Tricolor TV is a television operator that entered the Russian market about 10 years ago. The company is actively developing, and is currently one of the leaders in the provision of television services. According to statistics, about half of the users of digital and satellite television in Russia choose the cameraman Tricolor. The company services over 10 million subscribers. And every year the number of users is growing rapidly. In this regard, the load on the maintenance of the “three-color” company is increasing. Subscribers have a lot of questions, so Tricolor TV technical support seeks to simplify and accelerate the provision of assistance.
In order to provide reference or technical assistance to its subscribers, Tricolor TV provides a hotline service. The company's hotline is free.
To call the Tricolor TV hotline, dial the phone number 8 800 500 01 23. By this number you can get advice on the following issues:
- Information regarding promotional offers and bonus programs of the company;
- Information regarding payment methods for services or the current amount of debt;
- Application for connection or disconnection of services;
- Information on new movies and TV listings.
Separate customer support service from Tricolor TV
In addition to the hotline, the cameraman Tricolor has a separate number specifically for technical user support. In connection with the transition to the HD format, many users have short-term problems with broadcasting. By calling 8 812 332 34 98, the subscriber can get advice in case of the following problems:
- Problems broadcasting certain channels;
- Problems with payment of a technical nature;
- There is no response on the company hotline;
- Problems with independent connection of the Tricolor television;
- Broadcast quality does not comply with contract standards.
We presented the most common questions that sound within the technical aspects of the company. The technical support operator will answer any question you may have.
What is needed to contact Tricolor TV support?
There are a lot of questions addressed by subscribers. In order for the process of communication with the operator to proceed as quickly and efficiently as possible, you should know a few details. Information you will need:
- Subscriber ID number.
The number is a combination of 14 digits, which designates each subscriber in the company system. Finding your ID is not difficult. It is indicated on the smart card itself.
- Subscriber’s personal data.
Contact center operators usually request the last name, first name and patronymic of the subscriber.
- Account number.
In order to simplify the search for information, it is necessary to indicate the operator the contract number. This number will make it easier to determine the current status of the services provided.
- A specific question that interests the subscriber.
The clearer the problem is, the easier it is to solve it.
Let us recall once again the contact telephone number of the telecope support service Tricolor TV - 8 800 500 01 23 (toll free number). You can make calls from all mobile and landline phones within Russia.
Skype connection
In order to solve problems online, you must enter Support_Tricolor_TV in the Skype contact search engine. The subscriber can get a consultation via video call or chat. A virtual assistant solves user problems no worse than contact center operators.
If you have any questions related to receiving Tricolor TV channels, registering receivers / activating cards, or operating a dealership office, write an e-mail to Tricolor TV User Support. The support service works round the clock seven days a week. Requests are processed within 24 hours, with the exception of the following cases:
- requests for transferring receivers to the dealer’s office are processed from 24 to 48 hours
- card recovery requests are processed from 24 to 72 hours
- subscription transfer requests are processed from 48 hours to a week
If within the specified period you have not received a response, follow these steps:
- find the letter that was sent to tech support in the Sent Items folder of your mailbox
- open it
- click "Forward" and enter the address in the field "Recipient" [email protected]
- click Submit
For the correct execution of the letter to the Support Service, find the description of the problem in the list below and follow the instructions.
1. The secret code on the payment card is corrupted.
Contact the customer support service. In the letter indicate the DRE ID of the receiver and all the information entered during registration of the receiver. It is also necessary to attach a photograph or scan of the back of the payment card to the letter. In the subject line of the letter it is better to indicate "Restoring a payment card." This card will be activated on your receiver.2. The receiver to which the payment card was activated has been repaired.
- do not try to register a new ID yourself
- send an email with the subject "Transferring a subscription (after repair)" to Customer Support * (Attention! Transition from regional to the main site). In the letter, indicate the old ID (with the subscriber data that were entered during registration - name, address, phone, e-mail) and the new ID. Attach a scan or digital photograph of the back of the card to the letter.
- the subscription will be transferred to the new ID.
3. Payment card is not activated.
Write to [email protected] . In the letter, indicate the ID of the receiver and the number (or secret code) of the payment card. An employee of the Technical Support Service will find out the reason for the impossibility of activating a payment card, and you will receive our opinion.4. I can not register the receiver (it says that it is already registered / incorrect DRE ID and similar errors).
Write to [email protected] It is enough to send a DRE ID and write, preferably with a quote from the registration system, what kind of error appears.Please note: most often, subscribers simply do not wait / receive / do not follow the link to complete registration. After 48 hours, the link becomes inactive, and you have a second attempt to register the receiver. But in any outcome, you will receive a response from Support.
