The computer does not read the phone via usb android. Why can not the computer see the phone? The culprit is a computer. What to do?

Hello everyone today, I will tell you how to solve the problem, that the computer does not see the phone on Android via USB. If you are faced with the fact that the phone does not connect via USB, that is, the computer does not see it, in this manual you will find all the known variants of the cause of the author, as well as ways to fix the problem.

The steps described below relate to android phones, as the most common in our country. However, to the same extent they can be used for tablets on Android, and individual items can help to understand and devices on other OS.

Terms of use You can see the terms of use. Click the "Settings" button to check for updates. After each step, check to see if the problem is resolved. If you do not see or turn on your personal access point, make sure that your operator mobile communication  activates it and supports your mobile plan.

  • Make sure your personal access point is turned on.
  • Try using another internet connection.
Then on the device that you want to connect to your personal access point, follow these steps.

Windows does not see the android phone

To begin, I think, it is worth to answer the question: has the computer always seen your phone or did it work normally before? The phone stopped connecting after dealing with it yourself, with a computer or without any action at all - the answers to these questions will help to find out what the problem is.

Some mobile operators limit the maximum number of connections. Follow the instructions for or. To avoid having to pay for data, disable the private access point if you do not need it. Then on the device that you need to connect to your personal access point, follow these steps. Tap the device that provides the access point for connecting both devices. Leave this screen open. . The steps described in this article will help if your device shuts down during synchronization or you receive these warnings.



First of all I note that if you recently purchased a new device on Android and it does not see a computer on Windows XP (while the old phone on Android can easily connect like a USB flash drive), then you should either update operating system  to one of the supported now, or to install the MTP (Media Transfer Protocol) for Windows XP. You can download MTP for XP from the official Microsoft website here:

Follow this procedure to ensure that the device is properly connected to your computer. The problem may have been fixed in one of these steps, so please try again after each step.

  • Make sure that the cable has dropped out of the computer or is not connected freely.
  • If the problem is resolved, contact the application manufacturer for updates.
  • Find software updates.
Make sure, for example, that you do not connect the device to a specific plug-in or use a cable that can cause a problem.

http://www.microsoft.com/en-US/download/details.aspx?id=19153. If, for some reason, this fix is ​​not available, for MS this happens, you can merge with Yandex disk https://yadi.sk/d/u9K_mOUIuXheG

After installing and restarting your computer, your phone or tablet should be determined.


Especially when the firmware update comes out, unfortunately, this program is the only way to update the system on your phone, so basically you need to connect a computer to it and mobile phone, if you do not want your cell to be outdated. Because the update through the menu does not happen very quickly, it's better to reinstall it. You can do this by right-clicking on the upper right of a rather inconspicuous black button with a pin and selecting "Restore the disk" in the menu.

How do we know that there is something to change in it? If this phone can connect the phone to a computer that somehow recognizes it, it seems quite obvious that there is no problem in the cable or the computer, and we will have to change something in the mobile phone itself.

Now we move on to the situation where through USB, you can not see the phone in Windows 7, 8.1 and Windows 10. I will describe the steps applied to Android 5, but for Android 4.4 they are similar.

Note: for devices that are locked with a pattern or password, you need to unlock the phone or tablet connected to your computer to see the files and folders on it.

In fact, you can change two things in your phone: you can reset it to the factory settings, and then you can disable or format it internal memory, where you store photos, videos and program data. Resetting to factory conditions means that you clear all desktop settings.

If this does not help restore the factory data, we need to go ahead and look at the internal memory. Keep in mind that when formatting, you lose all your saved videos and images on your phone, so first send them to e-mail  or e-mail to your mailbox, because they can no longer be restored. If the formatting of the card does not help, probably the problem is in the hardware of the phone itself, and there is no need to require it, but in the vast majority of cases the problem is indeed some of the solutions described above.

Make sure that the phone itself, when connected via USB, reports that it is connected, not only for charging. You can see it by clicking the USB icon in the notification area, or by opening the notification area on Android, where it should be written, which device the phone is connected to.


After installation, restart the computer and connect your mobile phone. Open it and install the file. If the files are corrupted, the computer may report an access denied or the device can not be recognized. If you have this option, you should try the cable before buying.

