Everything that you did not know about the guarantee for Apple products in the Russian Federation and abroad. Warranty for iPhone, iPad and iPod

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In my twitter recently I started talking about warranty service for Apple equipment in Russia. In view of the specifics of my employment, and I work with Apple appliances in a retail store, such a topic is not uncommon. You will be surprised, but not all users know that if something is wrong with the iPhone, Apple may change it to a new one. The backlash display, the front camera has moved out, there is no focus on the iPhone 6 Plus, there is no network on the iPhone 5s RFB - these are the most common reasons for exchanging Apple smartphones under warranty. But there is a nuance: the phone or tablet must have official certification in Russia.

There is a common misconception that Apple technology does not break. Breaks down. Quite often, the cause of these breakdowns is production defects. I note separately, and this is my personal observation, the number of these breakdowns is constantly growing. This is probably due to growing production volumes. As my practice shows, iPhones break most often. It should be understood that they are sold more than other Apple products. If your smartphone or tablet has been in use for less than a year, you have not repaired it and generally used it carefully, then the existing problem may be the basis for an exchange for a new one.

Rostest

First, it’s worth understanding. Under warranty service in Russia, smartphones and PCT certified equipment are included. A device purchased in the USA in Russia will be refused warranty service. If your iPhone was bought in Russia, then you are protected by Apple and can count on a solution to your problems. There is another category - “Europeans” or Eurotest. Devices purchased in Europe in Russia do not fall under warranty under Apple terms. The decision on warranty service is made by the service center to which the user contacts. There is no universal solution. If your iPhone is an Eurotest and there is a problem with it, contact, if possible, several certified service centers. It is likely that some of them will take your device for service.

Finding out the relevance of your gadget's warranty is very simple. Each individual device has its own personal serial number. For iPhone or iPad, go to “Settings”, then “General”, “About this device”.

For Mac, the Apple menu, About This Mac, Overview tab.


I note that the serial number of the device and its boxes should be the same. If the symbols in the device and on its box are different, I recommend returning it to the seller as soon as possible. You were either sold stolen or repaired equipment.

First you need to make sure that your device has support in Russia. You can do this on a special page on the Apple website. Here you must specify the serial number of the device. If it comes under warranty, the system will notify you of the duration of the current warranty period. If this period has expired, then you will have to fix it yourself - the warranty no longer applies.

If your device was purchased outside of Russia, the system will notify you of this:


If the iPhone, iPad or other Apple gadget is still under warranty, bought in Russia or Europe and there is some problem with it, then feel free to bring it to the nearest service center.

All Apple equipment purchased in Russia in our country is subject to the Apple limited warranty for 12 months. It is called limited because the device cannot be returned under warranty if moisture got into it, it was repaired or subjected to strong physical impact. Multiple dents, a bent case or cracked glass - denial of warranty. Moisture-sensing sensors inside the device - warranty disclaimer. Installed non-licensed software - denial of warranty. Use of non-certified accessories is a warranty disclaimer.

There is another myth related to Apple technology. Some users are convinced that “American” iPhones are better than “Russian” ones. Allegedly, for the Russian market, Apple uses low-quality components, which ultimately results in frequent problems and marriage. Of course this is not so. The production line of all smartphones and other Apple technology is the same for all countries. They differ only in the complete charger and a set of documentation. It may differ for different countries.

Checks

The peculiarity of Apple technology is that when you purchase any device with the Apple logo, you do not need any checks or warranty cards for warranty service. Apple uses personalized device serial numbers for this. The peculiarity of retail in Russia is such that a check is still needed when buying an iPhone or other Apple gadget. Firstly, to confirm the purchase in a particular store. Not every reseller will be able to service your device without presenting a purchase receipt. Secondly, there are times when even Apple may require you to have a receipt confirming the purchase of the device. Suppose you forgot your Apple ID, password, answers to secret questions, or, as often happens, did not realize the actions when registering an account in iCloud. Unblock your iPhone from a blocked Apple ID can only Apple's top level security service. To apply, you will be asked to send photos of the device and the original purchase receipt to the indicated mail. This check is proof of ownership of this device for you.

