On the iPhone, the connection to the app store failed. Why Can't Connect to iTunes Store: Causes and Solution

Any citizen who owns an expensive flagship from Apple, even if it is an iPhone or any gadget may encounter such a problem - “What will be impossible to enter the official app store (App Store).” As they say in jest: to stumble upon such a disaster - everyone has a chance - 50 to 50 percent. This means that a problem can occur with each user, regardless of the device used, as well as regardless of any social or any other signs.

If such an error occurs on an Apple mobile device, you do not need to panic, and even more so do a hard reset (deleting all settings and personal data on the mobile phone), because it is enough to solve this problem differently. The error on each apple device can be displayed in different ways. However, in ninety percent of cases, users talk about messages related to this problem, such as “Connection failure to the App Store”, “Could not connect to the app store”, and so on.

Why can't connect to itunes store?

Usually this trouble appears after a person wants to install some program update on his smartphone or, in general, download a completely different application (game), and he gets a peculiar error, due to problems that may have been repeatedly noticed earlier by himself to users.

Here is a list of sample issues that couldn’t connect to the itunes store:

• The date and time values \u200b\u200bwere incorrectly set on the smartphone. There may be no reference to the correct time zone.
• The serial number of the device from Apple could be hidden, and because of this, the error actually pops up - "I can’t connect to the itunes store." However, to cope with this problem, it’s enough just to go to the “Settings” section first, select “About the device” and see if we have the values \u200b\u200bwe need.
• The third problem, due to which an information error may pop up, is called "Lack of a normal Internet connection." Apple’s developers have repeatedly said: “For the App Store to function properly, you need high-quality internet.” Therefore, if there is a problem with the Wi-Fi network at home, there is a chance that this error will pop up repeatedly.
• Expired (invalid) root certificates stored on the device can also be a problem, due to which an informative message appears - itunes could not connect to the itunes store. This case is treated elementarily. It is necessary to delete two files from the certificates folder, namely “ocspcache.db”, “crlcache.db”. Next, you need to reboot the device and try again to go to the App Store.

Initial steps when an “App Store connection failure” error occurs.

Before you follow the proposed recommendations or seek help from specialists, you must carefully examine the router (modem) available at home. If the Internet connection is working properly, you can try to log in to Apple ID in a new way on your mobile device, reboot the phone later and check the operation of the App Store servers. There are times when the elementary procedure “Log out of the account” and re-enter the necessary data helped solve this problem and did not have to spend a lot of time to eliminate the existing disaster.

Conclusion

Perhaps this was considered all the ways to solve the problem of connection failure to the App Store. If a message appears, then you should not start worrying, just pull yourself together, try to log into your Apple ID account in a new way, restart your mobile phone, try updating the software (version of the iOS operating system) and see if the existing problem is solved. At times, excessive actions performed by a person can do more harm than good. You do not need to do a Hard Reset right away, even if there is a saved copy of personal data and applications, because there may also be some problems with restoring this copy. Better to start small and watch the result.

Anyone who owns an iPhone or other Apple mobile device may come across this problem. Here, as in the joke about aliens - a chance of 50 to 50. It can occur in any user at any time, regardless of generation or type of device. It may occur on any Macintosh product. If an error is issued on a mobile device, do not worry, much less do a full reset. Even if you save important data in advance, after this operation you will have to reinstall all third-party applications again, but this will not solve the problem. So, we begin to breathe more smoothly and read on? The error may look like the message “Connection to the App Store failed”, or in the form of the window “Cannot connect to the App Store”. Some Icloud suffers the same disease. Itunes and Imessage.

Why App Store Connection Fails

Typically, a problem occurs when you try to download a new application or update an already installed one. There are several options for its occurrence, and in most cases the reason lies in a failure on the device itself.

