The computer does not see the wireless mouse. Why the mouse on the laptop or mouse does not work

In this article we will try to give the most complete the answer to the question why the mouse does not work and we will try to answer all related questions, such as why the touchpad on a laptop or a wireless mouse might not work.
Almost every user sooner or later encounters such a problem as a malfunction in the operation of a computer mouse. This can happen for many reasons, which, in turn, can be divided into two groups, depending on the source of the problem: hardware or software. What are these reasons, and how to eliminate them?

Reasons why the mouse may not work

Software

Software problems include:

Problems associated with malicious work of viruses,
failures or damage to the driver, as well as in the case of opening damaged files, archives.

Apparatus

Hardware problems are problems caused by damage to the mouse itself. These include:

Wire deformation;
damage or debris clogging the contacts.

It often happens that a user, working at a computer, drinks tea, coffee or some other drink and spills liquid. This often leads to incapacitation of the mouse.
When purchasing a new mouse with USB input, and finding that the cursor refuses to move after connecting the device to the computer, do not rush to sound the alarm. Most likely, the installed operating system does not have the necessary drivers.

Troubleshooting Ways

The good news for all users is that it is quite possible to cope with most of the faults on your own. To do this, it is enough to have at least basic knowledge of the work of "hardware". So, the action plan is as follows:

First of all, check your computer for viruses or other malware. This can be done using free antivirus software such as Avast.
If this does not help, then proceed to the next step: reinstall the mouse driver, which may well have been infected with a virus.
If this is not possible, then try to restore the previous OS version ( operating system). How to do it in the video below:

Why the mouse does not work on a laptop: common causes and ways to fix them

Reasons why doesn't the mouse work on the laptop there may be many. But this trouble is easily eliminated. First, you need to determine what type of mouse is used for the laptop (touchpad, wired or wireless). Each type has its own characteristic causes of problems and solutions.

Touchpad does not work on a laptop

If there are problems with the operation of the touchpad, then they can be solved by correctly identifying the cause of the problem. So, the most common situations:

Incorrect work (freezes, interruptions, the cursor disappears from the screen).
Incorrect parameter settings may be the cause. It is recommended to use the included driver during installation.
In addition, special attention is paid to the cleanliness of the touchpad - simple dirt on the surface reduces the sensitivity of the device.
Do not work with wet hands. To correct this problem, it is enough to clean the sensor from dirt and let it dry completely.
The device does not respond.

The reason is the panel turned off. Remedies:

if available, check the on / off button;
in some models, the touch panel turns off when an external device (wired or wireless mouse) is connected - disconnect the additional pointing device;
enable the support function for this panel in the BIOS settings (value enabled for the Internal Pointing Device parameter).

If the problem cannot be resolved, you must contact the technical support center.

The reasons why mouse buttons on laptop don't work there may be a malfunction of the mouse itself or a failure of the USB port, as well as incorrect connection and settings. To test, connect the mouse to another slot or to another computer. If everything works, then you need to clean the input channels. Do not use long-piled rags or cotton wool as a cleaning material, and do not overdo it with material moisture. If the mouse does not respond, it cannot be saved.
The wireless mouse is becoming increasingly popular among users. The main problems with this type of mouse are:

Complete lack of response to manipulation;
Slow operation, freezing or braking.

The reasons for this may be:

the mouse is not connected (insert the adapter (USB receiver) into the USB port and turn on the button on the mouse body to the working state);
the batteries are empty (replace with new ones and correct operation will be ensured again). The reason is quite trivial, but many do not even suspect that the mouse is powered by batteries.
It is recommended not to use ordinary batteries, but rechargeable batteries - this will prolong the operation of the device. In addition, if the manipulations described above did not help, you should check the operability of the USB port, whether it is dirty. Perhaps the mouse itself is out of order. In this case, there is only one way out - to replace the mouse.

The mouse may not work also in individual applications, but this is an individual story for each application. In the meantime, for example, a video with a solution to the problem of why the mouse does not work in the GTA game:

Mouse malfunction on a laptop is a common problem that can be affected by various factors. Today we will try to consider the maximum number of reasons that can affect the performance of a mouse connected to a laptop.

This article will discuss the main reasons for the inoperability of a mouse connected to a laptop, in descending order. Start checking with the very first reason and work your way down the list - in the end, one of the ways should still help you.