Apple divides its devices into two types of warranty: from the moment of activation and by check. Warranty for check valid for iPad, iPod, Mac, Apple Watch, Apple TV. Warranty from the moment of activation works only for iPhone. And I’ll tell you a secret: according to the law on consumer protection, all components that come with the device also have a guarantee on a par with the device. This means that if the headphones began to junk before the expiration of the iPhone warranty - you are dear to the seller, he will solve the problem.

Paid replacement

Despite the fact that Apple is still slow in opening a full-fledged Apple Store in Russia, the company continues to meet Russian users. One of these steps is a paid warranty replacement. Paid replacement - the ability to get a new device in return for your broken, drowned and with any other problem. If you moved your iPhone on a tank or started from the sixteenth floor, Apple will change it to a new one for an additional fee.

It often happens that it is not advisable to repair the device: Apple does not produce original spare parts, and using the services of dubious services is not the best solution. Repairing serious device damage can cost more than a paid replacement. In this case, a paid replacement is the most suitable option. But there is one condition: your smartphone, tablet or other Apple device should not be repaired before being transferred to a service center for a paid replacement. Otherwise, the service center will simply refuse to change your device to a new one by making a corresponding note in the warranty card.

Another common problem is cables. The original Lightning cable is expensive, but it is a guarantee of the stable operation of your device. In addition to Apple, there are many other manufacturers whose chargers are approved for use with Apple technology. Among them are Belkin, Ozaki, Griffin, Incase, Mophie. As a rule, a high-quality Lightning cable costs at least 1000 rubles. But in any case, before buying a Lightning cable, you should decide on the manufacturer and clarify on its website the approximate cost of the charger. Let me remind you that when buying a fake Lightning cable, you risk losing the warranty on your iPhone, iPad or iPod.

Purchase

To avoid possible problems with Apple technology, first of all, I recommend that you decide on the place of purchase. Read user reviews of different stores, explore the range, compare prices. Not everyone knows that Apple itself conducts trading activities in Russia only through its online store. There are no Apple retail stores in Moscow or in any other city in our country. The Apple Shop, recently opened at the Moscow Central Department Store, is different from the Apple Store, a full-fledged retail store for Apple. Apple Shop - shop-in-shop format stores, they operate in large shopping centers around the world. We already wrote earlier about.

Since I myself work in a store with Authorized Reseller status, I recommend choosing a seller that Apple knows about. Such a store must be either Authorized or Premium Reseller. A device purchased in one of these stores will have an official Apple warranty for a year and certification in Russia. These stores receive equipment from official Apple distributors, DiHouse, Marvel, Merlion, and OCS Distribution. Some resellers, such as Svyaznoy or MVideo, get equipment from Apple bypassing distributors. But this is an internal kitchen. Finding one of these stores in your city is easy. The Apple site has a page to help you find the nearest authorized retailer or certified service center. All Apple equipment sold in such stores has Russian certification, and with it an official warranty for a year.

International warranty

We will deal with another common concept - an international guarantee. When we talk about a warranty that provides for a complete replacement of the device, the concept of “global warranty” ceases to apply to any Apple device. Authorized service centers do not repair problematic equipment: your iPhone or iPad always changes to new ones. The only exceptions are special repair programs. So it was with the iPhone 5 batteries, with the iPhone 6, which had a front-facing camera, the same thing happened with the iPhone 6 Plus - its main camera module stopped focusing. This decision by Apple is due to the number of problematic devices. Since the company is launching a program to replace components, the number of problematic devices is so great that Apple is not able to change them for new ones. In this case, the world guarantee comes into force. If your device falls under one of these programs, then you can repair your device for free in an authorized service center. And it doesn’t matter in which country it was acquired. To clarify the model and operation of the repair program for your device, you must again contact the Apple website or company support. Russian-speaking experts will answer all questions.

The user whose device was purchased not in Russia is more dependent on the service center that he is contacting. Here, the decision on the warranty service of your non-PCT device is made by the specialists of the SC. But if there is still hope with the “Europeans”, since some SCs work with them, it is unlikely that the service center will be able to accept the rest of the devices for a guarantee. Authorized SCs throughout the country have the ability to send non-PCT equipment to the United States, where all warranty procedures will be done with them. But you need to be interested in this with the specialists of the service center.

