How to get money back for a tablet, return a tablet under warranty. We all live in a wonderful age, a century of technology development that makes our life easier every day. Computers that enable us to do work have gone from large, heavy boxes to lightweight and compact devices such as a tablet. The tablet fits into a coat pocket or purse, while providing a wide range of functions for both entertainment and work. Which makes it an excellent purchase, as well as a wonderful and useful gift. As with any product, the tablet may not fit or be of poor quality. This article will let you know how to return a tablet to the store by answering the following questions: - can the tablet be returned; - return the tablet under warranty (within the first 15 days from the date of purchase); - how to get money back for a tablet (after 15 days from the date of purchase). Can i return my tablet 1.
Returning your tablet to the store
The marriage appeared within 2 weeks. The law allows you to exchange or return a device with defects identified within 15 days after the transfer of the goods to the buyer (clause 1 of article 18 of the Law). With a statement about the identified shortcomings, you should contact the store seller.
Info
To do this, the seller is provided with the gadget itself, all the documents available for it, all the components, it is desirable to have a receipt for payment, but it is not required. How to return a tablet without a receipt? In paragraph 5 of Art. 18 of the Law says that the absence of a check is not a hindrance to the acceptance of the goods.
The money for the tablet must be returned within 10 days from the date of contacting the store (Article 22 of the Law). ✔ The tablet stopped turning on. Each of the defects may have a different origin and may appear due to the fault of the user, and the fault of the seller, importer or manufacturer.
Can I return my tablet back to the store if I don't like it?
This provision does not apply to goods listed in the List of products that cannot be exchanged or returned, approved by Decree of the Government of the Russian Federation No. 55. This list also includes a tablet, but only the one for which the warranty period is established.
Thus, a device for which there is no guarantee can be returned to the store within two weeks after purchase. You can also always return goods purchased remotely (via the Internet, mail, other means of communication).
The return must be declared within a week from the date of transfer of the goods (clause 4 of article 26.1 of the Law). ✔ After using less than 14 days? It is impossible to return a working device that has already been used. The method of acquiring the tablet does not matter.
How to correctly return a tablet of inadequate quality to the store within 14 days
Attention
If you decide to send the device for repair, make sure that the time of work does not exceed a month. Longer repairs are the basis for the consumer's refusal from the transaction.
✔
The phone broke after 2 weeks of use. In the event of a serious breakdown during the warranty period, the user may:
- request free repair;
- demand to replace the gadget;
- return the device and claim your money back.
You need to contact the seller with your requirements. Back to Contents ○ Can I return my tablet during the warranty period? You can exchange or return the tablet to the store during the warranty period for the gadget.
If the warranty period has not been established, you can declare your claims within 2 years from the date of purchase of the device (Article 19 of the Law).
How do I return my tablet?
Important
The article Required details of the statement of claim will help you to correctly draw up a statement of claim. So, if, when working with the tablet, defects are found during the warranty period, you can not only count on its free repair in the service, but also return money for the defective product.
Returning a working tablet Can you return a tablet if you just don't like it? Here the situation is more complicated. Precisely because this is a technically complex product, it cannot be simply returned within two weeks after purchase, justifying this by the inconvenience of use, or by the phrase: "Well, I don't like it, that's all."
Of course, you can try to negotiate with the seller. And it is easier to do this when the purchased product has preserved its presentation. And this concept also applies to packaging. There are chances, and if you offer the store an exchange for a more expensive option with a surcharge.
Is it possible to return the tablet within 14 days if it works?
Of the Law: "The consumer has the right to exchange a non-food product of good quality for a similar product from the seller from whom this product was purchased, if the specified product did not fit in shape, size, style, color, size or configuration." The tablet can definitely be changed if the following conditions are met:
- there is no warranty on it;
- no more than two weeks have passed since the purchase of the goods;
- the presentation of the device is preserved.
In all other cases, the seller has the right to refuse the buyer in exchange. ✔ Is it possible to return if the seller deliberately kept silent about the characteristics of the tablet? What if the purchased planets are not suitable for work or does not have the necessary properties (for example, does not support SIM cards)? Deliberate omission of important properties of the product is regarded as cheating the buyer.
If you don't like the tablet, you can return it within 14 days
However, the last word will still be with the seller. For more information on what is meant by a presentation, see the article What is a presentation ?.
