Do not enter your personal account ttk. Personal account ttk. Login to your personal account by personal account

Solution of problems

TransTeleCom is engaged in the supply of Internet connections throughout Russia, the bulk of its subscribers are concentrated in Moscow and the Moscow region. Like any major provider, this organization provides clients with a TTK personal account. TTK already serves about 2 million subscribers, works with fiber-optic broadband connection to the world wide web. TransTeleCom has organized the ability to remotely manage an online connection using a LAN.

TTK's personal account is configured in such a way that registration is automatic. After concluding an agreement with the company, information about the new subscriber is entered into the database. Each owner of a document for the provision of services becomes a user of the LC without the need to register a new profile.

To access the service, the user will need documents from TransTelecom and go online.

Login to your personal account by personal account

A visit to the provider's personal account is carried out according to information from the contract. A personal account is used as a login, and the password is in the document, in a separate column. Complete login algorithm:

  1. Go to the official page where your personal account is located - my.ttk.ru;
  2. In the upper right corner, find the login button;
  3. A form will open for entering details, login and password;
  4. Click the "Login" button.

At the entrance, the service itself will determine the location of the subscriber, his current tariff plan, balance and other information specified in the contract.

If your login and password are lost

It happens that the entrance to the personal account of the TTK is impossible due to the loss of the contract and details. There are several ways to recover your password and profile sharing.

On the website or through the feedback form

Recovery takes place in several stages:

  1. Click on the link called "Forgot your password";
  2. In the form that opens, enter 9 login digits;
  3. Click on the restore button;
  4. Go to the email address assigned to the profile;
  5. Open the letter and follow the link for entering a new password;
  6. If your account has a mobile phone instead of an email address, you will receive a text message with a new password.

The second method is suitable for those who have lost their login from lk.

Through technical support

The account number is indicated not only in the contract with TTK, but also in the receipts. These payments come every month to the subscriber's passport registration address. Entering the personal account of TTK by personal account is the only way to visit the service. If you lose all login data, you must:

  1. Call the hot number of technical support for subscribers 8-800-775-07-75;
  2. Wait for a response from a specialist;
  3. State the surname, first name and passport details of the owner of the contract;
  4. Receive the coveted combination of numbers by e-mail or mobile phone in the form of an SMS message.

If the client gives incorrect information about the name and passport, he will be denied login recovery.

Service capabilities

The official website of TransTeleCom is a powerful tool for remote management of functionality and services provided to users. In the LC menu, all work is carried out independently. The profile owner does not need to visit the branch of the organization and banks or call technical support to manage and top up the balance.

System capabilities:

  • Informing the client about the current services and options connected to the account;
  • Display of the current balance and debt, if any;
  • Studying and setting up a tariff plan, changing it as needed;
  • Tracking promotions and bonus accruals, using the lucrative offers of TransTeleCom;
  • Viewing and receiving a statement of spending funds, receipts of funds to the account;
  • Blocking part or all of the services for the period provided for such cases;
  • Obtaining a subscription to licensed software from partners of the organization and developed by TTK wizards.

The account can also be used with modern phones. It is enough to have a smartphone at hand, visit the resource.

Balance check

The official website of the TTK on the Internet allows you to carry out many operations, as mentioned above. Getting to know the amount of funds on the balance sheet is one of the most basic and demanded functions of lk. The company provides comprehensive information about the current state and the nearest replenishment period.

The user needs to log into his account, click on the tab of the personal account. Information about:

  • Current balance;
  • The amount of funds left in the account in the last month;
  • The remainder;
  • Full history of payments, their amount and dates of payment;
  • Promised payment histories.

If you do not have a computer at hand, all this data can be obtained from the provider's hotline. In the profile, the function of ordering a full statement is available. It can be downloaded and printed or requested to be sent by email.

