Apple Worldwide Warranty Obligations provide you with the unconditional acceptance of warranty service for any company branded product. In Russia, the global guarantee from the American manufacturer began to work on January 1, 2014.
In this case, a cash receipt or other document confirming the fact of purchase is not required. ACS (Authorized Service Centers) will accept “apple” goods purchased by you in any country in the world. But this does not mean at all that the Cupertinians do not exercise control over the after-sales service of their customers.
Innovations in Apple's warranty policy in Russia have been operating for almost 2 years, but not many people know about their rules, so we decided to conduct a small educational program.
Apple Worldwide Warranty Rules in Russia
- By default, the warranty period is 1 year from the date of purchase of the device, the fact of which is confirmed by the relevant documents (cash receipt).
- The right to provide warranty support and service belongs only to the ACS.
- The ACS is obliged to accept for service and warranty repairs not only the iPhone, but also any branded equipment of the company, even if it was purchased by you outside of Russia.
- But, according to the updated rules, under the category "WARRANTY APPLE TECHNIQUES IN RUSSIA" only those products of the company that are allowed in the Russian Federation to be sold fall.
- In order to find out if your device has a warranty status, you must enter the serial number of the equipment on the company's technical support website at: selfsolve.apple.com
- In special cases, in order to exclude possible discrepancies, ASK employees may require you to provide them with a check confirming the acquisition of equipment.
Which devices are covered by the warranty?
Count on free repair under warranty can users of Apple smartphones, whose models and numbers correspond to the following:
- iPhone 4, No. A1332
- iPhone 4S No A1387
- iPhone 5, No. A1429
- iPhone 5c, No. A1507
- iPhone 5s, No. A1457
- iPhone 6, No. A1586 and No. A1589
- iPhone 6 Plus, No. A1524
Regarding tablets, there are no problems here. Warranty service covers any iPad (no matter where you purchased it), but on the condition that it has not yet celebrated its first year of birth.
But with computers, things are much more complicated. If you purchased this equipment outside the country, you do not have to rely on the warranty status.
Warranty for Apple Watch Owners
For Apple Watch, Apple’s worldwide warranty shows a truly high degree of respect for its customers. The past rule: “Where you bought it, there it is to be serviced”, in the case of “smart watches” - it does not work! Whether you bought them from Australia or Panama, Russia or Brazil - get warranty service wherever you want.
Within a few days, you will receive a completely new watch if the problem relates to factory defects. And in the event of a malfunction due to the fault of the owner, the company will provide you with the only possible type of repair - an authorized replacement, but at a very reasonable price. The fact is that the Apple Watch, in many cases, is simply beyond repair.
AppleCare Protection Plan
This program increases free one-stop technical support and service from one year to three years. But the execution of the plan is possible only during the validity period of the initial one-year warranty period.
The plan applies to devices such as: iMac, Mac mini, MacBook, MacBook Air, 13 and 15-inch MacBook Pro with Retina display. Each item has its own guarantee plan. The service program includes both software and hardware repairs performed by the company's specialists in all existing authorized centers.
In conclusion, I would like to say that no matter how high-tech the device Apple is, it cannot be perfect either. And the need to visit a service center may appear at any of its owners.
Every user of Apple-made devices knows that they are entitled to a free warranty service for one year after purchase. However, taking into account the cost of the products of the apple company, it will not be superfluous to study in more detail your rights regarding the return, exchange and repair of goods. It turns out that the Russian user is entitled to a free second year of Apple's official warranty, but with some nuances.
In contact with
In Russia, Apple may have three different not mutually exclusive warranty on a single device. The first is guaranteed by the consumer rights law of the Russian Federation, the second (Apple limited warranty) is voluntarily assigned to the company and the third (AppleCare Protection Plan) can be additionally acquired by users. Now we dwell on each of the obligations.
The Law of the Russian Federation “On Protection of Consumer Rights”
The third quarter of fiscal year 2016 according to the estimated results of Kantar Worldpanel Comtech marked a triumph in sales. The Russians did not lag behind in this regard, despite the economic situation.
Another smartphone from Apple again pleased fans not only with a chic appearance, but also with an appropriate price. Therefore, many are wondering about buying it without Rostest certification, which comes out significantly cheaper. , Canada or Japan. But any savings can sooner or later turn into the other side. In the event of a breakdown, far from all modifications will be accepted by domestic service centers. And if you or your friends are often abroad, then that's okay. But, if the device was purchased through the website or brought to order, then sending it back for repair is not advisable.
Despite the development of e-commerce and its relevance, do not rush to pay for the planned new product. This applies to cases where a company offering you favorable conditions is not an official Apple partner. Check the authorization of the sales center (the right to sell original equipment) or the service on apple.com.
You should also clarify the marking of the modification, since the guarantee in Russia does not apply to all models provided (which will be discussed below). The fact is that Apple has launched the 7th version of the iPhone in several versions for different regions. There is no technically significant difference in them, so you can safely purchase devices outside of Russia.
Apple Official Warranty
Important! The official guarantee for the iPhone is a voluntary initiative of the manufacturer and has no direct relation to the law on consumer rights. In fact, it is an alternative or addition to the law existing in the Russian Federation. Thus, if the product does not match the declared description or quality, the buyer has the right to use the choice of either Apple's limited annual warranty or the Law on Consumer Protection. And in the first case, you can send a faulty smartphone immediately to the central office, bypassing the seller. This also applies to smartphones purchased from a third party.
