Why is the contact not working?
Trying in vain for hours to load the social network page "", but nothing works?
Do demanding SMS messages and advertising banners flicker on the monitor screen?
Even recovering a forgotten password on the Web using your email does not help you?
If at least one of the many points of this article has an indirect relation to you, then you have come to the right place! Let's try to figure out why the contact does not work?
The algorithm of actions is simple:
- We find out the reason;
- We try all possible ways to solve the problem;
- We conclude what should and should not be done if such a situation occurs again.
Causes of problems
One of the common causes of problems that have arisen that are associated with access to the VKontakte social network is a virus attack. Its main goal is the theft of passwords, which can also be sold, enriched noticeably, and financial resources.
If you find files on your computer with the names vkontakte or vkontakte.exe, know that you have malicious code in front of you.
Its main task is file modification C:\Windows\system32\drivers\etc\hosts, which allows you to replace real pages in social networks with their identical copies.
You open a browser, accessing the main page of the VKontakte social network, you enter your password and login, easily giving your codes and personal data into the hands of computer scammers.
There are no mini copies? Only nicely asked to send an SMS to a four-digit number? Do not rush to grab a mobile phone! This is another trick of the scammers.
And this is not? Is it just that your social network web page is not loading? And it can also be a virus, don't be surprised.
One more and only reason is banal: the reconstruction of the site, which is carried out by the masters and managers of the social network. In this case, you have to wait for its completion.
What to do
To begin with, it is necessary to answer the question: WHAT was done BEFORE the problem with the social network arose. This may help fix the problem.
The simplest method in the fight against Internet scammers is to install an antivirus program. At the very beginning of its work, it will find and remove malicious files that are contained on the computer.
Instructions for enthusiastic users are somewhat different.
- Using notepad, open the file C:\Windows\system32\drivers\etc\hosts
- Go to "My Computer", select the "Windows" folder by clicking on the "Local Disk C" icon, then - "system32", then - "drivers" and at the end - the "etc" folder, it contains the malicious hosts file, right click on it and open it with notepad.
- Computer Explorer is another way to "get" to the hosts file.
- Read the entries in the file carefully. Have you found lines that contain addresses of social networks mail.ru, vk.com or other sites? Delete immediately!
- Do not delete the uncommented line 127.0.0.1 localhost, the rest of the lines that begin with # should be cleared immediately.
- Enter vkontakte.exe in the search bar of the explorer and immediately delete the issued file.
- Clean the desktop and local drives of obscure and dubious additions. They could also serve as reasons for infecting a computer.
- Set (depending on your location) the correct date and time.
- Reboot your computer, after that you can exchange emails and information on social networks again.
- It is necessary to reinstall the anti-virus program just in case of a fire. It can be either Avira, Kaspersky or Avast, NOD 32, or other antivirus programs.
- Another useful tip: install the COMODO firewall on your computer, however, if there is none in the antivirus package that is already available.
- It will not be superfluous to completely update the software, as well as web browsers and applications. This will reduce the risk of re-attack by scammers.
The social network "VKontakte" is one of the most popular in the CIS, slightly ahead of "Odnoklassniki" and Facebook. It has existed for quite a long time and users have fallen in love with it so much that many people cannot live a day without going there. And what to do if VK does not open?
real sickness
Many VK users cannot live even an hour without logging into their account on their favorite social network. And this is not surprising. Today, VKontakte allows you not only to just chat with friends and meet new people from anywhere, but also listen to music, watch videos, and gather in thematic interest groups. Most users like this. A lot of people go there to listen to their favorite performers, watch a series or look through the news feed, in which, by the way, you can find a lot of interesting information among a bunch of posts with jokes and advertising.
And that is why for many it is a big loss that Vkontakte stops working. At the same time, many do not know what to do if VK does not open. And in order to save a couple of thousand nerve cells of a poor user who cannot listen to his favorite song or reply to a message to a friend, let's consider why this problem occurs and how to fix it.
And it occurs for the following reasons:
- due to an incorrect domain entry in the system;
- due to the blocking of the site itself or malfunctions on it;
- problems in the browser;
- antivirus blocking.
If such a problem exists, and there is not even the slightest idea what to do if VK does not open, we check the Internet connection. You just need to look at the icon on the toolbar (which is near the clock) or try to go to any other site that definitely works. In the case when the Internet works fine, we dig a little deeper.
