Each mobile operator has its own support service - without it it would be impossible solution of many problems arising with mobile communications... And problems arise quite regularly, since cellular networks are complex structures. For example, if you urgently need to block a MegaFon SIM card, then the first thing to do is to call the support service. Where can I get the number of the MegaFon service center and where to call in case of any difficulties?
To answer this question, we have compiled this review. In our article, we will not limit ourselves to publishing the help desk numbers. We will tell you:
- How to dial MegaFon service center from international roaming;
- How to get help on the site;
- How to get help through the "Personal Account";
- How to ask a question via SMS.
Let's look at all the points in as much detail as possible.
Free MegaFon service number
The most famous MegaFon service number is the short number 0500, known almost from the day this operator appeared. It works in all regions of Russia, allowing you to quickly contact support. When you dial this number, we will connect to an autoinformer, with which you can get in touch with the consultants.
The MegaFon service center number 0500 is available exclusively for on-net calls. But what if you need help or answers to questions when calling from the numbers of other telecom operators? For this, the federal number 8-800-550-05-00 should be used. It is available for calls from any mobile and landline numbers in Russia.
The MegaFon service center numbers 0500 and 8-800-550-05-00 are equivalent. That is, when we call one or another number, we connect to the same autoinformer, which can bring us in contact with the support consultants. By the way, MegaFon subscribers can also use the long number.
In order to always have access to the reference service of the MegaFon operator, write down the indicated numbers in your phone book.
You can also get help from the MegaFon service center via SMS. To do this, you should send your question to the short number 0500. Sending SMS when the subscriber is in Russia is free of charge.
Call MegaFon service center in roaming
While on a foreign trip, we will not be able to get help by calling 0500 and 8-800-550-05-00 - these numbers will not be available... To contact the MegaFon service center from international roaming, use the federal number + 7-926-111-05-00. Calls to this number are made absolutely free of charge, regardless of the location of the subscriber.
Going on a business trip or on vacation abroad, be sure to write down the number + 7-926-111-05-00 in your phone book - by calling it, you can always get the help of experienced consultants and cope with communication problems.
Getting help on the MegaFon website
In order to get help from MegaFon's consultants, you don't have to call the service center - we can get answers to our questions on the operator's website. For this, there is feedback form, which indicates the subject of the appeal, the subject of the letter, the phone number (by which you need to get help), the name of the subscriber (under the contract for the provision of communication services), e-mail address and contact phone number (if the main number is not available).
In addition, you can ask your question in the "Personal Account" using the appropriate tab. But remember that all the presented methods of communication do not provide for an instant response - this will take time. Communication with the operator's representatives is also available through the social networks Facebook, Vkontakte, Odnoklassniki, as well as in the HabraHabr services.
Each mobile operator has its own technical support service so that subscribers can receive any explanatory information in case of any questions. Problems with connection stability may arise, questions arise regarding tariffication, various tariff plans, additional options and services. Technical support is always ready to answer all questions that interest users of their services. One of the most popular and well-known Russian operators in the mobile communications market also has its own support service. Megafon support service is available to everyone.
Many problems can be solved without calling a service consultant. For this purpose, the Megafon network has special self-service services, where there are already answers to the most popular questions from subscribers. For example, if you use such an option as "Service Guide", you can make detailed calls and get complete information on how and on what funds were debited for a certain period.
It is also possible to find out about the subscriptions connected to the number, which are the reason for the frequent debiting of funds from the subscriber's account. Not all subscribers have the opportunity to use such options. More detailed information can be provided by specialists.
Ways to dial Megafon technical support
Megafon technical support is the operator's single reference service in all regions of Russia, without exception. As soon as questions or problems arise, you need to contact the operators by specific phone numbers. The phone numbers of the Megafon support center are spelled out in the contracts for the provision of communication services. Also, these numbers are indicated on packages with SIM cards:
- 0500 - short number;
- 8-800-550-05-00 - federal number.
