Whether you're using your iOS, Mac, or Windows device to connect to one of Apple's digital content stores, you might be plagued with “Can't connect to iTunes Store” or “Can't connect to App Store” errors. This can happen at any time, even the most inconvenient moment, when you try to use the App Store, iBooks store and even iTunes.
Can't connect to iTunes or the App Store on iOS: what to do
If you are having trouble connecting to the App Store, or any of Apple's other online digital content stores through any of your iOS devices, be it iPhone, iPod, or iPad. There can be many reasons why this is happening. Sometimes it can be a problem with the wireless network, a disconnected internet cable, or it happens because the drivers are not up to date. You can follow the next steps to help resolve these issues.
Check your date and time settings
If the date and time on the device is turned off, Apple's digital content stores will clearly not like it. To check your date and time settings, you need to do the following:
Make sure you have the latest iOS version installed
Another thing you can check is to make sure your iOS version is up to date. To do this, check for updates, this can be done by following the instructions below.
Make sure you have a good data connection
If you are using Wi-Fi, make sure you are connected to the correct Wi-Fi network by going to Settings and opening Wi-Fi, and if your signal is strong enough.
Checking the Wi-Fi connection settings If you are using cellular, check to see if you have cellular data configured in Settings\u003e Cellular and make sure your signal is strong enough to connect to the network decently. You should use LTE if possible, as it usually has the best data transfer rates.
Enabling Cellular Disable active VPNs
If you are using a VPN that can block Apple's digital content stores, then you should immediately disable the VPN from Settings\u003e VPN to see if you can connect or not. If everything works after disconnecting your VPN, then it means that VPN has been your problem all along.
Turn off VPN Do other devices on the same network have the same problem?
You can check if the problem is just your device or the problem with Apple servers by checking another iOS device or another Mac or PC to see if those computers are also having connectivity issues. If the problem is present on all devices, then most likely the problem is that Apple servers are intermittent, and you should try again later.
Make sure there is no problem with the router.
You should never rule out problems with your wireless router. If you see endless error messages, you can also try resetting your router, and thus resetting your internet connection, and that might fix the problem.
No connection to iTunes or App Store on Mac
As with iOS devices, you may experience similar connection issues when using the Mac App Store, iBooks Store, or iTunes Store. Here are some steps you can take to fix connection problems on your Mac.
Make sure your software is up to date
Apple's operating system OS X uses two key applications to connect to the web, namely digital content stores, Safari and iTunes. If you are using an outdated version of these software products, Apple may block their connection to digital content repositories for security reasons.
You can make sure both are up to date by launching the Mac App Store and clicking the Updates tab, then installing updates if necessary.
Go to the "Updates" tab Make sure your firewall is not blocking Apple digital content stores
Mac users have access to firewall settings, but only for incoming connections. Third-party firewall software like LittleSnitch will allow you to block outgoing connections. Make sure your inbound and outbound connections allow you to use the Mac App Store, iBooks, and iTunes.
To check incoming OS X firewall connections, you can launch the System preferences application from the Menu Bar, then click on the Security & Privacy panel and open the Firewall tab. Here you can unlock the firewall settings and click the Firewall Options button to configure the allowed and denied options.
Unlocking the firewall settings Make sure VPNs aren't blocking access
Just like iOS, you can check if your Mac is connected to a VPN that might restrict access. Typically, VPN software is accessed from the menu bar when in use.
Checking if Mac is connected to VPN Resetting your router or modem
Since Mac computers can use a wireless or wired internet connection, you can try resetting your wireless or wired router to fix the problem.
Sometimes, router issues can be the cause of iTunes Store and App Store connection errors.
Check Apple Server Status
To see if the problem is with Apple's servers and not your Mac, visit the System Status webpage, which will alert you to any glitches in Apple systems. If all items are marked green, then the problem is most likely related to your computer, not the servers.
Can't connect to iTunes or App Store on Windows
If you're having trouble connecting to the iTunes Store on your Windows PC, you can follow some of the following steps and hopefully this solves your problem:
Make sure iTunes is up to date
Since Apple is pretty strict about timely software updates, the issue could be related to an unsupported version of iTunes. Make sure you have the latest version of iTunes installed on your computer.
Check network settings
Your network connection may be causing the connection failure. Try to make sure you are connected to the correct Wi-Fi network, or check if your router is working. You can reset your router if needed.
Make sure proxies or VPNs aren't giving you problems
As mentioned in the iOS and Mac troubleshooting steps above, VPN servers and proxy servers can cause problems connecting to certain servers. Try disabling them and try connecting to the iTunes Store again.
Check your antivirus software
Some antivirus software can flag iTunes as a third-party insecure program, and can block its Internet access privileges. Since antivirus software is common on Windows, this is a great place to check.
Check Apple Server Status
Just like Mac users, Windows users can visit the Apple Server Status web page to see if any of its services are disconnected during a connection attempt.
ITunes and App Store connection errors can occur at the most embarrassing moment when you try to download a new game or update an application, it is always painful and tormenting. Fortunately, this problem is completely solvable, there are many ways to find the cause of its occurrence and effectively eliminate it.