5. The dealer at the entrance to the personal account receives an error related to the certificates.
Write to [email protected] In the letter, indicate all the information entered during registration (published data is optional). After a while, you will receive a link to reissue certificates. The link will be sent to the mailbox specified during registration. The letter is better called "Certificate Issues." Sometimes these problems are caused by reinstalling the OS, trying to log in to your personal account under a different account than the one under which you registered, settings with browsers (High level of security). If the OS was reinstalled, then installing the two old keys tricolor.cer and customer.cer, you will not get anything, and in this case, only re-issuing certificates will help. Although if you managed to export the certificate to a single file, then access will be restored by importing this file. The import / export manual is in the Help section.6. The dealer wants to transfer the receivers registered through the viewer interface to his office.
Write to [email protected] In the subject line indicate "Transfer receivers." Be sure to include the email address from which the receivers were registered, a couple of DRE IDs, and all the data entered when registering as a dealer (without published data).7. The dealer had difficulty personifying the receiver.
Send a description of the problem to [email protected].8. For all other questions / problems / suggestions, contact customer support * (Attention! Transition from regional to the main site)
9. Send a letter of inquiry ONLY ONE ELECTRONIC ADDRESS.
Letters that contain more than one address in the recipient field will not be accepted for processing. Very big request not to send more than one letter with the same problem. This will not speed up its solution.10. The subject of the letter must contain the SPECIFIC REASON
by which you contact the Support Service (for example: “Subscription transfer”, “Optimum card” is not activated, “Electronic certificate is lost”, etc.) Processing letters with topics like “Help !!!”, “What to do ? !! "etc. is the last thing to do.11. The letter should contain all the necessary information,
including - all the data that you entered when registering the receiver / activating the card (or when creating a dealership). The absence of this data will significantly increase the time to resolve the issue, since the additional time will be spent on correspondence with you.12. Be sure to keep all previous correspondence with the Technical Support Service in a letter.
13. Clearly state the subject of the letter.
14. We remind you that each of these addresses is designed to address a very specific range of issues:
for calls of Authorized dealers of "NSC" on all matters not related to the transfer of subscriptions / receivers for suggestions and comments on the work of customer support services and dealers, as well as for complaints of Authorized dealers of "NSC"By calling on any of the Tricolor TV phones, be prepared to name the ID of the receiving equipment (indicated on the smart card under the bar code), Last Name First name, middle name of the subscriber and his contacts. If a technical malfunction occurs, during a conversation with the operator, you need to be near the receiver and the antenna, you will need to press several buttons on the remote control to identify the cause of the problem.
Most often, it is possible to solve all the nuances remotely - check the settings, subscription, software, reboot the tuner, send an encoding update. According to the results of preliminary diagnostics, it will be possible to call the Tricolor TV wizard. Telephone consultations are conducted during working hours on weekdays, and there is an answering machine on weekends and holidays. You can independently check the balance, connect an additional package of channels, send repeated activation keys after a long shutdown of the receiver, you can in your account. In order to get a password, you must select the method of receipt on the official website - in the form of SMS to a mobile number, by e-mail, with an information message to the receiver. The latter option is the most convenient in the absence of accurate contact information. An icon in the form of an envelope will appear on the TV screen or tuner display, when you select a message, you can read the password. You can also contact technical support by email. [email protected] In the body of the letter, describe the problem, indicate the ID of the receiving equipment, phone number. Tricolor TV processes such calls from several hours to three business days.
Television from tricolor tv is the most popular in the country. Due to the fact that satellite dishes receive signals from anywhere in the country, and even in the remote taiga, this type of television has gained immense popularity. But customer service offices are located only in large communities. Therefore, the only way to resolve issues related to television is the telephone. In the framework of this article, all information about this type of communication will be described.
Hotline is one of the fastest and most convenient ways to get information. The tricolor tv company provided several types of communication for its subscribers, among them: electronic support in your personal account, e-mail and telephone hotline. you need to call the tricolor tv if you have an unresolvable error that does not depend on you. If you want to know the balance of your account, then they don’t give such certificates by phone, for this you need to go to your tricolor tv account. All other questions will be answered by a telephone support officer.
Tricolor TV hotline phone
By dialing this number you will be taken to a customer service center. If the operators are busy, you do not have to wait much. You can ask any questions here. This federal number is free. If you have a question about the technical part, then you should call directly to the technical support service of tricolor tv.
Tricolor tv support phone number
This number can be used to contact technical operators. All requests for equipment errors, technical failures or scheduled work are processed.
The most popular issues are resolved:
- Error 6 no access to view.
- Inability to replenish balance, balance error.
- Channel lock.
- Promotions and discounts.
- Exchange of equipment.
Some technical issues must be addressed by the craftsmen who installed your equipment. They also provide services for setting up and connecting equipment. In addition, they will probably be able to provide you with additional services and inform you about the necessary settings. Therefore, if you could not solve your question by phone call to the tricolor tv support service, then try contacting the installers.
If you can’t get through to the Tricolor TV support service, you can write an electronic appeal. To do this, go to http://tricolor.spzp.ru/napisat-v-tricolor-tv/ and specify all the required data.
