Akado Corporation is a communications provider in the Moscow region and in the capital itself, and offers its customers access to cable TV, telephony, and the Internet. The company uses the latest equipment with advanced technology, due to which it guarantees high quality of communication on maximum speeds... More and more people are connecting to the provider every month, which is why it is very important for the company to provide customer feedback. If you are connected to the provider we are considering, you need to know the Akado support phone number.
What help can you get from operators and where to call if you have any questions
Not a single person is immune from a situation when an important and familiar service stops working. This can be either a network failure or a problem with receiving a television signal.
Exit - the provider's hotline, which can be reached by single telephone 8-499-940-00-00. Technical support operators work around the clock (even on weekends), which is very important in situations where resolution is urgent. In addition, the call to specialists is free - you can explain your problem in detail. The more information a company employee receives, the easier it will be for him to identify and fix the problem.
If you are a confident user electronic devices and you communicate with the computer on "you", you can go to the Akado website by calling the specialists directly from the main page of the resource. A correct connection is possible if the computer has the Internet, a microphone, and working speakers.
In addition to troubleshooting problems, the support service is competent in the following issues:
- Carry out a temporary suspension of services or a complete shutdown of services at the request of the client.
- Connect the options that interest users.
- Provide information regarding the client's tariff plan.
The listed maintenance is carried out after identification by the user's specialist. To do this, the caller must answer the operator's questions, including dictating to the second the passport data of the owner of the contract.
When contacting operators, be aware of the likelihood of more significant problems, for example, breakdown of equipment located directly in your apartment. Such situations require diagnostics and the direct presence of a technician at the address of the request. Technical support can solve only those problems that can be accessed remotely.
Other communication methods
If the telephone number of the hotline does not answer for some reason, there are alternative ways communication with company representatives.
Users who connected personal Area, can use the feedback on the operator's website, for this there is a special subsection "feedback".
Email is also a popular method. You can list your questions in e-mailby sending a message to any of the addresses: [email protected] or [email protected]
Whichever method of communication you choose, you will be answered by qualified and polite managers, whose purpose is to provide assistance to the person who applied as soon as possible.
Akado provides the population with Internet access, cable TV and telephony in the Moscow region. The company has an official website where a client can leave a request to connect to Akado's telecommunications services. Check if it can be connected specific house to the line, you can directly on home page site. It is enough to enter your address. In the near future the manager of the company will call the client back and advise on the possibility of connection and agree on a specific date.
For the convenience of the client, there is a personal account for clients, where they can manage services. There is also a hotline. It allows you to minimize the number of visits to the client's office. It is very convenient not only for clients, but also for company employees.
Akado hotline
7 499 940-00-00 single number Akado support services.
You can call the Akado hotline around the clock. It's free. It is very comfortable.
You can make a call directly from the Akado campaign website. It is enough to have a microphone in the computer to answer the operator.
What can you find out over the phone?
By calling the hotline, you can temporarily suspend Internet access. For example, in case of going on vacation. You can also connect new service packages or clarify the parameters of your tariff plan. By and large, all this can be done through your personal account. But many clients find it more convenient to make a call than sit down at a computer. Most often, customers contact in case of technical problems with the Internet or cable TV... Specialists can solve individual problems right at the moment of making a call. In some cases, a visit to the connection address is required to check the operation of the equipment.
When can support fail to help?
In most cases, the hotline allows you to resolve all customer issues. In very rare cases, a visit to Akado's office may be required. In order to terminate the contract for the provision of services, a visit to the office is required. There it is necessary to write a statement on termination of the contract with the Akado company.
Other ways to contact Akado
An alternative channel of communication is email. Akado's official website features two email addressesto which you can apply in writing:
Also on the site there is a feedback section where you can leave your question. You need to enter your email address, phone number, contract number, your name and the section to which the question relates. The answer will be sent to the client's email.
Also on the site there is a section of services to help clients. There you can find the answers of the Akado company manager to the most popular customer questions. Perhaps, having familiarized yourself with this section, you will no longer need to call the hotline. Due to the fact that the hotline works around the clock, most of the issues can be resolved in a short time.
Akado communities are represented in famous social networks (VKontakte, Twitter, Facebook).
Operator Competence and Response Time
Akado specialists politely answer all customer questions. Due to the fact that the hotline operates around the clock, there is no problem getting through to the operator. It is easiest to get through during the day and morning hours. In the evening and at night, the waiting time on the line can be more than 25 minutes. At the beginning of the call, the customer is answered by an answering machine, it is necessary to say the subject of the call. Then the client will be switched to technical support or a manager.
Akado provides residents of Moscow and the Moscow region with Internet access, cable TV and telephone service... In order to apply for connection to Akado telecommunication services, you just need to go to the official website and check on the main page whether the services are available specifically for your home by entering its address.
After you have left a request, an employee of the company will contact you to clarify the connection options and agree on a date convenient for you.
The site has a personal account in which Akado's clients can manage their services. There is also a hotline in Akado, where technical support will help make the use of Akado services not only more convenient, but also facilitate the work of the company's employees.
Akado hotline
+7 499 940-00-00 - single free phone Akado support services.
You can call here around the clock and free of charge. Thanks to this, a solution to the problem will be received as soon as possible. You can also make an online call to this number directly from the company's website if your device has a microphone.
What can you find out by phone
If you need to stop using the Internet for some time (for example, when going on a business trip), connect and disconnect service packages, learn about your tariff plan, you can do this by calling.
Such functionality is also available in the subscriber's personal account, but there are situations when Internet access is lost. Such technical problems, as well as problems with the operation of cable television, are conveniently resolved by phone, and most of them can be corrected without calling the master at home.
When can support fail to help
You will not be able to refuse to provide services by phone, since this will require you to write an application for termination of the contract directly at the Akado office.
Other ways to contact Akado
Also, to contact the manager of the company, you can use by email, the addresses are presented below:
You can also write to the form feedback on the official website of the company, indicating your e-mail, phone number, contract number, full name. The answer to your question will come to the specified mailing address.
The site also has a section with answers to fAQ clients. Sometimes, having looked there, you will not need to call support, since the solution to the problem will be found in this section.
Contact Akado for new services and tariff plans you can also on social networks.
Operator Competence and Response Time
The company's employees communicate with clients kindly, courteously and correctly. Since the support service works 24 hours a day, it will not be difficult to get through to a specialist, however, in the evening and at night, waiting for an answer can take about 20 minutes, unlike in the morning and afternoon. As soon as you make a call, you will hear an answering machine that asks for the subject of the call. After that, you will be switched to support or a manager in accordance with the named topic.