For example:

• Incorrectly configured date and time. It is important that the correct time zone is specified.
• The device serial number is hidden. The “About device” data must contain a serial number. If the serial number of the device is hidden, or OS X version or build number is displayed instead, the server will simply refuse authentication to the device. After updating the OSes, exactly such a replacement of numbers can occur.
• Incorrect network settings. When connected via Wi-Fi, access to some or even all resources may be limited. The network administrator may have changed the settings, or Wi-Fi access is limited only to a few allowed servers or domains. In general, the Internet should be!
• Incorrect or expired certificates for the device. With an expired security certificate, the server will refuse to pass the device. This point applies primarily to desktop computers. It is treated by removing crlcache.db and ocspcache.db from the certificate folder / var / db / crls / and then rebooting the system. There are options for setting up certificates and modifying Keychain, which contains passwords and certificates manually, but, firstly, the user may not have enough privileges to modify the certificates, and then you will have to reinstall OS X, and secondly, there are simpler solutions. For example, a call to Apple support.

What to do if a failure to connect to the App Store on a mobile device

The first step is to check if the Internet is available. Perhaps the router needs to be restarted, or maybe the mobile traffic has ended. If the Internet is there, then something is wrong with the settings in the device.

There is a fairly simple way that is accessible to any Iphone or iPad user. It allows you not to delve into the settings for a long time and solves the problem in most cases. This method consists of two steps:

• We exit from our Apple ID in the device settings.
• We go back to your Apple ID.

For fidelity, you can reboot the device between these two steps. All is ready! No reinstallations, no settings, you can go to the App Store.

Cannot connect to iTunes store

The error message may look very different, but in the end the situation is the same. For users of mobile devices, the solution is the same - check if the Internet is available, go back to your ID.

I can’t connect to iTunes via Apple TV.It's all a bit more complicated. We check the availability of the Internet, updates for TV and date settings. We fix errors manually and get access to iTunes. If you can’t access via Macbook or stationary Mac, you should pay attention to a few points, in addition to those listed above:

• Make sure the latest versions of Safari and Itunes are installed on your computer.
• If a firewall (firewall) is activated on the system, make sure that it allows you to connect to iTunes. This, of course, applies to cases when logging on to this system for the first time, or if the firewall has recently been installed (activated).

If the problem occurs when you try to access Itunes via PC, then check again if it answers those. Itunes requirements, update the OS to the latest version, do not use the built-in proxies to connect to iTunes.

In addition to this, other problems may arise. The most common is iTunes and software conflicttracking traffic on a computer. It may look like “Empty” iTunes or be accompanied by a message with the number 0x80090318. This means that some software components on your PC use LSP technology. In a sense, this message may even be a good sign. Perhaps the firewall is to blame for this again, or perhaps Apple just discovered a Trojan on your system. In the first case, we resolve the issue with the permissions of the firewall, and in the second, we urgently need to clean the system.

Perhaps these are all cases when there may be a problem connecting to the App Store. In most of them, the refusal is accompanied by a more or less informative message, and in the vast majority, regardless of the contents of this message, switching to Apple ID will solve the problem. The main thing is not to fuss, but to check everything in order, if a problem arose. Otherwise, rash actions can lead to a much worse result. The likelihood of this and other problems is reduced by preventive measures. Keep the software on your devices as updated as possible to the latest versions, use a reliable antivirus.

With the purchase of any "apple" gadget, you will have to register an Apple ID. This is a required step to use the device. This data will be needed even with a simple download of a free application from the AppStore store. There are times when you can’t log in through your account. What to do in this case?

ID is your account through which you can use Apple services. These include: AppStore, iMessage, iCloud, Apple Music, FaceTime, and others. With this recording, you can enable iPhone search in iCloud and, in the event of a loss of your phone, lock it remotely.

Apple ID data is also used to synchronize and restore the device. When you register, you get 5 GB of space in iCloud cloud storage. You can post backed up personal data there for recovery cases. Log in to these services through the password of the account. There are several ways to create such a record.

Ways to create an Apple ID

Typically, such an account is created the first time you use the gadget. If you have already used, for example, iPhone, then when changing the old model to a new one, you can use an existing ID. The very first step is to create an email account. Be sure to use your data and provide it correctly. In the future, you may need to restore the password from the mailbox (if you forget) and then you can confirm that this is your email address.

You can create an account using a computer or directly from the device itself. In both cases, you will need an Internet connection with a good signal and speed. There are two ways to create directly from the gadget: by specifying a payment card and by a free way. It is conditionally possible to divide the created accounts into free ones and with an indication of the card number. Registration of a card is necessary if you are going to buy software. To do this, open the "settings" icon and look for the "iTunes Store, App Store" section. In the expanded area, click "create an Apple ID".