Key points:

1. Get Apple equipment in Russia and from official resellers. IPhones break often. It's nice to get a completely new gadget without the hassle in return.


2. Use high-quality accessories. Chinese cables will bring your device to the grave and even official certification will not help him.

3. You can always change a broken phone to a new one with a surcharge. Paid replacement is the most convenient way to solve problems with Apple technology.

4. World Warranty is a common myth.

5. For answers to most questions, there is Russian-speaking support for Apple - 88003335173.

Hello! No technology can be insured against factory defects and the iPhone, unfortunately, is no exception. Everyone has problems - there’s no escape from them. That is why, in matters of warranty service, the way the manufacturer resolves these same defects comes to the fore. This is where the true face of the company is revealed ... At Apple, in my opinion, everything happens at the highest level - repair is almost never done, and in most cases the user gets a new gadget in their hands instead of a defective one.

Is it great? Yes, I think so. But you still need to “come” to this replacement somehow. And although there is nothing special and complicated in the process of putting an iPhone into a warranty service, there are still some important points in this whole business that are extremely important to pay attention to.

What are these moments? But we’ll talk about this today. Let's go!

So, your iPhone is broken, and the warranty period () is not over yet.

Where to carry the iPhone under warranty - to a store or service?

The very first thing is to decide where we will carry our iPhone for warranty repairs. Here the selection will be small:

  1. To the store where the device was purchased.
  2. To an authorized service center.

The buyer has every right to turn to where it is more convenient for him. But even if you take the iPhone to the store, in the end it will be sent to a service center. And it will be convenient only in one case - when it is not possible to independently visit the ACS (for example, but it is very far away).

In all other cases, it is better to take the iPhone to the service center yourself. Why?

  1. In 99% of cases, it is much faster. By law, a store has 45 days to fix a flaw in your smartphone. Typically, this is the number of days you will be without an iPhone (well, maybe a little less). Yes, you can ask for a substitution phone, but not everyone knows about it. And they do not always give it, preferring to pay a fine.
  2. In the service itself, all issues are resolved much faster.
  3. In the store, you can explain and swear with sellers for a long time on the topic of why you brought your iPhone back. In some cases, they won’t even want to accept :) For example, today they don’t work - the program, the printer, there is no person who does this, you need to bring a check, an application, an invoice, a bunch of pieces of paper, etc. In service, in this sense is simpler.

Of course, everything that is written above is greatly exaggerated, but the general meaning, I think, is understandable. Therefore, if it is possible, then it is better to take the iPhone for warranty repair directly to the service - it will turn out faster (that's for sure) and spend less nerves (it's in doubt).

What to take with you and do I need a purchase receipt?

Here again, a lot depends on where you go with your broken iPhone. If you go to the store, you may need anything:

  1. Full set.
  2. Cash and merchandise check.
  3. Passport.
  4. Anything else:)

It is clear that the same check and full equipment are not needed when returning for repair - Article 18 of the RFLP:

The consumer’s lack of a cash or sales receipt or other document certifying the fact and conditions of purchase of the goods is not a reason for refusing to satisfy his requirements.

But again, a lot depends on the seller and the store.

If you take directly to the service center, then we take:

  1. The device itself.
  2. Passport.

Just bring your iPhone (without a purchase receipt, headphones, boxes, charging, stickers, instructions) and that's it. In the service, they look at the serial number whether the guarantee is still valid and take the phone for repair ().

There are several nuances to keep in mind:

  1. If this is not your first use of this device and a “repair by replacement” has already been performed for it, you may need a receipt for a previous use to confirm the warranty.
  2. If you claim the second year of warranty (and it happens!) And the first year has already passed, then the check will come in handy (as proof of the date of purchase). Another thing is that, with this very second year of service, everyone got confused - including Apple itself. It will not be easy to get it.

What should I do with the iPhone before going to the service center?

