Applies to: Excel 2016 Word 2016 Outlook 2016 PowerPoint 2016 OneNote 2016 Publisher 2016 Access 2016 Visio Professional 2016 Visio standard 2016 Project Professional 2016 Office 2016 Excel 2013 Word 2013 Outlook 2013 PowerPoint 2013 OneNote 2013 Access 2013 Visio 2013 Office for Business Office 365 for administrators Office 365 for Small Business Office Home Office 365 for Small Business - for administrators Excel 2016 for Mac Outlook 2016 for Mac PowerPoint 2016 for Mac Word 2016 for Mac OneNote 2016 for Mac Office 2016 for Mac Office 365 Service provided by 21Vianet office 365 for small business Office 365 service provided by 21Vianet - for administrators Office 2013 Project Professional 2013 Project standard 2013 Visio Professional 2013 Project for Office 365 Publisher 2013 for Developers Project standard 2016 Activating Office 365 Office 365 Germany corporate Office 365 Germany corporate for administrators Visio Pro for Office 365 Less
The options for restoring the account and password used to enter and install or reinstall Office, and to manage the subscription for Office 365, depend on the plan that your product includes: Office Home or Office for Business.
Do not know what product you have?
Office Home
Subscriptions for Office 365
Office 365 for home
Office 365 Personal
Office 365 for students
Office Suites 2016 and Office 2013, available for a one-time purchase, which includes fully installed Office applications.
Office for home and school
Office for Home and Business
Office Professional
Office Professional Plus *
Individual Office 2016 and Office 2013 applications available for a one-time purchase:
Word
Excel
PowerPoint
OneNote
Outlook
Access
Publisher
Project
Visio
Office for Business
Subscriptions for Office 365, which includes fully installed Office applications.
Office 365 business
Office 365 Business Premium
Office 365 for E5 educational institutions
Office 365 Professional Plus
Office 365 Enterprise E3
Office 365 Enterprise E4
Office 365 Enterprise E5
Office 365 business premium for non-profit organizations
Office 365 for non-profit organizations E3
Office 365 for non-profit organizations E5
Office 365 U.S. Communities of public organizations G3
Office 365 U.S. Communities of public organizations G5
Project Online Professional
Project Online Extended
Visio Pro for Office 365
Subscriptions to Office 365 without fully installed Office applications.
Office 365 business base
Office 365 Enterprise E1
Office 365 for Education
Office 365 business basic for non-profit organizations
Office 365 for non-profit organizations E1
Office 365 U.S. Government institutions G1
Project Online basic
Office 2016 and Office 2013 versions with Volume License
Office Professional Plus
The account associated with your Office instance is the same email account that you used to purchase or activate Office. It also logs in to the My Account page. Choose one of the options below to get help with recovering your username or password.
Have you already installed a copy of Office 2016? Open any Office application and see who owns the package.
If available, use the product key that you used to activate Office 2016 or Office 2013
Enter the product key to see the portion of the email address of the Microsoft account.
If this does not help you remember the Microsoft account, if you do not have a product key, or you did not receive it, or if someone installed Office on your behalf using a different email address and password, contact support by clicking the link Apply for support (it's free) on this page.
Find e-mail messages from Microsoft
Look for messages from Microsoft or the Office team in other e-mail accounts that you regularly use. They may mention the name of your account.
Resetting the Microsoft account password
If you forget the password for the Microsoft account associated with Office, you can reset it at https://account.live.com/ResetPassword.aspx.
Follow the instructions on this page.
Change the password for the Microsoft account
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Do you want to change the password in Outlook.com?
To change or update the password for logging on to the Outlook.com account, see Change the password in Outlook.com.
Do you want to change or update the account in the classic Outlook application
To change the password in the classic Outlook application on a Windows or Mac OS computer, see Change the e-mail account settings (in Outlook on a Windows computer)
Note: Users logged in using the training or work account associated with Office for Business products can not use our Answer Desk service either in chat or over the phone. For support options for a training or work account, see the "Office for Business" tab at the beginning of this article.
The e-mail account that your organization or school assigned to you is associated with the instance of Office that you issued. Choose one of the options below to get help with recovering your username or password.
Find out the user name and password from your administrator
Contact your administrator who can recover the username and reset the password for your work or training account.
Are you an administrator? See the section. If you do not have permission to change the password, contact your administrator.
