Personal Area subscriber - this is your personal page on the site www.tricolor.tv, where you yourself and at any time convenient for you can:
- manage money, moving them between accounts;
- monitor the flow of funds to the account, view the payment history;
- activate new services and track the duration of the connected services;
- change the tariff by which the service will be extended or disconnected;
- to correct personal data;
- find information on the most frequently asked questions of a technical nature, including ways to decode TV and radio channels.
In the Personal Area you will find which contains a detailed list of all its features and will help you in navigation. With the Personal Cabinet to use the services of "Tricolor TV" will become even easier and more convenient.
For correct display of the information of the Personal Cabinet, we recommend using the Internet Explorer browser.
How to get a password
The password for entering the Personal Cabinet is sent in the form of an SMS message within 20 minutes after registration is completed as a subscriber to the mobile phone specified in the registration data. In the future, you can get the password by clicking on the "Get / Restore password" link on the start page Personal account.
The password can be sent to you in the following ways:
- in the form of an SMS message to the mobile phone number you specified when registering;
- in the form of an e-mail message to the address you specified when registering email.
To obtain the password:
- Go to the start page under the link: lk-subscr.tricolor.tv
- Click the "Get / Restore password" link.
- On the password retrieval page, enter the 12-digit or 14-digit ID number or subscriber agreement number (consists of 12 digits), tick off the method you need to obtain the password and enter the last name of the subscriber with whom the service contract was concluded "Tricolor TV."
The password will be sent to you only if the data is entered correctly. If the password was sent successfully, but you did not receive it to your phone number or e-mail address, it means that your data was incorrectly entered when registering as a subscriber or changed. To access the My Kaspersky Account, please go through the procedure for changing the registration data.
Detailed information on changing the data specified in the contract can be found on the help.tricolor.tv site in the "Help" section - "Subscriber registration and change of registration data".
The password is sent no more than 3 times a day. The time of receipt of the password in the SMS message and on the e-mail will be 20 minutes.
How to change the password?
1. Go to My Account.
2. Go to the "Confirm Data" section. To do this, select "Confirm Data" in the Cabinet navigation panel at the top of the page.
3. Click the button "Change password to enter the My Account" at the bottom of the page.
4. In the "Change Password" form that opens, type new password, confirm it and click "Change Password".
ATTENTION! The password must be at least 8 characters. The password can contain upper and lower case letters of the English alphabet and numbers (from 0 to 9).
5. After successfully changing the password, use your new password to enter the Personal Area.
Tricolor TV is the largest Russian digital satellite TV operator.
You can get acquainted with the activities of the company, as well as its offers on the official site of Tricolor TV, which presents materials addressed to private and corporate clients, as well as partners and representatives of the press.
Private and corporate clients of Tricolor TV on the company's website will be able to familiarize themselves with services and equipment, as well as receive competent assistance. If necessary, you can also resort to self-service, which is a personal cabinet.
If you are a private customer, Tricolor TV's personal office will allow you to manage the connected services and money, as well as to pay for your services. Here you can learn about available special offers and promotions, confirm personal data, get information about the most frequently asked questions of a technical nature. If you have any questions, you can contact the Customer Support Service via a special form. All this will greatly simplify the work with the services you need, provided by Tricolor TV.
By the way, to help understand all the intricacies of working with the cabinet will be presented on the site detailed instructions.
In order to go to your personal account, select the appropriate link located in the upper right corner of the Tricolor TV website, and then you will be asked to enter the information required to enter the cabinet. This is an ID or subscription number and password. By the way, ID is a unique identification number of the subscriber, consisting of 12 or 14 digits, which can be found on the smart card or using the remote control of your receiving equipment.
After specifying the required data, click "Login". If necessary, you can also tick the "Remember username" line, so you do not need to specify a name each time you enter your personal account.
If you have not yet received the password or lost it, use the "Get / Restore password" link, then you will be asked to fill out a form in which you will need to specify the ID or number of the subscription agreement, as well as the last name, first name and patronymic of the subscriber with whom you entered contract for the provision of Tricolor TV services. If the subscriber does not have a middle name, tick the corresponding line.
