How to leave a phone number when changing an operator. Change of operator while keeping the number. What to do if a refusal to switch to MTS with your number is received

In European countries, it has long been practiced to change the operator with the preservation of the number. In the near future, this will be implemented on the territory of Russia. Thus, each subscriber will have the opportunity to use the tariffs and quality of communication that suit him, and it is not necessary to change the number.

Operator change instructions

mobile communication without changing the number

This procedure does not take much time and effort, as it is very simple.

1. You need to contact the representative of the cellular company. A subscriber who decides to change a mobile operator without changing the number needs to write a statement in which he will request to change the operator.

2. In order for the service to be carried out, all debts need to be paid... If there is a debt, no operator has the right to change the number, that is, the service will be impossible.

3. After checking the debt, the operator to which the client wants to connect, concludes an agreement with the subscriber, and provides a temporary SIM card for the duration of the transition.

4. Then the new operator makes a request for number portability from the companythe services of which the subscriber previously used.

5. Former operator checks debts, and if they are not there, provides its information about the subscriber number.

6. As soon as you have changed your mobile operator, SIM-card with changed operator, returned to the client.

As you can see, changing the mobile operator is quite simple, the main thing is not to have any debts. Moreover, some operators, such as MTS and Megafon, offer to make the transition as convenient, easy and fast as possible.

It seems easy on the part of the subscriber, in fact, it is a rather complicated process for the mobile companies themselves.

In order for them to carry out this service, you need:

Compile a database of numbers that are transferred from one company to another while maintaining the previous phone number;

Provide information about the subscriber number of the company to which it is transferred;

For each change in the created database, the cellular company will have to be charged;

In order for subscribers to stay with the operator, they must constantly improve their services and offer more favorable tariffs that will retain subscribers and prevent them from moving to a competitor.

According to the adopted Law "On Communications", if the company obstructs people who decide to change their mobile operator without changing their number, they will be deprived of their license, and the subscriber will be entitled to free cellular communications. It should be noted that the companies are not enthusiastic about the innovations, but so far none of them have officially stated their displeasure. In turn, people expect a significant improvement in the quality of mobile services in the near future.

Is it possible to save a city number

when changing the operator?

As soon as they started talking about the new Law "On Communications", which provides for a change of operator while maintaining the previous number, everyone began to be interested in the question: "Is it possible to transfer a city number tied to a cellular operator?" If the change of the mobile number will be considered in detail and carefully, then urban will not be considered at all... This is due to the fact that only federal numbers that start with +79 are subject to transfer and change.

How long does it take to change the operator

cellular, if you want to keep the number?

After the subscriber receives the answer to the question: "How to change the operator, keeping the number?", He will be interested in another moment. Namely, the time required for the transfer.

Many cellular companies are already working on this issue and offer the most convenient and shortest terms of service operator change. As for this, the Law "On Communications" states that:

- the transition from one mobile operator to another for an individual can take from 3 to 9 days;

- it will take legal entities from 21 to 29 days to change the mobile company.

It should be noted that the transfer is carried out only if there is no debt with the previous operator. If it was formed after an agreement was concluded with a new operator, then the client is obliged to repay it within 10 days. If this is not done, then the cellular company has the full right to suspend the change service while maintaining the number.

Who and how much to pay for keeping the number when changing the operator?

SIM card, number, tariff
- How to unblock a number?
  - If you run out of money on your account and the number is blocked, top up your balance. The number is activated after the debt is repaid.
  - If you have not used the number for more than 90 days, it may be blocked. To restore the number, apply to the MegaFon salon with your passport. If the number has not been transferred to another subscriber during this time, you will receive a new SIM card with the same number.
    Find out if it is possible to restore the number by sending a free SMS from a valid MegaFon SIM to. In the message, indicate the number you want to restore, the full name of the owner.
  - If the number is blocked after losing the SIM card, you can get a new SIM card with the same number for free by applying to the MegaFon salon with your passport.
  - If you have set the blocking, the number will be unblocked automatically on the day you selected the blocking end.
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- How do I get a new SIM card while keeping my phone number?
  Apply with your passport to any MegaFon salon in the Home region, on the territory of which the contract is concluded. You can get a new SIM card for free and continue using your number. The tariff and all conditions of service remain the same, you do not need to conclude a new contract for the provision of communication services.
  