In this article, we will look at the reasons why your iPhone / iPad / MacBook does not enter the AppStore and why the AppStore does not work in principle. It also gives advice on what to do to solve the problem.
The AppStore usually works smoothly, but sometimes users are faced with the fact that the app store becomes unavailable. The problem may be on Apple's side: there are known cases when the AppStore simply broke, ceasing to function all over the world. Such situations are extremely rare, and users find out about them quickly enough from social networks. Much more often, the cause of the problem is incorrect operation of the device itself.
When iPhone / iPad does not enter the AppStore
If your iPhone won't go to the AppStore, try signing out of your Apple ID and then signing in again. If you have problems launching the store on iPad, try similar steps:
Immediately after logging out, click "Sign in" and enter the data for authorization via Apple ID. If this does not help, make sure that there is a check mark next to the AppStore item in the same section. Sometimes it disappears after the next system update, as a result of which the store stops launching.
Another reason for the app store not working can be incorrect time, date and region settings.
- Open the settings, section "General".
- Go to the subsection "Date and Time".
- Turn on automatic detection of settings or set them manually.
Pay attention to the parameters of the Internet connection. If you are using mobile traffic, make sure that the tariff has not run out of data. When using Wi-Fi, make sure the connection is correct. To rule out connection problems, launch a browser on your mobile device.
Sometimes users are faced with the fact that after updating iOS, the AppStore icon itself disappears. To get it back:
After completing these steps, the missing icon will appear on the iPhone or iPad screen, and the store itself will open without problems.
If AppStore doesn't work on MacBook
On a MacBook, it can also be difficult to launch the AppStore after a system update. The most common cause of a problem is that the program cannot connect to Apple servers. To fix the problem:
In some cases, the program is removed after the update. To restore it, you need to download the software update package for Mac OS X 10.6.6 (Combo) to your computer. But first you need to make sure that the program really does not exist: sometimes only the icon disappears.
- Open Finder.
- From the Transitions menu, choose Programs.
- See if AppStore is in the list of programs.
If there is no AppStore in the list of installed applications, then proceed to download and install the update, after which the problem with launching the store will be eliminated.
Restarting AppStore
If the AppStore starts but doesn't work on your mobile device, try updating it. In fact, the application is a browser, but it does not have a separate Refresh button. Therefore, you have to use a little trick: press the button on the bottom panel 10 times.
In this article, I will tell you about the reasons why the iPhone does not enter the App Store, a connection failure appears and other problems appear.
This article is suitable for all iPhone Xs / Xr / X / 8/7/6/5 and Plus models on iOS 12. Older versions may have different or missing menu items and hardware support indicated in the article.
Connection failed when entering the App Store
There are several reasons why problems with the functioning of the App Store may appear. All of them have their own solutions that can correct the situation.
Connection failure is manifested when installed or a new application. Before searching for the cause of the failure and solving such a problem, you should make sure that the firmware version you are using does not belong to the beta version.
Quite often, beta versions are not finalized, which can cause various problems in the functioning of the device as a whole. When using the trial version, you need to wait until all possible bugs are removed by the developers and it will be possible to update the gadget to a new modified version. If the device is running the full version of the firmware, but due to connection failures, it is impossible to update or install applications, then you should determine the cause of the error and a way to solve it.
Time and date set incorrectly
To solve the problem, set the correct data or activate the automatic time and date setting. To set the time and date manually, follow the steps:
- Go to "Settings", select "General" and "Date and time".
- We indicate the year, month, date and current time (select the time zone).
To automatically configure the data, just activate the "Automatic" option.
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Hidden information about the serial number of the phone
In the "About device" menu in the category where the firmware version, IMEI and other data, there should be the serial number of the device. In a situation where it is hidden or in the place where it should be displayed, any other information is indicated, the App Store server simply cannot authenticate the device. This situation can happen after iOS update.
To solve the problem, you should perform a factory reset:
- We follow the path "Settings", select "Basic".
- There we indicate "Reset", then "Reset all settings".
It is important to note that a factory reset means completely deleting all information from the gadget, after which the user will have an iPhone like new. To save important information after a reset, you must make a backup copy before performing the operation:
- Go to "Settings", then click on "iCloud".
- Click on "Backup" and "".
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It is also recommended to activate the "Backup to iCloud" option, with which the information will be backed up automatically when the gadget is connected to the Internet. After completing the factory reset procedure, you should configure your gadget as new, and then restore the data from an iCloud backup.
Incorrect network settings
When using a Wi-Fi connection, there is a possibility that there are problems with your internet settings or signal. Probably, the network administrator changed the settings or was limited to Wi-Fi access.
To solve the problem, you should first check the Internet functionality. To do this, open a browser and then load any website. If nothing happens, you need to check the router. There is a possibility that it needs to be rebooted or the device does not work at all.
You can also disconnect from Wi-Fi and use the mobile Internet. If the error is not corrected, then the reason is in the product itself.
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Fallback solution
There is a fairly simple way by which you can solve the problem when the iPhone does not enter the App Store. Any user can easily use it. We carry out the following algorithm:
The reasons for such errors include jailbreak. You can get rid of it only by restoring the gadget via iTunes:
- We connect the gadget to the computer using a USB cable.