Claims for violation of consumer rights are not covered by Apple's annual warranty. Decisions on them are made by the seller on the basis of applicable law.
The warranty period provided by Apple includes a year from the date of manufacture plus ninety days that are allocated to the distribution of products at retail outlets for their sale.
Authorized service centers have full access to Apple data, and therefore they can determine for themselves whether the device provided has an official guarantee and what its final terms are. All other necessary information is indicated in the documents at the time of sale. Based on this, the right to service under warranty in authorized service centers is ensured by the availability of a check and a warranty card. If they are not there, then the repair falls on the shoulders of the seller (under the relevant law) or the buyer.
iPhone 7 warranty in Russia
Based on the information provided by Apple support specialists, on official conditions in the Russian Federation, the following models are serviced:
- iPhone 7 (A1660)
- iPhone 7 Plus (A1661)
- iPhone 7 (A1778)
- iPhone 7 Plus (A1784)
In the process of collecting information, it was found that not all intermediaries have reliable information. This also applies to the central support service. Therefore, if you need to hand over one of the above models for warranty repairs, they will refuse you - do not give up, but contact another service center.
Repair Features
- The warranty conditions for iPhone 7 for the above models, in case of their purchase outside the Russian Federation, almost does not differ from those certified in Russia.
- Exchange for a new smartphone in the event of a breakdown (glass breaks, stops turning on, etc.) is made at an additional cost. At a price, the procedure can cost a third of the cost of the phone and even more. Plus - you will receive a new device with a guarantee.
- Not all spare parts can be in the service center, therefore, repair is possible with the replacement of the entire phone. This situation is common with glasses, which means it makes sense with iPhone to be more careful.
- If you still decide to buy the iPhone 7 outside the territory of the state you are a resident of, then it is better to make a purchase in the Apple Store. Again, consider the list of models.
- To replace or repair accessories from purchased equipment manufactured by Apple, you should also contact a service center. The iPhone 7 warranty does not apply to devices from other manufacturers.
- As long as the iPhone is under warranty, you should not contact unauthorized service centers. It is better to look for the opportunity to contact the service centers of the country that supports the repair of your model. Which, in turn, does not exclude the need for payment for repairs, if the fault breakdown is yours. That is, for Russia, the option of replacing the damaged iPhone 7 with a new one with a surcharge will remain the most profitable.
- In addition, an iPhone purchased abroad can be repaired for its money in an official service center.
- Before contacting the service, do not forget to independently check the warranty periods by the serial number. This can be done on the Apple website.
The information above applies only to the official iPhone 7, Chinese service replicas are not accepted.
Hearing for the first time - iPhone worldwide warranty, I thought that, purchased in any country, the Apple iPhone, upon the occurrence of a warranty case, is subject to warranty repair or replacement with a new phone at absolutely any Apple representative office. But in fact, everything is a little more complicated, the worldwide guarantee for Apple products is valid only in the stores of the company itself, but not as Apple resellers. Therefore, if you bought an iPhone outside the CIS countries, then a simple authorized Apple reseller located in your city usually refuses warranty (although there are exceptions).
Unaware of such warranty features, some users buy their iPhone abroad, hoping that with a warranty case all possible problems will be resolved at the reseller’s official representative office.
If you permanently reside in the CIS and there is no Apple service in your city, then it is better to buy an iPhone on the spot, but in this case you will have to hope for the guarantee of your mobile phone operator engaged in the sale of iPhones. Look for bona fide sellers with good reviews.
IPhone warranty
The standard warranty period for iPhone is 1 year, and Apple’s standard limited warranty for Apple is also one year. If desired, the warranty can be extended to two years, for this Apple provides the opportunity to purchase the extended service support program AppleCare Protection Plan. If you decide to extend your iMac or MacBook Pro warranty, you can extend it for up to 3 years. The cost of this package depends on the device and the region of residence. Therefore, the cost of an additional annual warranty service can vary from 50 to 100 US dollars.
How to check your iPhone warranty
When you bought your new iPhone, then at the first launch, any user goes through the activation procedure, from the moment the device starts the Apple guarantee.
You can check the iPhone warranty on the official Apple website. We follow the link - Apple warranty support, enter and click the Continue button.
If you entered your serial number correctly, then this service and support service will display the model of your device (iPhone or MacBook) and warranty information.
Let's see what the system showed in our case. We see the model of our phone - Apple iPhone 4. In the column Technical support by phone - the deadline has expired, apparently now the phone call to the technical support service has become paid. It was free for 3 months from the first activation.
Well, the right to service and repair is still valid until December 20, 2013, everything is probably right, the first launch and activation we performed on December 20, 2012, that is exactly 1 year ago from the end of the warranty period.
The ability to use the online check for warranty service of Apple products can be useful to users who decide to purchase both a new and a used iPhone, iPad or other Apple gadget.
The only thing that is not entirely clear is whether Apple’s worldwide warranty will be valid after the iPhone has already been repaired under the guarantee of a local operator officially selling Apple brand telephones.
