Sometimes even the best system starts to have problems. No exception and the new Touch ID on iPhones. Why the function stopped working with the AppStore and how to fix the problem, read the article in the niche.
Touch ID, in addition to unlocking the screen, also allows you to confirm purchases in applications. This is done with a fingerprint, not a simple numeric password. This method is recognized as the safest of all, and it also significantly speeds up payments.
Unfortunately, nothing perfect exists. Therefore, sometimes Touch ID does not work correctly with the App Store when confirming payments. Sometimes, instead of interrogating a confirmation with a fingerprint, a window for entering a regular password may be displayed.
Do not be afraid if you are in this situation. Below is a quick guide on how to troubleshoot your App Store using Touch ID.
What should I do if Touch ID does not work in the App Store?
Touch ID does not work - what should I do?
- Go to the device settings and enter the Touch ID and password section. If you have activated the password request function, then it may be requested
- Disable iTunes & App Store
- Next, reboot the device
- Go back to the Touch ID and Password section.
- Now back on iTunes & App Store
When all the actions are completed, then when making purchases in the AppStore you will already need a Touch ID. By the way, if the last purchase was made more than a day ago, then the program will still ask you to enter your Apple ID.
Sometimes this problem appears due to incorrect operation of the scanner itself. Therefore, first check that it is working correctly. This can be done, for example, on a locked screen to unlock it.
Touch ID is a unique fingerprint reader technology. It is equipped with such versions of Apple’s mobile gadgets as the iPhone 5s, iPhone 6 and iPhone 6 Plus. According to the manufacturer, in the sixth-line models, this technology is more advanced. However, on forums, many users often complain that the Touch ID is a rather poorly working element in both the first and second versions.
Touch ID is definitely a good idea. And not only in terms of marketing, but also for practical use. Using Touch ID, the owner of an iPhone can unlock his device, enter the “accounts” of some programs on the network, and make payments via Apple Pay. But this is the case if the technology functions smoothly, which is not always the case. As with any electronic mechanism, sometimes problems arise in Touch ID. How to deal with them? Let's get it right.
Firstly, if problems were discovered after recent firmware before the "OS" version 9 (or more "fresh" versions of iOS), you may need a dingrade. This term refers to the rollback of the system to the previous version. But if the problems are not so significant, the best solution is to wait for the next update.
All other problems are often caused by misunderstandings that do not involve anything serious. Therefore, most of them, the user can decide on their own, without contacting the repair shop. Moreover, there are not so many such problems, and the methods for solving them have long been known. In this article, we will consider each problem and how to solve it in detail.
It often happens that the fingerprint does not work on the iPhone 6 or iPhone 5S. If the system crashes, experts recommend a simple reconfiguration. In other words, you need to re-train your gadget with fingerprint recognition. When the first scanners appeared, Apple took care of the annual software update for them. This is done so that the devices remember the fingers of their owners as best as possible.
Significant optimization in this area was carried out in the "OS" of the eighth version. But as the practical experience of many users has shown, if the fingerprint is not regularly refreshed, about a month later Touch ID will begin to fail. The reasons for this are usually the most commonplace, but basically they are cosmetic in nature (the print is worn out, dry skin of the finger and the like are misunderstandings).
Given the above, with the Touch ID glitches on the iPhone 5S, you need to update the fingerprint in the gadget's memory. But before the procedure, you need to wipe the surface of the display well and wash your hands. Then you should go to the iPhone settings, and after that - in the Touch ID password section. In this case, the earlier fingerprint must be deleted through the swipe, moving along the display from the right to the left. After this action, you need to click on the add fingerprint button and again carry out the usual operation of entering the fingerprint, in accordance with the instructions.
Touch ID not working on the App Store
Such as the previous problem described, is quite common. And this is usually due to the fact that the scanner does not interact with the App Store. As before, the reason most often lies in cosmetic factors. But sometimes the problem arises due to software malfunctions iPhone 5S. Many users note that gadgets based on the "OS" of the eighth version, or rather, the Touch ID technology in them, in this store does not work.