- Open iTunes, select the device.
- Click on the "Restore" button.
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App search does not work in the App Store
Recently, problems with finding programs have become more frequent due to Apple's technical work. When you try to search for the required applications in the catalog, they simply do not appear in the search results. This applies to all applications and services.
There is one peculiarity here - when the "Popular" item is opened, applications are displayed again in the SERP, they can be downloaded to your device without any problems. Applications can be downloaded using direct links, and purchased from the "Purchases" menu can be updated.
The cause of the error is still unknown, but it is definitely global, as it manifests itself massively. You just need to wait until the problem goes away on its own, since the cause of the occurrence is not related to the user or his device. On average, you have to wait from a couple of hours to several days.
Apps are not updated or downloaded
Stop loading
When the downloaded application remains in the "Waiting for download" status all the time, the download process must be stopped.
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The user needs to click on the shortcut of the program that is waiting for download to pause the download. Then again click on the non-application so that the download process is resumed.
Airplane mode
When you can't download the application, you need to try to restore the boot process using the "Airplane" mode:
- We carry out on the unlocked iPhone screen from the bottom up and click on the plane icon to activate the mode.
- We wait a minute, then click on this icon again.
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Switching to DFU mode
If nothing helps to restore the ability to update or download applications from the App Store, you must use the DFU mode:
- We connect the iPhone to the computer, launch iTunes.
- Press the Home and Power buttons at the same time and hold them in this position for 10 seconds (at this time the device will restart) until the Apple logo is displayed on the screen.
- When the apple appears, you must release the Power button, and continue holding the Home key until the iTunes icon is shown.
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iTunes will tell you that the phone is in DFU (recovery) mode. Then you need to hold down the Home and Power buttons at the same time. They should be held until reboot for approximately 10 seconds.
The secret way to restore the App Store
There are many reasons why the App Store does not work. There are many ways to solve them, but there is a universal way to fix the problem and restore the correct operation of the Apple store.
This secret method is little known among users of Apple gadgets. The App Store has several tabs: Updates, Search, Browse, Top Charts, and Featured. It lacks an Update button that would make it possible to update the App Store itself. The absence of this button does not mean that the App Store cannot be updated.
To start updating the online store App Store and its content, the user should make 10 consecutive clicks on any button located in the lower panel (search, browse, etc.). With the help of these actions, the selected tab by the user will be reloaded, and the information will be loaded there again.
Once upon a time, I already wrote an article. Today I have done more global work. For several hours in a row (about 8-9) I collected and systematized iTunes errors and their solutions into a separate pivot table. To do this, I checked with several sites at once, which already collected these errors, and also clarified information on almost every error on English-language blogs. The result is an impressive table that contains all the errors found that occur when working with iTunes.
On website in this article I place the table itself, which has three columns: error, reason, solution. Below the table, I place a PDF file that contains the 4th column - links. For some errors (20 percent) there are quite intelligible instructions from Apple in Russian.
Among other things, I give a couple of useful links to solving the most common mistakes. Instructions in Russian.
Eliminating errors in updating and restoring device data in iTunes http://support.apple.com/kb/TS1275?viewlocale\u003den_US - this manual explains in general terms what to do if an unknown error occurs. Ordinary users can get started with these steps.
- Update iTunes
- Update your operating system
- Check your security software on your computer (temporarily disable antivirus software)
- Disconnect any additional USB devices
- Restart iPad (iPhone, iPod)
- Try to update or restore again
For many, this should be enough to solve the problem.
Eliminating certain update and recovery errors http://support.apple.com/kb/TS3694?viewlocale\u003dru_RU. The second article covers a wide range of errors. I recommend it for review if you have one of the following errors:
- Troubleshoot communications (3014, 3194, 3000-3999)
- Security software configuration (2, 4, 6, 9, 1000, 1611, 9006, 9807, 9844)
- Checking USB connections (13, 14, 1600-1629, 1643-1650, 2000-2009, 4000-4016)
- Checking hardware for problems (1, 10-47, 1000-1020)
If neither the first nor the second article helped, then you can go to the table (you can start with the table).