Payment by credit card

After registering in their personal account at www.ttk.ru, users get the opportunity to quickly make payment transactions. This option is the easiest in terms of paying for the operator's services. The procedure for replenishing the balance for the required amount takes only a few minutes, if you follow the correct algorithm:

  1. Log in to your profile;
  2. Go to the payment tab;
  3. Choose the method of crediting funds (by credit card);
  4. Enter the login for which the account is registered;
  5. Manually indicate the amount of replenishment;
  6. Click the submit button.

After that, the user will be automatically redirected to the payment page from the bank that issued the card. It will also need to enter some details:

  1. Print the card number, the secret code on the back and the expiration date of the plastic;
  2. Indicate the name and surname of the cardholder in the Latin layout;
  3. Press the payment button;
  4. Confirm the operation with a one-time code, which will be sent to the phone linked to the card in the form of a text message;
  5. Click the button to send funds.

Within a few minutes, the money will be debited from the bank card and will appear in the TTK account as a positive balance.

Blocking of provider services

There are several basic options that customers want to block or temporarily disable. The main ones are the promised payment and direct access to the Internet.

Temporary blocking of network access

The disconnection of the Internet connection is temporary and free of charge. This is necessary for people going on vacation, business trip or simply planning not to use the Internet for a certain period. For the entire period of blocking, there is no debt for the work of the provider.

There is a big red lock button on the main page of the account. After clicking on it, the user will be prompted to fill out a simple form indicating the shutdown period. You can disconnect from ttkserver on the following conditions:

  • The minimum period of inactivity of the service is 20 days;
  • You can temporarily disconnect from the network again only a month after the previous operation;
  • For a successful disconnection, you need an activated profile in the system and no debt to the operator.

To reactivate the work of TransTeleCom, you need to log in to the official website. In the blocking section opposite the disabled service, click the "Cancel" button.

Disabling a promised payment

The promised payment function allows you to postpone the planned payment for the Internet a little (for up to 7 days). This function is available only to private clients, legal entities cannot use it. At first glance, it seems that this service is very convenient, but in fact there are pitfalls. Connecting the function costs 15 rubles, they must be paid together with the subsequent payment operation. It is recommended to enable it only in extreme cases, because the grace period is not free.

The promised payment can only be used by those clients who have been using the Internet from TTK for at least 3 months. The feature is disabled automatically after the expiration of the grant period. You do not need to turn it off yourself.

How to contact technical support

The company's technical support performs several types of services at once:

  1. Reference. Employees advise callers on tariffs, communication methods, etc.
  2. Service. If clients cannot independently carry out the necessary operations in the LC, specialists accept applications for changing the tariff, blocking, and other options for action.
  3. Technical support. The employees of this line help to quickly solve the problems that customers have when using the equipment and functionality of the provider.

There are 3 ways to communicate with the operator.

Call center

Single phone number 8-800-775-07-75. After contacting the specialists, the caller receives detailed answers to his questions. Calls from mobile and stationary devices registered within the Russian Federation are free. The line works around the clock, seven days a week.

Regional support lines

There are regional branches in the largest cities of the country. You can call them as well as a single center. The bulk of TTK connections are concentrated in Western Siberia. Phones for calls:

  • Barnaul 8-3852-20-12-01;
  • Kemerovo 8-3842-48-08-08;
  • Magnitogorsk 8-3519-496-96-00;
  • Novokuznetsk 8-3843-99-39-93;
  • Novosibirsk 8-383-32-80-000;
  • Omsk 8-38-12-40-90-00;
  • Tomsk 8-3822-70-10-01.

A complete list of contacts in the regions is in a special section of the service. In total, TransTeleCom operates in 50 cities of the country, each of which has its own branch.

Official site

The main service of the organization has a section dedicated to communication with subscribers. To get a consultation, you need to enter the site, click on the feedback button. Next, a form for filling out will appear - the contact of the person asking the question, the content of the appeal. Within a few hours, one of the technical support staff will respond to your request. As a rule, the answer comes in the form of a letter to an e-mail box.