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- How do I keep my number?
  The number remains yours as long as the balance is positive. If you do not use the number and do not activate the blocking service, then at least once every 90 days you need to use communication services: outgoing calls, incoming calls, sending SMS, sending and receiving MMS, access to the Internet. If you do not use communication services for more than 90 calendar days in a row on tariffs for calls and for more than 180 calendar days in a row on tariffs for the Internet, the subscription fee for keeping the number begins to be debited daily.
  
  In case of non-use of communication services on any of the subscriber numbers combined on one personal account for more than 90 (ninety) calendar days in a row, the contract for the provision of communication services regarding this subscriber number is considered terminated at the initiative of the subscriber.
  
  The amount of the subscription fee for maintaining the number, the conditions for its cancellation and the period at the end of which the contract for the provision of communication services will be terminated and the number can be transferred to another subscriber is indicated in the description of your tariff. You can find it in the Tariffs section or Tariff Archive.
  
  If you do not use communication services for more than 90 days with a zero or negative balance of your Personal Account, the agreement is considered terminated on your initiative. If the number was not transferred to another person, it can be restored by filling out an application in the MegaFon salon.
  
  If you plan not to use mobile communication for a long time (more than 90 days), block your number.
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- - Use the service Telephone codes of mobile operators. Enter the mobile number you are interested in in the search bar and click the "Check" button. The operator's name and region will be displayed below the search bar.
  - Type the command * 629 # ... Then enter in any format the mobile number you want to check. Operator and region information will be displayed on the screen.
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- How to renew the contract or change the number?
  You can choose a number when concluding an agreement for the provision of communication services or replace your current phone number.
  
  Choose a beautiful, easy-to-remember number in the online store or in the MegaFon salon.
  
  The cost of a room depends on the class of the room: simple, bronze, silver, gold, platinum, and the type of numbering: federal or city. More information about the cost of the room in the description of the service Number selection.
  
  The service operates in two modes:
  - one-way: the caller will hear the message “The subscriber's device is turned off or is out of the network coverage area”;
  - two-way mode: the caller will receive an SMS with your new number.
  In any mode, you will receive an SMS with the number of the person who called your previous number.
  
  The service does not work if the balance on the old number is negative or zero, as well as if the old SIM card is blocked.
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- What do I need to identify the caller's numbers?
  To do this, you have the "Caller ID" service, it allows you to determine the numbers of those who are calling you. The service does not require connection and no subscription fee is charged for it.
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- Why haven't I got my number?
  The number may not be determined if the caller has the AntiAON service activated. Also, the numbers of customers of other operators or customers of MegaFon of other branches may not be identified.
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Services, options
Mobile Internet
- What to do if the mobile Internet does not work or the speed has dropped?
  1. Check your balance and top up if necessary. To check the balance, type the command * 100 # or go to your Personal Account. The Internet works only with a positive balance. If you have recently replenished your account, wait a few minutes for the internet to work again.
  2. Check the balance of the Internet package. Open the MegaFon application or go to your Personal Account and in the "Services" section, select Balances by Service Packages. If the included Internet volume is over, connect one of the options to extend the Internet.
  3. Check if you have connected the "Mobile Internet" service by typing the command * 105 * 4 * 4 #
  4. Make sure that you have enabled the "Data transfer" mode. You can check this in the settings of your smartphone or tablet in the section "Data transfer", "Data connection" or "Mobile network" (the name may differ in different devices).
  5. Restart your device (turn off and on).
  6. Disable Wi-Fi on your smartphone / tablet (when using a router from MegaFon, Wi-Fi must remain on).
  7. Move the SIM card to another device. If the mobile Internet also does not work in another device, contact the nearest MegaFon salon with an identity document to replace the SIM card. If the SIM card is replaced, the phone number will not change, the service is provided free of charge.
    To find out the address of the nearest salon, open the MegaFon application.
  8. When using the Internet via a modem / router: Reinstall the MegaFon Internet application, try connecting the modem / router to a different USB port on your computer, update the software of your modem / router. You can download the latest software versions for free in the MegaFon online store. Find your modem or router in the directory and go to the "Files" tab.
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- What is 4G +, how to start using it and how is the transition from 2G / 3G to 4G + going?
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- How do I fund my account?
  Choose any convenient method:
  1. Top up your account with a bank card or e-wallet in the Payment section.
  2. On the main page of your Personal Account, you can top up your account, as well as the account of another Megafon subscriber with a bank card.
  3. Set up Auto Payment yourself in your Personal Account on the website or contact a specialist in the MegaFon salon for help. With this service, the balance will be replenished automatically from your bank card.
  4. If you cannot pay right now, use the Promised payment service.
  5. Another MegaFon subscriber can transfer money to you from his account using the Mobile Transfer service. To send a request to another subscriber, use the free Pay for me service.
  6. If you are a client of Sberbank and your bank card is tied to a phone number, indicate the required amount in an SMS and send it to the number or use the Sberbank Online application.
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- How to stay connected with a negative or zero balance?
  - For how long can I get details?
    You can order a one-time detailing for one or several days, periodic - for a calendar month, or receive a brief summary of all charges and payments on a monthly basis.
    