No supernatural action is required. Minimal manipulations:

  1. Just in case, back up your data. Perhaps iPhone software will be updated - the information will be lost. If the iPhone is replaced, then your photos, videos, etc. "Leave" to the factory with the old device.
  2. For the same reason, if there is any confidential or very personal data, it is better to erase it in advance. It is possible through.
  3. Disable the “Find iPhone” function and remove the password on the lock screen - if this protection is activated, the device will simply not be accepted at the service center.
  4. Remove jailbreak. - Modified software may be the reason for the denial of warranty service.

Covers, films and glass (suddenly you can reuse them) is also better to remove.

But will the iPhone accept physical damage?

It would seem that everything is ready - you can safely go and change the iPhone under warranty. But we look at the device and see that there are several scratches and even a small dent on it. What to do now? Will our gadget be accepted or “deployed”?

You must understand that the service center has special instructions in this regard. And this is called - the natural wear of the device. No one expects you to bring your iPhone in repair in perfect condition. Some things are quite allowed for themselves and are not a reason for refusing warranty service.

I met a similar instruction for a very long time (back in the days of iPhone 4 and 4S) and recalling, I can say that it even referred to minor cracks (as minimal damage that could be passed for warranty repairs), and not just to “ordinary” scratches and scuffs .

Therefore, if a nail does not stick out on the screen of your iPhone, then it may well be accepted for warranty repairs and subsequently changed to a new one ().

That's all the main points that you need to know before you hand over the iPhone under warranty to a store or service center. But if I forgot something or have questions, welcome to comments. Let's try to figure it out together.

P.S. By the way, it’s not forbidden to put a “like” or click on the buttons of social networks (below the article). In my opinion, they even work. But here it is necessary to check - you cannot do without your help!

Apple Worldwide Warranty Obligations provide you with the unconditional acceptance of warranty service for any company branded product. In Russia, the global guarantee from the American manufacturer began to work on January 1, 2014.

In this case, a cash receipt or other document confirming the fact of purchase is not required. ACS (Authorized Service Centers) will accept “apple” goods purchased by you in any country in the world. But this does not mean at all that the Cupertinians do not exercise control over the after-sales service of their customers.

Innovations in Apple's warranty policy in Russia have been operating for almost 2 years, but not many people know about their rules, so we decided to conduct a small educational program.

Apple Worldwide Warranty Rules in Russia

  1. By default, the warranty period is 1 year from the date of purchase of the device, the fact of which is confirmed by the relevant documents (cash receipt).
  2. The right to provide warranty support and service belongs only to the ACS.
  3. The ACS is obliged to accept for service and warranty repairs not only the iPhone, but also any branded equipment of the company, even if it was purchased by you outside of Russia.
  4. But, according to the updated rules, under the category "WARRANTY APPLE TECHNIQUES IN RUSSIA" only those products of the company that are allowed in the Russian Federation to be sold fall.
  5. In order to find out if your device has a warranty status, you must enter the serial number of the equipment on the company's technical support website at: selfsolve.apple.com
  6. In special cases, in order to exclude possible discrepancies, ASK employees may require you to provide them with a check confirming the acquisition of equipment.

Which devices are covered by the warranty?

Count on free repair under warranty can users of Apple smartphones, whose models and numbers correspond to the following:

  • iPhone 4, No. A1332
  • iPhone 4S No A1387
  • iPhone 5, No. A1429
  • iPhone 5c, No. A1507
  • iPhone 5s, No. A1457
  • iPhone 6, No. A1586 and No. A1589
  • iPhone 6 Plus, No. A1524

Regarding tablets, there are no problems here. Warranty service covers any iPad (no matter where you purchased it), but on the condition that it has not yet celebrated its first year of birth.

But with computers, things are much more complicated. If you purchased this equipment outside the country, you do not have to rely on the warranty status.

Warranty for Apple Watch Owners

For Apple Watch, Apple’s worldwide warranty shows a truly high degree of respect for its customers. The past rule: “Where you bought it, there it is to be serviced”, in the case of “smart watches” - it does not work! Whether you bought them from Australia or Panama, Russia or Brazil - get warranty service wherever you want.

Within a few days, you will receive a completely new watch if the problem relates to factory defects. And in the event of a malfunction due to the fault of the owner, the company will provide you with the only possible type of repair - an authorized replacement, but at a very reasonable price. The fact is that the Apple Watch, in many cases, is simply beyond repair.