If you have an unsupported phone, you still do not need to hang your head. He definitely pays to contact them. As with most other hardware, this is where the device will be sold on the market for longer and better tested, the more it will work smoothly.

Usually this is a storage device, but can be a Camera (PTP) or a USB modem. In the latter case, you will not see your phone in the explorer and you should, by clicking on the notification about using the USB modem, disable it (also you can do it in Settings - Wireless network  - Yet).

If we use the distribution kernel, it will probably contain all the necessary modules. As in the case of similar programs, the version number has not yet exceeded number one. The program still works with a remarkable number of phones, and its user interface looks very nice and intuitive.

Working with them is no different from working with an ordinary file manager. Both are designed for the terminal and partially overlap. Different phone models are supported different ways, with the phones of the most popular brands, but usually they handle the most common tasks. A list of supported phones tested by developers is available on the manual page, but at least some of them are likely to work much more. In particular, the port, connection and model parameters must be set.

If the phone is connected as a camera, then by clicking on the appropriate notification, you can enable MTP mode for transferring files.

On older versions of Android, there are more USB connection modes and optimal for most use cases will be USB Mass Storage. You can also switch to this mode by clicking on the USB connection  in the notification area.

Now we can work. Loyal leadership will be the program guide page, which will find a list of all options and a description of what they mean. The way Gammu uses is very similar to the Gnocchi, and this, of course, is not an accident. It supports a large number of phones and offers many functions that can easily be lost in the stream. When it starts, it automatically scans all available ports, but this scan stuck during our testing, so it was more convenient to enter the device manually.

Connect the phone through the cable to the computer, go to the settings -\u003e the device memory, there is a button (three dots) in the upper right corner. Click on it. When connected, it becomes active and it says "USB connection to the computer." Click. And in a new window you get out "Connect as .... media device, camera, etc.

Here and so just solve the problem that the computer does not see the phone on Android via USB.

You need to get used to controlling yourself, for example, if you want to call someone, you must first select the recipient that you should have in the contact list. It's best to install both applications and use them according to your current need. For testing, we chose several conventional phones, the use of which would not have made it difficult. We did not even create a model with a completely new model or an older model, we tried to perform common tasks with phones, and the programs reacted as little as possible to small exceptions.

If you are faced with the fact that the phone does not connect via USB, that is, the computer does not see it, in this manual you will find all the known variants of the cause of the author, as well as ways to fix the problem.

Here's how to configure each phone model and what features are supported. We tried to connect some phones in different ways, showing the configuration files for each of them. If the phone is connected, the program will close approximately every five seconds per second.

If we do not use too many exotic hardware to connect to the phone, most modern distributions will do the most for us, and manual configuration does not create big problems. We already know that you will not be so much, because this plug-in music of the future is just a few dozen new notebooks and skirting boards.

The steps described below apply to Android phones, as the most common among us. However, to the same extent they can be used for tablets on android, and individual items can help to understand and devices on other OS.

Why the Android phone is not visible by USB

To begin, I think, it is worth to answer the question: has the computer always seen your phone or did it work normally before? The phone stopped connecting after dealing with it yourself, with a computer or without any action at all - the answers to these questions will help to find out what the problem is.

Today this is a rather serious problem. No more need to search for different cables, everything is simple. But it's time for me to move on, faster and easier. As for the practical features of the game, the user will certainly enjoy the symmetry of the connector, which does not really matter in which direction you connect it.

Thus, each client received a clear signal. And that, dammit, such cables are not at all inexpensive, their price can go up even by 500 kroons. Even the cheapest discounts then go up to 200 kroons. Whatever it is, it's a charge, and you need to go to the cable or even order it somewhere.

First of all I note that if you recently purchased a new device on Android and it can not see a computer on Windows XP (while the old phone on Android can easily connect as a USB flash drive), then you should either update the operating system to one of the currently supported ones, or install the MTP (Media Transfer Protocol) for Windows XP. You can download MTP for XP from the official Microsoft website here: http://www.microsoft.com/en-US/download/details.aspx?id=19153. After installing and restarting your computer, your phone or tablet should be determined.

Check the batteries

It may take up to an hour to fully charge the device. The documentation that came with the device. Software may include a low battery warning function. However, if there is a problem with the wireless connection, the charge state may be incorrect. If you continue to receive warnings after replacing the battery, try the following solutions in this article. Some rechargeable batteries may need to be replaced after a while.