    Your details are kept for 36 calendar months (even after termination of the contract).
    
    If you have activated the "Periodic invoice detailing" service, the detailed report will be sent to your e-mail once a month (approximately on the 10th day of each month). You can get the report the next month after activating the service.
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  - Why may not all information be indicated in the detail?
    The subscription fee is charged in accordance with the Subscription Terms.
    
    To find out which subscriptions are connected, go to your Personal Account, select the "Services and Options" section, the "My" subsection, which will display a list of subscriptions connected to your number
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  - How do I unsubscribe?
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  - Can I listen to the recording of my telephone conversation?
    MegaFon does not record calls from subscribers.
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  - How to set up call forwarding?
    You can set or cancel call forwarding in the phone menu or in your Personal Account. For conditions and cost of setting up call forwarding, see the service page
    
    If the set forwarding does not work, check if your number is barred and if the number is correct.
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  - What is VoLTE technology and what do you need to use it?
    The service is available to MegaFon subscribers at all tariffs, it is provided both in the Home region and in roaming.
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  - - You have automatically activated the service They called me S. You will receive a notification in the form of a missed call from the person who tried to call you, indicating the time and number of calls. The service is free.
    - Subscribe to the Who Called + service. You will receive an SMS about a missed call or voice messages on your answering machine. When “Who Called +” is connected, the “S Called” service will be automatically disabled.
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- Emergency help
  - How do I call the emergency service?
    Single emergency number:
    
    1 - Fire Service;
    
    2 - police;
    
    3 - emergency;
    
    4 - emergency service of the gas network.
    
    Emergency phone numbers:
    
    Emergency - ;
    
    Calls to emergency numbers are free. You can call if there is no money on the account, and even from a phone without a SIM card to the number.
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  - What to do if your phone is lost or stolen?
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  - How to protect yourself from scammers?
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  - How are emergency communication services provided?
- Roaming
  - How to use communication services when traveling around Russia and the world?
    When traveling in our country, no additional steps are required to use communication services. The only condition is that you must have a positive balance.
    
    When you leave for other countries, as well as the Republic of Crimea and the city of Sevastopol, where there is no MegaFon network, you need to make sure that you have the Roaming service activated. It is needed so that you can use communication services in the networks of other operators.
    - 8 800 550-05-00 +7 926 111-05-00 from anywhere in the world;
    - Personal account or MegaFon application;
    - go to the MegaFon salon with your passport.
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  - How to activate and deactivate services in roaming and spend less?
    The easiest and most convenient way is the MegaFon mobile application or Personal Account. You can check the balance, activate or deactivate services and options, order details of expenses and ask the support question in the chat.
    
    In roaming, you do not need to change the mobile Internet settings.
    
    Note!
    
    Some phones may restrict data roaming. Go to the settings and check if the mobile Internet is turned on in roaming.
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  - Why is my mobile Internet not working in roaming?
    - There is not enough money in the account. Check your balance and top up if necessary.
    - The phone cannot find the network.
      Try restarting your phone and selecting the network manually. Go to the settings, find the item "Select network / Operator", select "Manual" or cancel "Automatic". Select a network from the list provided. When the phone connects to the network, Internet access will appear.
    - Data roaming is disabled in the phone settings.
      Go to the settings and check if the mobile Internet is enabled in roaming.
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When for some reason your mobile operator does not suit you, and you don’t want to lose a lot of contacts, you can use such a service as switching to another operator while keeping the number. Are there any peculiarities of this procedure or is everything done very quickly and without much effort on the part of the subscriber? Let's try to understand.

How is it going?