Common Internet Problems

There can be a lot of reasons why the connection to the global network does not work. Next, we will consider the most common of them that arise on the side of the subscriber and the operator.

Provider side

Technical malfunctions are a problem faced by any organization providing online connections. Only the company's masters can fix such problems:

  1. Accidents, equipment setup work. Most operators do not notify the subscriber base either about planned maintenance work or about emergencies that have occurred. Even massive power outages are enough for servers to fail.
  2. Breakthroughs of communication channels. Cables are physically existing conductors that supply the connection directly to user devices (computers, modems, routers). Cables break both outside and inside the premises. Repair specialists can get the network working by replacing part of the damaged cable.

You can find out that the problems are occurring on the part of the TTK by contacting technical support. The employee will check the information whether there have been accidents in the region and will notify the client about it. Also, when making a call, it is possible to ask for the approximate time of completion of work to restore communication.

On subscriber equipment

Errors in home equipment are the most common cause of lack of Internet access. Most often, these are:

  • Malfunctions in devices. These include physical damage to modems, routers, network adapters, and even cable connectors. Upon request, TTK can send foremen to diagnose the client's equipment. If the problem is confirmed, you will have to fix it yourself at service centers.
  • Incorrect connection settings. On modern computers and routers, setting up a connection to the global web does not require direct intervention. In rare cases, it happens incorrectly, or the owner of the device performs manipulations that confuse the correct settings. By calling technical support, you can ask a specialist to dictate the sequence of actions for the correct setting. If manipulations under the guidance of the operator do not bring results, an application is made to call the masters home to a private person who has problems with the connection.
  • The company's services are not paid. Untimely repayment of debt to TransTeleCom leads to disconnection of communication. The problem is corrected immediately after replenishing the balance in the profile or the nearest ATM.

TransTeleCom is one of the leaders in the market for Internet supplies to the population. The organization keeps pace with the times, provides modern equipment and software to all users. The provider offers transparent contractual relations with practically no pitfalls, for which we are respected and loved by many subscribers.

  • Official website: http://www.ttk.ru/
  • Personal account: https://lk.ttk.ru
  • Hotline phone: 8 800 775-07-75

Configuring a TTK router for routers is carried out according to the standard scheme. You can contact technical support for additional help.

Today everyone can make their own router settings. To do this, you need to know what settings you need to make and save. Thanks to simple steps, you can create a local network and configure a TTK connection via a modem or on a computer.

Correct configuration of the TTK router will help to organize wireless communication between different devices and the distribution of the Internet. Many modern routers have a useful feature - restricting access to malicious and most dangerous sites. To configure the TTK router, you need to make changes to the Internet connection and set the configuration of the wireless module. After saving the settings made, users will be able to access the network through the router.


To install the TTK D-link DIR 615 router and see the available TTK connections, you need to go to the settings. The first step is to change the default settings. Many people know how to change a password on their own without resorting to the services of specialists.

First of all, a cable is connected to the router and the power is turned on. When the indicators turn yellow or light green, you can start changing the parameters. To set up the Internet TTK, you need to use a cable that has any standard configuration. Setting up the D-link DIR 615 router does not take much time and does not require a lot of experience.

To connect via cable, you can use a personal computer or laptop. One part of the cable connects to the LAN connector, and the other to the network card. The cable from the provider connects to the yellow WAN connector for connection through a router.

Next, the D-link DIR 615 router is configured. The firmware allows you to quickly save all changes. To begin with, it is recommended to reset all settings by holding the RESET button for three seconds. To connect the TTK via a router, you need to open a browser and enter the address in the search window: 192.168.0.1. This parameter is different for each router. Therefore, if a person buys models from ASUS or TP-Link manufacturers, then you need to read the instructions, where the IP address is indicated.