What to do if VK does not open
The most common problem is browser clutter with cache and site data. Therefore, it needs to be cleaned. This can be done both in and with the help of a special utility (such as Ccleaner). You also need to clear cookies in your browser. They are cleaned like this:
- Chromium platform ("Yandex", Google Chrome, etc.) - go to the top right in the settings, scroll the wheel all the way down and click on "Show advanced settings". When the settings page opens, look for the "Personal data protection" item, where you need to click on "Content settings". Next, open "Show cookies", where in the window that opens, delete everything with a cross.
- - go to the settings, in the "Advanced" tab. There, select the "Network" section, where in the "Web Content Caching" section, click on "Clear Now". Next, go to the "Privacy" tab, where we click on the "Delete individual cookies" link. We delete all cookies.
- Opera - also go to settings, then general settings. In the window that opens, go to the Cookies section, where you need to click on the "Manage cookies" button. Now just select and delete.
Restart the browser and try again. This method is suitable when VK does not open in one browser. If nothing has changed and it is not known what to do if VK does not open from all browsers, we proceed in the following ways.
HOST file
A very common problem may arise due to which is responsible for converting a domain name to an IP address. This is due to constant virus attacks on this file and as a result, new entries appear in it to sites that do not exist (for example, vkontakte.ru, i.e. the old VK domain). What to do if the VK site does not open in this case?
Go to the system folder (most likely it will be drive C). We pass into WINDOWS, we find the folder system32\\drivers\\etc. Now open with notepad, where you need to delete the line with the address vkontakte.ru.
Blocked by antivirus or firewall
It is possible that the problem is in the antivirus or firewall, which for some reason consider the vk.com site to be malicious and block it. In this case, there must be a notification from this program about the blocking, so it will not be difficult to calculate it. The only thing to do if VK does not open is to allow your favorite social network to work. To do this, go to the antivirus, find the section where you can put files, folders and sites on the white list, and add "VKontakte" there. Now let's try again.
It is also worth remembering that usually the antivirus does not block just like that, and it is possible that the site does distribute malicious files. Therefore, turning it off is done solely at your own peril and risk.
Problems with the site itself
Recently, with "VKontakte" there are frequent failures in work, glitches and brakes. This can be connected with anything: hacking a social network, improving a service, etc. Therefore, you should not immediately get scared and think what to do if the VK page does not open. It is possible that developers fix bugs or improve an existing service. There is only one way out of this situation: wait a bit.
ISP blocking
It is possible that it is the provider providing Internet services that is blocking this popular social network. This, of course, is rare, and unlikely to happen, but still possible. Therefore, if nothing helped at all, you can contact your Internet provider and ask him if he blocks a site like vk.com for an hour. What to do if VK does not open from a computer in this case? Change the provider, if, of course, you can do it. It is also worth remembering that this option is extreme, and almost no one blocks this site.
The first thing to do is not to panic, because the source of most problems is the person sitting in front of the monitor. Next, be sure to check the connection to the Internet, after which we begin to scroll through the rest of the versions.
Also, so that there is no question of what to do if VK does not open from all browsers, you should not install different clients on your PC to receive mail, as they very often carry viruses and various malware with them, which can cause a lot of problems .
Another way to check the performance of VKontakte is to go to your page from your phone. If it works without problems on a mobile phone, but not on a computer, then the problem is in it.
What to do if the VKontakte (contact) site does not work (does not open)? There are several ways to solve this problem. The choice of the most suitable one depends on the cause of the problem with logging into this social network.
The most common reason for the impossibility of logging into Contact is that a virus has entered the computer and the settings have failed, causing a problem logging into this site. However, first of all, you should check your Internet connection and see if other websites are loading.
Why is Contact not working? probable causes
Any user of a social network, sooner or later, may encounter the fact that my contact page does not open. There can be many reasons for this, some can be solved quickly, in other cases it will take some time and more experienced computer knowledge.
In addition to random technical problems, there may also be deliberate actions of third-party programs or scripts running on randomly opened Internet sites. Such programs make system changes to important areas of the computer that are responsible for linking web pages to the system.
Let's try to understand step by step why the contact does not work:
one . Internet connection problems
- If your computer cannot access the VKontakte website, you should check the status of the Internet connection and make sure that the network is available, opening any other sites. Having determined that the connection is established, and the traffic used ensures the loading of Internet pages, and my page on the VKontakte site is not working, we will consider the following probable causes.
- It also happens that the problems are related to the router itself. To discard this probability, you must turn off your router for more than 3 minutes. - the modem's temporary parameters will be reset and the ip-address will change (very often providers give out a dynamic ip-address - depending on the moment of connection). It is also recommended that you restart your computer.
