Today, there are many game portals that impress with the quality and quantity of supported games. StopGame, Origin, GoodGame - the most famous of them. Origin has gained great trust among gamers. And here we will analyze a popular topic: how to change a secret question in Origin.
Why do I need a secret question in Origin
The secret question is the old method of identifying the user's identity, which has long lost its relevance to many. Nevertheless, the Origin portal uses precisely this technique. It allows you to confirm the fact that the owner is trying to get on the page.
When registering, it is very important to take seriously the secret question, because it will be quite difficult to restore or change it in the future. It is better to write data somewhere in a notebook: storing important information is unsafe due to the possibility of an attacker hacking the system.
How to change a security question
It often happens that the user has a need to change a secret question or answer to it. This can be caused by a number of reasons, including the receipt of information by outsiders. In order to accomplish your plan, follow the instructions below.
How to recover a secret question
Unrecorded data, a frivolous attitude during registration, profile theft - all this can cause loss of access to the main functions of the game portal. And how is everything going? Forgot your password? No, it is quite easy to restore it. The cause of the colossal problems may be the secret question. It is he who gives users a lot of inconvenience. If the situation with the loss of a secret question and the answer to it is familiar to you, we know how to solve it! Just follow the instructions below and everything will work out!
A warning! It is important that the E-mail address is attached to the profile, otherwise it will be almost impossible to restore access.
Warning, correspondence with the security service may take a long time, be prepared.
- Click on the button "Support".
- Go to the "Contact us" item.
- A list of products opens, in which we need to choose Origin, which will be marked with an asterisk.
- Next, select the platform on which you are currently sending the application.
- We choose the topic of our appeal. In our case, this is “My Account”.
- Next, you need to choose the nature of the problem. Select "Manage Security Settings."
- Next, you need to specify what exactly you need to ask the support service, oddly enough, select "Change secret question".
- It remains only to indicate that you tried to change the security question at the address indicated in the text.
- The last step will be to indicate your version of Origin, which can be done by selecting "Help" in the top menu, and then selecting "About".
- To do this, going to the official website, go to "My profile".
- Click on the big orange button at the top to go to the EA.COM website and there already change our secret question.
- In the appeared window with the site, select the section with the inscription: "Security".
- In this section, we can find the field: "Account Security", and next to see the "Edit" button. Click on it.
- Here they will require you to enter the answer to the secret question. After entering, click: "Continue."
- In the security settings window that opens, go to the "Security Question" section and write all the necessary data in the appropriate fields.
- Complaint about an insult or violation.
- The game or application does not start.
- Low productivity.
- Return lost data from your account or restore it.
- Problems with financial transfers.
- Reset achievements in an online game.
- Talk about bugs and bugs.
- Passcode or coupon has been lost.
- Change the secret word in Origin.
If you forgot the answer to a secret question in Origin, you have to give a new one. To do this, you will need to contact the Technical Support Service, here, or proceed as follows: go to the Origin website and log in. Next, select My accountquot ;, click Editquot ;, we see a window with a secret question. Next, follow this link:
Click Continue quot ;, select
Enter your phone number. A code has been received on the phone, which we enter in the corresponding window, after which we go back to Origin, in Account - Security - Editquot ;. Here one more code on a telephone should come. We enter our security code, now we can make changes. We enter the current password, then a new one, confirm it, save the changes. Next, click Secret Question and enter a new answer to it, or choose another question. Video instruction is here.
If you have tied your phone to your account, then without it you won’t be able to regain access to the platform. In other cases, to restore access, you will have to contact the operator, for this, turn on English and go to Live Chat.
After that, a window will appear in front of you, it will say in what time the operator will be able to contact you.
After connecting you will have to answer questions. You will have to indicate your nickname Origin ID or Email, the date of birth specified in your account (DOB), select and answer the security question. If you have already created such a question, then ask him to change referring to the correct indication of all the data.
How to change a secret question in Origin, please contact those. site support, but you can do it yourself.
The process of changing the security question is not complicated and is quite easily described in the video. Keep your phone with you, in the process of changing the question you will receive a code.
The secret question is stored in the memory of the origin system, it can be called a backup password, so the secret question is changed through the technical service of the origin. Contact the proposed form, they will help you.
Quite a lot of people ask how to change the secret question in Origin, while the answer is practically in front of the nose. It’s not difficult to do this. In this article we will consider two options: when the secret word was lost and when you know the answer to the secret question, but do not know how to change the question. We will also analyze common questions and answer them.
How does this system work?
Everything is very simple. The described system protects any user data when someone tries to change something, whether it is a password or mail, blocking access to this function in case of incorrect input. And if you forgot the answer, then you can change the secret word in Origin only with the help of technical support.
Let us dwell on this in more detail.
Origin: change secret question if answer is known
Performing this operation will not be difficult if you have strong evidence that you are the full owner of this account. Although you still have to be nervous, because you can do this only by phone by calling Origin support.
To do this, perform the following steps:
After that, you need to click on the button "Select communication type" and see this message:
Most often, to unlock a game account you need to provide a key that you previously activated on your account. In rare cases, more data may be needed, but more often a game key is enough.
If you have not forgotten the answer to your secret question, then you can change the secret question in Origin in the security settings (more on this below). This is much easier to do than in the first method, however, you will also have to go through a lot of points.
Done! The data has been completely changed, now you can continue to use your account without any problems.
Can I change my security question in other ways?
At the moment, there are no other legal ways to change the secret question in Origin or the answer to it. All methods presented by various video hosting sites are fraudulent, and all workers have been fixed and no longer work. By downloading the program from third-party resources, you risk completely losing your game account, and in the worst case, damage your computer and data on it.
Can I not call support if I forget the answer to a secret question?
Today, a call to support is the only way to change the secret question in Origin, others simply do not exist or they are a hoax.
Is Origin support call free?
The support service center is located in Moscow. If you live in another city, then this can be a problem for you. That is why you can order a call back, which is carried out at the expense of the company, and you will not lose a single ruble in the negotiations.
I got a call from another country. What to do?
In this situation, do not panic. Most likely, you saw two fours at the beginning of the issue and thought that the call was coming from another country. The call still goes through Moscow, but the Call Center is in Ireland, so you see these numbers.
What questions can I ask?
It should be borne in mind that the support service does not advise users on the basic setup of game accounts. You will not be able to find out about future promotions or get yourself a discount. So what questions can I ask?
Can I contact support by mail?
Yes, you can, but you won’t be able to change the secret question in Origin by email.
EA Support Email in Russia: [email protected]
Before contacting support by email
If you still have questions that you can ask by email, then be prepared for the fact that you have to wait a lot of time, and sometimes spend a lot of energy to, for example, return a stolen account or mail. In extreme cases, you can write an angry post on the reddit website about the company, after which the chances that you will be restored to the account will increase, however, be prepared to use knowledge of the English language, because after that they will contact you on it.
In the end
You can often encounter problems when you cannot do without technical support and you have to contact them. Choosing which way is up to you. This article provides basic guidelines for calling technical support. It was also discussed in detail how to change the secret question in Origin and the main problems that can be encountered when making a call or contacting via email. We recommend that you find the old access codes for games, be patient, and you will surely succeed.