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ITunes errors and how to fix them |
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Probable cause |
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Negative errors -98xx. |
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| Error -9843 | This error occurs if you are logged out. | Try downloading something from the iTunes Store or App Store. The system will ask you to log in - enter your Apple ID and password |
| Error -9815 | ||
| Error -9814 | ||
| Error -9812 | The system time is not set correctly | Check the system time. Reset your internet connection. Renew root certificates. |
| Error -9808 | The system time is not set correctly | Set the exact date. Reboot your computer |
| Error -9800 | The system time is not set correctly | Set the exact date. Reboot your computer |
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Negative errors -50xx |
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| Error -5000 | There is a problem with the rights to the folder with mobile applications. The app you tried to download to iTunes could not be saved | |
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Negative errors -3xxx |
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| Error -3259 | Connection time limit exceeded | |
| Error -3221 | iTunes and iTunes Helper were blocked by software brandmauer | Change the permission level for iTunes and iTunes Helper in the firewall. Give them full access |
| Error -3198 | Error loading. Or your device is not eligible for the uploaded assembly | Try downloading the app again |
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Negative errors -1 ... ..- 100 |
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| Error -54 | a) Some files are blocked on the hard disk
b) Failure to transfer data from iDevice to computer. Often occurs when hacked programs are transferred to unauthorized computers c) Occurs during synchronization |
a) Start simple - restart your computer
c) Using iTools, go to the device along the path: File System -\u003e iTunes_control-\u003e iTunes and delete the iTunesPrefs and iTunesPrefs.plst files. Synchronize |
| Error -50 | Occurs when downloading purchased content from the iTunes Store due to the application receiving no response from the server. Often the cause is antivirus or brandmauer | |
| Error -39 | a) Occurs when syncing photos
b) Occurs when downloading music or podcasts |
a) Try turning off photo sync. If it helps, use the method of exclusion to find out which album contains problematic photos and delete them
b) Disable Internet accelerators. Search your hard drive for unloaded music and delete it. Try downloading music or podcasts again |
| Error -35 | Occurs when downloading songs purchased from the iTunes Store | Log in to the iTunes Store. Disable your firewall and antivirus. Try downloading the app again. If it does not help, then uninstall the Quick Time, iTunes applications. Install iTunes again |
| Error -1 | Hardware problem. Occasionally occurs on iPhone when updating iOS | Try a different USB port. If it doesn't help, use the Redsn0w or TinyUmbrella utilities to exit recovery mode |
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Errors 1 ... ..999 |
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| Error 1 |
b) You are trying to downgrade the firmware |
a) Update iTunes b) Make sure you are using the correct firmware. In most cases, firmware downgrade is simply not possible. Download the latest firmware version for your device. Try switching the cable to a different USB port. Reboot your computer |
| Error 2 | ASR problem. Occurs with custom firmware due to the fact that it is not assembled correctly | Use a different firmware |
| Error 6 | The firmware cannot be installed. Probably due to the fact that you are downgrading the firmware | Try switching the cable to a different USB port. Reboot your computer |
| Error 9 | Kernel Panic - kernel error during flashing. Occurs when a device unexpectedly loses its connection to USB. Possible problem with USB or cable | Reconnect the cable to the USB port. Try switching the cable to a different USB port. Reboot your computer. If that doesn't help, try a different cable |
| Error 10 | Damaged LLB bootloader due to crookedly assembled firmware | Please use a different firmware. The trick to work around this error no longer works |
| Error 11 | The firmware is missing BBFW files | Please use a different firmware. Try to flash in DFU mode |
| Error 13 | a) Occurs when the user tries to install the beta version of the firmware from under Windows
b) USB problem c) Outdated version of iTunes |
b) Try other USB ports. Try a different cable
c) Update iTunes |
| Error 14 | a) Error in custom firmware
b) USB problem c) You are trying to update the beta firmware instead of restoring |
a) Use a different firmware. Try to flash in DFU mode.
b) Try other USB ports. Try a different cable. c) Try to flash in DFU mode |
| Error 17 | There are probably extra entries in the hosts file | Make sure that in the OS X / etc / hosts file (for Windows, the path is / Windows / System32 / drivers / etc) you do not have any * .apple.com entries. Delete these entries, if any |
| Error 18 | Occurs when the device's media library is corrupted and cannot be updated | Update iTunes to the latest version. If it does not help, then you need to restore the device |
| Error 20 | Appears when downgrading the firmware or if you are in Recovery mode, instead of DFU | Try DFU mode. If it does not help, then use another newer firmware |
| Error 21 | a) Appears when flashing to beta version without UDID activation
b) DFU mode error when jailbreak |
a) Do not use beta-version of firmware. Find a developer who will enter your UDID into their database
b) Enter the device in DFU-mode via PwnageTool, sn0wbreeze or redsn0w |
| Error 23 | a) Hardware problems (battery, processor, memory)
b) Software problems |
Try another firmware that is known to be up-to-date and serviceable. If the problem persists, take the device to the service |
| Error 26 | False NOR version in firmware file | Try another firmware |
| Error 27 | a) Cyclic restore error in iTunes versions 8 and 9b) Trying to install iOS from iPhone 3GS on iPhone 3G | a) Update iTunes to at least version 10 |
| Error 28 | Hardware problem with dock connector | Carry to return the device to a store or service. If you have time, you can discharge the iDevice and leave it uncharged for five days. If there is still an error during recovery, then only the service |
| Error 29 | The device is locked in recovery mode. The error is often related to a faulty battery. | The battery may need to be replaced at a service center. |
| Error 31 | This only happens when your device is in DFU mode. The device does not exit DFU mode. This is called DFU Loop (DFU Loop) | The only solution: update iTunes to the latest version and restore to a working firmware |
| Error 34 | Not enough hard disk space | Free up space on the drive where iTunes is installed |
| Error 37 | Part of the device firmware files from another model. Occurs when using PwnageTool and sn0wbreeze | Use a different firmware |
| Error 40 | a) Problem with access to activation servers
b) Hardware problem with flash memory |
a) Try disabling your antivirus and firewall. Try flashing after a few hours
b) Carry to service |
| Error 46 | Could not find or load QuickTime ActiveX | Uninstall iTunes and QuickTime. Clean the QuickTime traces from the Windows registry with special programs. Install iTunes with QuickTime |
| Error 414 | You are not authorized to upload content to your device 17+ | Change your age in your account information |
| Error 450 | ITunes was opened by a user with parental controls | Loosen parental controls in the operating system |
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Errors 10xx ... 99xx |
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| Error 1002 | Restore error | Try the flashing process again. If it does not help, flash in DFU mode |
| Error 1004 | Temporary problems on Apple servers | Try to flash later |
| Error 1008 | a) Apple ID contains invalid characters
b) Apple ID information contains outdated billing information c) Invalid characters in the computer name |
a) Use only numbers and Latin letters in Apple ID.
