, which negatively affects the quality of communication. In addition to the reasons described for the 3G network and ways to eliminate them, you may not have 4G mobile Internet for a simple reason - the impossibility of connecting it in this phone or SIM card.
Check if your phone supports 4G technology, if it is implemented in your SIM card and if the 4G Internet includes your tariff package. If everything is in order, then, most likely, the reason for the absence or uncertain operation of 4G is technical malfunctions of communication equipment. Try switching to 3G mode, which provides a much more stable data packet exchange.
Why is SIM card Megafon not catching the network?
It is necessary to determine exactly what the reason for the lack of a signal is in the SIM card, and not in the device. To do this, move the card to another phone, and if the network is still missing, try to find the reason for the refusal:
- check your account status by typing a short USSD command * 100 # (+ call)if the account is depleted, replenish it in any way;
- check if the SIM card is blocked, for which go to the Personal Account on the Megafon website or call the number 0505 ;
- remove the SIM card from the phone and carefully inspect: scratches or dirt can interfere with the connection of the card in the phone. If the SIM card is damaged, you will have to go to the nearest Megafon salon to replace it.
Users from Moscow, Nizhny Novgorod, Penza, Saratov, Samara, Ryazan, Ufa and other Russian cities announced that it was impossible to make a call - the network was unavailable.
First, in the official Twitter of the company, there was an advice to set the type of network "only 3G" and restart the phone, and now all the affected customers are sent a standard answer: “At the moment, there are massive difficulties with communication. We are already fixing it. We apologize for any inconvenience caused". The company added that it does not have data on a specific time frame for fixing the problem.
Unsuccessful dialing
Megafon said that dialing success in Moscow and several other cities dropped by 30%, noting that calls are still possible using instant messengers. Unfortunately, this did not satisfy many of the company's customers who cannot use instant messengers without access to Wi-Fi.
According to the press service of Megafon in its Telegram channel, the cause of the failure was an accident on one of the elements of network equipment.
In addition, in one of the company's offices they also said that they had an accident, but the timing of elimination of the consequences is still unknown. Employees who want to receive compensation are offered to write an application at the company's office. When asked about the reasons for the failure, it is reported that a hacker attack is possible.
Some time later, after reports of Megafon's failures, information appeared in the media that other mobile operators, for example, Beeline, had also encountered problems with communication. In a conversation with Gazeta.Ru, a spokeswoman for the company said that the network is operating normally without massive failures, and the spread of false messages about problems with the operator's network is due to the response of a technical support employee about the operation of one base station of the company.
The press secretary also informed Gazeta.Ru about the stable work: “The MTS network is operating normally.”
In a telephone conversation with a correspondent, Lidov said that on the day of the attack, many of Megafon's office computers began to reboot and issue a ransom message for decrypting data, and not only Moscow, but also other Russian cities were affected.
Fortunately, the spread of the attack was slowed down, and literally a couple of hours later, the work of the entire Megafon call center was restored so that subscribers could communicate with the support service. The company representative emphasized that the WannaCry virus did not affect communication services in any way, and the personal data of the operator's customers remained safe.
In January 2017, Megafon users also complained about the inaccessibility of some services - Multifon, MegafonTV, as well as problems with the site. The company explained the failure as an accident in the data processing center (DPC) caused by abnormal frosts in the region.
After some time, the services started working normally. Then the representative of the mobile operator told Gazeta.Ru that the order in the system is measured not by the presence of failures, but by the ability to quickly eliminate them. “This was done by the company's specialists in the shortest possible time. And at night on a holiday, ”added Dorokhina.
"What's with Megafon today" - this question may arise for every user. Problems with network loss are not uncommon - we will tell you how they can be caused, what are the reasons. We will also tell you about self-help solutions that subscribers can use.
Causes of communication problems
What's wrong with Megafon, why is the signal disappearing? Probably, such thoughts crossed your mind when you could not catch the network in order to receive or make a call. Now we will take a closer look at what causes this problem and how to fix them.
Coverage area
The operator is large and covers almost the entire country, but sometimes such features affect the quality of work:
- Deteriorating weather conditions;
- Dense urban development;
- Landscape subtleties;
- Lack of base towers.
- Reboot your device;
- Turn airplane mode on and off;
- Try to leave the location.
Negative balance
If you saw on the screen the inscription "Only emergency calls Megafon", then this may be due to a negative balance:
- Check your account status in your personal account;
- Request the balance to be displayed on the screen using the command * 100 # ;
- Top up your account if necessary.