For free registration, open the AppStore icon. Select some free application and click the download button. There will be a notification with several options: enter through an existing ID or create a new one. Choose "create ...". Further, the paths of the first method and the second are almost identical. Enter the data for registration. Read all terms and information. After you click "accept" you agree to act within their framework.

Answer a few questions (write down answers somewhere) that will help with account recovery. After that a message appears about the payment being made. If registering a card, enter its data. If you use the free method, then click "no." Complete the registration by clicking "next". Check the mail indicated in the registration. Open an email from Apple and follow the instructions. Done.

The second method involves a PC and iTunes. Here you can also indicate a map or not. Open the program and in the workspace on the right click the “iTunes Store” if you indicate a map. If not, then go to the store and download the free application and open the menu through it. The following steps are the same. A notification will appear in which you need to click "create ...". You indicate all the data, answer questions, read and agree to the conditions as described above. Also indicate the card data or click "no." Complete the registration, check the mail, follow the instructions.

Unable to create an account

A common reason for impossible registration is age. You can only register an Apple ID if you are over 13 years old. In this case, this is possible with the consent of the parents (guardians). Full registration is possible at the age of 18 years. If a younger age (up to 18 years) was initially indicated and after the refusal the data were replaced with the correct ones, registration will fail.

You cannot use email addresses for the account: [email protected] and [email protected]. The email service @ Gmail.com is good. Also, the registration problem may arise due to the use of incorrect characters in the password and login. Password complexity must be respected. The use of simple combinations and the repetition of characters (three in a row) is not allowed. Consider all these features when registering, and you will be able to successfully register.

What to do if the message “Login failed. Is the limit on the number of free entries activated? ” This happens if you purchase a used gadget. Only a few accounts can be activated on one device, this is programmed by Apple.

Use to register another iOS device. Pre-exit the associated Apple ID entry in the settings. Sign up and use your Apple ID for your phone.

Or if you have the opportunity to use a Mac with its system, then you can get rid of this problem through the iCloud settings on your computer. Enter your account information, after which it is activated, and you can use it on your phone.

Apple ID Login Failed

Verification failure can occur for several reasons. This could be a software system crash or a problem accessing the Apple server (technical work, for example). What to do if such a problem occurs. There are two ways to troubleshoot a validation failure.

Activation Pass Through iTunes

ITunes can also sometimes be buggy. In order to get rid of the most common errors, take the following measures:

• Make sure that the Internet is working correctly and its speed is high enough for this operation.
• If you have antivirus software, disable it for a while.
• Update iTunes to the latest version.
• Log out of your iTunes account. To do this, in the program in the upper left click the "store" icon. Select "deauthorize the computer." After that reboot the PC. After switching on, log in again.

ID Form Skip

If you are unable to log in through your account, return to the phone settings window. And click on the option “Set up as a new iPhone”. In the activation window that opens, click on the item “Skip this step”. Confirm your actions by pressing the “skip” key. Complete the rest of the phone activation steps and gain access to the device.

Now, to activate your account, go to the “settings” icon and go through authorization. If for some reason you still cannot log in, check the following parameters:

• Make sure that at the time of authorization the company's services are available and do not carry out any maintenance work.
• Make sure the date and time are set correctly. If it is not possible to automatically set the correct parameters, set them manually.
• Check the relevance of the OS. Betas can often have system bugs.
• Check the functionality of the Internet network. The signal should be good and have a high speed.
• Try logging out and rebooting your device. After log in again.
• Reset to factory defaults.

Try all the suggested adjustment methods for joining your Apple ID. If after all measures, the problem persists, contact an authorized service center for diagnosis and possible repair.

Once upon a time, I already wrote an article. Today I have done more global work. For several hours in a row (somewhere around 8-9) I collected and systematized iTunes errors and their solutions in a separate pivot table. To do this, I checked immediately with several sites on which these errors were already collected, and also updated information on almost every error on English-language blogs. The result is an impressive table that contains all the errors found that occur when working with iTunes.

On site   in this article I place the table itself in which there are three columns: error, reason, solution. Under the table I place a PDF file that contains the 4th column - links. For some errors (20 percent) there are quite intelligible Apple instructions in Russian.