To solve this problem, you must perform the following steps:
- Click on the settings section, and then on the item Touch ID and password.
- Go to the technology use section and disable the App Store.
- Reboot the device system.
- Return to the original settings, enable the App Store.
After all the actions performed, the Touch ID-bug in the store should be removed automatically. Recall also that if the user did not make purchases in the store during the day, when you log in again, the system will ask for a password.
The fingerprint scanner does not work in principle
It happens that the scanner itself fails, that is, it simply breaks. Although this happens extremely rarely.
A complete failure of the technology after an update can signal a breakdown. In this case, you can try “Hard Reset” by making a backup procedure before that.
But if the problem is the malfunctioning of the iPhone 5S software, a hard reboot usually solves the problem 100%. Otherwise, the user will have to contact the repair, because without a competent diagnosis of the device there is no longer enough.
Touch ID stops working at low temperatures
According to statistics, glitches in the operation of technology in winter or in cold conditions occur much more often. As always, the explanation for this phenomenon is simple. It's all about changes in the papillary pattern of the fingers, which changes with changing weather conditions. Of course, it is not possible to determine such changes by eye. But the smart Touch ID immediately detects them and gives out glitches.
As you might have guessed, this whole thing is also treated through updating the fingerprint. But here you can make everything even easier. It is enough to execute and save your “winter” print in the device’s memory. To do this, you must do the procedure as soon as you come from the street, and your fingers are still cold. Although, this is not a guarantee of a successful solution to the problem. According to the owners of iPhones, the above methods do not always cope with the situation.
If the scanner does not work in dirty or damp conditions
There is no need to go into long explanations here. Obviously, moisture and dirt do not allow the system to scan a fingerprint. It is about the presence of dirt or moisture, not only on the finger itself, but also on the surface of the scanner. Therefore, before the operation, you need to wash and dry your hands well and carefully wipe the scanner with a dry cloth.
But you should remember one important point: you don’t need to keep your hands in water for a long time when washing, as this will cause the skin to swell and the papillary pattern will change greatly.
However, Apple guarantees fans of its products that in the new gadgets of the sixth line labeled S Touch ID, it works more effectively with wet surfaces. But at the same time, developers still do not recommend using a scanner when their hands are wet.
Damage after repair: reasons
In simple words, in the process of repairing the device, the loop between the Touch ID and the phone board may be damaged. This leads to the fact that the authenticity of the fingerprint system is not able to determine. And after that, the gadget deactivates the biometric sensor. In such a situation, the replacement of individual elements in order to establish the operation of the technology is impossible. The identifiers between the Secure Enclave and the third-party sensor will simply not match.
If the cable is completely damaged, then its restoration is an impossible task. The fact is that it includes ten tracks consisting of several layers. And the thickness of each track is a tenth of a millimeter.
The situation is different with the elements of the Home button that regulate the process of registering a click. From a replacement - a simple matter. However, unlocking the device from now on will be available exclusively through a password. Identifying a broken Touch ID through settings is easy. To do this, carefully consider the menu for adding new prints. It should be gray if there is any malfunction.
The only way to get a properly functioning sensor with fingerprint technology at the core is to use the elements of another device. This means that you will need to install a new board and Home button. However, this repair will cost the user very expensive. It is advisable in this situation to purchase a new iPhone. Of course, if Touch ID technology is very important for the user.
Apple developers with the release of iPhone 5s have introduced a new Touch Id feature - a fingerprint reader. With it, users of apple gadgets can easily make purchases in the App Store, unlock their phone, etc. Very often on the forums you can find topics about the broken Touch Id.
In this article we will try to figure out why Touch Idi does not work on the iPhone 5s / 6 / 6s and how to fix it?