Next, enter the login and password, which are indicated in the instructions. Thanks to the automatic request, you don't have to worry about how to change the password for the Wi-Fi router. When a window opens on the desktop, you need to enter the desired code. TTK router settings will not function correctly if you do not update the firmware. Next, you need to select the type of Internet connection. It can be dynamic ip, static, using PPPoE, L2TP. For more information, contact your TTK provider or technical support.

Configuring the D-link DIR 300 router




Configuring the D-link DIR 300 router is similar to entering the parameters in the previous version. You can see how to set up a Wi-Fi router for TTK in the step-by-step instructions offered by the manufacturer or use the services of specialists. All models of DIR routers have the same settings panel.

If after connecting the Internet does not work on the network, then you need to check the router settings again. It is necessary to check the Wi-Fi password and the entered login. To make settings, go to the network at 192.168.0.1 and open the extended menu. How to change the password for Wi-Fi - the basic settings window opens. The SSID field indicates the new name of the local home network. In this window, you need to set the country, select the automatic transmission of information through the channels, select the option of the wireless mode. In order for the router for TTK to start working under a new name, the "apply" button is pressed. These steps are suitable for all models.

Features of setting up a TP-Link router




To correctly configure the TP-Link router for TTK, you need to update the firmware to version TL WR841N. How to set up a router? The router needs to be plugged in and the power button turned on. Next, the computer and the port of the router are connected using a network cable.

Users who do not know how to set up a TTK and how to connect a router can seek the help of specialists from the provider's support. TP-Link routers are easy to maintain and work stably. After connecting and automatically obtaining an IP address, you need to click on the start button, go to the administration panel and the Internet.

Next, you need to go to the Network and Sharing Center. Here users open a menu where they need to automatically obtain the address of the DNS server. In any browser, the statistical address 192.168.0.1 is entered. An access menu opens on the desktop. In the fields you need to enter the username and password, which are specified in the instructions for the router.

Next, you need to set the settings according to the above principle. It is important to reboot the router for them to take effect. After rebooting, you need to go to the menu, open the "status" tab and check the current connection.

How do I change the Wi-Fi password?

How to change the password on the router: you need to take the instructions for the router and find the information of interest. Many models of routers have the same settings, so there will be no difficulties with changing the password. There is a special sticker on the back of the router that contains information. Thanks to it, settings are made quickly and easily.

Standard password change on a Wi-Fi router:

  • settings are performed via a local or wireless network;
  • after turning on the router, you need to open a browser window;
  • the address 192.168.1.1 is entered in the opened browser field (it may differ depending on the model);
  • when a menu with a login and password opens on the desktop, you must enter the standard information (it is indicated in the instructions);
  • after that, you can set a new password for the connection.

The settings are saved for a minute and take effect after the router is restarted. By following simple steps and instructions, you can make changes yourself, without resorting to the help of specialists.

Currently, there is an opportunity to use a new modern service, which is digital television.

TTK TV enables its subscribers not only to watch a large number of television channels, but also to use various additional options.

Connect TTK TV to your TV and use all its features to the maximum.

TTK TV will allow you to watch your favorite programs in the popular HD format.

Why such a service is beneficial

Choosing for yourself this provider - Trans TeleCom - you will get the opportunity to choose the most suitable television, which is offered in three options.

Ability to view on different devices.

The first thing that TTC television offers is digital TV, which is replacing analog.

This option will allow your TV to receive a very high quality picture obtained by digitizing the broadcast image. Thanks to this service, each subscriber will be able to receive digital and HD channels, both with high image quality and good sound. Digital TV will allow you to view all terrestrial channels and only two HD channels are included in the initial tariff.

"Basic" tariff will open access to all channels, and "Premium", among other things, will add two more channels 18+.

The full range of channels provided exceeds 100, not to mention the fact that they are all divided by thematic areas. The desired channel can be quickly selected thanks to the available interactive program. The indisputable advantage of such a service is the ability to view programs from five days ago, which can be found in the provider's archive.

Necessary equipment

Digital TV can be viewed on any modern TV with the necessary equipment. This includes the NV300 prefix. Thanks to these devices, you can watch digital movies and broadcasts with HDTV quality.

