Personal Area subscriber is your personal page on the site, where you yourself and at any time convenient for you can:
manage connected services, cash, pay for services;
find out about the available special offers and promotions;
confirm personal data;
ask questions to Customer Support through a special form;
receive information on the most frequently asked technical questions.
In the Personal Account you will find, which contains a list of all its features and will help you in navigation. Using the Personal Cabinet to use the services of "Tricolor TV" will be even easier and more convenient.
How to get a password
The password for accessing the Personal Account is sent within 20 minutes after completion of registration as a subscriber. In the future, you can get a password by clicking on the “Get / Recover password” link on home page Personal account
The password can be sent to you in the following ways:
1. In the form of SMS – message to the mobile phone number you specified during registration.
2. In the form of e-mail – message to the address you specified during registration email.
To get the password:
on the password receipt page, enter the 12-digit / 14-digit ID number or the Subscription Agreement number (consists of 12 digits), tick off the method of obtaining the password you need and enter the last name, first name and patronymic of the subscriber with whom the service agreement was concluded "Tricolor TV".
The password will be sent to you only if the data is entered correctly. If the password was sent successfully, but you did not receive it to your phone number or e-mail address, this means that your data was incorrectly entered during registration as a subscriber or changed. To access your Personal Account, please go through the procedure for changing your registration data.
Detailed information on the confirmation and change of data specified in the contract, you can get by clicking on.
The password is sent no more than 3 times a day. The time of receiving a password in SMS message and e-mail will be 20 minutes.
How to change login or password?
1. Log in to your account.
2. Go to the “Data Verification” section. To do this, select "Confirm data" in the navigation pane of the cabinet located at the top of the page.
3. Click the "Change Username / Password" button at the bottom of the page.
4. To change the password, in the "Change Password" section, enter the current password, the new password, and confirm your new password. After that, click "Change Password".
ATTENTION! The password must contain at least 8 characters: uppercase and lower case Latin alphabet and numbers (from 0 to 9).
5. To change the login, in the section "Change Login" enter new login and current password. After that, click "Change Login".
ATTENTION! Login must contain at least 5 characters: lowercase letters of the Latin alphabet and numbers (from 0 to 9) and begin with the letter of the Latin alphabet.
6. After successful change of data, use them to enter your Personal Account.
Further information can be found in "".
What is the Personal Account of the subscriber "Tricolor TV"?
In your Personal Account, you can repeat the activation commands for your receiver, if the screen says “Coded channel” or “No access”. To do this, you just need to click on the "Repeat activation command" button.
How to get access to the Personal Account "Tricolor TV"?
Everything is very simple. If you are already a “Tricolor TV” subscriber, go to tricolor.tv and find the button in the upper right corner of the site"Login to My Account" . The login of your Personal Account is the ID of your advanced equipment or the number of your subscription agreement.A password can be obtained in the form of SMS by phone, e-mail or directly to your TV screen.
How to change my data in the Personal Account "Tricolor TV"?
If you want to change your password, just go to the “Confirmation of data” section and click the “Change password to log in to My Account” button. If your personal data has changed (for example, you have changed the phone number or changed your place of residence), change this data in the Dashboard in the "Confirmation of data" section.
How to replenish my personal account?
You can replenish your account using terminals, Russian Post offices, ATMs, bank branches, in mobile phone stores, using credit cards or electronic money. You will be aware of all the latest news "Tricolor TV": promotions, new services, all the necessary information about your personal account. You can also get answers to technical questions. In addition, in the Personal Account, you can speed up the connection of a new service by yourself sending activation keys to a TV receiver.
What if I made a mistake and credited money to the wrong package?
Enter the Personal Account of the Tricolor TV subscriber and check the status of the Personal Account. If funds are in your Personal Account, use the “Distribute” option. If there is no funds in your Personal Account, check the list of the backed up services. If the payment is credited to the service account and reserved - click on the service with the mouse, enter the amount to be returned. The funds will return to the Personal account, from where they can be distributed to the service you need. What should I do if I made a mistake and credited the money to the wrong subscriber account?
Lyrical digression: “It was smooth on paper, but we forgot about the ravines,” a Russian proverb says, and indeed we did not manage to get access to our personal account for some equipment. Firstly, this is the absence of an e-mail, (when registering, a box was indicated which was forgotten or abandoned long ago), respectively, it is impossible to receive a PIN code on it, when choosing "get password via SMS" the system constantly issued that the phone number was incorrect. When selecting the item “Send password to TV receiver”, the modules themselves cannot receive such messages, but for some reason they didn’t come to the DRE receivers either (perhaps due to forced disconnection of advertising on these receivers).