2. The problem is in the browser itself
There are very common cases when the contact page (VK) does not come off due to a browser failure.
- Of the simple cases, there may be a broken form of a copy of the site template (cache) being saved, and upon further opening, distorted page details are loaded from temporary files. You can solve this problem by simultaneously pressing the buttons " Ctrl+F5“, after that, the page cache will be completely updated.
- You can also open my contact page in another browser(if there is no other browser on the computer, then you can download from the link on the page)
- Helps in many cases cleaning your computer of junk special programs, while clearing temporary files and deleting fragments of the previous activities of operating system programs. One of the most popular cleaning programs is CCleaner - download link and brief instructions in the article.
3 . Antivirus check
Another way to solve the problem with a non-working Contact is to check your computer for malicious viruses. You should do a full system scan, while allowing the removal of infected files found by the antivirus program.
- In addition to the standard antivirus, we recommend checking with a special healing utility and These utilities work in this direction and today have a large database of viruses that make malicious changes to system files designed to connect a computer to sites. Their installation has temporary, loaded in unpacked form in case of verification. While standard antiviruses can detect nothing.
- If you don't have an antivirus installed on your computer, be sure to install it. You can use the free versions of Kaspersky, Panda, AVAST, Avira, AVG or free Microsoft antivirus, download links on the page.
4 . Redirect to another IP address
- Often encountered cases of problems with popular social networks are deliberate malicious changes to the IP address of the site and redirects to another one. You can find this out by typing, for example, in the browser instead of vk.com the address www.vk.com or by entering it IP address(You can find out the IP address on the Internet, for example, on 2ip - see the picture below). Maybe the phishing program has set a trap for only one specific method of entering the name of a website.
- Enter the received address in the address bar of the browser and press enter
- If as a result the Vkontakte page will open, then the virus has made changes to the system files of the computer and vk.com redirected to another ip address.
- In the case when the VKontakte site still does not open, unfortunately, you cannot find out the existing redirect either, since viral changes can redirect all transitions, since every day the creators of such viral schemes improve their skills. We need to understand further.
Such changes can redirect to the pages the twins of the social network site, which are outwardly indistinguishable from the original, and the user may not immediately determine this, follow the proposed instructions for restoring the page (this is the most likely) or simply re-enter his data (login and password). As a result, you can lose money on your phone account or your own account, or maybe all together. At the moment, unfortunately, protection against such fraudulent activities even antivirus does not provide full protection.
5. VKontakte does not open due to changes made to the Hosts file
If you cannot enter a certain page on the Internet and especially a social network, the ban on entry is most likely contained in the hosts file located on your computer. You can find this file in order to check whether the problems of the non-working Vkontakte are related to it by going to: C:\Windows\System32\drivers\etc in OS (for windows xp, 7, 8, 10).
- Open the above file with Notepad (in our case, Notepad is the default):
- The information that appears will allow you to determine why Contact or other sites are not opening:
Here is a standard page that does not contain a ban on access to any sites. If below you see the address of a site that you cannot get to or the IP of this site, this means that your problem is related to the hosts file, which contains a list of correspondences between IP addresses and domain names. If an incorrect IP address - domain pair is entered vk.com, then there will be a problem with logging into the VKontakte site. By typing the address, you do not get to this site, but to another - empty or fake.
Example:
- You can get rid of the above problem by removing all unnecessary references in this file, as shown in the example of the changes made. Ideally, this file should look like in the picture we provided (in the previous one).
- The situation with this file can be even more complicated if the virus created a fake hosts file and registered the system path to it. In this case, attempts to view and clean the file at the specified address will not lead to anything, since it is not active. To solve this case, read more in the article.
- If you cannot save this file after the changes made, then read the article.
6. Automatic System Restore and Record Files
If you are afraid to make any changes to the system files, you can try to restore the system to the moment when you were able to access the site you need without any problems. To do this, you must enter the menu " Start» -> « Control Panel» and select « Recovery»:
- Next, you should select the option to restore your computer without deleting files from it.
- After completing all the above steps, you will most likely get rid of the problem with a non-working Contact.
7. DNS connection internet connection
Set the default DNS for Internet connections, then check with technical support if the DNS settings match those used by your ISP. When a virus is introduced into the DNS, the computer stops going to certain places and, as a result, the site (VK) does not work. After restoring it, the problem disappears.
8 . Reinstalling the operating system
If none of the above manipulations helped you solve the Contact login problem, try reinstalling your operating system. You can do this from the version "sewn" into your PC, from the Internet or from a disk. But keep in mind that this method is cardinal, so it should be used as a last resort.