The appearance of the console.

In addition, you can use your computer monitor to watch TV broadcasts. For these purposes, you will need to download and install the IPTV Player application on your computer. To download - go to the website of the company TTK, where you will also find clear instructions for installing this player. After all the settings, you can freely receive all TV channels using the Internet online.

To receive digital television from the TTK provider on the SMART TV screen, you will need to install a special iptv portal application.

Thanks to this application, you can watch movies, as well as popular channels in HD quality, on any mobile device with the Android operating system. The only thing that is required is to specify the following address in the application settings - "portal2.myttk.ru" and also enter the username and password specified in the agreement.

Channels available for viewing

By connecting interactive television TTK, you will immediately have access to 32 channels, and if you subscribe - 101 channels in digital and 16 in HD quality.

Tariff plan with internet access

There are three main pricing plans:

  • social package - giving the opportunity to view 36 digital and 2 HD channels;
  • basic - 97 digital and 16 HD, respectively;
  • premium - 99 and 16

Cable TV connection

Cable TV has a number of advantages, as it allows you to receive high-quality picture and sound with great immunity to external interference. With the help of the cable connected to the TV, all channels are watched without the need to use additional equipment (set-top boxes). In addition, the received digital signal is in DVB-C format.

On the plus side, you can control playback using stop, pause, and rewind. Thanks to this feature, you can always view an already completed program.

In order to connect cable TV to a TV, it is necessary that the latter supports DVB-C broadcasting.

High Definition Television (HD)

This type of television allows you to get a picture with high definition images. Thanks to this, you will be able to watch programs on large TVs. Even when viewed at close range from the screen, there will be no pixelation in the picture. To connect HD TV, you will need to contact the service or submit an application on the official website of the TTK provider.

Interactive television

This type of television gives you full control over the content you are watching, and also allows you to go online using the TV.

Interactive TV TTK.

Its advantages include the following:

  • content management;
  • access to the archive of television programs;
  • huge selection of channels;
  • availability of multiscreen service;
  • the ability to use an interactive program.

Installing and configuring IPTV Player

This program is designed for watching digital TV on a PC.

The first step is to download the installer from the official website of the TTK.

Installer window.

After that, launch it and press the "Install" button in the window that opens. If you do not want to install accompanying applications along with the player, uncheck the checkbox.

When the installation is complete, click on the "Finish" button.

Open the player using the icon that appears on the desktop and enter your username and password in the window that opens (if a paid package is connected).

If you do not have pay TV, activate the "Anonymous Login" checkbox. After that, a working window of the player will open, in which you will have to select a TV channel and start watching.

What is IPTV and how is it different from OTT

IPTV is not Internet TV, although it has in its abbreviation "IP" - short for "Internet Protocol". It is nothing more than a method of transmitting any amount of information using a secure network.

With this function, the user can only interact with his operator, who exercises full control over the IPTV platform.

This platform (or network) can be either semi-closed or completely excluding the access of other Internet users to the available resources. In addition, such a structure is physically tied to the TV sets of its subscribers, as it is engaged in the transmission of its commercial material.

OTT, on the other hand, is a kind of communication channel with users and is engaged in the distribution of media content without focusing on a specific Internet provider. With the help of this platform, Internet access and search mechanisms are combined into a single whole with video and television.

Choose a provider like TTK for yourself and watch your favorite films and programs in digital and HD quality, as well as get full control over video content.

TransTeleCom (TTK) or the full name of JSC "Company TransTeleCom" is one of the well-known telecommunications companies on the Russian market. The head office of the company is located in Moscow at st. Testovskaya, house 8.

The company also provides the following communication methods: a free call within Russia on the hotline phone, an e-mail message to the company and contacting support in real time.

The company's website contains frequently asked questions and answers to them. Before contacting the support service, it is worth familiarizing yourself with this list, perhaps your question has already been answered.