User's guide of the subscriber's personal account.pdf
Once again we remind that Registration of the viewer's personal account is made only on
Tricolor TV is the largest Russian digital satellite television operator.
You can familiarize yourself with the company's activities, as well as its offers, on the official website of Tricolor TV, which presents materials addressed to private and corporate clients, as well as to partners and media representatives.
Private and corporate clients of Tricolor TV on the company's website will be able to familiarize themselves with the services and equipment, as well as receive competent assistance. If necessary, you can also resort to self-service, part of which is a personal account.
If you are a private client, Tricolor TV's personal account will allow you to manage the connected services and money, as well as pay for your services. Here you can find out about the available special offers and promotions, confirm personal data, and receive information on the most frequently asked technical questions. If you have questions, you can contact the Customer Support Service through a special form. All this will greatly simplify the work with the services you need, provided by Tricolor TV.
By the way, to help understand all the intricacies of working with the cabinet can be presented on the site detailed instructions.
In order to go to your personal account, select the appropriate link located in the upper right corner of the Tricolor TV web resource, after which you will be asked to enter the data required to enter the account. This is the subscription contract ID or number and password. By the way, the ID is a unique identification number of the subscriber, consisting of 12 or 14 digits, which can be found on the smart card or using the remote control of your receiving equipment.
After specifying the required data, click "Login". If necessary, you can also mark the line “Remember username”, as a result of which you do not need to enter a name every time you log in to your personal account.
If you haven’t received the password yet or have lost it, use the link “Receive / Recover password”, after which you will be asked to fill out a form in which you will need to specify the ID or number of the subscription contract, as well as the last name, first name of the subscriber contract for the provision of services Tricolor TV. If the subscriber has no middle name, tick the corresponding line.
Also in this form you will need to choose a method of obtaining a password, among which SMS messages and e-mail are available, and enter the characters from the presented picture, and then click “Receive / Recover password”.
It is worth noting that this procedure Only available to users who have previously registered as a Tricolor TV subscriber. If you are not registered yet, use the “Register as a subscriber to Tricolor TV” tab and go through all the necessary steps, the first of which is specifying an ID. After that you will need to select your receiver model from the list provided (the model is listed on the front panel of the receiver itself). The next step is an indication of the serial number of the receiver presented on the lower part of the receiver's case or in the warranty card and consisting of 23 digits.
Next, you need to fill in the fields “Information about the dealer” and “Individual code”. The first field is filled in if registration is done by the dealer or by the employee of the sales office. If the equipment was purchased at an online electronics store and you independently install and register it, the “Dealer Information” field is not filled.
As for the “Individual Code” field, its filling is carried out as follows. In the event that you are the owner of the receiver with an external smart card, you must enter the code located on the back of this card and includes 8 characters. If you have a receiver with an integrated smart card, you must enter the code of the scratch card, consisting of 11 characters.
All the above information relates to the section "Subscriber Registration".
The next step will be filling in the “Registration Information” section, which includes an indication of the last name, first name and patronymic, date of birth (using the provided calendar or manually), type of document, its series and number, date of issue and by whom it was issued.
Here you will need to specify the address of the installation of the equipment, contact address, home and mobile phone number, as well as email address and confirmation code, which will be sent to your mobile phone number after clicking on the button “Get confirmation code”. To save the specified personal data agree to their processing and storage. After that click "Register". The password, which will be needed later to log in to your Tricolor TV personal account, will be sent to your phone number and e-mail.
If any of your data changes in the future, you can notify Tricolor TV specialists by filling out the corresponding application, available on the “Submit application” link provided at the bottom of the web resource.
Next, you will need to select the subject of the appeal: “Change of subscriber's registration data” and fill in the form below. In the event that you have several receivers to watch satellite TV Tricolor TV, for which you need to change the registration data, select the Add Device tab, and then fill in the necessary information about this device.
You can create appeals not only on the subject of changing subscriber registration data, but also on many others, among which the subscriber’s personal account is also presented. It should be noted that creating this or that appeal, you contact the support service specialists, so it is important to correctly specify the email address and telephone number, on which the specialists will be able to contact you to resolve any questions that may arise.
Creating a request - Subscriber's Personal Account
By the way, the password used to log in to your personal account can be changed if necessary. To do this, in the cabinet itself, you will need to go to the section "Confirmation of data", available at the corresponding link at the top of the web resource. Next, select the "Change login / password" link at the bottom of the page. After that, indicate the current and new passwordsthen confirm the new one. At the end, click "Change Password". It should be noted that the password must be at least 8 characters (these can be uppercase and lowercase letters of the Latin alphabet, as well as numbers).