Among other things, I give a couple of useful links to solving the most common errors. Instructions in Russian.

Resolving device update and data recovery errors in iTunes http://support.apple.com/kb/TS1275?viewlocale\u003den_RU - this manual outlines in general terms what to do if an unknown error occurs. Ordinary users can start with these steps.

• Update iTunes
• Upgrade Your Operating System
• Check your security software on your computer (temporarily disable antivirus software)
• Disconnect all additional USB devices
• Reboot iPad (iPhone, iPod)
• Try updating or restoring again.

This should be enough for many to solve the problem.

Troubleshooting specific upgrade and recovery errors http://support.apple.com/kb/TS3694?viewlocale\u003den_US. The second article covers a wide range of errors. I recommend it for review if you have one of the following errors:

• Communication troubleshooting (3014, 3194, 3000-3999)
• Security software settings (2, 4, 6, 9, 1000, 1611, 9006, 9807, 9844)
• Checking USB connections (13, 14, 1600-1629, 1643-1650, 2000-2009, 4000-4016)
• Checking hardware for problems (1, 10-47, 1000-1020)

If neither the first nor the second article helped, then you can go to the table (you can start from the table).

Anyone who owns an iPhone or other Apple mobile device may come across this problem. Here, as in the joke about aliens - a chance of 50 to 50. It can occur in any user at any time, regardless of generation or type of device. It may occur on any Macintosh product. If an error is issued on a mobile device, do not worry, much less do a full reset. Even if you save important data in advance, after this operation you will have to reinstall all third-party applications again, but this will not solve the problem. So, we begin to breathe more smoothly and read on? The error may look like the message “Connection to the App Store failed”, or in the form of the window “Cannot connect to the App Store”. Some Icloud suffers the same disease. Itunes and Imessage.

Why App Store Connection Fails

Typically, a problem occurs when you try to download a new application or update an already installed one. There are several options for its occurrence, and in most cases the reason lies in a failure on the device itself.

For example:

• Incorrectly configured date and time. It is important that the correct time zone is specified.
• The device serial number is hidden. The “About device” data must contain a serial number. If the serial number of the device is hidden, or OS X version or build number is displayed instead, the server will simply refuse authentication to the device. After updating the OSes, exactly such a replacement of numbers can occur.
• Incorrect network settings. When connected via Wi-Fi, access to some or even all resources may be limited. The network administrator may have changed the settings, or Wi-Fi access is limited only to a few allowed servers or domains. In general, the Internet should be!
• Incorrect or expired certificates for the device. With an expired security certificate, the server will refuse to pass the device. This point applies primarily to desktop computers. It is treated by removing crlcache.db and ocspcache.db from the certificate folder / var / db / crls / and then rebooting the system. There are options for setting up certificates and modifying Keychain, which contains passwords and certificates manually, but, firstly, the user may not have enough privileges to modify the certificates, and then you will have to reinstall OS X, and secondly, there are simpler solutions. For example, a call to Apple support.

What to do if a failure to connect to the App Store on a mobile device

The first step is to check if the Internet is available. Perhaps the router needs to be restarted, or maybe the mobile traffic has ended. If the Internet is there, then something is wrong with the settings in the device.

There is a fairly simple way that is accessible to any Iphone or iPad user. It allows you not to delve into the settings for a long time and solves the problem in most cases. This method consists of two steps:

• We exit from our Apple ID in the device settings.
• We go back to your Apple ID.

For fidelity, you can reboot the device between these two steps. All is ready! No reinstallations, no settings, you can go to the App Store.

Cannot connect to iTunes store

The error message may look very different, but in the end the situation is the same. For users of mobile devices, the solution is the same - check if the Internet is available, go back to your ID.

I can’t connect to iTunes via Apple TV.It's all a bit more complicated. We check the availability of the Internet, updates for TV and date settings. We fix errors manually and get access to iTunes. If you can’t access via Macbook or stationary Mac, you should pay attention to a few points, in addition to those listed above:

• Make sure the latest versions of Safari and Itunes are installed on your computer.
• If a firewall (firewall) is activated on the system, make sure that it allows you to connect to iTunes. This, of course, applies to cases when logging on to this system for the first time, or if the firewall has recently been installed (activated).