b) Check the correctness and relevance of the payment information c) Try to change the computer name so that it contains only Latin letters and numbers |
| Error 1011 | The error occurred on the first iPhones. Not relevant now | |
| Error 1014 | Occurs when you try to downgrade your modem | |
| Error 1015 | Common error when trying to downgrade iPhone or iPad modem. The problem arises when the baseband of the device has a higher version number than the baseband of the firmware. | Just set auto-boot to true in iRecovery or use iReb, TinyUmbrella, RecBoot |
| Bad answer from gs.apple.com or need iReb utility to prepare device for recovery | ||
| Error 1394 | Unsuccessful jailbreak | Reflash the device again. Jailbreak with proven methods |
| Error 1413 | Unidentified error. Occurs with iPod firmware | |
| Error 1415, 1417, 1418, 1428, 1429, 1430, 1436, 1439 | Problems with data transfer via USB cable. Problems with the USB cable. | Try replacing the USB cable. Try a different USB port. Try another computer. The link from the next column provides further detailed recommendations. |
| Error 1450 | Unable to Modify iTunes Library File | On OS X, restore permissions. On Windows, check the permissions for the library folder |
| Error 1600 | Custom firmware is not designed for DFU mode | Try to flash the device in Recovery mode |
| Error 1601 | Update iTunes. Reboot your computer. Try a different USB port. Disable your antivirus | |
| Error 1602 | Reboot your computer. Change computer for firmware or reinstall system | |
| Error 1603 | Update iTunes. Reboot your computer. Try a different USB port. Reset your sync history. Try to flash the device under the newly created user on the system | |
| Error 1604 | It can happen if there are some problems with the firmware | Try to re-download and install a known and working firmware. Flash first in Recovery mode. If it doesn't work, then in DFU |
| Error 1611 | Connect the device to a different USB port. Reboot your computer. Launch iTunes and try again. | |
| Error 1618 | Corrupted iTunes components | Reinstall iTunes |
| Error 1619 | ITunes version is out of date | Update iTunes to the latest version |
| Error 1644 | Some processes interfere with working with the firmware file | |
| Error 1646 | a) Occurs when restoring to custom firmware
b) iTunes expects a device in a different state |
a) Try another firmware
b) Try restarting your iOS device and restarting iTunes |
| Error 2001 | OS X drivers block access to the device | Update OS X. OS X 10.5.7 and later did not encounter this error |
| Error 2002 | iTunes cannot connect to the device because some program or process is using it | Reboot your computer. Remove all unnecessary processes. Disable your antivirus |
| Error 2003 | USB connection problem | Try a different USB port. Try a different cable |
| Error 2005 | Connection problem with device. Possibly hardware failure | Try a different USB port. Try reinstalling USB drivers |
| Error 2006 | USB problem | Try a different cable. Try a different USB port. Disconnect other USB devices |
| Error 2009 | Conflict with devices from other manufacturers | Try to disconnect all possible devices from the computer before flashing, leaving only your iDevice |
| Error 3002 | a) Upgrading to an older firmware does not work
b) Connection timeout c) Also, an error occurs if you update the firmware with Cydia installed |
a) Use new firmware
b) Try to flash later c) Use recovery |
| Error 3004 | a) No internet connection during firmware restore | a) Try to flash later
b) Open ports on the router |
| Error 3011 | Error in Hosts file | Remove from the line with gs.apple.com |
| Error 3014 | a) Error in Hosts file
b) Possibly port 80 and 443 are blocked |
a) Remove the line with gs.apple.com from the hosts file b) Open ports on the router |
| Error 3123 | Some problem with the rented movie | Deauthorize the computer and re-authorize |
| Error 3191 | QuickTime components damaged | Reinstall QuickTime.Windows users, also try disabling Compatibility Mode for QuickTimeRight click on C: \\ Program Files \\ QuickTime \\ QuickTimePlayer.exe (Program Files (x86) for 64-bit Windows) and select Properties from the context menu. In the Properties window, go to the Compatibility tab. Uncheck "Run this program in compatibility mode for"Select "Windows XP". Click the Apply button. Close the properties window |
| Error 3194 | Occurs when Apple servers prohibit the installation of an old firmware file | Remove the line with ... gs.apple.com from the hosts file |
| Error 3195 | Received SHSH hash corrupted | Try flashing through iTunes |
| Error 3200 | Error in custom firmware | Try another firmware |
| Error 4000 | Conflict with USB devices | Disconnect all third party USB devices |
| Error 4005, 4013, 4014 | Occurs when the device is suddenly disconnected during an update or restore, or when iTunes fails to send the device to restore mode. It is characterized by the phrase: “Failed to restore iPhone [device name]. An unknown error occurred [error number] " | Update iTunes. Reboot your computer. Update your operating system. Try a different USB cable. Try recovering on a different computer. |
| Error 5002 | Occurs in case of problems with payment information | Check your account and payment details. Change them, if required, to the current ones. |