Also in this form you will need to choose the method of obtaining a password, among which a sms-message and e-mail are available, and enter the symbols from the presented picture, then click "Get / Restore password".
It is worth noting that this procedure is available only to users previously registered as a subscriber of Tricolor TV. If you are not registered yet, use the "Register as a Tricolor TV subscriber" tab and go through all the necessary steps, the first of which is the indication of the ID. After that you will need to select the model of your receiver from the offered list (the model is indicated on the front panel of the receiver itself). The next step is to specify the serial number of the receiver shown on the bottom of the receiver housing or in the warranty card and consisting of 23 digits.
Next, you need to fill in the "Dealer Information" and "Individual Code" fields. The first field is filled in if the registration is made by the dealer or the sales office employee. If the equipment was purchased from the online electronics store and you independently install and register it, the "Dealer Information" field is not filled.
As for the field "Individual code", its filling is carried out as follows. In the event that you own a receiver with an external smart card, you must enter the code on the back of this card and include 8 characters. If you have a receiver with a built-in smart card, you must enter a scratch card code, consisting of 11 characters.
All the above information refers to the "Subscriber registration" section.
The next step is to fill in the "Registration information" section, which includes the name, name and patronymic, birth date (using the presented calendar or manually), the type of document, its series and number, date of issue and by whom it was issued.
Here you will also need to specify the equipment installation address, contact address, home and mobile phone number, as well as the e-mail address and confirmation code that will be sent to the mobile phone number you specified after clicking on the "Get confirmation code" button. To save these personal data, you must agree to their processing and storage. After that, click "Register". The password, which will be used later to enter the private office of Tricolor TV, will be sent to your phone number and e-mail.
If in the future any of your data changes, you can inform Tricolor TV specialists about it by filling in the corresponding application available at the link "Send an application" at the bottom of the web resource.
Next you need to select the topic of the appeal: "Change the subscriber's registration data" and fill in the form below. In the event that you have several receivers for watching satellite TV Tricolor TV, for which you want to change the registration data, select the "Add device" tab, and then fill in the necessary information about this device.
You can create appeals not only by changing the registration data of the subscriber, but also by many others, including the personal cabinet of the subscriber. It should be noted that when creating this or that appeal, you contact the specialists of the support service, so it is important to correctly indicate the e-mail address and telephone number where specialists can contact you to resolve the issues that have arisen.
Creation of an appeal - Subscriber's personal cabinet
By the way, the password used to enter the personal cabinet can be changed if necessary. To do this, in the office itself, you will need to go to the "Confirm Data" section, accessible via the corresponding link at the top of the web resource. Then click the "Change login / password" link at the bottom of the page. Then specify the current and new passwords, then confirm the new one. Click "Change Password" at the end. Please note that the password must be at least 8 characters (this can be uppercase and lowercase letters of the Latin alphabet, as well as numbers).
Also you can change your login. To do this, in the "Change login" section, specify new login and the current password, then click the "Change login" button. In this case, the login must contain at least five characters (lowercase Latin letters and numbers), and must also begin with the letter of the Latin alphabet. After changing the necessary data, use them to enter the personal cabinet of Tricolor TV.
The personal cabinet includes several sections, one of which is the "Services", where the account balance, ID number, subscriber agreement number, subscriber line formation rate, activation command repeat button, service management, personal account management, credit information The section is only displayed for subscribers who have subscribed to installment shares).
Another section of the private office - "Satellite Internet" is dedicated to the service provided by two-way access to the Internet at speeds up to 40 Mb / s on incoming traffic and up to 12 Mb / s on the outgoing. The next section, which has a personal cabinet of Tricolor TV, is "Special Offers". Here you can find information about special offers and promotions that are available for connection.
Private office Tricolor TV also has a section such as "Payments", where you can see the history of payments and payment methods. Activation of the card, payment by credit card, as well as payment from a mobile phone is also available here.