If, for some reason, you are not satisfied with the purchased tablet, then you should not mention the inconsistency of the tablet's color with the color of your eyes or the inconvenience of watching movies while lying down in the justification of the reasons. In this case, the emphasis should be on the fact that the seller did not disclose the specific technical characteristics of the tablet - and it was they who prompted the purchase of this model. It should be clear from your complaints that you voiced the requirements for the device, and the seller recommended this particular tablet.
Returning a good quality tablet within 14 days
But there is an exception to this rule: “In case of revealing significant defects in the goods, the consumer has the right to present to the manufacturer (an authorized organization or an authorized individual entrepreneur, importer) a requirement to eliminate such defects free of charge, if he proves that they arose before the transfer of the goods to the consumer or for reasons up to this point "(paragraph 6 of article 19 of the Law)." If the expiration date is set for the gadget, then it is allowed to apply with the demand within this period. If the period of service has not been established, claims to the manufacturer can be declared within 10 years from the date of transfer of the device to the buyer.
If the manufacturer is inactive for 20 days, the buyer has the right to demand the return of the device. Back to contents ○ Legal advice: ✔ After buying a tablet, he stopped responding to touch.
Return of the tablet within 14 days of proper quality
When shopping online, consumers are empowered to return any product during the transfer process and after delivery within 7 days. The only exceptions are goods with individually defined properties, i.e. can only be used for its intended purpose.
If the buyer has not been notified of the timing of the return of goods purchased remotely at the time of purchase or transfer, then the period is automatically extended to 3 months. The main condition for the return is the preservation of the presentation and the availability of documents confirming the fact of purchase.
Refunds take place no later than 10 days after the application is submitted. If there is a defect, it is important to confirm its presence and promptly notify the store. And the seller must fulfill all reasonable requirements of the consumer of the goods on time.
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Is it possible to return a tablet within 14 days from the date of purchase if it is fully functional and all its consumer properties are preserved? Minimize Victoria Dymova Support Officer Pravoved.ru Similar issues have already been considered, try looking here:
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Lawyers Answers (4)
- All services of lawyers in Moscow Elimination of defects in goods Moscow from 10,000 rubles. Reimbursement of expenses for the elimination of deficiencies Moscow from 2000 rubles.
Return of the tablet within 14 days of proper dns quality
Has more time passed? You can get your money back! But can all the flaws be the basis for returning the tablet? Of course not. The law deals with production defects, that is, those breakdowns, the appearance of which depends on the quality of the manufacturer's work, transportation and storage until the moment of sale to the final buyer. But if the buyer dropped the tablet, recharged it with a device not intended for this model, installed unlicensed software, then it is considered that the defect arose as a result of violation of the operating rules, and the responsibility for it lies entirely with the buyer. Sometimes, to prove that the deficiency is of a production nature, it is necessary to conduct an examination. The organization of the examination, according to the legislation, is undertaken by the seller.
Return of the tablet within 14 days of inadequate quality
The decision to accept the goods often depends on his goodwill, and only in some cases does the Law allow the buyer to hand over the device despite the refusal of the store representative. ✔ In its original packaging A tablet that has not been used can be returned, but not always. The Civil Code states: “The buyer has the right, within fourteen days from the date of transfer of the non-food product to him, unless a longer period is announced by the seller, to exchange the purchased product at the place of purchase and other places announced by the seller for a similar product of a different size, shape, size, style , colors or configuration, making the necessary recalculation with the seller in the event of a price difference. In the absence of the goods necessary for the exchange of goods from the seller, the buyer has the right to return the purchased goods to the seller and receive the money paid for it "(clause 1 of Art.
In a situation where the tablet breaks down after 14 days from the date of sale, the procedure for refunding or exchanging for a working gadget is complicated by a number of conditions: In this case, cases of breakdowns and shortcomings due to the manufacturer's fault are considered. They consist in the following points: poor-quality manufacturing process; violation of the rules for the delivery of finished products from the manufacturer to the retail network; improper storage of goods prior to sale to a consumer. I handed over the tablet computer for repair.After returning the device from repair and inspection, significant dents and abrasions were found on the case. There are no phrases about the presence of scratches and scuffs in the act upon acceptance for repair (act with the seal of the repair organization).
The tablet refused to accept. The girl said - your right, they did not finish it when accepting for repair (such significant abrasions are difficult not to notice, how to get it in operation - for 3 months it was in a case).
Returning your tablet to the store
Important! Technically complex and bulky goods have certain peculiarities when returned.The return of technically complex products of proper quality is possible only if there is no guarantee for it, as well as when the goods are handed over to the seller for personal reasons. On a general basis, such goods of inadequate quality can be returned only within 14 days from the time of purchase.
