When your customers have problems with your product, they turn to your support service. Is the problem of the user's error, a system error or a technical problem, it doesn't matter for them, they just want it to be solved to continue their affairs.
If they can't enter your product? They seek technical support. Function or module do not work, as usual? They seek technical support.
Consequently, any questions relating to the product (how to install it, how to configure, etc.), you must give answers with the help of technical specialists so that your customers can get the most out of your product.
If you do not have a technical support team that could answer these questions, customers will eventually stop using your product. And this leads to a higher level of outflow.
Simply put, if you are working on products based on products, technical support is crucial for your overall success.
Nevertheless, there is a problem with technical support. It is expensive! In fact, it is 100 times more expensive than self-service channels.
Each time you fail to solve the issue of technical support, you potentially throw out money. What's worse, you risk losing customers.
It becomes even more important if you keep a business based on a subscription, when one client can subscribe to dozens or even hundreds of user licenses. The inability to provide here a good experience can be very expensive.
That is why it is so important to provide high-quality technical support. To help you and your team, we have created a complete technical support guide.
In this guide we will tell what technical support sites in MoscowWhy you should take care of her and how it works, as well as give advice and tips that will help your business to improve the quality of the technical support you.
What is technical support?
Technical Support is a form of communication with customers that the product-oriented companies use to help their users use their products as efficiently as possible.
This is usually done using knowledge bases, live chat, email or telephone - and is aimed at solving technical problems, such as problems with installation, login error and other technical difficulties that may adversely affect user interaction.
But does technical support, is not just another word to designate customer support?
Technical support is the most important element of the general user experience for the product.
Since customers are becoming increasingly technically savings, it is important that you correctly receive technical support. Your customers will no longer mess with you to ask simple questions (they are too smart!). Instead, your customers are most likely to represent complex tasks to your team, so it is important that they are willing to process them.