You can also change your login. To do this, in the "Change Login" section, specify a new login and current password, then click the "Change Login" button. In this case, the login must contain at least five characters (lowercase letters of the Latin alphabet and numbers), and must also begin with the letter of the Latin alphabet. After changing the necessary data, use it to enter the personal account of Tricolor TV.
The personal account includes several sections, one of which is “Services”, where the personal account balance, ID number, subscription contract number, subscriber line generation rate, activation command repetition button, service management, personal account management, credit information (this the section is displayed only for subscribers who subscribed by installment shares).
Another section of the personal account - “Satellite Internet” is dedicated to the service provided by two-way access to the Internet at speeds up to 40 Mb / s on incoming traffic and up to 12 Mb / s on outgoing traffic. The next section, which has a personal account Tricolor TV, - "Special offers". Here you can find information about special offers and promotions that are available to connect.
The personal account of Tricolor TV also has such a section as “Payments”, where you can get acquainted with the history of payments and methods of payment. Activation of the card, payment by credit card, as well as payment from a mobile phone are available here.
A separate section is devoted to data confirmation and contains information on the subscriber's registration data, and also provides the ability to confirm their correctness by the subscriber. Presented here is the “Appeals” section, which allows you to create new ones and containing information about previously created ones. “Registration information” is another section of the personal account that contains registration information — information that was specified in the agreement at registration. Here you can download the contract.
The "My Messages" section contains messages from Tricolor TV with important information for you. The last section "Help" includes frequently asked technical questions related to the coding of television and radio channels, as well as answers to them.
The official website of Tricolor TV has not only an office for private clients, but also a personal office designed for corporate clients. To go to this online service, you first need to select the Corporate Customers tab in the upper left corner of the web resource. After that, go to the tab "Personal account of the corporate client", presented in the upper right part of the page.
Further, you will be prompted to enter your username, which is the TIN - taxpayer identification number, contract number or an alternative login created through your personal account. You will also need to enter a password that you receive at your specified email address after completing registration as a corporate client. After entering the necessary data, click "Login". Also, if you wish, you can check the box “Remember username”, which will save you from having to enter data when you sign in to your account in the future.
If you need to receive or restore a password, use the appropriate link, then specify the TIN or contract number, as well as the symbols from the picture presented here and click “Get / Recover password”.
In general, the personal account of Tricolor TV for corporate clients allows you to track the flow of funds to your account, view the payment history, receive invoices for payment by bank transfer, as well as track the duration of the connected services.
If you are interested not only in the services of the largest Russian operator of digital satellite television, but also in the well-known international telecommunications company Tele2, refer to the corresponding official website. Get access to the services of this company will.
Login to the Personal Account Tricolor TV
Login to your account is located on the site https://lk-subscr.tricolor.tv
To access your personal account Tricolor TV you will need:
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- Password sent to you by SMS message when registering equipment.
Password recovery to personal account Tricolor TV
If you have not saved the password, you can re-order it to the phone or e-mail specified during registration.How to get a password to your personal account Tricolor TV. To recover the password in your personal account Tricolor TV you will need:
- Your receiver ID (or subscription contract number)
- Full Name subscriber specified during the registration of equipment.
The password from your personal account can be sent to you in the following ways:
1. as an SMS message to the mobile phone number you specified during registration;
2. as an e-mail message to the e-mail address you specified during registration.
The password will be sent to you only if the data is entered correctly. If the password was sent successfully, but you did not receive it to your phone number or e-mail address, this means that your data was incorrectly entered during registration as a subscriber or changed. To access your Personal Account please complete the procedure. registration data changes.
Change of registration data.
In case of a change in the personal data of a Tricolor TV subscriber specified during registration, or in case of a change in the owner of the receiving equipment, you need to go through the procedure for changing / re-registering personal data. To change the registration data in the Tricolor TV, you must fill out a questionnaire with the following information:- ID number or Subscription Agreement.
- Model of your receiver.
- Address of the equipment installation.
- Full Name. (If you do not have a middle name, then you must enter “No middle name” in the field)
- Date of Birth.
- Document type, Series, Number, Date of issue, Issued by.
- Mobile phone, Home phone.
- E-mail.
- Contact address.
You need to download and fill out an application for change of registration data.
Attach scanned copies of the application and passport. The attached statement must be completed and signed by you. A copy of your passport should contain 2, 3 and 5 pages of your passport.