A separate section is devoted to confirming the data and contains information about the subscriber's registration data, and also provides an opportunity to confirm their correctness by the subscriber. Presented here is the section "Appeals", which allows creating new appeals and containing information about previously created ones. "Registration information" is another section of the personal cabinet containing registration information - information that was specified in the contract at registration. Here you can download the contract.
The "My Messages" section contains messages from Tricolor TV with important information for you. The last section "Help" includes frequently asked questions of a technical nature related to the coding of TV and radio channels, as well as the answers to them.
Official site Tricolor TV has not only a private office, but also a private office designed for corporate clients. To go to this online service, first of all you must select the "Corporate customers" tab in the upper left corner of the web resource. After that, go to the "Corporate account" tab on the top right of the page.
Next, you will be asked to enter the user name, which is the tax ID number - the taxpayer identification number, contract number or alternative login created through the personal account. Here you will also need to enter the password that you receive at the e-mail address you specified after completing registration as a corporate customer. After entering the required data, click "Login". Also, if you want, you can mark the item "Remember username", which will save you from having to enter data when entering the office in the future.
If you need to get or recover the password, use the appropriate link, then specify the TIN or contract number, as well as the characters from the picture shown here and click on "Get / Restore password".
In general, the private office of Tricolor TV for corporate clients allows you to track the receipt of funds to your account, view the payment history, receive invoices for payment by wire transfer, and track the duration of the connected services.
If you are interested not only in the services of the largest Russian digital satellite TV operator, but also in the well-known international telecommunications company Tele2, contact the official website. Get access to the services of this company will allow.
What is Tricolor TV's Personal Account?
In the Personal Area, you can repeat the activation commands for your receiver, if "Coded Channel" or "No Access" is displayed on the screen. To do this, you just need to click on the button "Repeat activation command".
How to get access to the Personal Area of Tricolor TV?
Everything is very simple. If you are already a subscriber of "Tricolor TV", go to the site tricolor.tv and find the button in the upper right corner of the site«Login to your account» . The login of your Personal Cabinet is the ID of your equipment or the number of your subscription agreement.A password can be obtained in the form of SMS by phone, by e-mail or displayed directly on the screen of your TV.
How can I change my details in the Personal Account of Tricolor TV?
If you want to change the password, just go to the section "Confirming the data" and click the "Change password to login to My Account" button. If your personal data has changed (for example, you changed your phone number or changed your place of residence), change this information in the Personal Area in the section "Confirming Data".
How do I add money to my personal account?
You can replenish the account by using terminals, branches of the Russian Post, ATMs, bank branches, in the communication salons, using credit cards or electronic money. You will be informed of all the latest news of "Tricolor TV": promotions, new services, all the necessary information about your Personal Account. You can also get answers to technical questions. In addition, in the Personal Area, you can speed up the connection of a new service by sending activation keys to the TV receiver yourself.
What if I made a mistake and credited the wrong package?
Go to the Personal Area of the subscriber "Tricolor TV" and check the status of the Personal Account. If the funds in your Personal Account - use the "Distribute" option. If there are no funds in the Personal Account, check the list of registered services. If the payment was placed on the service account and reserved - by clicking the mouse to highlight the service, enter the amount you want to return. The funds will be returned to the Personal account, where they can be distributed to the service you need. What if I made a mistake and credited the money to the wrong account?
Lyrical digression: "It was smooth on paper, but forgot about the gullies," reads the Russian popular saying, and indeed we did not manage to get access to our private office for some equipment. Firstly, this is the absence of e-mail, (ie when registering a box that was long ago forgotten or abandoned), it is impossible to get a pin-code on it, when selecting "to receive a password via SMS," the system constantly gave out that the phone number was incorrect. If you select "Send password to TV receiver", the modules can not receive such messages, and for some reason they did not come to DRE receivers either (possibly due to forcibly disconnected advertisements on these receivers).
Subscriber's User's User's Guide.pdf
Once again we remind that Registration of the personal cabinet of the viewer is made only on
Login to My Account Tricolor TV
Login to My Account is on the site https://lk-subscr.tricolor.tv
To enter the private office of Tricolor TV you will need:
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- Password sent to you SMS message when registering the equipment.