Is it possible to exchange a working tablet for another
demand replacement for the same product of another brand (model, article) with a corresponding recalculation of the purchase price; demand a commensurate reduction in the purchase price; demand immediate gratuitous elimination of defects in the goods or reimbursement of expenses for their correction by the consumer or a third party; refuse to execute the sales contract and demand the return of the amount paid for the goods.Can I return my tablet back to the store if I don't like it?
And the seller in the store gave advice on purchasing exactly this. Can I return the tablet to the store if I don't like it?Many buyers ask if they can return the tablet if I don't like it. By law, you can return a gadget, even if it is of proper quality. You may not like the color, size, model itself.
The main thing is to return the goods on time.
If the packaging is preserved, the presentation is not broken, there are no traces of use and there is a receipt, then the law on the protection of the rights of buyers regulates the possibility of returning the device within 14 days after the sale.
2. A completely different procedure is approved by law for a situation when you bought a tablet through an online store. The terms for the return are set in clause
4 of the specified norm. The tablet return period is 7 days, and this information must be communicated to you in writing!
If the seller did not provide you with this information, contrary to the law, then you can return the tablet within 3 months.
Can a working phone be exchanged for another?
Resetting to factory settings and deleting everything from the phone is a matter of 30 seconds.Resetting to factory settings and deleting everything from the phone is a matter of 30 seconds. I understand this, but as you can see, we didn’t bother to spend 30 seconds, I don’t know how it ended, I’ll ask my friend, a consultant from this store, how I’ll be there, maybe he knows.
And the most interesting. Walker_N The other day in one of the CSN stores in my city I saw a situation, a man was buying himself a smart Samsung, which I don’t know exactly, that’s not the point.
Is it possible and how to return a laptop within 14 days if you don't like it?
The return or exchange of non-food products is governed by two main legal acts: According to the list of goods specified in the government decree, computer technology belongs to the category of goods, the exchange and return of which is not carried out within two weeks if no defects are found in them. Portable and stationary computers (including a laptop) are classified as technically complex products and are not subject to the law, according to which you can exchange or return an unsuitable product without significant reasons.How to return a tablet if it turns out to be faulty or just don't like it? Buying a tablet, although it does not belong to a very large expenditure, still no one wants to lose money. There are hardly many people who, having rejected one tablet, simply go to the store for a second. But so that attempts to return the money spent are not fruitless and exhausting, you can use our advice.
Morning, coffee, tablet - the perfect picture. What a pity that sometimes it is overshadowed by the fact that the tablet did not fit or brokeThe procedure for the buyer wishing to return the tablet to the seller depends on the reasons for the return. It's one thing if the tablet is defective, and quite another if it doesn't suit you in terms of its technical characteristics. However, in any case, it should be assumed that the tablet belongs to the category of technically complex goods. This is evidenced by the approved list of goods.
How to return a faulty tablet?
There are two possible options: if the buyer applied for the return of the tablet within 15 days after its purchase, or he did it after this period.
If you almost immediately discovered a malfunction in the tablet he bought, there are several options. By contacting the seller within 15 days after making a purchase of a technically complex product, according to, you can insist on:
- termination of the sales contract with the subsequent return of all paid money;
- exchange of a tablet for a similar one (or a similar model), but with recalculation if there is a difference in price between the models.
If the malfunction was discovered after 15 days have passed from the date of purchase, a refund or replacement of the model is also possible, however, additional conditions appear:
- the flaw in the tablet must be significant (which cannot be eliminated, or it can be done, but immeasurably expensive);
- the deficiency was not eliminated within the time allotted for this;
- the tablet breaks down over and over again, even after repair, so it cannot be used for more than 30 days during each year of the warranty (the rest of the time it is under repair).
The tablet must be repaired in 45 days. Has more time passed? You can get your money back!
But can all the flaws be the basis for returning the tablet? Of course not. The law deals with production defects, that is, those breakdowns, the appearance of which depends on the quality of the manufacturer's work, transportation and storage until the moment of sale to the final buyer. But if the buyer dropped the tablet, recharged it with a device not intended for this model, installed unlicensed software, then it is considered that the defect arose as a result of violation of the operating rules, and the responsibility for it lies entirely with the buyer.
Sometimes, to prove that the deficiency is of a production nature, it is necessary to conduct an examination. The organization of the examination, according to the legislation, is undertaken by the seller. And if it is established that the breakdown was not the fault of the manufacturer or the seller, then the cost of the examination will be withheld from the buyer.