Short number 0500 only subscribers of the Megafon operator can use it. To contact the 24/7 support specialists, you need to dial the indicated four digits and press the call button. After a certain period of time, the operator on duty will contact the subscriber and provide the necessary information. To hear the operator, you need to use the voice menu service, the structure of which may change from time to time. But the answering machine will clearly show the way if you follow its directions carefully.
Megafon support provides a voice assistant to help its customers in automatic mode, whose number is 0505. The voice assistant can also help solve some problems. For subscribers in the home network, it is possible to send your request in the form of an SMS message to the number 0500 ... If this does not solve the problem, you need to call the operator. If the subscriber does not remember or does not know the number of the technical support service, the Sim card menu contains up-to-date information about the reference numbers of the Megafon operators.
Megafon support telephones operate exclusively in all Russian regions without regional differences. If a subscriber has bought a SIM card in Vladivostok, he will be able to contact the operators by the reference phone number 0500. If the same subscriber ends up in Voronezh, he can use the same support phone number as in Vladivostok.
How to contact MegaFon support in roaming?
Outside Russia, subscribers often need to contact the help desk to solve their problems or clarify some details. A single telephone number has been created especially for subscribers in roaming.
Megaphone support phone for roaming: +7-926-111-05-00 .
You can call the number from any part of the world and for Megafon subscribers this call will not cost a penny - all calls are free. You will not be able to call other numbers of the inquiry service - these communication channels do not work in roaming.
How to get through to customer Support Megaphone from numbers of other operators
The Megafon help desk has the ability to call from other telecom operators. You can call from MTS, Beeline, Tele 2. For subscribers of these operators, the telephone for communication is 8-800-550-05-00 .
You can also use this number if you dial not from mobile phones, but from landline phones. Access to information and obtaining help and advice can be carried out absolutely from any phone in Russia. Short dial number 0500 in this case it will be useless - only Megafon subscribers can call this number. It should be noted that a call to the number 8-800-550-05-00 paid and charged according to the operator's tariffs.
Mobile communication today has become the very service without which we cannot imagine a single day. Everything is quite obvious, because this is not just a way to keep in touch with your family and friends, but also an irreplaceable tool in work and study. And given the fact that today cellular operators also provide access to the network, this really emphasized the indispensability and importance of such services in the daily life of modern people.
That is why many people every day have all kinds of questions regarding the services provided to them. As for the subscribers of the Megafon operator, they may be interested in any questions, starting from which tariff they should choose and how to switch to it, ending with the problem with the operability of the Internet, sending SMS messages, etc.
Of course, given the scale of the company, it must eliminate such problems quickly and accurately, which is why Megafon has launched a special hotline that allows you to contact the operator to clarify all the issues. Today we want to pay attention to the consideration of issues that one way or another arise for subscribers when it is necessary to communicate with employees of contact centers.
Main phone number
First of all, the following phone number is used to communicate with the company's employees:. Also, you can call the same center by using a longer version of the number:. This is the same contact center, but it is important to understand that, unlike a short number, calls to a second phone number for subscribers of other mobile operators are not provided free of charge.
How to contact by phone with a live operator on the Megafon hotline
It is quite obvious that the above numbers are not for direct communication with the operator, since in this case Megafon simply would not have enough personnel to service the entire flurry of incoming calls from subscribers who have problems and questions. When you call, you will be greeted by the voice menu, following the corresponding sections of which, you will finally reach the live operator.
The instructions for dialing one are as follows:
- We call on or on.
- We listen to the greeting of the Megafon answering machine.
- Listen to the proposed information, because, perhaps, it has the answer to your question and you will not need a connection with a live operator.
- If consultation with the operator's employee is inevitable - press "0".
- Expect communication with a call center employee.