AppleCare Protection Plan

This program increases free one-stop technical support and service from one year to three years. But the execution of the plan is possible only during the validity period of the initial one-year warranty period.

The plan applies to devices such as: iMac, Mac mini, MacBook, MacBook Air, 13 and 15-inch MacBook Pro with Retina display. Each item has its own guarantee plan. The service program includes both software and hardware repairs performed by the company's specialists in all existing authorized centers.

In conclusion, I would like to say that no matter how high-tech the device Apple is, it cannot be perfect either. And the need to visit a service center may appear at any of its owners.

Since January 1, 2014, Apple has changed the rules for warranty service in Russia. Today, authorized service centers will repair gadgets regardless of their country of manufacture. When purchasing a new product from such a popular company, most consumers are fully confident that no problems will arise during the operation of the device. Nevertheless, it is worthwhile to carefully study such an issue as the warranty on the iphone.

Directly from iPhone 5s sellers, you can find out about the so-called worldwide device warranty. Unfortunately, many consumers do not prefer to go into details, assuming that if there is one, if a warranty incident occurs, the iPhone will be accepted by any official representative of the company. In fact, the situation is much more complicated than might be expected.

Warranty Features for Apple Products

In connection with many questions regarding the warranty on Apple devices, as well as the conditions for its provision within Russia, several nuances should be mentioned at the time of the warranty case:

  1. Any Apple products whose sale is not prohibited in our country are subject to warranty service;
  2. The warranty period for the device starts from the moment of purchasing the product, subject to confirmation of purchase by the relevant document. The warranty period for Apple products will be 1 year;
  3. Service support is provided exclusively by authorized Apple technical centers;
  4. Separately, it is necessary to note the warranty on the iPhone 5s and 4s. So, authorized centers do not provide warranty service on the iPhone, since there is no global guarantee for these device models. Note that the replacement for a new gadget, as well as its repair can occur exclusively in the country of its primary sale. In other words, when purchasing a device in the UK, it will only be warranted there. In Russia, for questions regarding the warranty on the iPhone, it is recommended to contact the seller or the mobile operator from whom the gadget was purchased. Do not forget about it. In order to check the availability of a guarantee for the device, you just need to go to the official website of the company. You will need to enter the serial number of the iPhone and find out if the device is listed in a common database.

Service centers, without any obstacles, should accept iPhone 4, iPhone 4s, iPhone 5, iPhone 5s for repairs. It should be noted that in the case of the iPhone 5 extends additional warranty service programs, repair and replacement of components. The reason for this is that several unpleasant moments are associated with this model. For example, replacing a defective HOME button, which is typical for A1429 models. In this case, the service center masters will be required to replace the faulty component with a new one, even if the warranty period has already passed. The same scheme provides for the replacement of defective batteries. If the device malfunctions, contact the center and replace the defective battery with a new cell.

How not to get a waiver of warranty service iPhone

The first thing to remember is at the time of purchase of the iPhone 5s or 4s model in Russia, you must be aware that the cost of warranty service is already included in the price of the goods. The need to purchase an iPhone as cheap as possible is the first step to buying a device without an actual warranty. It’s cheaper to sell the new iPhone 4s - a scheme that works exclusively in the wholesale market. Consequently, the purchase of goods at a price close to the wholesale leaves no chance of obtaining the required guarantee coverage in Russia.

The second - in the event of a device breakdown, it is not necessary to repair a familiar specialist, since unauthorized opening of the product entails a refusal of subsequent warranty service. At the time of contacting the service center after trying to solve the problem yourself, you should not rely on warranty repairs. In this case, it will be necessary to pay for the repair to be carried out by the owner of the mobile device.

Thirdly, the new device needs careful handling, despite the fact that only high-quality materials and components were used in the process of its manufacture and assembly. Moreover, do not allow moisture to enter the product. The iPhone is equipped with special wet sensors, which at the time of activation automatically remove all warranty obligations. In this case, the sensor can work even if moisture gets in the moment you use the iPhone in the rain. It is highly recommended to avoid this.