You remember the password, but want to change it
You can do this only if the administrator has granted you permission to update the password in Office 365.
Your organization uses the Office 365 service provided by 21Vianet in China
To enter the Office 365 service provided by 21Vianet in China, you should use the address https://login.partner.microsoftonline.cn/.
Your organization uses the Office 365 Germany service
To enter Office 365 Germany, you should use the address https://portal.office.de.
If you try to enter the service using the correct address, but do not remember your username and password, contact the administrator.
Logging in using your personal account instead of working or training
If you are trying to access the My Account page for your work or training version of Office after you have already logged on to the service using a different account, you must first log off from this account and then log in using the correct working or training account recording.
You can also open a private browsing session in a new browser window. (If you do not know how to do this, see the help for your browser.) If you open a private browsing session, the browser data (log, temporary Internet files and cookies) will not be saved and you will be able to sign in with another account .
If you use an email address and password to access Microsoft services such as Hotmail, Outlook, Messenger, or Xbox Live, you already have a Microsoft account, and you can use it to sign in to any service and any Xbox console.
If you do not have a Microsoft account, you can create it by going to the Create an account page and following the instructions there. You can specify any email address that you use regularly, or we will help you create a new email address @ outlook.com.
How do I sign in to a new Xbox console or Xbox application?
What should I do if I get an error while logging in?
- If you know the information you need to sign in to your Microsoft account, but you can not log on, make sure that you do not have Xbox Live service status warnings.
- If there are no current warnings, review the list of possible errors for information about common errors in logging into a Microsoft account. If the error does not appear in the list above, use the tool to find the error code / status code to find additional information on the error code.
- If none of the solutions helped fix the problem, contact Xbox Support.
How can I change, restore or delete the password to log in?
Change password
You should change the password from time to time to maintain account security. For help, see.
Recover the password if you forgot it
If you do not know the email address or password of your Microsoft account, see the section or Solving the problem with a lost password.
Remove your password from all consoles where it was saved
- Instructions on how to delete a saved password from the home console.
- To delete the password remotely.
- For Xbox One, you can simply change the password.
- For Xbox 360, you can change or delete the account from another Xbox 360 console, where it was saved by controlling the input parameters.
About how to use the password to control the login settings on the console
Every owner of the licensed version of the popular Windows operating system from the Microsoft software developer, is obliged to create his own personal account to gain access to all the resources provided by the company, as well as to download new updates.
This is necessary in order to certify Microsoft that you are a real person and are not going to violate their copyrights. However, due to the large number of modern Internet services such as social networks, payment systems, e-mail and many others that require their accounts with a unique login and password, it can happen that you forget your password from Microsoft accounting, without which you simply can not update the current version of Windows to the tenth version. Do not despair, not everything is so hopeless. How can it seem at first glance. All you need is to finish this article to the end and follow all our recommendations, and you can easily restore access to your account from the Microsoft Internet service.
Microsoft account: what is it and why is it needed?
As is known to all users, the account is a personal cabinet for access to any Internet resource or online service. Thus, in general terms, Microsoft's accounting is a similar personal cabinet on the company's official website.
To create your account, you must complete the registration procedure on the Microsoft website and fill out your personal information. Which include name, gender, date of birth, occupation, contact information, residential address and some other data. The main problem that arises when you lose access to a private office is that Microsoft services constantly monitor the location of the computer on which the licensed OS is installed and from which the attempt to upgrade the system to the tenth version is being made.
It is worth noting that the situation can be greatly simplified by opening the possibility of external access to the account from any other computer, however, in this case the user is faced with a lot of problems.
Basic ways to access your account
To visually demonstrate the simplest and most common ways to access a Microsoft account, let's look at the standard situation that most users face. Suppose that you have Windows Vista installed on your computer and you want to upgrade it to the tenth version. To do this, you need to log in with your account. However, what if you forgot your password?
The first thing to do is calm down. Next, you should pay attention to a copy of the operating system. When you try to sign in to the Microsoft Personal Area, the user's login is automatically registered based on the location of the PC that is determined by the IP address. In this case, it is much easier to recover the password if it was generated by the system and stored in a special file on a hard disk or flash drive. However, everything is much more complicated if you set the password with your own hands.
