Quite a few people ask how to change the secret question in Origin, while the answer is practically in front of the nose. This is not difficult to do. In this article, we will consider two options: when the secret word was lost and when you know the answer to the secret question, but do not know how to change the question. We will also analyze common questions and answer them.
How does this system work?
It's pretty simple. The described system protects any user data when someone tries to change something, be it a password or mail, blocking access to this function in the event wrong input... And if you have forgotten the answer, then you can change the secret word in Origin only with the help of technical support.
Let's dwell on this in more detail.
Origin: change the secret question if the answer is known
This operation will not be difficult if you have strong evidence that you are the rightful owner of this account... Although you still have to get nervous, because this can only be done by phone, by calling the Origin support.
To do this, we perform the following actions:
- Click on the "Support" button.
- Go to the item "Contact us".
- A list of products opens, in which we need to select Origin, which will be marked with an asterisk.
- Next, select the platform on which you are currently submitting an application.
- We choose the topic of our appeal. In our case, this is "My Account".
- Next, you need to choose the nature of the problem. We select "Manage security settings".
- Next, you need to specify what exactly you need to ask the support service, oddly enough, select "Change secret question".
- It remains just to indicate that you tried to carry out the change security question at the address indicated in the text.
- The last step is to indicate your version of Origin, which can be done by selecting "Help" in the top menu, and then - the item "About".
After that, you need to click on the "Select the type of connection" button and see this message:
Most often, to unblock a game account, you need to provide the key that you previously activated on your account. In rare cases, more data may be needed, but more often a game key is sufficient.
If you have not forgotten the answer to your secret question, then you can change the secret question in Origin in the security settings (more on that below). It is much easier to do this than in the first method, however, you also have to go through a lot of points.
- To do this, go to the official website, go to "My profile".
- Click on the big orange button at the top to go to the EA.COM website and change our security question there.
- In the window that appears with the site, select the section with the inscription: "Security".
- In this section, we can find the field: "Security account", And next to it we will see the" Edit "button. Click on it.
- Here you will be asked to enter the answer to the security question. After entering, click: "Continue".
- In the security settings window that opens, go to the "Security Question" section and write all the necessary data in the appropriate fields.
Done! The data has been completely changed, now you can continue to use your account without any problems.
Can I change my security question in other ways?
At the moment, there are no other legal ways how to change the secret question in Origin or the answer to it. All the methods presented by various video hosting sites are fraudulent and all the workers have been fixed and no longer work. By downloading the program from third-party resources, you risk completely losing your gaming account, and in the worst case, damage your computer and data on it.
Can I not call support if I forgot the answer to the security question?
Today, a call to support is the only way to change the secret question in Origin, others simply do not exist or they are cheating.
Is Origin's support call free?
The support center is located in Moscow. If you live in another city, then this can be a problem for you. That is why you can order a call back, which is carried out at the expense of the company, and you will not lose a single ruble during negotiations.
I got a call from another country. What to do?
In this situation, don't panic. Most likely, you saw two fours at the beginning of the number and thought that the call was coming from another country. The call still goes through Moscow, but the Call Center is located in Ireland, so you can see these numbers.
What questions can you ask?
It should be borne in mind that the support service does not advise users on basic setting game accounts... You won't be able to find out about future promotions or get yourself a discount. So what kind of questions can you ask?
- A complaint of insult or abuse.
- Game or application won't start.
- Poor performance.
- Returning lost data from your account or recovering it.
- Problems with financial transfers.
- Reset achievements in an online game.
- Report bugs and bugs.
- You have lost your access code or coupon.
- Change the secret word in Origin.
Can I contact support by mail?
Yes, you can, but you won't be able to change your secret question on Origin via email.
EA Russia Support Email: [email protected]
Before contacting support by email
If you still have questions that can be asked by e-mail, then be prepared for the fact that you will have to wait a long time, and sometimes spend a lot of energy, for example, to recover a stolen account or mail. As a last resort, you can write an angry reddit post about the company, after which the chances that your account will be restored will increase, but be prepared to use the knowledge of English language, because after that they will contact you exactly on it.
Finally
You can often face problems when you cannot do without technical support and you have to contact there. Choosing which way is up to you. This article provides basic guidelines for calling technical support... We also discussed in detail how to change the secret question in Origin and the main problems that you may encounter when calling or contacting via email... We recommend that you find the old codes for accessing games, be patient, and you will definitely succeed.