| Error 8008 | Problem with uploaded content | In the folder where your iTunes library is located, find the Downloads folder. Delete the contents of the Downloads folder |
| Error 8248 | Occurs when there is a conflict with the old Memonitor.exe process that came with iTunes | Delete memonitor.exe. Uninstall iTunes and install the new version |
| Error 9006, 9008 | Error loading | Disable your antivirus. Update iTunes. Try again |
| Error 9807 | Disable your antivirus | |
| Error 9813 | Keychain certificates issue | Close iTunes. Open Safari on your computer and clear the cache there. Go back to iTunes and see if the problem is resolved. If not, reinstall OS X |
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Errors greater than 10000 |
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| Error 11222 | Security features conflict with iTunes | Disable your firewall and antivirus |
| Error 11556 | You are trying to access functionality that is not available in your country. For example, iTunes Radio in some countries | Do not try to get such access or create an account that has access to the functionality that you want to use |
| Error 13001 | Synchronization problems | |
| Error 13014, 13136, 13213 | Characterized by a message. Can't sync iPhone "iPhone name". An unknown error has occurred | Disable your antivirus and firewall temporarily. Update iTunes. Reboot your computer. Disable Genius in iTunes |
| Error 13019 | An error occurred while trying to sync. Most often occurs on jailbroken devices | Detailed solution in the next column by the link |
| Error 20000 | a) iTunes conflicts with a non-standard Windows graphics theme
b) Also, the error can be caused during the reboot of the device during recovery |
a) Use the default theme
b) Try to restore the device again |
| Error 20008 | Conflict with the TinyUmbrella utility | Update TinyUmbrella |
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"Unknown iTunes error" 0xE8 …… |
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| Errors 0xE8000001, 0xE800006B | The device was suddenly disconnected | Try again |
| Error 0xE8000022 | Error in firmware files | Rebuild the firmware |
| Error 0xE800003D | Incorrect access rights to carrier settings files | Correct access rights if the device is jailbroken. Delete all custom operator settings. If it does not help, restore the firmware |
| Error 0xE8000065 | Occurs when installing custom firmware via sn0wbreeze | Reboot your device. Try to flash again. If the error persists, then use a different firmware |
| Error 0xE8008001 | Occurs when trying to install pirated software on iPad | Don't install pirate software or read about jailbreak |
Any owner of an Iphone or other Apple mobile device can stumble upon this problem. Here, as in an anecdote about aliens, there is a 50-50 chance. Any user can have it at any time, regardless of generation or type of device. It can occur on any Macintosh product. If an error occurs on a mobile device, don't worry, much less do a full reset. Even if you save important data beforehand, after this operation you will have to reinstall all third-party applications, and this will not solve the problem. So, do we start to breathe more evenly and read on? The error may look like the message "Failed to connect to the App Store", or in the form of a window "Unable to connect to the App Store." Some Icloud suffer from the same disease. ITunes and Imessage.
Why does App Store connection fail
Usually the problem occurs when you try to download a new application or update an already installed one. There are several possible options for its occurrence, and in most cases the reason lies in a failure on the device itself.
For instance:
- Date and time are incorrect. It is important that the correct time zone is specified.
- The serial number of the device is hidden. Serial number must be present in “About device” data. If the serial device number is hidden, or the OS X version or build number is displayed instead, the server will simply refuse to authenticate the device. After updating the operating system, just such a replacement of numbers can occur.
- Incorrect network settings. When connected via Wi-Fi, access to some or even all of the resources may be restricted. Perhaps the network administrator changed the settings, or the Wi-Fi access is limited to only a few authorized servers or domains. In general, the Internet should be!
- Invalid or expired certificates for the device. With an expired security certificate, the server will refuse to pass the device. This point applies primarily to desktop computers. It can be treated by deleting crlcache.db and ocspcache.db from the / var / db / crls / folder with certificates and then rebooting the system. There are options for configuring certificates and modifying the Keychain containing passwords and certificates manually, but, firstly, the user may not have enough privileges to modify certificates, and then you will have to reinstall OS X, and secondly, there are simpler solutions. For example, a call to Apple Support.
What to do if the connection to the App Store fails on a mobile device
The first step is to check if the Internet is available. The router may need to be restarted, or the mobile traffic may have ended. If the Internet is available, then something is wrong with the settings in the device.