If the problem occurs when you try to access Itunes via PC, then check again if it answers those. Itunes requirements, update the OS to the latest version, do not use the built-in proxies to connect to iTunes.

In addition to this, other problems may arise. The most common is iTunes and software conflicttracking traffic on a computer. It may look like “Empty” iTunes or be accompanied by a message with the number 0x80090318. This means that some software components on your PC use LSP technology. In a sense, this message may even be a good sign. Perhaps the firewall is to blame for this again, or perhaps Apple just discovered a Trojan on your system. In the first case, we resolve the issue with the permissions of the firewall, and in the second, we urgently need to clean the system.

Perhaps these are all cases when there may be a problem connecting to the App Store. In most of them, the refusal is accompanied by a more or less informative message, and in the vast majority, regardless of the contents of this message, switching to Apple ID will solve the problem. The main thing is not to fuss, but to check everything in order, if a problem arose. Otherwise, rash actions can lead to a much worse result. The likelihood of this and other problems is reduced by preventive measures. Keep the software on your devices as updated as possible to the latest versions, use a reliable antivirus.

For many owners of modern devices such as iPod, iPad or iPhone, in the process of installing any applications from the App Store, a message pops up saying that they can’t connect to the iTunes Store, which makes downloading, updating impossible and install the desired application.

At present, no one knows for sure why this problem arises. Naturally, if you find this problem at home, you immediately start to ask questions related to how to connect to iTunes. But still there are such craftsmen who managed to solve this problem.

The essence of the problem

The initial conditions are the use of a third-generation iPad tablet, a Wi-Fi version with 32 GB of internal memory. Connect to the Internet using a D-Link DIR-300 router. No deviations in the work of the tablet itself were noticed. After updating the version and trying to download free applications, a phrase pops up that it is impossible to connect to the iTunes Store. With all this, no one was blocking access to the App Store, that is, you can watch annotations for applications, etc. Any attempts to restart the tablet, etc. did not help. The most interesting thing is that even applications located in the Apple iCloud cloud service previously saved there are not installed. And if you go from your personal computer to the latest iTunes application, you can make sure that everything is in order. That is, everything is fine on the desktop computer, and the tablet gives an error. And this means that the problem is in the tablet or in its update. It is worth noting that the tablet did not jailbreak (from the English. Jailbreak).

Let's try to consider two methods for solving this issue.

Settings in the app store

• First you need to go to the App Store.
• We find the Featured section, scroll to the end and click on the Apple ID parameter - this is the parameter containing all of our login information in the application store. Next, a window pops up where you need to select Sigh Out.
• Go to the Featured section again and enter all of our credentials for the App Store again. In the event that you have an associated credit card, you must enter all the data on it.
• If the above actions did not help, and you still wonder why it doesn’t connect to iTunes, then just try rebooting the device. To do this, click on the Sleep / Wake button located at the top right of the tablet. After clicking this button, an arrow will appear on the top of the screen with the words Turn off. Next, just turn off the device by pressing the Sleep / Wake button again.

Time Zone Change

• You need to go to Settings (Setting)
• Then find the General section and go there
• Next, look for the Date and Time tab.
• Here you should disable the Automatically parameter.
• Must be set in the Timezone section 2038. Here it is necessary to be careful that the set parameters of the year are active. This is determined by the color of numbers and dates. You also need to change the name of your city to any other.
• Then we leave everything in this form and go to the application store. We go to the Updates section, where for sure you will see an inscription that you can’t connect to the iTunes Store. You can see the same inscription by going to the Featured section, but now you most likely will not even be able to get to the application store.
• Then you just need to return all the changed settings to their original state.
• Then just go back to the app store to check if you entered everything correctly.

And here comes the long-awaited moment. Go back to the App Store, but again you will be disappointed, because again the problem is that the iPhone does not connect to iTunes, in fact, as well as on the iPad and on the iPod. But one should not immediately succumb to panic and hysteria, it is better to just wait a little while. In this case, you can continue to work on the tablet, or leave it alone.