Connected Call Barring service
Sometimes a Megafon network failure today is caused by the user himself, who activated the Call Barring services, in this case, do the following:
- Open your personal account on the website or in the mobile application;
- Go to the list of connected options and check if there are any unnecessary services;
- Dial 0500 and ask the operator a question.
Also, check if you accidentally turned on airplane mode.
If none of the above is suitable and the answer to the question of what is happening with the Megafon network today has not been resolved, you may need to check your smartphone.
Device breakdown
Interruptions in communication may come from the subscriber himself - it will not be superfluous to test the device's performance. The most frequent breakdowns:
- Damage to the SIM card or SIM card slot;
- Antenna damage.
First, do the following:
- Install the SIM card in another device;
- If everything is normal, the reason is in the phone.
Also worth trying:
- Reboot the device;
- Check the integrity of the SIM card and change it in the communication salon if necessary.
If the reason lies in the high network load, install it yourself:
- Enter the settings;
- Go to the mobile network control and select "2G or 3G" manually.
If you find a problem that you cannot solve on your own, contact the manufacturer's service center.
Let's figure out what happened to the operator's connection in terms of the Internet.
Internet problems
Poor communication Megafon during traffic transmission may occur due to the following reasons:
- Lack of funds on the balance sheet;
- End of traffic package;
- Internet disconnection;
- The option expires.
Here's what you can do:
- Dial the command * 558 # or open your personal account to check the remaining traffic or the availability of connected services;
- Top up your account with the required amount, if necessary;
- Check if data transfer is enabled on the device.
Network technical problems
A Megafon connection failure may come from the company's technological problems - but such a situation is rare, the possibility of its occurrence is extremely small. The operator takes care of its subscribers and tries to minimize errors.
Sometimes a Megafon malfunction can be caused by preventive maintenance:
- To improve the quality of work;
- For troubleshooting purposes;
You cannot solve this problem on your own. Just wait, after a short time the performance will be restored.
We figured out the main problems - as you can see, most are easily solved on their own, you just need to be more careful when using communication services.
Telephones have long ceased to be solely a means of making calls. Today, a smartphone is a portable machine that allows you to keep in touch with the outside world. “Being in touch” means not only being in the access zone, but also having access to the network. But if there are almost never interruptions with calls, then the world wide web sometimes fails. Let's consider the most popular options for why the Internet may stop working on Megaphone.
Almost all tariff plans of the operator include a certain amount of Internet traffic that the subscriber can use in free access. Megafon also offers various options for additional MB connection.
Nevertheless, the Internet on Megafon may not work regardless of whether the traffic is "native" or additional. Possible failures:
- The standard terms of your tariff plan do not include internet traffic.
- The money on the personal account has run out.
- The MB limit has been used up.
Attention! You can quickly check your phone's personal account balance by entering * 100 #. And you can make sure whether the Mobile Internet function is activated via * 105 * 2 * 9 * 3 #. The request * 105 * 360 # is also suitable.
- The settings on the mobile device are lost.
- You are temporarily out of range of a mobile network, or the signal is so weak that a connection cannot be established.
- The mobile phone has disconnected data transmission or the WIFI hotspot search is enabled.
- Maintenance or overloading on the line on Megafon, because of which often something may not work.
It also happens when the phone shows that the subscriber is online, you still cannot follow the link. This happens with some sites, and it's not your connection. Check if there is a connection to other web pages. If so, try visiting the site you want later.
What to do if mobile internet does not work? - step-by-step instruction
Before you start fixing the problem, you should make sure that your gadget is working properly. It is worth trying to insert the SIM card into another smartphone and try to connect to the network, and vice versa: insert another SIM card into your phone. Thus, you make sure that the mobile Internet of Megaphone really does not work and exclude the possibility that the problem may be of a different nature.
After the gadgets have been tested for operability, it is worth solving the problem in another way:
- Reboot your mobile phone. When the settings "fly off" and something does not work, a simple reboot can often help.
- Checking the availability of money on the balance and the amount of unused traffic. Fast USSD requests are the same for all subscribers and are free of charge.
- If the additionally connected Internet does not work, be sure to check the remaining MB. This can also be done through your personal account. You can also connect an additional service, or disable one that does not work.
- Contact the operator. You can contact a company representative by the short hotline number 0500, or by visiting one of the offices in your city. The representative will provide all the information about why the connection to the network does not occur and will offer the best solutions to the problem (if the problem is not technical in nature).
- Checking access points. Each device has its own way.
After setting up the access point on any of the devices, you must save all changes and restart the gadget.