There is a fairly simple method available to any Iphone or Ipad user. It allows you not to dig into the settings for a long time and solves the problem in most cases. This method consists of two stages:
- We log out of our Apple ID in the device settings.
- Go back to your Apple ID.
To be sure, you can reboot the device between these two stages. Everything is ready! No reinstallations, no settings, you can go to the App Store.
Can't connect to the iTunes store
The error message may look very different, but ultimately the situation is the same. For users of mobile devices, the solution is still the same - check if the Internet is available, re-enter your ID.
Can't connect to iTunes via Apple TV.Everything is somewhat more complicated here. We check for Internet availability, TV updates and date settings. We fix errors manually and get access to iTunes. If you can't log in through a Macbook or stationary Mac, there are a few things you should pay attention to, in addition to the ones listed above:
- Make sure your computer is running the latest versions of Safari and iTunes.
- If a firewall (firewall) is activated on the system, make sure that it allows you to connect to iTunes. This, of course, applies if you are logging into this system for the first time, or if a firewall was recently installed (activated).
If the problem occurs when you try to access iTunes through a PC, then check again if it answers those. iTunes requirements, update your OS to the latest version, do not use the built-in proxy to connect to iTunes.
In addition to this, other problems can arise. The most common is iTunes and software conflictthat monitors traffic on the computer. It may look like itunes "Empty" or be accompanied by a message with the number 0x80090318. This means that some software components on your PC are using LSP technology. In a way, this message may even be a good sign. Perhaps the firewall is again to blame, or perhaps Apple just discovered a Trojan on your system. In the first case, we solve the issue with firewall permissions, and in the second, we urgently need to clean the system.
Perhaps these are all cases when there may be a problem connecting to the App Store. In most of them, the refusal is accompanied by a more or less informative message, and in the overwhelming majority, regardless of the content of this message, re-entering the Apple ID will solve the problem. The main thing is not to fuss, but to check everything in order if a problem has arisen. Otherwise, rash actions can lead to much worse results. The likelihood of this and other problems occurring is reduced by preventive measures. Keep the software on your devices updated to the latest versions whenever possible, use a reliable antivirus.
For many owners of modern devices such as iPod, iPad or iPhone, during the installation of any applications from the App Store, a message pops up stating that they cannot connect to the iTunes Store, which leads to the inability to download, update and install the desired application.
Currently, no one knows exactly what causes this problem. Naturally, if you find this problem for yourself, you immediately start asking questions related to how to connect to iTunes. But still, there are such craftsmen who managed to solve this problem.
The essence of the problem
The starting point is a third-generation iPad, Wi-Fi version with 32GB of internal storage. Internet connection using a D-Link DIR-300 router. No deviations in the work of the tablet itself were noticed. After updating the version and trying to download free applications, a phrase pops up that it is impossible to connect to the iTunes Store. With all this, no one closed access to the App Store, that is, you can view annotations for applications, etc. Any attempts to restart the tablet, etc. didn't help. The most interesting thing is that even applications that are previously saved there in the Apple iCloud cloud service are not installed. And if you go from your personal computer to the latest version of iTunes, you can make sure everything is in order. That is, everything is fine on the desktop computer, but the tablet gives an error. And this means that the problem is in the tablet or in its update. It should be noted that the tablet was not jailbroken (from the English Jailbreak).
Let's try to consider two methods for solving this issue.
App Store Settings
- First you need to go to the App Store.
- Find the Featured section, scroll to the bottom and click on the Apple ID parameter - this is the parameter containing all our login details in the app store. Next, a window will pop up where you need to select Sigh Out.
- Go back to the Featured section and re-enter all our App Store credentials. In the event that you have an associated credit card, then you must enter all the information on it.
- If the above steps did not help, and you are still wondering why it does not connect to iTunes, then just try to restart your device. To do this, click on the Sleep / Wake button located at the top right of the tablet. After pressing this button, an arrow with the inscription Turn off will appear on the top of the screen. Then just turn off the device by pressing the Sleep / Wake button again.
Changing the time zone
- You need to go to Settings
- Then find the General section and go there
- Next, look for the Date and Time tab
- Disable the Automatically option here.
- You must set the year 2038 in the Time Zone section. Here you need to be careful that the set parameters of the year are active. This is determined by the color of the numbers and the date. You also need to change the name of your city to any other.
- Then we leave everything in this form and go to the application store. Go to the Updates section, where you will probably see an inscription that you cannot connect to the iTunes Store. You can see the same inscription by going to the Featured section, but now you most likely won't even be able to get to the app store.
- Then you just need to return all changed settings to their original state.
- Then just go back to the app store to check if you entered everything correctly.
And now the long-awaited moment comes. Visit the App Store again, but again you will be disappointed, because again the problem is that the iPhone does not connect to iTunes, in fact, as well as the iPad and iPod. But you should not immediately succumb to panic and hysterics, it is better to just wait a little time. In this case, you can continue to work on the tablet, or leave it completely alone.