And here you need to show special attention: after all, it is doubly beneficial for the seller to declare the shortage non-productive. Firstly, then the buyer will lose his right to return the goods, and secondly, he will also pay for the examination, which, by the way, could have been carried out by a staff member and would not have required additional costs.
If you are sure that it was not your own actions that led to the incorrect operation of the tablet, you should appeal the result of such an examination, and send the tablet to an independent expert who will help identify the true reasons. The main thing is that his opinion is accepted by the court. And for this he must have the right to conduct such an examination. The article will help you to correctly draw up a statement of claim to the court.
So, if, while working with the tablet, defects are found during the warranty period, you can not only count on its free repair in the service, but also return money for the defective product.
Returning a working tablet
Can I return my tablet if I just don't like it? Here the situation is more complicated. Precisely because this is a technically complex product, it cannot be simply returned within two weeks after purchase, justifying this by the inconvenience of use, or by the phrase: "Well, I don't like it, that's all." Of course, you can try to negotiate with the seller. And it is easier to do this when the purchased product has preserved its presentation. And this concept also applies to packaging. There are chances, and if you offer the store an exchange for a more expensive option with a surcharge. However, the last word will still be with the seller. For more information on what is meant by a presentation, read the article .
If, for some reason, you are not satisfied with the purchased tablet, then you should not mention the inconsistency of the tablet's color with the color of your eyes or the inconvenience of watching movies while lying down in the justification of the reasons. In this case, the emphasis should be on the fact that the seller did not disclose the specific technical characteristics of the tablet - and it was they who prompted the purchase of this model. It should be clear from your complaints that you voiced the requirements for the device, and the seller recommended this particular tablet.
The tablet didn't match the eyes or the color of the scarf? This is definitely not a reason to return ...
If the store values \u200b\u200bits reputation and wants customers to continue making purchases from it, then it may meet halfway: either return the money or offer a replacement. But we must remember that this is his right, but not his duty.
Do you want to know more about the return of "complex" equipment? Take a look at the article on returning a working cell phone . The situation with the return of a working tablet will be the same, except for one point: the fact that the tablet is a technically complex product is beyond doubt.
Find out if you can exchange your tablet at a store with or without surcharge.
Consider two possible cases in which it may become necessary to exchange a tablet for another:
The tablet you bought turned out to be defective (of inadequate quality, deteriorated, torn, collapsed, etc.) and at the same time you believe that this happened not through your fault, but through the fault of the manufacturer or the seller.
I just didn't like the purchased tablet because of the color, appearance, other characteristics, or simply did not fit in size.
Free legal advice on the exchange of goods!The legislation is rapidly becoming outdated, and each situation is individual. Save your time and money - call the numbers below, or contact the online consultant in the lower right corner.
It's fast and efficient! 👇👇👇Around the clock and free!
IMPORTANT! Free consultation does not oblige you to anything!
if the product belongs to the category -, then the warranty period for it may begin to run from the moment the relevant season begins;
if the product belongs to the group -, then special rules for its exchange apply;
if the product belongs to the group -, then special rules for its delivery apply.
Tablet exchange period
Exchange of the tablet is possible during the warranty period, and if the warranty is not established or expired, then within two years from the date of transfer of the tablet.
What can you count on
You can not only exchange a tablet for another, but also completely compensate for the losses resulting from the sale of a low-quality (defective) tablet to you;
Recalculation and surcharge
When replacing a tablet of an inadequate quality with a tablet of the same brand (of the same model and (or) article), the price is not recalculated.
When replacing a tablet with the same but different brand (model, article), if the price of the old tablet is lower than the price of the new one provided in exchange, you will need to pay the difference in prices.
if the price of the old tablet is higher than the price of the new one provided in exchange, the difference in prices is paid to the consumer.
Free legal advice on the exchange of goods!The legislation is rapidly becoming outdated, and each situation is individual. Save your time and money - call the numbers below, or contact the online consultant in the lower right corner.
It's fast and efficient! 👇👇👇Around the clock and free!
IMPORTANT! Free consultation does not oblige you to anything!
the price of the tablet to be replaced is determined at the time of its replacement.
Don't forget to bring the following documents with you:
warranty card;
general passport ();
sales or cash receipt for the purchased tablet, but if such documents are missing, you have the right to refer to the testimony.
if the tablet is purchased from an online store
If the seller does not agree to exchange a low-quality tablet for warranty
tablet replacement: if the examination establishes that the tablet has deteriorated through no fault of the buyer himself, then the seller is obliged to exchange the tablet for a new one, otherwise the buyer will have to reimburse the seller for the costs of storing the tablet and for carrying out the examination.