Nevertheless, in Windows there are many ways to restore access to your Microsoft account, even without connecting the computer to the network. This is due to the fact that the OS conducts continuous monitoring of human location data, the most frequently visited Internet sites, as well as the programs used. Based on this data, when you try to authorize in the personal account on the official website of Microsoft Corporation, a report is generated about the user's activity and sent to the system for processing. This is designed to improve the level of protection of personal data from their theft by intruders.
Therefore, before you start the procedure for password recovery, you need to understand the algorithm by which the authorization system works.
Registration of an account and filling in personal data
It is best to consider the procedure for setting up a Microsoft account and filling out personal data using the Windows version of the tenth version of the operating system. This assembly fits best, because during the installation process, all system errors and bugs appear, and authorization and account data are lost.
The OS security settings are implemented in such a way that only passwords with increased complexity are supported to improve protection, in order to exclude the possibility of hacking the user's account. Thus, you will not be able to change the password for entering Microsoft accounting even if you have administrator rights. When you update Windows to the tenth version, the operating system automatically generates an account and assigns it a personal login and password, which are necessary to enter your personal cabinet.
If necessary, in the security settings you can disable the need for a password, however, to do this you must first log in to the Microsoft site under your account. In addition, sometimes the user will need to confirm the permissions when downloading files or when running some utilities. Similar checks will occur even when working under an administrator account, which causes certain inconvenience.
It is beneficial for each company that their customers as often as possible turn to helpdesk for help. This allows corporations to maintain their rating, as well as to be constantly in touch with their customers and constantly improve the quality of service.
This trend is also observed in the case of the global software manufacturer Microsoft. To help users in case of problematic situations, Windows supports the "Support Desk", which helps users if they have any problems. If the answer is not found, then the user can create an appeal, however, when composing it will require the specification of personal data. Including the address of residence and phone number that was specified when creating the account. At this number, the automatic system sends a special code needed to verify ownership of the device.
Thus, having a working phone number attached to a personal cabinet, and having access to your mailbox, you can request a procedure for changing the password from the Microsoft account on the company's official website. After creating the appeal, an email will come to the email, in which there will be a link, after which the user enters the password change page. After that, you need to set and confirm a new password, and you can use your account without problems.
It is worth noting that password recovery is still a flower, compared to the procedure for removing your account.
Recovering the password from Microsoft accounting on the mobile device
In everyday life, the loss of access to your Microsoft account on mobile gadgets running under the Windows operating system is as common as in the case of desktop systems.
However, Windows Phone OS has some differences in its work. For example, Windows von Lock device, if it lacks a SIM-card. Thus, to use the phone in offline mode, you need to enter personal authorization data. However, what if you bought a new smartphone and do not remember the password from the account?
First of all, you need to go to the email, which should be a letter from the Microsoft security service, which will tell you about an illegal connection attempt and contain a link, after which you confirm that the account belongs to you, and also get to the password change page .
If after changing the password you can not log in, then in this case we just pass a new registration procedure. As for the old accounting, it also remains. In the Windows Mobile or the tenth version it is impossible to delete the account, although the reverse information is on the official website.
Thus, the security system will continuously monitor user actions, even if there is no Internet connection, and the first time you connect to the network, the report will be sent to the appropriate department of Microsoft.
The only way out in this situation will be an attempt to restore access to your Microsoft account through a special online form on the official website.
Which option is better to choose?
As for the issues of restoring access to a Microsoft account, it is very difficult to find the best solution. It all depends on the user. For example, if you do not follow new updates, then perhaps there is no point in racking your brains and wasting a lot of time recovering the lost password.
On the other hand, Microsoft very often releases very interesting and free updates. One of the last was the patch Microsoft Office. In addition, if you are not logged in from your computer in your Microsoft dashboard, the system will periodically notify you that it needs to be done. Also it is worth noting that binding your account to another PC or terminal will not have any effect, because for each machine a unique identifier is assigned.
If you are using Windows 8 or 8.1, you are probably already quite familiar with the new user authentication mechanism. That is, in addition to the local account, these versions of the operating system support authorization through a Microsoft account. And although the latter can be avoided, some functions and modern applications still require that you log into the system using it - otherwise you just can not use them. This not only created a gap between the two types of accounts, but also led to discontent among users. Fortunately, sometimes Microsoft listens to the requests and expectations of its customers, and so in version 10, the company has softened its policy regarding user profiles.