And after a while, having already forgotten about your torments with installing the application, it is better after a few hours, you can try again. To do this, go to the App Store again and select any free application, immediately you will notice that the system no longer writes - the iPad does not connect to iTunes, but simply asks to enter the password for our account for the application store again. Do not be alarmed, everything is in order. Then you just need to enter your password and calmly download the application you need. Try again and you will succeed again.
It should be noted that it is still not clear what exactly led to a positive result, since there were attempts to establish 2013 and 2014 instead of 2038. Also, cities have changed to different continents more than once. There were attempts to disconnect from the router and even turn off Wi-Fi. But in the end, the result was still obtained. And the window with ominous words could not connect to the iTunes Store, did not appear anymore, and all the necessary applications were successfully installed on the iPad. This means that you can achieve the desired results using various methods.
When Apple engineers and programmers take a well-deserved vacation, PR and marketers drive progress. I didn’t manage to find any other excuses for such a frequent appearance of various flaws in the work of “fruit” OS. Moreover, the claims are sometimes true for both desktop and mobile systems. This time we will talk about ways to eliminate those in relation to iTunes and the App Store.
Let someone throw an iPhone at me who has never encountered the annoying "Can't connect to the iTunes Store" alert. This signature tends to appear at any time, being completely unrelated to connection problems. In any case, getting rid of it is much easier than you thought.
Despite the clearly software nature of the problem, we strongly recommend that you make sure that your personal account is replenished and the Wi-Fi router is operating normally. After making sure that everything is in order with the Internet, go to "Settings" - "General" - "Date and time", where set the automatic time setting. Recently, iOS has been clearly dependent on owner punctuality.
The relevance of the firmware plays no less a role in the stable operation of iOS and its services than a high-quality Internet connection or time zones. The gurus from Cupertino are tirelessly repeating this to us, downright imposing the next update, "correcting all (!) Mistakes." Of course, we will not play in believe-I do not believe, but you should still install the latest version of iOS. Follow this in the application "Settings" - "General" - Software update ".
If everything is in order here, the main reason for blocking access to iTunes and the App Store may be an artificial limitation imposed by the operation of the VPN service. Go to "Settings" and, after counting the sixth line from the left with the mark of the same name, move the activation slider to the "off" position. Only valid for devices with LTE module.
However, it happens that the inoperability of iTunes and the App Store is due to objective reasons. This is possible during preventive maintenance. In order to check the status of the company's servers, just visit a special page on the official website. There you will find all the necessary information about the activity or inactivity of the desired service.
P.S. If all of the above doesn't work, an emergency reboot is our all.
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After upgrading to iOS 11, millions of iPad and iPhone users are unable to take advantage of the new App Store features in iOS 11. Many people have encountered an error when they tried to sign in to the account they use for the App Store. The App Store app simply stated that frombout connecting to App Store on iPhone or apps fromAppStore ... Do you have the same problem? Each problem has its own cause and, accordingly, a way to eliminate it.
How to connect to the app store if it crashes
1. Close the application and open
It is the easiest and most successful one, however, with a low success rate. Try closing it with the app switcher and reopening it.
2. Incorrect network settings
Can't connect to app store internet connection required. Low internet speed can also cause this error. You can try disconnecting from Wi-Fi and using mobile internet, or changing another WiFi.
3. Date and time are set incorrectly
How to fix the error connecting iPhone to app store on iPhone 7 / 7Plus / 8 / 8Plus / X? Make sure to set the correct date and time, and it's best to choose automatic mode. After making sure that everything is in order with the Internet, go to "Settings" - "General" - "Date and time", where set the automatic time setting. It is important that the correct time zone is specified. All iOS is clearly dependent on owner punctuality.
4. Software update
The relevance of the firmware plays no less a role in the stable operation of iOS and its services than a high-quality Internet connection or time zones. If AppStore does not open on iphone, you should still install the latest version of iOS. Follow this in the application "Settings" - "General" - Software update ".
5. Airplane mode
If the App Store doesn't work on iPhone after iOS 11 update, you can try restarting the download process using Airplane mode. Click on the airplane icon to activate the mode. Wait a minute and click on the same icon again.
6. Sign out of your Apple ID and sign back in to your Apple ID.
There is one very simple way that can fix the error with connecting the iPhone to the app store. Any iPhone or iPad user can easily use it. Thanks to him, you don't have to change anything in the settings and it consists of only three steps:
- Go to Settings\u003e iTunes & App Store.
- Select the item where the Apple ID is listed, and then click on "Exit".
- Log in back to your Apple ID.
7. Fallback solution via Tenorshare ReiBoot
If all of the above does not work, We recommend that you try it, It may help you completely solve
such problems: can't connect to app store, app store won't start, various crashes and connection errors.
How do I fix errors connecting to the App Store via Tenorshare ReiBoot?
Step 1: Download and install Tenorshare ReiBoot. Connect your device to your computer using a USB cable.
Step 2: When Tenorshare ReiBoot connected to the device, "Enter Recovery Mode" appeared. Select the "Enter Recovery Mode" button.
Step 3: After a few minutes, the "Exit Recovery Mode" button will appear. Click this button and the problem is fixed.
Here we summarize 7 possible ways to fix App Store connection errors after updating to iOS 11.