Let's start by clarifying a few points about how to switch to another operator while keeping the number. First, we will introduce such concepts as the donor operator (this is the one the subscriber does not like) and the recipient operator (the new subscriber operator). In order to change the operator, you first need to write a statement in the company where you want to go, which will create the basis for concluding a new contract for servicing your SIM card. Further, the recipient operator, through the database of ported numbers, informs its predecessor about the received application to change the mobile network, and if there are no circumstances that could prevent the transition to another operator while maintaining the number, the donor stops serving the SIM card, and the new card number , which the subscriber received from the recipient, changes to the declared one.

The procedure itself, as they promise, will take no more than thirty days (taking into account all approvals), while the maximum time for which a subscriber can be left without communication after the previous operator has abandoned him and a new one "took" is three hours. If, for some reason, it is decided to refuse the service "Switching to another operator while maintaining the number", then before the recipient operator approves the application, you can write an application to refuse the transfer. The number of operator change operations is not limited, as is the frequency of these operations.

Reasons for delays

Yes, there are certain circumstances in connection with which the transition may be delayed. Firstly, the donor operator cannot have a debt on the personal account - until the subscriber repays it, the old operator will not let him go. Moreover, if you have several numbers from one operator, and you want to give up one, then you will have to pay off all the remaining debts. A positive balance in the donor's account will not be transferred to the recipient. There will be no problems with payment through terminals - the database of ported numbers, which was already mentioned above, will record the number belonging to another operator.

Transfer features

This service is available for both individuals and legal entities - operators do not make any difference between subscribers. Moreover, it doesn't matter which number you want to transfer - elite bronze / gold / silver (with a certain number of repeating numbers) or quite a standard one - you will have to pay only one hundred rubles for this. The law on porting numbers applies to absolutely all operators, regardless of whether they are regional or all-Russian, but you can change the number only within the boundaries of one region or region.

When the subscriber has made an application for number porting, he will be in the office of the donor operator for some time and only after all checks will he go to the recipient. At each stage of the process, that is, consideration of an application, its approval, refusal of one operator and acceptance of another, the subscriber will receive notifications. There are no peculiarities in servicing the "newbie" - he will obey the rules of the recipient operator, however, initially there will be some restrictions - the new subscriber will only be able to use calls, SMS messages and Internet access, but soon all available functionality will open to him. If for some reason the subscriber decided to terminate the agreement with the recipient, then his number will be returned to the previous operator.

It should be noted that if a subscriber uses a phone purchased in the network of a certain operator, that is, programmed to work with a specific card, there is a possibility that he will refuse to work when porting a number and, in principle, will not accept a new SIM card.

"Megaphone"

Switching to another operator while keeping the Megafon number allows you without any problems. If you want to join this mobile network, the first thing you need to do is leave a request for this operation - there is no difference, online or at the operator's office.

When making an online application, after it has been reviewed, Megafon employees will contact you and deliver the documents and a new SIM card necessary for concluding a new contract. At the same stage, a tariff plan within this network is selected and a payment of one hundred rubles for the operation is removed. When filling out an application at the office, the service fee is charged immediately, as a new card is issued with an already selected tariff plan. Then, within a period from a week to six months, the number itself will be transferred to the Megafon network, which you will be additionally notified of with a message.

MTS

Does not prohibit switching to another operator while maintaining the MTS number. Here, however, has its own characteristics. The application is filled out only at the operator's office, you must have a passport with you if the number is registered to you, or a power of attorney from the owner of the number - you must confirm that you have the right to carry out such actions.

Then you pay for this very transition and choose a new tariff already in the MTS network, at the same stage you get a temporary number, which then, after all the approvals, will be replaced with a portable one. Then, for several days, mobile operators receive to settle all the formalities on technical issues among themselves, and the day before the proposed transfer, MTS sends you a message indicating the exact time of the end of servicing your card with the old operator - at this time you need to insert the recipient's SIM card into the device.

"Beeline"

Switching to another operator with the preservation of the Beeline number is as easy as Megafon. Moreover, the very process of carrying out this operation is similar for them - the same application is either online or in the office, the same terms and general procedure for the provision of services. A Beeline courier can also bring a new card and a contract for its service at a convenient address for you.

But a separate advantage of this operation for new subscribers of the Beeline network, who nevertheless decided to carry out all the necessary manipulations in the company's office, is the ability to sign up for a specific time online, and not sit in the room, waiting for their turn.

"Tele 2"

Switching to another operator while keeping the "Tele2" number is also welcomed. Anyway, any company will be glad to new subscribers.