Note that if you use the described instructions, you will be connected with the operator of the company, which specializes in general questions, and he may not provide an answer to any specialized appeal. Therefore, we recommend that you spend a little more time, familiarize yourself with the proposed information in the voice menu, and delve into the sections that are more suitable for your appeal. Already there, using the "0" button, you can contact a slightly more specialized hotline operator.
International consultation with an operator in roaming
Often, while staying outside the Russian Federation, we have questions about the use of cellular services. Basically, perhaps, they can relate directly to roaming services, about which you can always get accurate information from the contact center employees.
Of course, contacting the above numbers will be expensive, but Megafon has developed a separate hotline through which you can contact the operator. In this case, the number looks like this: +79261110500. By typing it, you will also hear the familiar voice menu, following which you will be able to contact the contact center employees. You don't have to worry about the time that will be spent listening to the voice menu prompts, because, despite being in roaming, a call to the contact center at the above number is offered to Megafon subscribers for free.
Turning to the consultants of the MegaFon support service for help, each subscriber wants to get an answer to his question, or to solve some problem with cellular communication. The support service will assist in connecting / disconnecting various services, informing the balance of the personal account, giving help on financial information, and explaining the reasons for debiting funds. Certain problems are resolved exclusively in numerous customer service offices that can be found in any city.
Call the operator MegaFon
0500 or 8-800-550-05-00
What else can the operator's help desk help? For example, here you can leave a complaint regarding the coverage area or consult on the issues of switching to a particular tariff plan. If problems with cellular communications or with access to services were caught by surprise, you need to call the MegaFon operator using any available phone, either a mobile or a landline.
Call within the network
One of the most famous numbers for contacting customer support is free number of operator MegaFon 0500... By dialing these four digits, the caller enters the voice menu, where he can receive information automatically, or get help from a "live" consultant. In order to get to the consultant through the automatic menu, you must follow the voice prompts. Calls to 0500 are free of charge.
You can only call the inquiry service on the short number 0500 from mobile phones connected to the MegaFon mobile operator. To communicate with the help desk from phones connected to the networks of other operators, you must use other phone numbers.
MegaFon recently introduced another number to support its subscribers, dialed in the usual format. The number 8-800-550-05-00 will connect the subscriber to the support service, having previously directed him to the automatic voice menu. If the waiting time for a consultant's response is too long, you can turn to a virtual consultant for help. There is no voice menu where you need to press certain keys, but there is voice recognition. In order to solve your problem, you just need to dictate your question to a virtual consultant, and then wait for his answer.
It is necessary to ask a question briefly and clearly, without unnecessary turns and difficulties - after all, it is not a living person listening to him, but a robot with a speech recognition system.
Calls to single operator number MegaFon 8-800-550-05-00 not charged for all mobile subscribers in Russia.
How to contact an operator in roaming
How to contact the MegaFon operator, if the subscriber is in national or international roaming, he can contact support at + 7-926-111-05-00... This number must be dialed in the international format + 7-phone_number.
Calls to the virtual consultant and to single number for calls from roaming to MegaFon operator + 7-926-111-05-00 not charged only for Megafon subscribers.
Call from other phones
How to connect to the MegaFon operator from a landline phone? There is a single number 8-800-550-05-00 for this. You can call this number from any landline phone in Russia. How to get through to the MegaFon operator from mobile phones of other operators? In this case you need to call 8-800-550-05-00 Is a single number for the MegaFon operator, available from any Russian phones, both mobile and landline.
Other methods of communication with MegaFon support
If a call to the operator is impossible for some reason, you can send your question using the feedback form on the official Megafon websitelocated on the Support page. Here you must indicate the phone number with which you have problems, indicate the name of the owner of the number, select the subject of the letter and describe the problem in detail, indicate the email address and contact phone number. You can also attach any file here. If there is no Internet access, you can send your question to the short number 0500 by SMS. Sending messages to the specified number is not charged. Read more about these and other methods of communication with megaphone support below.