Reason 1: inoperative mouse

First of all, you need to make sure that the mouse is fully functional by connecting it to another computer. The fact is that users quite often think that the problem lies in the laptop, although everything is much simpler - the connected mouse does not work.

If you are using a wireless mouse, replace the batteries; if you are using an optical mouse, the optics may have burned out, but the red color is still on.

Reason 2: inoperative USB port

The second most common reason is the inoperability of the USB port. Finding out is easy - connect to a different USB port. In this case, it is worth making sure that the connection is not made to USB 3.0 (as a rule, it is highlighted in blue), with which some mice may refuse to work correctly.

You can also check the functionality of the USB port with another device connected to the computer using a USB cable.

Reason 3: failure to install drivers

Already a rarer cause of a problem is the incorrect installation of mouse drivers. In this case, we will try to remove the existing drivers and reinstall them.

To do this, call the menu "Control Panel" , put the parameter in the upper right corner "Small icons" and then go to section "System" .

In the left pane, select the section "Device Manager" .

A new window will appear on the screen in which you need to expand the item "Mice and other pointing devices" ... Find the item "HID Compliant Mouse" , right-click on it and select "Delete" .

After completing the removal of the drivers, disconnect the mouse from the computer, and then reboot the system. After the download finishes, switch the mouse to your computer and wait for the system to finish installing the drivers. Check if the mouse works.

Reason 4: software running on a computer

Some laptop manufacturers install special programs on their devices that restrict the operation of the mouse or touchpad when both devices are connected and active. In this case, it's easy to check - turn off the touchpad and see if the computer mouse works after that.

As a rule, you can disable the touchpad by using a special keyboard shortcut. Most often it is Fn + F9 ... In your case, other keys (or key) may be used, so look carefully at the legend.

If after that the mouse has worked successfully, then you need to find a program from the manufacturer on the computer, in which the scenarios for the mouse are configured. In this case, you need to configure so that the mouse and touchpad continue to work at the same time.

Reason 5: viral activity

Faced with the fact that the mouse connected to the laptop does not work, it is necessary to suspect on the computer viral activity that disrupts the normal operation of the operating system.

In this case, you should check your computer for viruses: using your anti-virus function or a healing utility, for example, Dr.Web CureIt, but it will be better if you use several tools in turn to scan the system.

If the scan detects viruses on your computer, you should remove them and then restart your computer.

It is possible that after removing the viruses, the problem will not be solved. Here you have two solutions - perform a system restore to the moment when the mouse connected to the computer worked normally, or reinstall Windows.

In the first case, you will need to go to "Control Panel" and by setting the parameter "Small icons" , select a section "Recovery" .

In the next window open the section "Start System Restore" .

Choose a suitable restore point from a period when there were no problems with the computer. The length of time a system restore will take will depend on the number of changes made since the rollback point was created, but be prepared for a long wait right away. Once the restore is complete, all aspects of the system will be returned to the selected point, except for user files and, possibly, antivirus settings.

Reason 6: mouse operation is disabled in BIOS

In this case, you need to enter the BIOS and check if it has a setting that disables the mouse.

After entering the BIOS, you need to find the option whose name is associated with a mouse or USB. It can be called USB Mouse Support, Legacy USB Support, USB Mouse Function, USB Legacy Mouse Support etc. You need to make sure that the status is set near the parameter responsible for mouse activity "Enabled" , which indicates the activity of the mouse at the BIOS level. If you see "Disabled" , you will need to change the status and save the settings.

Typically, these are the main reasons that can affect the performance of a mouse connected to a laptop.

Welcome all!

Not so long ago I watched a very amusing (even funny) picture: at work, one guy, when his mouse stopped working, stood and did not know what to do - did not even know how to turn off the PC ... Meanwhile, I tell you, many actions that users do with the mouse - can be done quickly and easily using the keyboard. I will even say more - the speed of work increases significantly!

By the way, I fixed the mouse for it pretty quickly - this is how the topic of this article was born. Here I want to give some tips on what you can try to do to restore mouse operation ...

By the way, I will assume that your mouse does not work at all - i.e. the pointer doesn't even move. Thus, I will give in each step the buttons that need to be pressed on the keyboard in order to perform this or that action.

Problem number 1 - the mouse pointer does not move at all

This is probably the worst that could have happened. Since some users simply did not prepare for this at all :). Many do not even know how to enter the control panel in this case, or start a movie, music. We will sort it out in order.