The rules are the same as for other mobile operators, the only caveat is that the number transfer can be carried out only in the official salons of the company - no online or operations with dealers.

Rostelecom

And the last mobile company that will be pleased with the transition to another operator with the preservation of the number is Rostelecom.

You will need to visit the sales and service center of this company, where a contract for number porting is concluded and a card is issued with Then the operator gives you the opportunity to pay off your debts and only then starts the transfer operation itself. Only upon the transition from your personal account, these same one hundred rubles will be debited, then you will be able to choose a new tariff plan.

At the moment, the question is how to change the mobile operator while maintaining the number, all mobile operators in Russia accept and release the subscriber. To change the operator and keep the number, you need to contact the office of the operator to which you want to go. There are no initially rigid deadlines during which cellular companies are required to transfer your number. But already since April 2014, a law has been in effect, obliging them to do this within 8 days for individuals and a month for legal entities. However, in practice, there are still cases of delay.

To go to MTS follow the steps indicated on the MTS website (http://www.mts.ru/mob_connect/services/administration/mnp/, do not forget to change the region!) or read one of the instructions on our website:

To go to Megafon fill out an application on the Megafon website (megafon.ru/mnp/) or read one of the instructions on our website:

To switch to Tele2, read the operator's instructions (http://mnp.tele2.ru/) or follow one of our recommendations:

To switch to Beeline, read the conditions for switching to this operator and leave a request on the website http://moskva.beeline.ru/customers/products/mobile/services/details/mnp/ (don't forget to change the region!). Or read one of our instructions:

Make sure that your passport details in the contract with the old operator are up to date
At the moment, there are communication problems for the first time after the number porting, so be careful when porting numbers related to work or business. Market participants hope that by spring the process will go smoothly.

Instructions and nuances for switching to another telecom operator while maintaining the number.

A wide range of mobile tariffs and differing coverage maps are pushing users to switch mobile operators. Previously, they refused this venture because they did not want to lose the old number. Now it is possible to change the cellular service provider while keeping the old number. Here's how to do it.

What you need to know before changing your mobile operator?

Before changing the operator, read a few important nuances:

It is necessary to pay off all debts at the current tariff.
Only the subscriber to whom the real SIM card was issued (or his authorized representative) can change the operator while keeping the old number.
The change is often only possible within the region: you cannot switch from a Moscow SIM-card to a St. Petersburg one, keeping the previous number.
Changing operators with the same number cannot be changed more often than once every two months.
The number preservation service usually costs 100 rubles.

How to change your mobile operator?

The transition procedure is the same for everyone:

Take your passport and visit the office of the operator whose services you want to start using.
Fill out the appropriate documentation and, if necessary, pay to keep the old number.
Choose a tariff and get a new SIM card.
SIM card activation usually lasts a week - the subscriber's application and passport data are checked. A temporary SIM card is issued to the user for this period.
One day before the end of activation, an SMS notification will be sent. After receiving it, you can use a new SIM card.

It is not necessary to notify the old operator about the cancellation of his services. Otherwise, the user will most likely be persuaded to stay and offer better rates, as we talked about in detail.

Remote operator change

So far, only MegaFon has such a service in Russia - you can switch to this operator remotely, it is not necessary to contact the office. In this case, an employee of the company will deliver everything you need to your home at the time agreed with the user. The service will require the following:

Go to the official website of MegaFon and find the "Go with your number" section.
Fill out an application.
After a while, representatives of MegaFon will contact the subscriber and agree on the date on which the company's employee will deliver the SIM card and documentation (delivery is free).
The employee will check the user's documents, conclude an agreement, help determine the tariff plan and accept a one-time payment of 100 rubles for maintaining the number, as well as payment for the selected services.
Then the representative will indicate the activation time and issue a new SIM card.

Possible problems

There are some situations in which tariff changes can be more problematic than expected:

Inconsistency with documents. If the passport has changed, and the old SIM card was issued according to the old document, you will have to contact the current mobile operator.
Sometimes, for the first time, payment for a new tariff is available only in cellular salons.
Make sure that the balance on the temporary SIM-card issued for the period of service activation does not go negative, otherwise the application will have to be resubmitted.

Conclusion

Today, it is easy and affordable to switch to a new operator while keeping the old number. However, before moving on, you need to consider some nuances. If there are no problems with documents, then there is no need to notify the current operator about the cancellation of his services.