Briefly about the company

The main shareholder of TTK is Russian Railways (99.9% of the company's authorized capital).

CJSC “Company TransTeleCom” started its activity in 1997, later the company changed its name from CJSC to JSC in accordance with the laws of the Russian Federation. The main goal of the company was to create a digital backbone communication network required for Russian railways.

TTK is engaged in servicing one of the largest fiber-optic communication lines with a length of more than 76 thousand km. The network bandwidth is over 3.4 Tbit / s.

The transcontinental TTK EurasiaHighway allows connecting to the networks of neighboring countries such as Japan, North Korea, China, Mongolia, Finland, the Baltic countries and the CIS.

TTK has a branch management structure and provides the general population with a range of various services - Internet access services, digital and cable television services, as well as international and long-distance communications.

Among the company's activities, it is also worth highlighting the organization and maintenance of private virtual networks (VPN). Among the clients of TTK in this area is the Internet provider Corbina Telecom.

The company is the owner of the RBC Company of the Year award in the field of telecommunications, and since 2005 it has been ranked fifth among Russian operators (after Rostelecom, Centrinfocom, Golden Telecom, etc.), which provide long-distance services. communication.

Thanks to the activities of TransTeleCom, by 2017, more than 107 railway stations have the opportunity to use free Wi-Fi.

How do you assess the quality of services provided by TransTeleCom?

Goodpoorly

What the company offers

The company operates in several directions:

  1. Provision of trunk communication channels to commercial organizations.
  2. Providing broadband Internet access.
  3. Provision of cable and interactive television services.
  4. Providing mobile users with TTK Mobile (mobile internet, cellular network services and SMS).
  5. Provision of the OTT service - "TV without borders" (the ability to watch TV with interactive functions to subscribers of any providers in Russia).

What opportunities does a personal account give

To use all the services of the service without leaving home, TTK has created a personal account.

It provides the following features:

  1. Cost management;
  2. Replenishment of the account / accounts;
  3. The ability to manage subscriptions;
  4. The ability to manage the tariff plan;
  5. Viewing the history of transactions and generating statements;
  6. Connecting and disconnecting additional options and services;
  7. If necessary, blocking the Internet;
  8. Possibility to order antivirus and other software;
  9. Timely information about promotions, discounts and company news;
  10. Contacting support.

Official site of the company: http://www.transtelecom.ru/

How to register

Registration in the personal account of TTK takes place only if there is an agreement with the company.

When concluding an agreement with TTK, each user receives the necessary information to access his personal account.

If for some reason such information was not provided, you must contact the support service or call the company's hotline.

Login instructions

You can enter TTK's Personal Account on the company's official website at ttk.ru (link to Personal Account in the upper right corner) or by following the link lk.ttk.ru/po/login.jsf.

Router TTK. So if you want to connect Wi-Fi as soon as possible, go ahead and figure it out.

The provider provides its proprietary firmware for the router

Before you start setting the parameters, go to the properties of your computer's network adapter and select dynamic IP and DNS acquisition.

The first thing to do is to connect the router to the PC and go to it, for this, the address 192.168.0.1 is prescribed in the browser. After logged in, enter admin in the Login field. You do not need to enter a password.

Now that you have entered the router interface, you can start setting all the necessary parameters. First, go to the "Internet Setup" tab and select "Manual Internet Connection Setup". It is in this window that all the settings will be carried out.

In "My Internet Connection is" you must select "Russia PPTP" from the list. Next, check the "Static IP" box. In the DNS, IP, Gateway, Subnet Mask fields, enter the appropriate addresses provided by your ISP. In the "Server IP / Name" field, enter the same value as in the "Gateway" line.

The next step is to fill in the "PPTP Password" and "PPTP Account" fields. They need to indicate your username and password. Do not forget to set "Always on" in the "Connect mode select:" item. Now you need to save the entered parameters. By going to the "Status" tab, you can check the PPTP connection by clicking on "Device Info".

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