1. Checking wires and connectors

The first thing I recommend doing is checking the wires and connectors. Wires are often bitten by pets (cats, for example, love to do this), accidentally bend, etc. Many mice, when you connect them to a computer, start to glow (inside the LED is on). Pay attention to this.

Also check the USB port. After fixing the wires, try restarting your computer. By the way, some PCs also have ports on the front side of the system unit and on the back - try connecting the mouse to other USB ports.

In general, basic truths that many neglect ...

2. Battery check

This applies to wireless mice. Try to either change the battery or charge it, then check again.

3. Troubleshoot mouse problems through a wizard built into Windows

In Windows there is a special wizard, which is just designed to find and automatically eliminate various problems with the mouse. If the mouse LED is on, after connecting it to the PC, and it still does not work, then you need to try using this tool in Windows (before buying a new mouse :)).

1) First, open the execute line: press the buttons simultaneously Win + R (or the button Winif you have Windows 7).

2) In the execute line, write the command Control and press Enter.

3) Then press the button several times TAB (on the left of the keyboard, next to Caps lock ). You can help yourself arrows ... The task here is simple: you need to highlight the section “ Hardware and Sound ". The screenshot below shows what the highlighted section looks like. After selection - just press the key Enter (this will open this section).

Control panel - hardware and sound.

5) Next, using the buttons TAB and arrow highlight the mouse and then press the key combination Shift + F10 ... Then you should have a properties window in which there will be a treasured tab " Troubleshooting "(See screenshot below). Actually, open it!

To open the same menu: select the mouse (TAB button), then press the Shift + F10 buttons.

By the way, after checking, there may not be any instructions for you, and your problem will be eliminated. Therefore, at the end of the check, click the finish button and restart the PC. Maybe after reboot everything will work ...

4. Checking and updating the driver

It happens that Windows incorrectly detects the mouse and installs the "wrong driver" (Or there was just a driver conflict. By the way, before the mouse stopped working, you did not install any hardware? Perhaps you already know the answer ?!) .

To determine if everything is in order with the driver, you need to open device Manager .

1) Press the buttons Win + R , then enter the command devmgmt.msc (screenshot below) and press Enter.

2) Should open "device Manager" ... Notice if there are any yellow exclamation marks in front of any kind of equipment (especially in front of the mouse).

3) To update the driver: just with arrows and TAB buttons highlight your device, then press the buttons Shift + F10 - and select "Update drivers" (screen below).

4) Next, select automatic update and wait for Windows to check and install the drivers. By the way, if the update does not help, try removing the device (and the driver along with it), and then reinstalling it.

Perhaps my article with the best auto-update programs will be useful to you:

5. Checking the mouse on another PC, laptop

The last thing I recommend in case of a similar problem is to test the mouse on another PC, laptop. If it does not work there too, there is a high probability that it has come to an end. No, you can try to get into it with a soldering iron, but what is called “ game - not worth the candle«.

Problem number 2 - the mouse pointer freezes, moves quickly or slowly, in jerks

It happens that for a while the mouse pointer seems to freeze, and then continues to move (sometimes it just moves in jerks). This can happen for several reasons:

: in this case, as a rule, the computer slows down in general, many applications do not open, etc. I described how to deal with CPU load in this article:;
system interrupts “Work”, violating the stability of the PC (see the link above);
problems with hard drive, CD / DVD disc - the computer cannot read the data in any way (I think many have noticed this, especially when you take out a problematic medium - and the PC seems to hang down). I think many people will find the link about assessing the condition of their hard drive useful:;
some types of mice "Require" special settings: for example, a gaming computer mouse http://price.ua/logitech/logitech_mx_master/catc288m1132289.html - may behave unstable if the checkbox is not removed increased pointer precision... In addition, you may need to install the utilities included on the disk bundled with the mouse (it is better to install them all if problems are observed) ... I also recommend going to the mouse settings and checking all the checkboxes.

How do I check my mouse settings?

You open control Panel, then go to the section " Hardware and Sound". Then open the "Mouse" section (screen below).

pointer speed: try to change it, often too fast mouse movement affects its accuracy;
increased pointer positioning accuracy: check or uncheck this box and check the mouse. Sometimes, this tick is a stumbling block;
display mouse pointer trace: if you enable this checkbox, you will observe how a trace from the movement of the mouse remains on the screen. On the one hand, it will even be convenient for some users (for example, the pointer can be found faster, or, if you are filming a video for someone from the screen, show how the pointer moves) , on the other hand, many consider this setting to be the "brakes" of the mouse. In general, try turn on, turn off.

