Touch ID is a fingerprint recognition device for iPhone and iPad users. Thanks to swiping, you can unlock your phone or instantly log in to applications such as Amazon, LastPass. The function is also used in the AppStore to make payments.
After installing the new IOS 10, some users had problems with the scanner. There are several types of malfunction:
- The phone freezes at the stage of fingerprint recognition;
- Inoperative sensor while charging the iPhone;
- Sudden reset of previously configured prints.
Also, the reason that Touch ID does not work on the IPhone may be a fall or bump of the phone, as a result of which the sensor is damaged. Let's take a closer look at how to quickly fix the problem and return the fingerprint scanner to its normal state.
Reconfiguring the Scanner
If the iPhone freezes while scanning the fingerprint, you should reconfigure the sensor. All data on the saved "fingers" are in the phone settings (window "Touch ID and password").
Delete any existing fingerprints, turn off the "Unlock IPhone" and "iTunes Store, App Store" sliders, and then restart your phone. After turning on the device, go to settings again and add new multi-fingerprints. This re-configuration allows you to reset the misconfiguration and resume the scanner at the software level.
No Touch ID Response While Charging
There are times when Touch ID does not work while charging the iPhone. In this case, you should completely discharge the phone, then connect to the power supply and charge up to 100%. When charging, it is advisable to turn on Airplane mode and not use the device. Then do a soft reset (no data loss). After these steps, the biometric scanner will work normally. Do not use fake iPhone charger, after connecting it to the device, functional failures may occur.
Remember! You should not update your phone's firmware or restore it via iTunes if one of its hardware components is not working (Touch ID, camera, etc.). During the update process, the desktop program automatically checks the performance of all components of the smartphone. If contact with one of the components is not established, an error code 53 will appear (the update progress will be canceled, and because of this, the iPhone will no longer turn on).
Improving sensor performance in cold weather
In the cold, fingerprints are less recognizable; phone biometrics often fail. To improve Touch ID performance in low temperatures, add a new cold fingerprint to the existing scanner database. This helps the iPhone remember the current state of the finger and better recognize it in the future.
Replacing the Touch ID Flex
If the reason for the inoperative scanner is a hardware failure, the previously saved data will not be displayed in the smartphone settings (Touch ID window). It will also not be possible to add a new fingerprint. The only solution is to check the scanner loop.
Disassemble the phone and remove the Home button from the display module. Check the loop connection, if it just came off, you just need to reconnect it and assemble the phone. However, it will most likely be severed. The figure below shows an illustrative example of a break in the loop of the Home button (the location of the break is indicated by a red curved line).
There is no way to replace the loop, because the Home button cannot be disassembled. Thus, Apple protects devices from the substitution of the biometric sensor. The Home button should be replaced (when purchasing a part, a corresponding loop is included in the package).
You can find any instructions for self-repairing Iphone on our website, or make a call to a specialist for to any place convenient for you.
With the release of the iPhone 5s, Apple developers have introduced a new Touch Id feature - a fingerprint reader. With its help, users of apple gadgets can easily make purchases in the App Store, unlock the phone, etc. Very often on the forums you can find threads about a broken Touch Id.
In this article, we will try to figure out why Touch ID does not work on iPhone 5s / 6 / 6s and how to fix it?
To begin with, it should be noted that if the device became buggy after a recent update, it is most likely that you will have to roll back the system and return to the previous version of iOS.
If this method did not help you, you should resort to the following options for fixing Touch ID.
Touch ID stopped working on iPhone 6 / 6s / 5 / 5s
Touch Id mechanical repair - last resort
What if the Touch Id doesn't respond to any actions? In this case, if Touch ID fails as a result of a software failure, a hard reboot of the system should help. To do this, hold down the Home and Power keys and hold until the device reboots.
If the problem was programmatic, a restart will fix the problem. If the phone was physically affected, you will have to contact the service center, where a qualified technician can diagnose and, if necessary, fix the problem.
Touch ID does not work on iPhone 6 - repair it yourself
If there are minor interruptions in the operation of the Touch Id device periodically, Apple developers advise to reconfigure, in other words, to make a new fingerprint and get rid of the old fingerprint.
It is advised to do this periodically so that the fingerprint data in the device is fresh. human skin on hands is constantly exposed to various factors, and therefore the print may slightly change.
In order to make a new fingerprint, you need to go to "Settings", then select "Touch Id and password". Delete old prints. After that, click "Add fingerprint" and perform the necessary actions in accordance with the instructions.
Touch ID stopped working in the App Store on iPhone 5s / 6 / 6s / 5
Basically, the cause of this problem is also slightly altered fingerprints, as a result of which the system cannot recognize them, however, sometimes there are cases when the problem lies in incorrectly installed software.
The forums also complain about a crash when the App Store doesn't see Touch Id. How do you fix this?
- Go to the Gadget Settings and look for "Touch Id and Password";
- Find the section "Using Touch Id" and disable "App Store, iTunes Store";
- Reboot your iOS device;
- Go back to Touch Id settings and turn on "App Store, iTunes Store".
After these steps, there should be no problem.
IPhone 6 problems. Touch ID does not work in winter, in cold weather
There are many complaints about the poor performance of the Touch Id during the cold season. It is very simple to explain the cause of this problem - as a result of the cold, our fingerprint is slightly modified, due to which the system cannot recognize it.