Blocking by the administration at work or school
Don't be surprised if the social network doesn't open from your work or school computer. It is most likely impossible to enter the social network due to the fact that the entrance was blocked by the system administrator, who can only be deceived if you use anonymizer sites (in the article). Preventing employees from being distracted during work is the task of the system administrator, for which he is paid money.
The account has been blocked by the site administrators
Other reasons why my Vkontakte page does not open:
- The page has been blocked in order to prevent it from being hacked, and in order to continue using the service, you must follow all the instructions provided and solve the problem in this way. To restore access to your page, you must click "Recover password" and then follow the instructions provided. Don't worry if you forgot your secret question, VKontakte doesn't need it.
- There were problems on the social network server, for example, technical work is underway, such cases happen and users think that they have problems.
- If you are unable to log in to a social network, try using someone else's computer. After logging into your account, change your password.
- Solve all the problems that have arisen only on your own or by contacting
A small article in which I want to say a few words, about problems with applications in VK. Sometimes they stop working. What to do in this case?
Why applications in VK do not work
The first thing you need to do is determine if a certain application has failed, or if all the ones you are trying to run are not functioning. If we are talking about everyone, then the problem is on the side of VK. As a rule, they are resolved very quickly. It is enough to wait a while (see).
Here are a few more tips to follow.
- Check your computer for viruses
- Update Flash Player
- Try running the app in a different browser
If these actions did not lead to the fact that the application was launched, it may be due to an outdated browser cache. VKontakte technical support (see), first of all, advises you to clean it if a problem occurs.
In all browsers, this is done through the main menu. Let's take Mozilla Firefox as an example.
Clearing the cache in Mozilla Firefox
Click on the button "Extra options". In the menu that opens, click "Settings"
In the window that opens, go to the "Privacy" tab. And click the link "Delete your recent history".
Select a time period and press the button "Delete Now".
After that, we check - applications in VK should start normally.
The VK application does not start on a computer or phone
The same principles apply here.
We check the performance of the Internet connection, and check the device for threats. Next, you should make sure that it does not block anything from access to the application. It can be a personal Firewall, or security settings.
In 99% of cases, after checking all these steps, it is possible to solve problems with launching the VK application.
Application is being blocked by browser extensions
We are talking about the popular Addblock plugin. We have already met him (see). It allows you to block ads in your browser.
And along with it, applications also fall under the hot hand.
If you are experiencing problems running them, try disabling the Addblock extension.
Currently, the social network "VK" occupies a leading position among all Russian sites. This development is most liked by young people, since on this resource you can not only communicate, but also find various entertainment. For example, listen to music, watch videos or attend funny groups. The most important thing in the VKontakte social network is that currently you can find applications for all occasions there. Users love it. Sometimes it happens that the VKontakte buttons do not work, and then the user has a question how to deal with this. Each participant chooses a specific browser for himself, through which he subsequently visits various sites, including the social network in question.
crash
The VK social network constantly withstands heavy server loads, as a huge number of users are online at the same time, where they are doing various things. Accordingly, you encounter certain glitches, including a situation where the buttons are not pressed on VKontakte. If you encounter such a problem, you should not worry, after a while they will begin to perform their functions again. Sometimes this can also happen when the VK social network does not respond at all. This rarely happens, of course, but it does happen.
Let's now talk about the reasons for which "VKontakte" buttons are not pressed, and also how to solve this problem in a short time. In fact, this does not happen because of the server itself, the cause may be a computer or mobile device. Not every user is able to cope with the above problem, since it is necessary to have some programmer skills in order to eliminate complex failures. In fact, if you don’t press buttons on VKontakte, you must first identify the reason that is relevant for your particular case - this is very important. This problem should be treated carefully and slowly, otherwise you can lose a lot of time and not achieve the desired result. Also, buttons in the VKontakte group may not be pressed, this should not be surprising, since such tasks must also be solved.
Practical Solutions
The first thing that is recommended to be done is to try to access the VK social network from another browser. If the buttons started working in the new browser, then you can determine that the reason was not the social network server, but the Internet browsing application that you used earlier. If the buttons are still not pressed in VKontakte, there is another solution to the problem: you need to clear the cache. Over time it gets overloaded. Along with this area, it is recommended to clear your Cookies history, then you yourself will be able to notice that your browser will start working much faster. It is also advisable to restart the personal computer after completing the described steps. We thank you for your attention.