Mouse adapter: usb-\u003e ps / 2

Problem number 3 - a double (triple) click works (or 1 button does not work)

This problem most often appears with an old mouse that has already worked pretty well. And most often, I must say, it happens with the left mouse button - since all the main load falls on it (even in games, even when working in Windows).

By the way, I already had a blog post on this topic, in which I advised how easy it is to get rid of this ailment. It was about a simple way: swap the left and right buttons on the mouse. This is done quickly, especially if you have ever held a soldering iron in your hands before.

Replacing the right mouse button with the left mouse button.

If you didn't, there are two options: ask a neighbor or friend who is about to do this; or go to the store for a new one ...

By the way, just as an option, you can disassemble the mouse button, then take out the copper plate, clean it and bend it. You can read more about this here (although the article is in English, but the pictures are clear): http://www.overclockers.com/mouse-clicking-troubles-diy-repair/

By the way, if your mouse periodically turns on and off (which is also, by the way, not uncommon) - 99% of the problem is in the wire, which periodically leaves and the connection is lost. Try to fix it with tape (for example) - this way the mouse will serve you for more than one year.

You can also climb in with a soldering iron, after cutting off 5-10 cm of wires in the "right" place (where the bend happened), but I will not advise this, since for many users this procedure is more complicated than going to the store for a new mouse ...

FROM new mouse advice. Eif you are a fan of newfangled shooters, strategies, action games - you would like some modern gaming mouse... Extra buttons on the mouse body will help increase micro-control in the game and more efficiently issue commands and control your characters. In addition, if one button "flies", you can always shift the function of one button to another (ie, reassign the button (I wrote about this above in the article)).

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The most common situations when an optical or laser mouse may not work.

Situations when the mouse stopped working on your laptop are more often the same type, and this article will help you figure out what happened.

Breakdown reasons

Let's try to find out why the wireless mouse does not work on a laptop:

If it does not work well, it is more likely that it broke.
It is very simple to check this phenomenon - you need to connect it to some other computer.

It can break down in different ways: all the electronics burned out, there was a small break in the wire or problems with the connector itself.
The button or wheel does not react to movements. Perhaps the same mechanical breakdown happened here, it is not necessary to exclude the effect of the virus, although this happens rarely.
The mouse may not work in some application or game. There are many options for solving this problem, and in the end it all comes down to setting up a rodent.

You should dwell on these points in more detail and try to figure out the breakdown.

https://miaset.ru/education/it/mouse.html

How can you test the mouse for its performance?

If the LED is on, but does not work correctly, first you should try to change the battery, observing the polarity.
Then turn off and on the power on the mouse;
Try to move the module to another USB socket on the computer, give it a little time for activation, then try.
If after the actions taken, it still does not work, you can start talking about any malfunction. For example, even with a slight fall from the table, a quartz resonator in a computer mouse may refuse, with such a problem only for repair.
In the case when you have a USB mouse, you should first check if the sensor LED is on or not. If it is on, then the main problem is probably in the system.
If it does not react at all and the sensor LED does not light up, then most likely the USB port to which it was connected is to blame. To check if it works, you need to connect the mouse to some other port and then restart the computer.

You may need to install the required drivers. This should not be ignored even with a non-working mouse.

All buttons do not work, but the cursor works

This is the same common problem.

What could be the reason for the non-working left or right mouse button?

It may be that a virus ruled here, but perhaps the mouse began to work very poorly due to mechanical failure.

Mouse buttons may not be responsive in some games and applications.

Let's consider other situations:

If the middle button has ceased to function, then most likely the operating system settings or uninstalled drivers are to blame.
If scrolling stops working in the browser, or in Windows? Check the settings, reinstall the driver.
If the mouse does not work well on a laptop, but in some kind of game, the settings are exclusively to blame.

To solve this problem, you need to edit the corresponding item in the game settings.

Step by step of reinstalling the mouse driver

It's not a secret for anyone that sometimes in the process of using a laptop a certain kind of difficulty arises - the mouse does not work. They overtake the user at an unfavorable moment: the delivery of an important report, an annual estimate, is on fire. Such a nuisance happens when you need to edit a thesis or hold an important presentation on which further career growth depends.