Today there are a lot of gaming portals that impress with the quality and number of games supported. StopGame, Origin, GoodGame are the most famous of them. Origin has gained a lot of trust among gamers. And here we will break down a popular topic: how to change the secret question in Origin.
What is the Origin secret question for?
The secret question is an old technique for identifying a user's identity, which has long lost its relevance for many. Yet Origin is using this technique. It allows you to confirm the fact that it is the owner who is trying to get to the page.
When registering, it is very important to take seriously the preparation of the security question, because it will be rather difficult to restore it or change it in the future. Better to write the data somewhere in a notepad: storage important information unsafe due to the possibility of hacking the system by an attacker.
How to change the security question
It often happens that the user needs to change the secret question or the answer to it. This can be caused by a number of reasons, including the receipt of information by outsiders. In order to accomplish your plan, follow the instructions below.
How to recover a secret question
Unrecorded data, frivolous attitude during registration, theft of a profile - all this can lead to the loss of access to the main functions of the game portal. How is it going? Forgotten your password? No, it's pretty easy to restore it. The secret question can be the cause of colossal problems. It is he who gives users a lot of inconvenience. If the situation with the loss of the secret question and the answer to it is familiar to you, we know how to solve it! Just follow the instructions below and you will definitely succeed!
Warning! It is important that the profile is attached E-mail addressotherwise it will be almost impossible to restore access.
Attention, correspondence with the security service may take long time, be ready.
Uses the once popular security question system. The service requires specifying a question and answer during registration, and in the future this is used to protect user data. Fortunately, like many other data, the security question and answer can be changed as desired.
This system is used to protect personal data from editing. When trying to change something in his profile, the user must answer it correctly, otherwise the system will refuse access.
Interestingly, the user must answer even if he wants to change the answer itself and the question. So if the user has forgotten the secret question, then it will be impossible to restore it on their own. In this case, you can continue to use Origin without any restrictions, but access to change the data entered into the profile will not be available. The only way to get access again is to contact support, but more on that later in the article.
Change security question
To change your security question, you need to go to the security settings of your profile on the site.
The data has been successfully modified and can now be used.
Secret question recovery
If the answer to the secret question cannot be entered for one reason or another, it can be restored. But it’s not easy. The procedure is possible only after contacting technical support. At the time of this writing, there is no unified procedure for restoring a secret question in case of its loss, and the service only offers to call the office by phone. But you should still try to contact support in this way, since it is quite possible that the recovery system will still be introduced.
- To do this, on the official EA website, you need to scroll down the page and press the button "Support".
- Next comes a difficult punching procedure to solve the problem. First you need to click the button at the top of the page "To contact us".
- The EA product listing page will open. Here you need to select Origin. It usually comes first on the list and is marked with an asterisk.
- Next, you will need to specify from which platform Origin is used - from a PC or MAC.
- After that, you will have to choose the topic of the question. An option is needed here "My account".
- The system will ask you to indicate the nature of the problem. You need to choose "Managing security settings".
- A line will appear asking you to specify what exactly the user needs. You need to choose an option "I want to change my security question".
- The last point is to indicate whether attempts were made to do this on their own. You need to choose the first option - "Yes, but there were problems.".
- Also a question about the Origin client version appears earlier. It is not known what this has to do with the security question, but it must be answered.
- After selecting all the items, the button will appear "Choose a communication option".
- This will open new page from possible solutions Problems.
As mentioned earlier, at the time of this writing, there is no uniform way to recover your secret password. Perhaps he will appear later.
The system will only offer to call hotline support services. Service phone in Russia:
7 495 660 53 17
According to the official website, the call is charged a standard fee determined by the operator and the tariff. Support service hours are Monday through Friday from 12:00 to 21:00 Moscow time.
To restore the secret question, you usually need to provide some kind of access code for the previously purchased game. Typically, this allows technicians to determine whether a particular user actually has access to that account. Other data may also be required, but this is less common.
Conclusion
As a result, it is best not to lose your secret question answer. The main thing is to use fairly simple answers, in the writing or selection of which it will not be possible to get confused or enter something wrong. Hopefully, a unified question and answer recovery system will nevertheless appear on the site, and until then you have to solve the problem as indicated above.