Password recovery in your personal account Tricolor TV
If you do not have the password, you can order it again on the phone or e-mail specified during registration.How to get the password in the personal cabinet of Tricolor TV. To restore the password to your personal Tricolor TV you will need:
- Your receiver's ID (or subscription number)
- Full Name subscriber specified during registration of equipment.
The password from the personal cabinet can be sent to you in the following ways:
1. in the form of a text message to the mobile phone number you specified when registering;
2. as an e-mail message to the e-mail address you specified when registering.
The password will be sent to you only if the data is entered correctly. If the password was sent successfully, but you did not receive it to your phone number or e-mail address, it means that your data was incorrectly entered when registering as a subscriber or changed. To get access to the My Kaspersky Account, please follow the procedure change of registration data.
Change of registration data.
In the event of a change in the personal data of the Tricolor TV subscriber indicated during registration or in the event of a change in the owner of the receiving equipment, you will have to go through the procedure for changing / re-issuing personal data. To change the registration data in Tricolor TV, you must fill out a questionnaire with the following information:- ID or Subscriber Agreement number.
- The model of your receiver.
- The address of the equipment installation.
- Full Name. (If you do not have a middle name, then in the field you need to enter "No patronymic")
- Date of Birth.
- Type of document, Series, Number, Issue date, Issued by.
- Mobile phone, Home phone.
- E-mail.
- Contact address.
You must download and fill out an application for changing the registration data.
Attach scanned copies of the application and passport. The attached application must be completed and signed by you. A copy of the passport must contain 2, 3 and 5 pages of your passport.
The personal cabinet of the subscriber is your personal page on the site where you can independently and at any time convenient for you:
manage connected services, money, pay for services;
learn about available special offers and promotions;
confirm personal data;
ask questions to Customer Support through a special form;
receive information about the most frequently asked questions of a technical nature.
In the Personal Area you will find a list of all its features and help you navigate. With the Personal Cabinet to use the services of "Tricolor TV" will become even easier and more convenient.
How to get a password
The password for entering the Personal Area is sent within 20 minutes after registration is completed as a subscriber. In the future, you can get the password by clicking the "Get / Restore password" link on the homepage of the Personal account.
The password can be sent to you in the following ways:
1. In the form of an SMS message to the mobile phone number you specified when registering.
2. In the form of an e-mail message to the e-mail address you specified when registering.
To obtain the password:
on the password retrieval page, enter the 12-digit / 14-digit ID number or the Subscriber Agreement number (consists of 12 digits), tick off the method you need to obtain the password and enter the last name of the subscriber with whom the service contract was concluded "Tricolor TV."
The password will be sent to you only if the data is entered correctly. If the password was sent successfully, but you did not receive it to your phone number or e-mail address, it means that your data was incorrectly entered when registering as a subscriber or changed. To access the My Kaspersky Account, please go through the procedure for changing the registration data.
For detailed information on confirming and changing the data specified in the contract, you can get by going to.
The password is sent no more than 3 times a day. The time of receiving the password in the SMS message and on the e-mail will be 20 minutes.
How can I change my login or password?
1. Go to My Account.
2. Go to the "Confirm Data" section. To do this, select "Confirm Data" in the navigation panel of the cabinet at the top of the page.
3. Click the "Change login / password" button at the bottom of the page.
4. To change the password, in the "Change Password" section enter the current password, the new password and confirm your new password. Then click the "Change Password" button.
ATTENTION! The password must contain at least 8 characters: uppercase and lowercase letters of the Latin alphabet and numbers (from 0 to 9).
5. To change the login, in the section "Change login" enter a new login and the current password. After that, click the "Change login" button.
ATTENTION! The login must contain at least 5 characters: lowercase letters of the Latin alphabet and numbers (from 0 to 9) and begin with the letter of the Latin alphabet.
6. After the successful change of data, use them to enter the Personal Area.
For more information, see "".