Today, we will consider the causes of a manipulator breakdown, types of malfunctions. And also how to fix this or that problem.

Types of mice

There are three main types of manipulators with which the user can control work and functions:

Types of faults

The main reasons why the mouse does not work on a laptop include the following situations:

system failure;
damaged cable;
bluetooth driver or module does not work;
the batteries are dead;
dirty;
virus;
the cable is not connected to the port (and this happens \u003d).

So, if you are faced with the fact that the mouse does not work on a laptop, we recommend that you check the operating system. Typically, the situation is easily resolved with a standard reboot.

In the case when you rebooted the device, but the mouse did not work, you need to check the drivers that are responsible for its correct operation.

To do this, you need to do just 5 simple steps:

What to do if the touchpad stops working

In a situation where the touchpad fails, a wave of panic rolls over the user. However, you should not give in to it. Need to check:

Hardware breakdown options for the "built-in mouse"

Make sure the laptop flex cable is properly connected to the motherboard. Rarely, but there are situations when in the process of delivering equipment to the customer, parts are spontaneously disconnected from each other. You can fix such a malfunction yourself, but if your device is under warranty service, we strongly recommend that you take it to the nearest service center that serves laptops of your brand and model.
Also, it is worth checking the touchpad for chips, scratches, in a word, for mechanical damage. If it is broken, it can be replaced at a service center.
If the touchpad does not work in tandem with the ports, keyboard, etc., then there is a possibility that a loop breakage has occurred, which can be eliminated only after a thorough diagnosis at a service center.

Why a wireless mouse may not work on a laptop

Another question that worries users is why did the wireless touch mouse stop working on the laptop, if everything was fine earlier and no other problems were noticed? In this case, we recommend checking your computer using the installed antivirus program. It is likely that your device is infected with a virus that is blocking the wireless touch mouse from working properly.

Therefore, before sounding the alarm and rushing headlong to the service center to solve the problem, we advise you to analyze the situation yourself. Perhaps our tips will help you save not only time and money, but also your nerve cells.

If you are using a wireless mouse on your laptop and you have a problem with its functioning, the first step is to check if the batteries in the mouse are dead. Try using new batteries.
If the first advice did not help you, we recommend checking if the signal transmitters have moved away from the mouse and laptop. It is possible that the manipulator is frozen. It is then worth overloading it and trying to connect through a different port.
If after the specified manipulations the mouse does not work, we recommend changing it to a new one.

The mouse light is on, but it doesn't work

There are situations when a wireless mouse does not work on a laptop, but it glows. In this case, it is worth checking the USB connector of the mouse for serviceability. To be more precise, check the contact that is directly responsible for supplying power (+ 5V).

In this situation, we advise you to check if the manipulator is dirty. If you have an optical device, it is possible that a speck has got into the compartment, which interferes with the normal response of the optics to the response when manipulating the device. Try cleaning it with a regular cotton swab. Also, the lack of work may be due to the breakdown of the optical sensor.

Why the wired mouse does not work on a laptop

If your wired mouse stops responding to commands, the first step is to change the connection and just switch the manipulator to a different port.
In the event that such an action did not have the desired result, we recommend trying to reboot the laptop.
If your mouse still does not work, check its cable for mechanical damage, breaks, and more. If the integrity of the USB cable is broken, you have two options: try to repair your favorite pointing device or purchase a new wired mouse.
Also, you can check the functionality of the device on another computer. It is also recommended to clean the optical sensor if you have an optical mouse, or the rollers and ball if you are using a mechanical equivalent.
If you have a wired gaming mouse that has many additional function keys on its surface, we recommend that you check the correct operation of the installed drivers, as described earlier. If the drivers work intermittently, just reinstall or update them to the latest version and reboot the laptop to take effect of the innovations.

Step by step about restoring the mouse

In order to configure your manipulator to work correctly with a laptop, you need to do a few steps:

connect a mouse to one of the ports;
check if the necessary drivers are installed automatically, if not, install it yourself;
go to the properties (the path was described earlier) and check there the correctness of all settings and display of the manipulator by the system).

As we can see, there are a lot of situations in which the mouse can malfunction. However, there are no fewer solutions to this problem. You should not panic, but rationally look at the problem and try to solve the issue yourself before taking the laptop to the master.

Have a great day!