Terms of sharing iPhone 5s to a new mobile device

The procedure for exchanging low-quality goods is a compulsory event that occurs when any technical defects in the device are detected. To return money or exchange it for a new phone, it must have flaws that cannot be eliminated on its own, as well as a mismatch with the declared characteristics of the manufacturer.

Note that the shortcomings of this model of a mobile device can be quite obvious, which are detected at the time of the product’s external inspection (housing defects, backlash, etc.), as well as implicit, which cannot be detected when inspecting the phone (they are detected exclusively during use them).

In accordance with the requirements of the law, the buyer of a low-quality device has the right to demand immediate repair or a reduction in its cost. In addition, it is possible to exchange for the same model of a mobile phone or for another product with subsequent recalculation of the price. If the phone has undergone a difficult technical breakdown, the consumer cannot count on the repair of the device. In this case, only a refund or exchange is assumed.

IPhone 5s Buyer Rights

In the event that a consumer finds iPhone 5s defective, which is provoked by production reasons and is not the result of careless use by the client, he has every right to:

  1. Replacing a mobile device with an identical one, without malfunctions;
  2. Replacement for a completely different product, with a translation of the cost;
  3. The requirement to reduce the price of products that are proportionate to damage and defects;
  4. Repair in the technical service of the seller or reimbursement of expenses for repair work in other service centers;
  5. Refusal of low-quality goods, full reimbursement of its value.

The rights of a buyer who purchased a defective iPhone 5s

At the time of detection of marriage in the mobile device, the buyer has the right to exchange it:

  1. If the product needs additional verification to determine the cause of the defect, its replacement must be carried out within 20 days;
  2. If another iPhone 5s is not available, then the outlet should provide the client for temporary use with another mobile device that is most similar in characteristics to the iPhone 5s. Note that the device must be delivered within 30 days;
  3. If the purchase of goods was carried out in remote areas, in this case, the exchange of the device is carried out at the time of the first receipt of products in this territory.

Provided that the consumer does not completely agree with the terms of the exchange of products or the return of funds, it is recommended to contact a lawyer for consulting support.

Advice! Repairing the iPhone 5s is a rather complicated and painstaking job. To obtain a working device in the shortest possible time, you must rely on the payment of a considerable cost of goods. It is important to carefully study the terms of the contract.

In support of buying an iPhone

In support of the acquisition of the iPhone model, we suggest that you familiarize yourself with the statistics of warranty cases in Russia:

  • For warranty services, contact no more than 1% of consumers of these products;
  • The warranty repair period or the replacement of a component element with a new one, as a rule, is at least 7 working days;
  • In Russia, there has not been a single case of repeated contact on the issue of servicing the same iPhone mobile device.

As for the quality characteristics of Apple technology in general, in this case it is necessary to pay attention to the following: repair of the iPad and iPod touch models is not provided. Repair work and replacement of all components is carried out exclusively in the factory. It is these models that differ in the absence of external screw mounts.

It should be noted that after the device is repaired or certain parts are replaced, the phone will return to its owner in its original state, that is, without installed applications and programs, as well as without accumulated personal data. Therefore, before you make repairs in the service center, you must back up.

Today, the new iPhone is a fairly successful replacement for most gadgets (camera, audio player, etc.), which were previously acquired separately. You can find out all the information of interest on the official website of the manufacturer's company. Knowing how to properly verify warranty claims can be very useful for those who decide to become the owner of the iPhone.

Few Russian citizens can afford such an expensive toy as iPhone. But people with good incomes do not intend to throw money away. If an expensive phone turns out to be of poor quality (and this happens), they are determined to either replace the device, or return the funds paid for the device.

The situation is even sadder when poor buyers, wanting to have a status thing, get a loan, after which it turns out: the phone is not working. Therefore, instructions on how to exchange a broken iPhone under a guarantee for a new device or return a money will be useful to readers with different income levels.

Until April 2017, the owners of a non-working iPhone under warranty had two alternatives. By contacting a service center, they could:

  • request a refund for a device that is broken;
  • get a new mobile phone in return for a dead gadget.

In the second option, the receipt of a new iPhone was conditional. The manufacturer of iPhones on the official Russian-language website honestly warned buyers that a low-quality device for guarantees would be exchanged for a “functionally identical” product. The company did not make promises that it had not been used by anyone before. In particular, with warranty repair, components of other returned phones could be used. About, .