Ask a consultant a question via chat
For many, it may not be very convenient to call the operator from the phone, it may be the owners of tablets and Internet modems with Megafon SIM cards. For such subscribers, the operator came up with a connection with a consultant through an online chat. In order to talk to the Megafon operator, go to the official Megafon website and find the link "Ask a question in Chat". When you click on it, you will be taken to a page where you will be asked to enter your data:
- Name is a required field, just enter your real name here.
- Phone - this field is optional. You can indicate your phone number by which you can be contacted, as well as if the question concerns this number.
- Subject is a required field. Choose from the proposed topics the one that is close to your question (this was done so that you would be connected with a specialist competent in this field).
- Question - this field is required. Here write your question or problem that you wanted to talk to a specialist about.
- After you have entered all the data, click the continue button and a chat window will open in front of you, where you can talk about your problem with the Megafon operator.
Send a question by SMS
Another great way to get in touch with the Megafon operator for free is to use the opportunity to send your question to a free number in the form of an SMS message. To do this, create a new sms, where you describe your problem, as well as in SMS you can specify the necessary data to resolve your issue. After that, send a message to 0500. After that you will receive a confirmation that your message has been received.
Through the feedback form
Megafon takes care of its subscribers and offers various ways of communicating with a specialist to receive qualified advice. One of these ways is the ability to write a letter with a question through the feedback form. Follow the link https://megafon.ru/help/faq/ to the official website megaphone, click on the link with your region, then in the right column you will see the section “Didn't find an answer? Contact us!" with the link "Write us a letter", click on it and a feedback form with input fields will open in front of you.
Enter your contact information, as well as the subject of the letter and your question, be sure to check the correctness of the data, so that Megafon employees can contact you and resolve your issue. Through this form, you can also attach a file to an email with a screenshot or photo of your problem. If you have entered all the data and checked them for correctness, then click the submit button. Now the operator's staff will receive your letter and can help you.
Ask a question on the forum and in social networks
Megafon, like many large companies, has a forum where subscribers are also supported. Select your region and the section with questions that interests you. Find a topic on the forum with a problem similar to yours, if there is one, then go to it and see the answers. Most often, the answer to your question already exists and you only need to find it, if you want to ask something specific, you can write a message in this thread (this can be done even without registration). Of course, this method is suitable only for those who have time to read the forum, so it is more convenient to use the service from the megaphone "Frequently Asked Questions".
Forum Megafon was closed from 17.07.14 in order to optimize the Company's Internet resources; reopening is not planned. You can always get answers to your questions at the office. sites in VKontakte, Odnoklassniki, Facebook, LiveJournal and Twitter.
Frequently asked Questions
All on the same official portal Megafon there is a section with frequently asked questions http://megafon.ru/help/faq/. In them you will probably find answers to most of your questions and you do not have to call the operator and explain your problem to him. The advantage of this section is that all questions are grouped by topic and you will not have to look for the information you need for a long time.
Search results (0)
Videos No results were found for your search
Questions by topic Expand all topics
SIM card, number, tariff
- on the website: select a new tariff, click the button "Switch to tariff" on the page;
- in the MegaFon application or in the Personal Account.
- How to unblock a number?
- If you run out of money on your account and the number is blocked, top up your balance. The number is activated after the debt is repaid.
- If you have not used the number for more than 90 days, it may be blocked. To restore the number, apply to the MegaFon salon with your passport. If the number has not been transferred to another subscriber during this time, you will receive a new SIM card with the same number.
Find out if it is possible to restore the number by sending a free SMS from a valid MegaFon SIM to. In the message, indicate the number you want to restore, the full name of the owner. - If the number is blocked after losing the SIM card, you can get a new SIM card with the same number for free by applying to the MegaFon salon with your passport.
- If you have set a blocking, the number will be unblocked automatically on the day you selected the blocking end.
Was the information helpful? Well noFeedback has been sent. Thanks!
- How do I get a new SIM card while keeping my phone number?