If the seller does not agree to return money for a low-quality tablet, the warranty for which has ended or has not been established.
tablet examination: if the seller does not agree to the exchange, the buyer must himself examine the tablet. In this case, the examination is carried out at the expense of the buyer, since the obligation to prove that the defects of the tablet arose before they were handed over to the consumer or for reasons that arose before that moment lies with the buyer.
Tablet swap: if the examination finds that the tablet has deteriorated through no fault of the buyer himself, then the seller is obliged to make an Exchange for a new one.
Exchange of a good quality tablet
Tablet exchange period
Exchange of a tablet of good quality is possible within 14 days, excluding the day of purchase.
Terms of exchange
you can exchange a tablet if it:
did not suit you in shape, size, style, color, size or configuration;
was not in use and at the same time its presentation, consumer properties, plates, factory labels were preserved;
not included this one.
What can you count on
Free legal advice on the exchange of goods!Legislation is rapidly becoming outdated, and each situation is individual. Save your time and money - call the numbers below,.
Going to court: if the seller refuses to comply with the statutory requirements even after receiving a written claim, it is necessary to go to court with a corresponding request.
If the buyer does not have any other reasons other than “I didn’t like it, I don’t want to change my mind,” then he needs to know that his legal field is regulated by two papers, with almost mutually exclusive functions. Government Decree No. 55 dated 01.19.1998 contains a list of goods that are not subject to general return rules, it is echoed by Decree No. 924 dated 11.11.2011 with a complete list of "technically complex goods", which include tablets. But there is still the Law "On Protection of Consumer Rights", which has not yet been canceled, where Article 26.1 explains that the buyer can refuse to receive the goods at any time before its transfer, but after receiving the goods, the client can do this within a week.
The client should pay attention to an important nuance, if this information was not provided by the seller in writing, then the cancellation of the goods can be issued within three months.
It is also worth noting here that compliance with the letter of the law on the part of the online retailer implies reciprocal compliance with all the rules and regulations for processing returns from the client side. When returning a tablet that did not meet user expectations, do not forget to check the presence of a receipt, sales, cash register, general presentation, factory seals, stickers and labels.
Reason two: return the tablet under warranty
A warranty return (carried out within the first 15 days from the date of purchase) is also issued in accordance with the Law "On Protection of Consumer Rights". You have the right to put forward certain requirements if you find defects and malfunctions in the tablet itself or in its work, referring to article 18. The first way: to refuse the concluded agreement and return the money for the tablet, in which case the legal deadline for execution will be 10 days. It will take from a week to one calendar month to exchange your tablet for a similar or another model with a surcharge or with a refund of the difference in cost. The next path is more difficult. You are offered to repair the purchased gadget under warranty or troubleshoot a third-party repair service with a subsequent claim for reimbursement of expenses within up to 45 days.
Reason three: the desire to just get your money back for the tablet
Please be aware that after fifteen days of using your tablet, you will only be eligible for warranty repairs. In this particular case, for Article 18 of the Law "On Protection of Consumer Rights" to continue to work in your favor, you need some grounds. Firstly, this is the presence of repeated breakdowns or the identification of an unrecoverable malfunction, this also includes the incommensurability of financial costs and the time of repair work. If, when you contact us, the prescribed terms of warranty repairs were violated, you can easily rely on a well-known law and start a refund procedure.
Returning money from an unsuccessful purchase will also help to calculate the time it takes for warranty repairs in one warranty year. This period should not exceed 30 days.
Please be aware that if the online retailer complies with your legal requirements and accepts the item back for any of the above reasons, shipping charges may be deducted from the item paid.
Any misunderstandings, refusals and conflict situations with the seller are resolved by going to the next stage, namely, drawing up a claim in writing. In the event of an unfavorably developing dialogue, the buyer is protected by the same Law "On Protection of Consumer Rights". Remember that many large offline retailers that also operate on the Web do not fall under the Distance Selling Law, which applies to online retailers when resolving a dispute with a customer.
When drawing up a claim, you must remember that it is drawn up in two copies, and the seller's mark must be affixed to the copy of the store. The seller keeps the marked option. According to Article 22 of the Law "On Protection of Consumer Rights", a competently drafted requirement must be satisfied within ten days from the date of presentation.
The actions of the seller who have not responded to the drawn up and executed claim can be challenged in court. This will threaten the retailer with both a forfeit payment and a fine to the state treasury.