And after some time, having already forgotten about your torment with installing the application, it is better after a few hours, you can try again. To do this, we’ll go back to the App Store and select any free application, you will immediately notice that the system no longer writes - the iPad does not connect to iTunes, but simply asks to enter the password for our account for the app store again. Do not worry, everything is in order. Next, you just need to enter your password and calmly download the application you need. Try again, and you will succeed again.

It should be noted that it is still not clear what exactly led to a positive result, since there were attempts instead of 2038 to establish 2013 and 2014. Also, cities have changed to different continents more than once. There were attempts to disconnect from the router and even turn off Wi-Fi. But in the end, anyway, the result was obtained. And the window with ominous words can’t connect to the iTunes Store, it didn’t appear again, and all the necessary applications were successfully installed on the iPad. And this means that you can achieve the desired results using various methods.

When Apple engineers and programmers take their well-earned vacation, PR and marketers drive progress. I could not find other excuses for the frequent appearance of various flaws in the work of the “fruit” OS. Moreover, claims are sometimes true for both desktop and mobile systems. This time we’ll talk about ways to eliminate them in relation to iTunes and the App Store.

Let someone who has never come across an annoying notification “Unable to connect to the iTunes Store” throw an iPhone at me. This signature tends to appear at any time, being completely unrelated to connection problems. In any case, getting rid of it is much easier than you thought.

Despite the obviously software nature of the problem, we strongly recommend that you make sure that your personal account is replenished, and that the Wi-Fi router is working as usual. After making sure that everything is in order with the Internet, go to "Settings" - "Basic" - "Date and time", where set the automatic time setting. Recently, iOS has been clearly dependent on the punctuality of the owner.

The relevance of the firmware plays no less a role in the stable operation of iOS and its services than a high-quality Internet connection or time zones. The gurus from Cupertino tirelessly reiterate this to us, directly imposing the next update, “correcting all (!) Errors”. Play in believe, I do not believe, of course, we will not, but you still need to install the latest version of iOS. Follow this in the application “Settings” - “General” - Software Update ”.

If this is complete order, the main reason for blocking access to iTunes and the App Store may be an artificial restriction imposed by the VPN service. Go to "Settings" and, having counted the sixth line on the left with the same mark, move the activation slider to the "off" position. Valid only for devices with an LTE module.

However, it happens that the inoperability of iTunes and the App Store is due to objective reasons. This is possible during maintenance work. In order to check the status of the company's servers, it is enough to visit a special page on the official website. There you will gather all the necessary information about the activity or inactivity of the desired service.

P.S. If all of the above does not help, an emergency reboot is our everything.

Rate:

When Apple engineers and programmers take their well-earned vacation, PR and marketers drive progress. I could not find other excuses for the frequent appearance of various flaws in the work of the “fruit” OS. Moreover, claims are sometimes true for both desktop and mobile systems. This time we’ll talk about ways to eliminate them in relation to iTunes and the App Store.

Let someone who has never come across an annoying notification “Unable to connect to the iTunes Store” throw an iPhone at me. This signature tends to appear at any time, being completely unrelated to connection problems. In any case, getting rid of it is much easier than you thought.

Despite the obviously software nature of the problem, we strongly recommend that you make sure that your personal account is replenished, and that the Wi-Fi router is working as usual. After making sure that everything is in order with the Internet, go to "Settings" - "Basic" - "Date and time", where set the automatic time setting. Recently, iOS has been clearly dependent on the punctuality of the owner.

The relevance of the firmware plays no less a role in the stable operation of iOS and its services than a high-quality Internet connection or time zones. The gurus from Cupertino tirelessly reiterate this to us, directly imposing the next update, “correcting all (!) Errors”. Play in believe, I do not believe, of course, we will not, but you still need to install the latest version of iOS. Follow this in the application “Settings” - “General” - Software Update ”.

If this is complete order, the main reason for blocking access to iTunes and the App Store may be an artificial restriction imposed by the VPN service. Go to "Settings" and, having counted the sixth line on the left with the same mark, move the activation slider to the "off" position. Valid only for devices with an LTE module.

However, it happens that the inoperability of iTunes and the App Store is due to objective reasons. This is possible during maintenance work. In order to check the status of the company's servers, it is enough to visit a special page on the official website. There you will gather all the necessary information about the activity or inactivity of the desired service.