Let's try to understand what the differences between these two types of accounts are in the new version of the operating system and what has changed compared to Windows 8.1.
What is a local account?
In simple words, these are resources of the system with settings and programs of a particular user, which are accessed using a combination of user name and password (although password protection is not required at all). If your version of OS was released before Windows 8, then you are sure to be a user of the local profile.
As the name implies, a local account is created for only one system, so if you have more than one computer, then on each of them you use different accounts.
In Windows 10, the local account allows you to install desktop applications, configure settings and use the operating system in the old fashion. You can even browse the Windows Store, but you can not download and install applications-for this, as well as to enable synchronization of settings between the user's devices, you need a second type of account.
What is a Microsoft account?
This is a series of online accounts for company products that were simply merged under one name. Thus, if you have ever used Hotmail, Windows Live and Outlook or devices such as Xbox or Windows Phone, then you already have such an account. By rebranding and combining these profiles, the company ensured the full integration of all its services into one account. This means that you can use it to access everything related to the Microsoft ecosystem.
Unlike local, to log into the operating system with a Microsoft account, the email address is used, not the user name. In doing so, it can be an email from the software giant (hotmail.com, live.com or outlook.com), Yahoo !, Gmail, or even an address that was provided by an ISP.
This type of input does not allow you to disable password protection, however you can configure the system so that every time it logs in, it automatically enters it (see). In addition, the Microsoft account has a two-step identity system for the user, which when entering your account from a device that is not listed in the trusted list, requires you to enter a security security code.
Why should you use a Microsoft account?
Using such an account allows you to partially avoid the hassle with the configuration of all your computers "for yourself", since some of the system settings can be synchronized between them automatically. In other words, certain changes made on one computer with a "ten" will automatically play on other computers with the same Microsoft profile.
The system allows you to synchronize the theme, the parameters of the web browser (in Microsoft's 10th standard browser is Microsoft Edge, so the synchronization of bookmarks, logins, etc. is applicable to it), passwords for sites, applications and networks.
Another advantage of using a Microsoft account is related to the ability to download, install and restore applications from the Windows Store. With a local profile, the application store will only be available in the view mode.
As the owner of a smartphone with Windows 10 Mobile or another device based on Windows 10, an online account will provide you access to universal applications and games. This concept, which was originally introduced for Windows 8.1 and Windows Phone 8.1, implies that the once purchased application becomes available on all devices with the Microsoft platform. That is, by purchasing an application from any device running Window 10, it will be available on the rest of your devices. This eliminates the need to buy the same application for each computer, smartphone or tablet and thus helps save a lot of money.
Also, the Microsoft account will help you with the use of OneDrive, because with it you can conveniently synchronize any types of files - again, between all devices.
Another feature of Windows 10, which is available only with an account from Microsoft, but still does not support the Russian language, is called Cortana. This application, which acts as a digital assistant. The function is closely related to the Microsoft account and needs access to the calendar, e-mail, contacts and even the history of web surfing to be able to respond to the user's needs. So if you want Cortana to plan your meetings, remind you of something important or even find good restaurants, you'll have to log into your Microsoft profile.
Finally, using a Microsoft account in Windows 10, you can link to your family. This is an enhanced version of Family Safety, containing all the options that will help you manage everything related to the online life of your children. The function allows you to manage settings separately for each device, block adult websites, monitor activity, time spent by the child at the computer and allow him to download only those applications and games that fit his age category.
Why should you use a local account?
In Windows 8.x, the local account has extremely limited capabilities and does not allow access to many functions of the operating system. In the 10th, these restrictions were weakened, and the status of the local account was upgraded to almost the level of Windows 7.
For example, in the previous version of the operating system, the use of Calendar, Mail and People applications is not possible without the MS account. In Windows 10, you can work with any of these tools without any restrictions, using normal, local accounting. Even the native mail client will allow you to select any account (Outlook, Gmail, etc.) and will not force you to use the Microsoft account just to launch the application. This change is likely to appeal to the owners of only one computer for which the synchronization of parameters is completely useless, as well as those who are not interested in applications from the Store.
In general, the company's policy regarding local accounts has changed in a rather positive way; with Windows 10, the corporation tried to find a balance between the two types of accounts, and at the same time made another attempt to present the new operating system in a more favorable light.