Since spring, the situation has changed. Elite mobile phone can now be repaired, as Apple began to supply original parts to Russia. Now the buyer who needs a fashionable device, and not money, has the right to choose with what requirement to contact the service center - for a replacement or repair. Owners of failed iPhone 5, 6, warn that now in the centers they are more willing to repair than change.

What to do if iPhone is broken

Before deciding where to carry an iPhone, the buyer needs to decide what to do. The owner of a non-working mobile phone must clearly understand what he wants to achieve from the seller or manufacturer:

  • money back in exchange for a telephone;
  • replacing a defective iphone with a new, working gadget;
  • device repair.

A request for a refund for the iPhone should be presented to whom they were paid, that is, to the seller. A request to replace or repair the device must be addressed to the service center. His employees have similar replacement phones, and genuine, non-counterfeit parts that allow you to repair expensive equipment.

Experienced iPhone users advise: if the phone breaks, it’s more profitable for its owner to contact Apple authorized service centers, but not directly to Apple support. This gives the buyer a number of advantages:

  1. Specialists of the department have the ability to test a broken phone remotely. Sometimes already at this stage the problem of its functioning is solved.
  2. The owner of the iPhone will be offered to make repairs on their own by sending a new part (instead of the "dead").
  3. If you need to replace the phone or have it seriously repaired, transportation costs and packaging materials will be paid for by the corporation. The buyer will only have to call the courier.

When a free replacement is refused

Free iPhone replacement is available under warranty only. You can verify that it is still valid on the manufacturer’s official website by entering the device’s serial number. Depending on the type of device purchased, the warranty period is from 1 year to 3 years. Without a guarantee, even small operations (for example, replacing the iPhone 7 plus glass) at no cost will become impossible.

However, there are a number of circumstances in which it makes no sense to rent an iPhone under warranty, since the buyer will be refused a free service, including a new device. This will happen in the following cases:

  • the serial number is not saved or damaged on the product;
  • you hand over the stolen phone to the service center (even if the new owner has nothing to do with the theft);
  • damage to the device occurred due to improper use of the gadget or installation of unlicensed software;
  • the phone crashed as a result of natural disasters: floods, earthquakes, fires;
  • traces of moisture were detected in the apparatus;
  • you asked for a replacement after you tried to repair your mobile phone outside the service center.

Before you turn in your iPhone for a replacement, you need to check whether this device is certified in Russia. Without this, the device does not change or repair. If the phone has external defects (scratches, stains), the replacement will also be refused.

Start and extension of the warranty period

The guarantee for most products of the apple corporation is counted from the moment of purchase. But an exception has been made for iPhones: the beginning of the warranty period is the moment the gadget is activated.

If the defective device has been replaced with a new one, then from the moment it is received, the warranty period begins to flow again. That is, the buyer has at least another year to make sure that this time he has acquired high-quality equipment.

How to return money without a check

The buyer is entitled to return the seller who is under warranty to the seller. In this case, the store must pay the consumer by returning the full price of the phone. If the return does not occur on the day of purchase, the citizen will have to write a statement and present a civil passport (if requested by the store employee).

Periodically, conflict situations arise due to the lack of a check by the buyer. Without it, stores often refuse to accept expensive phones back. This position of employees is unauthorized for several reasons:

  • the store maintains detailed documentation regarding the goods sold, and has the opportunity to check whether it really sold a low-quality iPhone;
  • the Consumer Rights Act permits the return of goods without a check (Articles 18 and 25).

By returning the iPhone without a check, a citizen has the right to prove the fact of purchase with testimony. There are enough of them to start the process of exchanging goods for money. However, the buyer should not expect that the amount paid for the iPhone will be returned to him on the same day. Most likely, the seller will send the device for examination to make sure that the malfunction arose not through the fault of the owner.

A significant plus of replacing the iPhone is that the buyer receives a new device with a nullified warranty period. However, service centers have severe requirements for returning phones. Neither “gray" nor stolen equipment will be returned to the buyer. But if the purchase was transparent, and the failure was not the fault of the owner, the consumer has a high chance of getting a working gadget in return.

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