Apply with your passport to any MegaFon salon in the Home region, on the territory of which the contract is concluded. You can get a new SIM card for free and continue using your number. The tariff and all conditions of service remain the same, you do not need to conclude a new contract for the provision of communication services.
Was the information helpful? Well noFeedback has been sent. Thanks!
- How do I keep my number?
The number remains yours as long as the balance is positive. If you do not use the number and do not activate the blocking service, then at least once every 90 days you need to use communication services: outgoing calls, incoming calls, sending SMS, sending and receiving MMS, access to the Internet. If you do not use communication services for more than 90 calendar days in a row on tariffs for calls and for more than 180 calendar days in a row on tariffs for the Internet, the subscription fee for maintaining the number begins to be debited daily.
In case of non-use of communication services on any of the subscriber numbers combined on one personal account for more than 90 (ninety) calendar days in a row, the contract for the provision of communication services regarding this subscriber number is considered terminated at the initiative of the subscriber.
The amount of the subscription fee for maintaining the number, the conditions for its cancellation and the period at the end of which the contract for the provision of communication services will be terminated and the number can be transferred to another subscriber is indicated in the description of your tariff. You can find it in the Tariffs section or Tariff Archive.
If you do not use communication services for more than 90 days with a zero or negative balance of your Personal Account, the agreement is considered terminated on your initiative. If the number has not been transferred to another person, it can be restored by filling out an application in the MegaFon salon.
If you plan not to use mobile communication for a long time (more than 90 days), block your number.
Was the information helpful? Well noFeedback has been sent. Thanks!
-
- Use the service Telephone codes of mobile operators. Enter the mobile number you are interested in in the search bar and click the "Check" button. The operator's name and region will be displayed below the search bar.
- Type the command * 629 # ... Then enter in any format the mobile number you want to check. Operator and region information will be displayed on the screen.
Was the information helpful? Well noFeedback has been sent. Thanks!
- How to renew the contract or change the number?
You can choose a number when concluding an agreement for the provision of communication services or replace your current phone number.
Choose a beautiful, easy-to-remember number in the online store or in the MegaFon salon.
The cost of the room depends on the class of the room: simple, bronze, silver, gold, platinum, and the type of numbering: federal or city. More information about the cost of the room in the description of the service Number selection.
The service operates in two modes:
- one-way: the caller will hear the message “The subscriber's device is turned off or is out of the network coverage area”;
- two-way mode: the caller will receive an SMS with your new number.
In any mode, you will receive an SMS with the number of the person who called your previous number.
The service does not work if the balance on the old number is negative or zero, as well as if the old SIM card is blocked.
Was the information helpful? Well noFeedback has been sent. Thanks!
To find out the name and conditions of the current tariff, go to your Personal Account and select the "Tariff" section or dial a free command * 105 * 3 #
You can change the tariff
You can switch to any tariff except archive. The transition cost is indicated on the page of the selected tariff.
When the tariff is changed, the bundles of minutes, SMS and Internet connected within the current tariff will "burn out" and will not operate on the new tariff. The written off subscription fee is not recalculated.
Feedback has been sent. Thanks!
Services, options
- Go to your Personal Account and select Services and options. In the "My" tab you will see a list of services connected to your number, in "All available" - services available for connection.
- Dial a free team * 105 # and a menu appears on the screen of your device. To move through the menu, enter the number of the desired item and press the "Call" button. Next, a menu will appear where you can also select items and manage services.
- Go to the section Balances by service packages in your Personal Account.
- Open the section Balances by service packages in the MegaFon application. ...
- Customize the widget.
To check the list of services:
Was the information helpful? Well noFeedback has been sent. Thanks!
A widget is an element of the MegaFon application. My Account. It is not necessary to enter the application - the remaining minutes, SMS, megabytes, and the balance of the Personal account will be displayed on the screen of your smartphone.