Check for updates

  Disconnect and reconnect the transceiver. Connect the wireless transceiver to a different port on the same computer. Update wireless connection. Check the location of the wireless device.
  • Make sure that the correct type of battery is inserted in the device.
  • Replace all batteries with new ones.
  • If the device is equipped with a power switch, turn off the power.
  • If the device contains removable batteries, remove and reinsert them.
  • Make sure they are installed correctly.
  • If the device is equipped with a power switch, turn on the power.
  • Press the button on the wireless transceiver.
  • Click the "Connect" button at the bottom of the device.
The wireless transceiver and device must be properly configured.


Now we move on to the situation where through USB, you can not see the phone in Windows 7, 8.1 and Windows 10. I will describe the steps applied to Android 5, but for Android 4.4 they are similar.

Note: for devices that are locked with a graphic key or password, you need to unlock the phone or tablet connected to your computer to see the files and folders on it.

Try the following solutions. If the keyboard and mouse connected to your computer are wireless, set them equidistant from the transceiver.

  • Place the wireless device closer to the wireless transceiver.
  • Turn the transceiver sideways or upside down.
The operation of the wireless device may be affected by other wired and wireless devices. To avoid interference with your transceiver, do not use the device near any of the following devices.

Network wireless devices, wireless and cordless telephones, toys with remote controlled microwave cable ovens running parallel to the cables of the metal surfaces of the wireless transceiver that can come into contact with the device of other wireless devices for direction and transmission. Many wireless computers  include a switch, a key or a combination of keys that activates wireless connections. In the documentation that came with your computer, or contact the manufacturer.

Make sure that the phone itself, when connected via USB, reports that it is connected, not only for charging. You can see it by clicking the USB icon in the notification area, or by opening the notification area on Android, where it should be written, which device the phone is connected to.


Refer to the documentation that came with your computer or contact the manufacturer. To restore the connection between the device and the computer, press the "Connect" button at the bottom of the device and hold it for a few seconds. If your device is listed, select it, and then follow the on-screen instructions.

  • Usually it is located on the control panel or in the settings.
  • The light at the top of the device will flash green and red.
As a result, you can often see the delay between the time the mouse is used and the response that appears on the screen.

Usually this is a storage device, but can be a Camera (PTP) or a USB modem. In the latter case, you will not see your phone in the Explorer and you should, by clicking on the notification about using the USB-modem, disable it (also you can do it in Settings - Wireless network - Yet).

If the phone is connected as a camera, then by clicking on the appropriate notification, you can enable MTP mode for transferring files.

On older versions of Android, there are more USB connection modes and optimal for most use cases will be USB Mass Storage. You can also switch to this mode by clicking on the message about USB connection in the notification area.

The phone does not connect via USB to the computer, but only charges

If you do not receive any notifications of USB connection to the computer, here's a step-by-step description of the possible actions:

  1. Try to connect to a different USB port. It's better if it's USB 2.0 (those that are not blue) on the rear panel. On the laptop, respectively, just USB 2.0, if available.
  2. If you have compatible USB cables from other home devices, try connecting with them. The problem with the cable can also be the cause of the situation described.
  3. Are there any problems with the jack on the phone itself? Did it change and did not get into the water. This, too, can be the reason and the solution here is replacement (I'll explain the alternative options at the end of the article).
  4. Check if the phone is connected via USB to another computer. If not, then the problem in the phone or cable (or poorly verified the settings of Android). If so, the problem is on your computer. And to it in general connect flash drives? If not - we try to go first to Control Panel - Troubleshoot problems - Set up your device  (to try to fix the problem automatically). At the same time, it's worth trying to turn off the energy saving in the Device Manager for the Generic USB Hub.


If nothing on the list helps solve the problem, describe the situation, what has been done and how your Android device  with a USB connection in the comments, I'll try to help.

Attention: the last android version  by default connect via USB to the computer in the charging only mode. Check the notifications for the availability of the USB mode selection if you are confronted with this (click on Charging via USB, choose another option).


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  • Use of such programs as AirDroid  (convenient and easy for novice users).
  • Create an FTP server on your phone or connect it as a network drive in Windows.

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