Wildberries - one of the top Russian online stores of clothing, footwear and fashion accessories. According to Forbse magazine, Wildberries online store ranks 7th in the list of the most expensive companies on the Russian Internet.

The headquarters of Wildberries is located in the village of Milkovo near Moscow. On the official website of the Wildberry store, you can buy men's, women's and children's clothing from popular world brands and all kinds of modern goods with delivery throughout Russia. To order on the Wildberries website, you need to register a personal account.

What does LK Wildberry give?

The Wildberries personal account allows users to familiarize themselves with and observe the entire process of sending the selected order. The conditions for ordering and returning goods are described in detail. In addition, the personal account contains very convenient additional options that distinguish the Wildberries official website from other similar online stores. Among them are the following:

Additional bonuses include subscribing, for which the user receives a discount.

lk.wildberries.ru

You can enter your Wildberries personal account by clicking on the "Login" button in the upper right corner on the main page of the site.

The registration form is available on the main page of the Wildberries official website. It is noteworthy that it is highlighted in a separate form with a note for "new users".

When registering, you must specify the minimum set of information:

E-mail address.
Password and confirm it.
Fill in a minimum of information about yourself: last name, first name, patronymic, date of birth and gender.
The phone number to which the code will be sent to confirm the activation of the account. It will need to be entered in the same form in the appropriate window.

When registering in your Wildberry account, you can also subscribe to an SMS-mailing about new promotions and receipts. You can also recover your password using the registration form, where there is a corresponding tab.

You can register your Wildberries personal account using your social media accounts. When using registration forms of social networks, information about discounts, bonuses, new receipts will appear in the feed on the account page.

Instructions on how to enter

When you register on the portal, and using the SMS received on your phone, confirm it, be sure to remember your username and password. In the future, with their help, you will be able to log into your account.
To do this, at the top in the right corner of the main page of the online store, find the key To come in.
Click on it. You will see a page asking you to enter your login (E-mail, phone) and password.
Enter this information.
Click on the button below - To come in.
You will be automatically transferred to your Personal Area.

After entering, it will not be difficult for you to make purchases at Wildberries and use discounts, promotional codes.

By clicking on the word "Registration" the user will see the following form:

All contacts of the largest online store Wildberries | Wildberries.

Every day, more and more people are wondering - why waste precious time after work or weekends to acquire the necessary things. And what's even worse, if you know exactly what to buy and don't like long trips to the shops, but you can't find what you want - this day seems to be the most tiring day in your life. But really, why waste time if there is a huge online store of clothes, shoes, accessories and much more - Wildberries! Everything you need in one place, and even with constant promotions, sales, discounts.

Interested? Go to the store! For those who first decided to place an order at Wildberries, you should definitely read about registration, searching and placing the first order.

Wildberries - toll free hotline contact number 8800

On the Wildberries website, the information necessary for ordering goods online is provided as detailed as possible, but still, quite often a question arises that I would like to agree with the seller. Also, the Wildberry service provides advice and assistance from an experienced stylist.

If you wish, you can contact the store around the clock directly in your browser. To do this, go to link and click on the link under the "Call from site" menu.

For those who find it more convenient to communicate by phone - 24-hour Hotline 84957755505

Wildberries - contact phone number of the Call Center, support services in your region

The hotline telephone number may vary depending on the customer's place of residence. In order to find out the contact number of the support service for your region, you will need to go to linkselect a settlement and click on it.

Wildberries - contact phone number of the Call Center, support services in your region: select the region

After that, you will automatically return to the same page and the required number will be displayed in the "Phone of your region" menu.

Wildberries - contact phone number of the Call Center, support services in your region: select the region

Please note: if you allow the site to track your location the first time you visit the site, then you do not need to manually select your region.

How to write a message, letter to the Wildberry online store?

Real gurus of online shopping are gradually giving up wasting time waiting for the operator and asking all the necessary questions in correspondence. And you can do it all in one click!

You are on the page of the product you are interested in, and you have a question? Under the product description, select the "? Questions" menu and click on the pop-up "Ask a question" button. Please note that only registered users can ask questions in this menu.

But you can get an online consultation in this way:

Telegram, WhatsApp, Viber click the icon on this site page.
Skype Wildberries WB(text only)
In the menu "Questions, regrets?" by link
On the Wildberry Forum link

Please note that all the specified methods in this section are intended solely for chatting and it is impossible to get advice by calling.

Wildberry Email

Another effective method of communication is email. Do you prefer to keep in touch through her? There is a unified mail in Wildberries - [email protected] .

We hope that our article helped to establish communication with one of the most popular sites, and now you can clarify all your questions from the employees, after which you will please yourself with new things!

WildBerries online store is one of the leaders in the sale of goods. He has many representations throughout Russia.

Such a large company naturally has its own contact center. Let's tell you more about it.

WildBerries Contact Center

Attention! The call center is open 24 hours a day, 7 days a week. Thus, the support service is always ready to help customers solve their problems and advise on various issues.

By calling the contact center, the client can leave a complaint about the seller or the quality of the goods, inquire about the delivery time of the goods or consult with the operator on various issues.

Other ways to contact customer service

The official website of the company provides detailed information in the corresponding section. Link: www.wildberries.ru

The company also offers alternative communication options: social networks, e-mail, IP-telephony and contact via the website.

1. The What’sApp application is used mainly for text messages from a client.

Considering that this is a messenger for mobile devices, customers have the opportunity to contact the company's support service at any time.

2. Skype - a program for video calls and sending messages. WildBerries only use it for text communication.

This is due to the fact that the software does not support multichannel, that is, while there is a conversation via Skype, other subscribers cannot call.

3. Email is represented by three addresses:

1. Electronic box [email protected] serves to receive requests from customers, and also through it, answers to the user come.

2. Address [email protected] is intended for filing applications for participation in events or for sending inquiries to the media.

3. Box [email protected] intended for charities. They can send their suggestions and wishes to this address.

Attention! You can also send a request to customer support through a special form on the store's website. It looks like this.

The user first selects the topic of the request, then specifies it in the section "Section".

In the "Text" field, he leaves his claim (complaint, question, wishes, etc.). The client will receive a response to his appeal within a day at most.

The online store has its own application for mobile platforms.

It is available for download from the following resources:

Google Play: play.google.com;
App Store: itunes.apple.com;
From the WildBerries website: mstatic.wildberries.ru.

The latter option allows you to download the program distribution kit from the WildBerries website in the .apk format - this is an installation package for the Android OS.

The user downloads the file to the phone and then starts the installation.

You can also leave a question or file a complaint with customer support through the mobile app.

Sometimes buyers online store Wildberries various questions arise, the answers to which can be found on the website or during a consultation with a specialist. Today we will look at how wildberry hotlineand also find out free phone number, which is answered by the operator of the company's support service.

To help its customers, a popular online store of clothes, toys and much more has organized a Wildberries hotline. Well-trained representatives of the online store will be happy to answer any question you may have regarding the range of products offered by the Wildberis online store, and will also help resolve possible technical problems that arose when ordering goods.

Experts can provide assistance in solving the following issues:

regarding work on the site (registration, placing an order, deleting an account, etc.);
regarding the completion of the order;
regarding payment and delivery times;
regarding the rules for returning goods;
regarding the characteristics of the goods;
leave feedback;
leave a complaint about the local point of issue or a specific employee (courier, operator);
to express gratitude;
leave a wish / suggestion;
clarify information about discounts and promotions.

Complaints: 54
Resolved complaints: 18

More than 1900 leading fashion brands from all over the world are represented in our catalog. Wildberries company directly cooperates with clothing manufacturers and official distributors, so we guarantee you the authenticity and the highest quality of the presented goods.

Complaints and reviews about Wildberries

I ordered 9pcs goods for the first time in this store (5 skirts and 4 tops). I ordered it at the pickup point. Firstly, only 8 things were brought. And secondly, one of the skirts was in a double bag. I measured everything, gave the bag with things to the manager. After 10 minutes, after my departure, the same manager called me and began to accuse that there was an extra bag, but no skirt. I tried to explain that one of the skirts was in a double bag, but they did not listen to me and promised to call the police. I was dressed in jeans and ...

[Invalid]

We ordered a tent. 05/30/17 returned it back due to an incorrect attachment (the tent came completely different). However, we paid for it. As it turned out in vain. The act of acceptance and transfer says that the results of the check must be provided within 10 days. All the deadlines are long gone. The operators, of course, said that the money would be returned in the near future. We re-ordered the tent again, in the hope that the online store representatives cannot lie. The new tent came, but we cannot buy it out, because no...

[Invalid]

I returned the jacket after the purchase for marriage. I have been waiting for the examination for 16 days, no one can say why the delay occurred and when it will be ready. No things, no money. And there is no one to complain to. All operators say like robots: wait. How long to wait? And most importantly, why should I wait? No need to send defective items.

[Invalid]

According to the order for shirt article 3228146 in dark gray, a blue shirt was received. Therefore, according to the acceptance certificate number 170513-97599 dated 05/13/2017, a return was issued as a marriage investment. To date, the refund has not been reviewed and my funds have not been returned. Please resolve my issue as soon as possible.

[Allowed]

On April 14, I bought shoes in the Wildberris store (Order No. 624094784), while wearing them on the very first day, the backs of the shoes sagged, on April 17, I handed over the shoes for quality control with a request to return the money I paid. The act of acceptance and transfer indicates that the check is carried out within 10 days, and the refund is made within 10 days from the date of signing this act. After 10 days, no money or results, the store sent a letter of apology for the delay ...

[Invalid]

I purchased ankle boots, after operation for 2 weeks, the heel broke, the store, after its examination, refuses to recognize a manufacturing defect and return money (6,120 rubles) for a low-quality product. Help protect my interests and get my money back.

[Allowed]

02/25/2017 I refused to bring a smaller jacket. The factory size "S" (42) was on the lining of the trigger under the collar, and the paper sticker on the package was marked "M" (44). On the same day, I wrote to the store employees with a request to correct this oversight. Received a kind reply: We apologize for any inconvenience caused. Upon receipt of the return, the item will be checked. If confirmed, the position will not be taken into account in calculating the redemption percentage. "On ...

A disgusting, dirty story happened today, 03/12/17, at the pick-up point of the Wilberries store, at the address Yekaterinburg, Tbilisi Blvd., 13. In the morning, an employee of the point called me and said that on 03/07/17, during the purchase of goods, I STEALED THE PHONE ! Further it was reported that the evidence of "my" theft was recorded by a video camera and it was required to return the stolen item. The tone and demands were disgusting. After 10 minutes, I was at the indicated address of the point where the staff, with ...

[Invalid]

In December 2016, order 33317961 was placed. As a result, purchased jeans, art. 3392089, after several times the socks began to creep. The goods were returned to the pickup point at the end of January 2017 for examination and refund upon confirmation of marriage. Today 07.03, no results. I called the call center 3 times and wrote a complaint in my personal account - to no avail. Please help in this situation.

The courier refused to come because I did not answer the call. I called back half an hour later, they told me that I wouldn’t come anymore, reschedule the delivery day. He did not listen to my explanations. Operator Wildberis also said that she could not help. I believe that the store does not value its customers. P.s. Earlier, more than once I made concessions to couriers, delivery transfers at their request. In response, I received a boorish attitude.

By me 01/25/2017 the sleeveless jacket art.2547613 was returned due to a defect (a hole in the back), to date, all the answers to my requests are the same, that there is no information. The attitude to the buyers of your site leaves much to be desired, the desire for cooperation somehow disappears. And I still wanted a speedy resolution of my question, and not excuses and replies

All contacts of the largest online store Wildberries | Wildberries.

Interested? Go to the store! For those who first decided to place an order at Wildberries, you should definitely read about registration, searching and placing the first order.

Wildberries - toll free hotline contact number 8800

If you wish, you can contact the store around the clock directly in your browser. To do this, follow the link and click on the link under the "Call from site" menu.

For those who find it more convenient to communicate by phone - 24-hour Hotline 84957755505

Wildberries - contact phone number of the Call Center, support services in your region

Wildberries - the contact phone number of the Call Center, support services in your region: select the region

After that, you will automatically return to the same page and the required number will be displayed in the "Phone of your region" menu.

Wildberries - contact phone number of the Call Center, support services in your region: select the region

Please note: if you allow the site to track your location the first time you visit the site, then you do not need to manually select your region.

How to write a message, letter to the Wildberry online store?

Real gurus of online shopping are gradually giving up wasting time waiting for the operator and asking all the necessary questions in correspondence. And you can do it all in one click!

You are on the page of the product you are interested in, and you have a question? Under the product description, select the "? Questions" menu and click the pop-up "Ask a question" button. Please note that only registered users can ask questions in this menu.

But you can get an online consultation in this way:

Telegram +7 926 537 31 37
WhatsApp +7 926 537 31 37
Viber +7 926 537 31 37
In the menu "Questions, regrets?" link
On the Wildberry forum, follow the link

Please note that all the specified methods in this section are intended solely for chatting and it is impossible to get advice by calling.

Wildberry Email