For the widget to work, install the MegaFon application on your smartphone / tablet Personal Account. For Android OS, the application must be installed in the smartphone memory, not in the SD memory. Go to the settings of your smartphone and activate the widget.
The appearance of the widget and the amount of residues that will be simultaneously displayed on the smartphone screen differ depending on the OS.
Was the information helpful? Well noFeedback has been sent. Thanks!
Mobile Internet
- What to do if the mobile Internet does not work or the speed has dropped?
- Check your balance and top up if necessary. To check the balance, type the command * 100 # or go to your Personal Account. The Internet works only with a positive balance. If you have recently replenished your account, please wait a few minutes for the internet to work again.
- Check the balance of the Internet package. Open the MegaFon application or go to your Personal Account Balances by service packages. If the included Internet volume is over, connect one of the options to extend the Internet.
- Check if you have activated the Mobile Internet service. To do this, go to your Personal Account and in the "Services" section select Services and options or type a free command on your smartphone / tablet * 105 # and select the desired item from the menu on the device screen.
- Make sure that you have enabled the "Data transfer" mode. You can check this in the settings of your smartphone or tablet in the section "Data transfer", "Data connection" or "Mobile network" (the name may differ in different devices).
- Reboot your device (turn off and on).
- Disable Wi-Fi on your smartphone / tablet (when using a router from MegaFon, Wi-Fi must remain on).
- Move the SIM card to another device. If the mobile Internet also does not work in another device, contact the nearest MegaFon salon with an identity document to replace the SIM card. When replacing the SIM card, the phone number will not change, the service is provided free of charge.
To find out the address of the nearest salon, open the MegaFon application. - When using the Internet via a modem / router: Reinstall the MegaFon Internet application, try connecting the modem / router to a different USB port on your computer, update the software of your modem / router. You can download the latest software versions for free in the MegaFon online store. Find your modem or router in the directory and go to the "Files" tab.
Was the information helpful? Well noFeedback has been sent. Thanks!
- What is 4G +, how to start using it and how is the transition from 2G / 3G to 4G + going?
Was the information helpful? Well noFeedback has been sent. Thanks!
- Dial a free team * 512 # , and you will receive an SMS with information about the latest debits from the account.
- How do I fund my account?
Choose any convenient method:
- Top up your account with a bank card or e-wallet in the Payment section.
- On the main page of your Personal Account, you can top up your account, as well as the account of another Megafon subscriber with a bank card.
- Set up Auto Payment yourself in the Personal Account on the website or contact a specialist in the MegaFon salon for help. With this service, the balance will be replenished automatically from your bank card.
- If you cannot pay right now, use the Promised payment service.
- Another MegaFon subscriber can transfer money to you from his account using the Mobile Transfer service. To send a request to another subscriber, use the free Pay for me service.
- If you are a client of Sberbank and your bank card is tied to a phone number, indicate the required amount in an SMS and send it to the number or use the Sberbank Online application.
Was the information helpful? Well noFeedback has been sent. Thanks!
- How to stay connected with a negative or zero balance?
To make a call if the balance is insufficient, use the Call service at the expense of a friend, and your interlocutor will pay for the conversation.
Type " 000 "And the subscriber's number, starting with" 8 " or " 7 ", eg: 000792XXXXXXXX.The service is valid only for calls to MegaFon numbers.
To credit the conditional amount to your account at any convenient time and continue using mobile services, activate the Promised payment by typing the command * 106 # ... The service is paid.
Was the information helpful? Well noFeedback has been sent. Thanks!
Mobile subscriptions
- How do I unsubscribe?
Was the information helpful? Well noFeedback has been sent. Thanks!
- Can I listen to the recording of my telephone conversation?
MegaFon does not record calls from subscribers.
Was the information helpful? Well noFeedback has been sent. Thanks!
- How to set up call forwarding?
You can set or cancel call forwarding in the phone menu or in your Personal Account. For the conditions and cost of setting up call forwarding, see the service page.