To begin with, it should be noted that if the device began to fail after a recent update - most likely, you will have to roll back the system and return to the previous version of iOS.
If this method did not help you, you should resort to the options for repairing Touch Idi described below.
Touch Idy stopped working on iPhone 6 / 6s / 5 / 5s
Mechanical Repair Touch Id - Extreme Measure
What should I do if Touch Id does not respond to any actions? In this case, if Touch Aydi crashed as a result of a software failure, a hard reboot should help. To do this, hold down the Home and Power keys and hold until the device reboots.
If this problem was programmatic in nature, rebooting will solve the problem. If the phone was physically affected, you will have to contact a service center where a qualified technician will be able to diagnose and, if necessary, fix the problem.
Touch ID does not work on iPhone 6 - do it yourself repair
If there are slight malfunctions in the operation of the Touch Id device, Apple developers advise you to reconfigure, in other words, make a new fingerprint and get rid of the old fingerprint.
It is advised to do this periodically so that the fingerprint data in the device is fresh, because human skin on the hands is constantly exposed to various factors, and therefore the imprint may slightly change.
In order to make a new fingerprint, you need to go to "Settings", then select "Touch Id and password." Remove old prints. After that, click "Add fingerprint" and perform the necessary actions in accordance with the instructions.
Touch ID stopped working on the iPhone 5s / 6 / 6s / 5 on the App Store
Basically, the cause of this problem is also slightly modified fingerprints, as a result of which the system cannot recognize them, however, sometimes there are cases when the problem is incorrectly installed software.
The forums also complain about the crash when the App Store does not see Touch Id. How to fix this?
- Go to the Gadget Settings and look for "Touch Id and Password";
- We find the section "Using Touch Id" and turn off the "App Store, iTunes Store";
- Reboot the iOS device;
- Go back to the Touch Id settings and turn on the "App Store, iTunes Store."
After these actions, there should not be a problem.
IPhone 6 problems. Touch Idi does not work in winter, in the cold
There are many complaints about the poor performance of Touch Id in the cold season. To explain the cause of this problem is very simple - as a result of the cold, our fingerprint is slightly modified, which is why the system cannot recognize it.
In solving this problem, frequent updating of the fingerprint or creation of a “cold” fingerprint will help you. Scan your fingerprint in the cold. However, it is believed that these methods help only in part, however, if there is an urgent need for this function in the cold - it is worth a try.
Due to exposure to water and dirt, Touch Id does not work on iPhone 6 / 6s / 5s / 5
iPhone and iPad can be attributed to premium devices. However, users are having problems with them. One such common problem is Failure. Cannot complete Touch ID setup. " This error occurs when updating the operating system and disappears with the subsequent loading of components. For those who do not want to wait for the next update, we offer the following methods for solving the problem.
Ways to resolve errors when setting up Touch ID
The official way to solve the problem is to recreate the Touch ID fingerprints. Instructions for its implementation are as follows.
- Select the “Settings” menu, then “Touch ID and password code”.
- A new window will appear. Here we enter the password, and also turn off “Unlock iPhone” and “iTunes Store and Apple Store”. Some models may have an “Apple Pay” item in this section. It also needs to be disabled.
- We return to the initial screen. We CLICK simultaneously the "Home" and "Turn on and off" button. Hold these buttons until the Apple logo appears. The device will reboot. This may take some time.
After rebooting the device, it’s worth going back to “Settings”, “Touch ID and passcode”. Here we include those items that were previously disabled and set a new fingerprint. Everything should work. However, if this method does not work, you should do the following.
- Go to "Settings", "Basic", "Reset" and click "Reset all settings."
- After we repeat the attempt to create a print.
If a reset didn’t solve the problem, you should contact Apple Support. According to many users who have encountered a similar problem, replacing the Home button, the sensor, helped. However, you are lucky if your phone is under warranty. Such a service is quite expensive.
See how to solve the problem in the video:
