Signs: - when the printing process is visible, the end result is a white sheet - the nozzle test after cleaning does not get better, only worse.
Possible reasons: - after the purchase, the CISS was not transferred to a working position.
Solution options: - transfer the CISS to the working position.
Prints white sheet
Diagnosing this problem involves performing a nozzle cleaning. If, after this operation, the situation has not changed for the better, then it means that the reason for this is that the NPP system has not been put into operation. Therefore, when asked what to do if the printer prints white sheets, you can answer that it is enough to make the CISS workable. Therefore, if the device prints a white sheet of Canon, Epson, HP and other printers from different manufacturers, the CISS must be filled with ink, the large filling holes must be closed with plugs and the air openings must be opened. They must be fitted with special air filters. If the cartridge prints a white sheet further, then it is necessary to check the integrity of the system itself and the correctness of its connection to the printing device. After all, the main reason is that ink is not going to the print head, so it is necessary to check all the joints between the ribbon cable and external reservoirs and cartridges. If there are any obstacles between them, then even after refilling the cartridge, the printer prints white sheets. So, it is necessary to remove all unnecessary from the joints. It is also necessary to check if the protective plugs remain in the cartridges on their bottom. Why an inkjet printer prints white sheets quickly enough and you can fix it quite easily and quickly.
If you have this problem, you need to check each of the versions step by step.
The air lock prevents ink from entering the head, but the printer will show that everything is in order and ready to work. This problem can be eliminated only by removing the airing. To do this, you will have to remove the cartridge, and displace all the air with paint.
There are many printers that have a cartridge and printhead as one piece. They can be distinguished by the presence of contacts on the end face and nozzles on the lower plane. Although they are tightly installed on the carriage, they still have a slight backlash and may be skewed, and in extreme cases, wear. Without full contact, the printer cannot give the cartridges the correct command, so the hp printer prints blank sheets after refilling.
If the device is rarely used, and in the case of color printers, color printing is not done periodically, then the nozzles and nozzles may dry out. When the printer prints blank sheets after refilling the cartridge, you need to clean the print head. For this, a special liquid and an ultrasonic bath are used.
Please note that this work requires accuracy and care, because the printheads of the printers stand almost like the entire device itself. When it breaks down, the most common decision is to buy a new printer or MFP.
Do not take do the repair yourself, but call the Master-Service company. It is not necessary to take the printer to a service center to diagnose the problem. Our specialists can always drive up to you and determine the breakdown on site. The company has its own warehouse of branded spare parts for all printers, so repairs will not take much time.
One of the problems with printers is when the device does not want to use black or any other specific color, although the ink is installed correctly, or it happens that the user prints something, but receives blank, white pages.
Today we will look at this situation for the HP deskjet 5525 printers.
We can see that the printer is working, but the prints are missing black or any other colors, or the page comes out blank or with little ink. NOTE. Some of the suggested solutions require the full version of HP software. This video shows how to troubleshoot a Deskjet printer problem where a blank page prints or black or color ink is not used.
Does not print in black HP 5525
Low ink levels can result in poor print quality. Follow these steps to check estimated ink levels and replace any low or empty cartridges.
Step 1: check the estimated ink levels
Follow these steps to check the estimated ink levels.
If the HP deskjet 5525 does not print in black, open the printer software.
Click the Estimated Ink Levels tab. A graph appears showing the estimated ink levels in the printer.
Example of an estimated ink level graph showing fully filled cartridges.
Step two: replace empty or low ink cartridges
When the HP deskjet ink advantage 5525 printer does not print in black, follow these steps to replace empty or low ink cartridges.
Press the power button to turn on the printer, if it is not already on.
Open the cartridge door and wait for the carriage to move to the center of the printer. Wait until the carriage has come to a complete stop before continuing.
Press down on the cartridge to release it, and then pull the cartridge toward you to remove it from its slot.
Do not touch copper contacts or nozzles. Doing so can clog the nozzles, restrict ink distribution, and loose electrical connections. Also, don't try to stick the tape back on. Touching these parts can cause clogging, ink problems, and electrical contacts.
Save the printout showing the symptoms of the problem. If a cartridge, printhead, or printer is being replaced under warranty, this sample printout must be provided to your technical support representative. If the printer is returned to HP, the sample printout must be included in the shipping carton with the returned printer. When packing the printer for shipment to HP, place the sample print in the output tray.
Any technique can give its own at work, especially at the most inopportune moments. One such problem is when the HP 2130 printer or other models give out blank sheets when printing documents. Some jokingly call this type of printing "invisible ink", but we will still understand the problem of why the printer produces blank sheets when ink is in the cartridge.
What will be discussed:
Where to begin?
The first thing to try in case of any technical malfunction is to reboot the device. Therefore, first of all, reboot the printer in several stages - first turn it off with the main button, and then unplug the device from the network. At the same time, try to reboot the carrier device, which contains the Word documents necessary for printing.
Often, incorrect work occurs due to software or system errors that a regular restart fixes, since this way you start all programs from scratch. Plus, at this point, some temporary files are deleted and settings are reset that could reduce system performance.
Leave the printer off for 15-30 minutes, but ideally at least one hour. This will help cool the print head, which overheating during continuous printing can also cause blank sheets to eject. After the time passes, turn on your Epson printer and try to print a test file or Word document.
Troubleshooting your computer
Before wondering why the printer prints blank sheets - check the basic printer settings on your computer. A system failure can spontaneously change some parameters of the devices operation - light saturation, print format, ink saving mode, etc. Review all the settings carefully and select the ones you need. If you are a novice user, we recommend using the "restore default settings" button.
Also, the cause can be one of the most common problems - lack of memory on a computer or laptop. Free space on the hard disk is used to process information, and memory is the main resource required for this. The hard drive must have at least 2 gigabytes of free memory. It is easy to check the amount of unallocated memory you have - through "My Computer" and the "General" tab of the hard drive.
Viruses on PCs can be the reason why HP printer prints blank sheets. To eliminate this option, print a test page. If it is issued in standard mode and ink appears, the problem must be looked for where the file is located. Check the device with an anti-virus program using the "fast" mode, as this will quickly identify the presence of a virus threat to the system. In case the program does find malicious software, you will be prompted to quarantine or delete it. After completing these steps, try printing your file again.
Troubleshooting the driver
One of the reasons for incorrect output may be the incorrect operation of the printer driver, which is outdated or simply “crashed” when the system crashes. So, you need:
- Print a test page to see if the problem is affecting the computer and the driver in particular.
- Download the appropriate driver from the official manufacturer (HP, Canon, Epson, etc.) of your printer.
Please note that for Windows XP, Vista, 7, 8, 10 you need to download different drivers suitable for your operating system.
- Update / install the driver using the downloaded file.
- To restart a computer.
- Try to print the required file again (not a test page!).
Troubleshooting cartridge performance
If you are firmly convinced that there is ink in the cartridge, then recall the last date of refueling or the date of purchase of the printer with the cartridge itself. The ink inside the cartridge naturally dries up, causing the Epson printer to print blank sheets. One solution to this problem is to remove the cartridge and shake it lightly to mix the ink.
If you are sure of the quality and condition of the paint, then most likely the matter is in the malfunction of the replaceable unit itself. This can happen with long-term use or improper operation. In this case, you need to purchase a new cartridge or return the old one for repair.
Custom errors: what to look for
- Before sending files for printing, it is necessary to carefully check their structure, since when formatting, some users inadvertently leave "blank" sheets consisting of repeating spaces, and at the end of the work forget about them. As a result, during printing, the HP printer gives out blank sheets between the filled pages, and the user immediately thinks about the malfunction of the printing device.
- When changing a cartridge on their own, users do not remove the protective film from it. It was originally designed to protect and preserve ink, and will not allow the device to use ink during the printing process. Due to this film, some Epson printers may not recognize the cartridge at all. The solution to the problem is the simplest - remove the cartridge and peel off the protective bright film located near the printhead.
- When purchasing a cartridge, the user did not take into account its compatibility with the device, as a result of which the printer does not recognize the new item. In order to avoid this malfunction - consult the seller before buying or on the website of the official printer manufacturer (HP, Canon, Epson, etc.), find a list of compatible cartridges.
- Possible paper incompatibility, since some printers (HP 2130 or Canon, for example) print only on paper of a certain size and thickness.
If, after using all the above methods, the printer continues to print blank sheets, it is worth contacting a specialist, since the breakdown turned out to be more serious than you might have expected and can only be fixed by qualified technicians.
If the printer prints blank sheets, it may need specialist attention. But often the problem can be fixed on your own. This requires a comprehensive assessment of the possible causes of such a problem.
Very often, the culprit is not a computer or an MFP, but the absentmindedness of users. First, check the correctness of the document, when printing which the printer produces blank sheets. There may be some blank pages or lines inside the file. The problem is solved by simple editing.
Similar reasons related to user distraction include the following:
- The wrong type of paper is being used.
- The protective tape has not been removed from the cartridge. It is needed in order to protect the cartridge from drying out or from spilling toner before using it, if it is a laser machine. For this reason, the product cannot spray ink onto the paper. It is also possible that the protective film is preventing the MFP from recognizing the cartridge.
- The USB cable is loose with the device. It is worth noting that the cord issue can be of fundamental importance. Therefore, do not use additional extension cords, the cable port must be secured.
In these cases, there will be no difficulties in order for the printer to start printing. It is enough to eliminate the cause.
Or maybe it's a cartridge?
The cartridge may also be to blame for why the printer prints blank pages. What could have happened to him?
Check if the protective film has been removed
- The ink ran out corny and the printing device began to print blank sheets of paper. Although on the eve of this event, the user should have noticed stripes and poorly readable text. If owned individually, it would have been impossible to miss. But in conditions of collective use, a blank sheet of paper coming out of a multifunctional device will make you spend time looking for the cause of trouble.
- Ink is dry in the cartridge. This happens if the device has not been used for a long time. (See article :)
- For inkjet printers, clean sheets may be caused by clogged print head nozzles. This prevents paint from being sprayed onto the paper. The solution to the problem will be to launch the cleaning system.
- The print head is broken.
It is not difficult to fix the problem with the cartridge, except for the last case. With such a breakdown, you will have to turn to specialists for repair.
Software problems
If all manipulations are complete, and the MFP continues to issue blank pages, it is worth printing a device report. Following the instructions, press the required key combination for a few seconds. If in this way it was possible to achieve the operation of the printing device, then the problem lies in the computer or in its connection to the MFP.
The software needs to be checked. To do this, it is worth printing a test print page. Through the computer control panel, go to the "Devices and Printers" section, in the "Printer Properties" tab, select your model. In the "General" section, click - "Test Print".
If the test print was successful, then you should take the following steps:
- print through another program;
- convert the document to a different format;
- check the printer for compatibility with the operating system;
- check your computer for viruses, antiviruses and more.
If the test print failed, then after repeating all of the above, it is worth removing the damaged software and printer drivers from the computer. After that, restart the computer and try to print the document again.
The printer is to blame
If, when sending a report, the sheets refuse to come out, then the source of such a problem should be sought not in the computer, but in the multifunction device itself.
Indeed, of all office equipment, it is the printer that physically works the most. Many inkjets are printed at high temperatures. This leads to heating of the heads. This can result in a crash when the printer starts printing blank sheets of paper. And sometimes, for this reason, the printer does not print at all. Unplug the device, let it rest and try again in a couple of hours. It is better if this happens no earlier than 12 hours later.
If the option with heating the printheads did not give results, then you need to check the operation of the following mechanisms: the drum unit, the magnetic roller and the high-voltage unit.
Maybe it's the cartridge contacts
A defective drum unit prevents the image from being transferred from the laser unit onto the paper. The printer starts printing blank sheets. It is possible that the MFP that prints a blank document has a damaged magnetic roller, most likely, contact has disappeared on it. A malfunction of the high-voltage unit will lead to similar consequences, since the charges necessary for transferring the picture will not be created. In all cases, you will not be able to cope on your own. It is necessary to contact the service center.
In fact, there may be a thousand more reasons due to which the device gives out blank sheets. Each type of device, be it a laser, inkjet or dot matrix printer has its own characteristics. It is desirable to consider this problem in the context of a specific device. Perhaps this is a standard defect of this particular model. Therefore, if your problem has not been resolved after reading this article, we advise you to search our website for information specifically about your device. The name can be read on the case. Use the search on the site or the catalog of devices.
Many users have come across a situation where the printer prints blank sheets. Such behavior of the device causes bewilderment, and sometimes panic, if you need to urgently print a document, but the equipment refuses to work normally. A malfunctioning device can cause many reasons. The most common ones will need to be considered in more detail.
Before looking for the reasons for the malfunction of the device, you should make printing a test page without a PC... To do this, different models of devices have their own methods: starting with a special button that must be held for a while, by a combination of buttons, choosing from the unit's service menu, etc. It is necessary to take the instructions for your printer or MFP and study the information on this matter.
So, you found how to print a test page, started the process and saw that the sheet is not empty, but has text. This means that there is ink in the ink tanks and that the problem is not with the unit. The reason for it may lie in the improper interaction of the device with the PC or in the absent-mindedness of the user himself.
Incorrect connection
Sometimes during cleaning, you may snag the USB cable that connects the PC to the printer, and thus break the contact in the connector. The cable plug must be firmly inserted and moved to ensure that it is firmly seated in the socket.
It is not recommended to use different extension cords, as the resulting electromagnetic interference may cause problems with the device. In addition, a good cable should have ferrite beads to reduce noise.
Ferrite bead cable
Protective film
If the cartridge is new or refilled in a special service center, then a protective film will be glued to it, which protects it from drying out or from ink leakage. If this film is not removed, then the device simply will not "see" the ink tank or the ink will not be able to flow to the print head (PG), or it will not be sprayed from the PG nozzles themselves. The problem is being solved removing the sticker from chips, nozzles (if they are located on the cartridge) or from the hole on the ink tank, into which the steam generator pipe is inserted (if it is located on the carriage).
Wrong paper selection
It is necessary to check the default paper size in the printer settings. If the tray contains paper of a different size (different from the one configured on the machine), the machine will eject blank sheets.
To correct the settings, do the following:
- go to the “Control Panel” of the PC;
- select "Printers and Faxes" or "Devices and Printers", depending on the OS on your computer;
- select the device (if there are several of them in the system) that does not work correctly, and right-click on it (RMB);
- select either “Properties” or “Printer Settings” from the “Print Settings” menu (depending on the machine model and the OS used);
- a window will open where you need to select the default paper size that matches the one in the printer's tray.
To test printing without leaving the machine properties menu, by going to the General tab, you can print a test page by clicking Print Test Page.
Software crashes
Often white sheets come out when incorrectly executed document in a text or graphic editor (there may be blank pages). To find out, open the "File" menu and select the "Preview" line. A window will open where you can view all the pages prepared for printing. If you find blank pages, delete them.
Incorrect settings
All modern printers are connected to a computer via a USB port. But there are software glitches, when the previously installed settings of the device “fly off”, and it starts either to release blank sheets, or to stand and do nothing, although it is written on the computer screen in the device program window that printing is in progress.
This problem is solved as follows: in the device properties window, go to to the "Ports" tab... After a failure in the line of ports through which the printer should work, there is usually an LPT1 port. Select “USB Virtual printer port for USB” from the drop-down list.
Also, in the device settings, you need to see if the checkbox opposite the “Print text only” or “Print image only” line is unchecked. If so, depending on which file was sent for processing (text or graphic), the printer will print blank pages.
Damaged print file
When sending a document for printing, the system creates a special file that contains information about the print queue. Sometimes, due to software failures, this file becomes corrupted and the correct operation of the unit may be impaired. Therefore, first you need to try to simply clear print queue: go to "Control Panel" → "Devices and Printers" and right-click on the desired machine, then select the line "View print queue".
A window will open where you will need to delete all lines.
In most cases, the queue can be cleared. If this does not work, then you will need stop the "Print Spooler" service:
- right-click on the “My Computer” icon, for example, in Explorer;
- select “Management”;
- find "Services and Applications" on the left and double-click on this item with the left mouse button (LMB);
- select "Services" and on the right side of the window find "Print Spooler";
- after right-clicking on this line a menu will appear, where select “Stop”;
- then you need to enter “C: \\ WINDOWS \\ system32 \\ spool \\ PRINTERS” (without quotes) into the address bar of the explorer and delete all files in the found folder;
- go to "Services" again, and select "Print Manager", click on "Start".
Thus, all errors associated with the print queue will be eliminated.
Driver problem
The “crashed” drivers can make a failure in the correct interaction of the PC with the printer. Therefore it is recommended update hardware software... To do this, you need to download the driver from the website of the manufacturer of your unit, or install it from the disk that came with the unit. But it is recommended to uninstall the old driver before updating.
Antivirus or virus interference
If the antivirus program interferes with the device, you need to change the settings in it.
Typically, printing problems occur with network printers (connected by a local area network).
To get rid of the effect of the anti-virus on the hardware, you need to go to the program settings using the following path: “Settings” → “Firewall settings” → “Network properties”. After that, you should select your network, right-click on it and select “Trusted”. After these steps, the unit will work without problems.
If the malfunctions in the device began after the PC was damaged by a virus, then you will have to reinstall the driver using the method described above. Of course, before installing the driver, the PC needs to be cleaned of viruses with special programs.
Software conflict with hardware
What should you do if you have an old-style printer, and the OS on your computer is the latest version or newer than that required in the instructions for the equipment, and it, despite not having the driver installed, does not work correctly, producing blank pages? In this case, you can use a special program (emulator) that allows you to install an older OS on your operating system. In this case, the outdated OS will run in a virtual machine and in no way affect the operation of the main system.
This program is called VirtualBox (Virtual Box), and you can download it freely from the Internet. Next, you will have to download the distributive of the outdated OS that your printer can work with and install it on the virtual machine created by the VirtualBox program. All instructions on how to install this shell and configure the equipment can be found in the description for it.
technical issues
Technical malfunctions of the device include problems with the cartridge or print head, as well as failure or clogging of some units of the unit.
Out of ink or dried out
Running out of ink in a cartridge can cause blank sheets to appear. In this case, you need to replace the cartridge or refill it (if it is refillable).
If the printer is not used for a long time, the ink may dry up in the print head nozzles. If this happened, then it will be required rinsing or soaking the cartridge (if the PG is located on the ink tank, for example, as in Canon or HP cartridges) or the same steps, but with a free-standing head.
Due to the user's carelessness, the ink in the print head may dry out, for example, if the power is turned off during the operation of the device, and the carriage does not go into a parking space, but stops in another place of the device. In this case, air is exposed to the ink located in the SG nozzles for a long time, drying them. After the paint dries, it clogs the capillaries of the head.
To avoid ink drying, you will need to manually move the carriage slightly to the right, put a gauze cloth previously moistened with distilled water or water for injection (not to be confused with saline) on the bottom of the apparatus, and “run over” it with the carriage. The thickness of the napkin must be sufficient for the PG to come into contact with it. After turning on the power, remove the napkin and plug the power cord into the power outlet, then turn on the printer and wait until it performs self-diagnostics and parks the generator.
Unit component malfunctions
The appearance of blank sheets may be due to an overheated print head, during prolonged operation of the machine (with large print volumes). In this case, the malfunction is eliminated by simple cooling of the steam generator, if the device is turned off for a while.
Also cannot be ruled out printhead failure or burnout of the microcircuit in it. If the device does not print a test page without using a PC, it suspects that the problem is in the head (if everything is ok with the ink and nozzles).
It is impractical to replace a burned-out printhead if it is separate from the ink tanks, since its cost is almost equal to the cost of a new apparatus. If the head installed on the ink tank is faulty, then you will need to replace the cartridge with a new one, although the price for it is also considerable.
If the laser printer prints white sheets, then this indicates drum malfunction or a problem with contacts.