If the set forwarding does not work, check if your number is barred and if the number is correct.
Was the information helpful? Well noFeedback has been sent. Thanks!
- What is VoLTE technology and what do you need to use it?
1 - Fire Service;
2 - police;
3 - emergency;
4 - emergency service of the gas network.
Emergency phone numbers:
Emergency - ;
Calls to emergency numbers are free. You can call if there is no money on the account, and even from a phone without a SIM card to the number.
Was the information helpful? Well noFeedback has been sent. Thanks!
- What if my phone is lost or stolen?
Block the number.
Free blocking period - 7 days. Then the subscription fee is charged. All communication services on the number before activating the blocking are paid by you. If your phone is stolen or lost, please let us know as soon as possible. This is necessary so that the thief or the person who found your phone could not use the money in your account.
Get a new SIM card with your old number.
Try to find your phone.
Contact the police and file a theft report. Your phone may be found.
If you've lost your iPhone or iPad, use Find iPhone.
If you have lost your Android phone, use the Find My Device function.
Was the information helpful? Well noFeedback has been sent. Thanks!
- How to protect yourself from scammers?
Was the information helpful? Well noFeedback has been sent. Thanks!
- How are emergency communication services provided?
Mobile subscriptions are information and entertainment services that combine music, videos, pictures, texts and mobile applications of various topics. Check out the complete catalog.
The subscription fee is charged in accordance with the Subscription Terms.
To find out which subscriptions are connected, go to your Personal Account, select the "Services and Options" section, the "My" subsection, which will display a list of subscriptions connected to your number
Was the information helpful? Well noFeedback has been sent. Thanks!
To find out who called you while the phone was turned off, out of network coverage or while you could not answer, activate the Who Called + service. You will receive an SMS about the missed call on behalf of the person who tried to call you. The SMS will indicate the number and time of calls.
Was the information helpful? Well noFeedback has been sent. Thanks!
- How do I unsubscribe?
Roaming
- How to use communication services when traveling around Russia and the world?
When traveling in our country, no additional steps are required to use communication services. The only condition is that you must have a positive balance.
When you leave for other countries, as well as the Republic of Crimea and the city of Sevastopol, where there is no MegaFon network, you need to make sure that the Roaming service is activated. It is needed so that you can use communication services in the networks of other operators.
- 8 800 550-05-00 +7 926 111-05-00 from anywhere in the world;
- Personal account or MegaFon application;
- go to the MegaFon salon with your passport.
Was the information helpful? Well noFeedback has been sent. Thanks!
- call the Support Service at 8 800 550 0500 in Russia or at +7 926 111-05-00 from anywhere in the world;
- write to the chat with support in your Personal Account or MegaFon application;
- go to the MegaFon salon with your passport.
- How to activate and deactivate services in roaming and spend less?
The easiest and most convenient way is the MegaFon mobile application or Personal Account. You can check the balance, activate or deactivate services and options, order details of expenses and ask the support question in the chat.
In roaming, you do not need to change the mobile Internet settings.
Note!
Some phones may restrict data roaming. Go to the settings and check if the mobile Internet is enabled in roaming.
The cost of communication services while traveling in Russia may differ from the cost in the Home region. You can find out detailed conditions in your Personal Account, in the description of your tariff or using a free command * 139 #
Was the information helpful? Well noFeedback has been sent. Thanks!
There is no MegaFon network in the Republic of Crimea and the city of Sevastopol, so make sure before the trip that you have the Roaming service activated. It is needed so that you can use communication services in the networks of other operators.
How to find out if roaming is enabled on your number:
You can find out the cost of services on the page or in the description of your tariff.
Was the information helpful? Well noFeedback has been sent. Thanks!
- How to use communication services when traveling around Russia and the world?
Use any convenient method:
Was the information helpful? Well noFeedback has been sent. Thanks!
- What to do if the mobile Internet does not work or the speed has dropped?