Frequent updating of the fingerprint or creating a "cold" fingerprint will help you in solving this problem. Scan your fingerprint in the cold. However, it is believed that these methods only partially help, however, if there is an urgent need for this function in the cold, it is worth trying.
Touch Id does not work on iPhone 6 / 6s / 5s / 5 due to exposure to water and dirt
The Touch ID fingerprint sensor on a fairly fresh iPhone does not always work on touch and you have to constantly be asked to enter the password? If you are faced with a similar problem, then in this article we will tell you how to fix it.
In contact with
Everyone knows that after buying a new iPhone, you need to complete the activation procedure and the initial setup of the device, which includes setting up the Touch ID fingerprint sensor built into the Home button. The user is asked to add a fingerprint with which the iPhone can be unlocked.
From our many years of observing users setting up a new iPhone, it's safe to say that adding a fingerprint to Touch ID during initial device setup is often very quick and not always with an understanding of the process. Most users hold their iPhone quite differently while adjusting the biometric sensor than during normal use. This is the whole secret.
In addition, after the initial setup of the iPhone, few people return to the Touch ID options (in iOS settings) to continue the process of improving the sensor. As a result, users continue to use the only fingerprint that was recorded in Touch ID when the iPhone was first set up. But in the parameters of the sensor, you can add as many as 5 prints. So…
Touch ID works poorly on iPhone: how to properly configure the fingerprint sensor in iPhone or iPad
1 ... Open the Settings app on your iPhone or iPad and go to Touch ID & Passcode.
2 ... Enter your passcode.
3 ... Delete all added fingerprints. To do this, select each print and click Delete fingerprint.
4 ... Click Add fingerprint.
5 ... Hold your iPhone or iPad the way you would normally hold the device before unlocking.
6 . Follow the procedure for adding all five prints this way:
- add the imprint twice Right thumb;
- add the imprint twice Left thumb;
- add imprint once Right index finger (if you are right-handed) or left-handed (if you are left-handed).
The point of this operation is to add more fingerprints to the most used unlock option. 
The scheme proposed by us, if desired, can be changed. For example, if you always unlock the device with one hand, then it will not be superfluous to add 3, 4 or even all 5 possible fingerprints to the Thumb.
Try it now. In the vast majority of cases, this will solve the problem of poor Touch ID performance.
In case the sensor still does not respond well after completing the fingerprint adding procedure, try restarting the device. If the reboot did not help, then two options remain - either you are the owner of hands with an abnormal fingerprint structure (we have met such users) or the problem is still in the Touch ID sensor itself.
Evgeny Prikhodko
Good afternoon. Such a problem: iPhone 6 128Gb. After updating the system to iOS 10, Touch ID stopped working.
Evgeny Prikhodko
Good afternoon. Such a problem: iPhone 6 128Gb. After updating the system to iOS 10, Touch ID stopped working. When trying to go to any of the top 3 points, an error occurs. What to do?
Eugene, welcome.
This time around with the release of iOS 10, things went really badly for Apple. As a result, there are thousands of devices for which something does not work: some have a calculator, others have lost Widgets, and still others have problems with Control Center... You - touched Touch ID.
Solution 1.1. Open up Settings -\u003e Touch ID & Password... Enter your master password and disable iTunes and App Store.
2. Restart your iPhone by holding down the Power + Home key until the Apple logo appears.
3. Reopen Settings -\u003e Touch ID & Password... Enter the master password. Delete any existing fingerprints and restart your iPhone.
Go to Settings -\u003e Touch ID & Password... Create new fingerprints.
Solution 2The problem was especially acute for the iOS 10. The iOS 10.0.2 update solved the annoying bug. To make sure you have the latest version of iOS 10, open Settings -\u003e General -\u003e Software Update and complete the installation. Solution 3
I can advise you to perform a full device recovery via iTunes, after downloading the firmware.
For your device, here's the link: iPhone 6.
Connect your device to iTunes and hold down Shift (Windows) or Alt / Option (Mac) and select Restore. Then specify the downloaded firmware. (You will need to turn off Find My iPhone).
Necessarily!Create a backup before any operations.
With the release of the iPhone 5s, Apple developers have introduced a new Touch Id feature - a fingerprint reader. With its help, users of apple gadgets can easily make purchases in the App Store, unlock the phone, etc. Very often on the forums you can find threads about a broken Touch Id.
In this article, we will try to figure out why Touch ID does not work on iPhone 5s / 6 / 6s and how to fix it?
To begin with, it should be noted that if the device became buggy after a recent update, it is most likely that you will have to roll back the system and return to the previous version of iOS.
If this method did not help you, you should resort to the following options for fixing Touch ID.
Touch ID stopped working on iPhone 6 / 6s / 5 / 5s
Touch Id mechanical repair - last resort
What if the Touch Id doesn't respond to any actions? In this case, if Touch ID fails as a result of a software failure, a hard reboot of the system should help. To do this, hold down the Home and Power keys and hold until the device reboots.
If the problem was programmatic, a restart will fix the problem. If the phone was physically affected, you will have to contact the service center, where a qualified technician can diagnose and, if necessary, fix the problem.
Touch ID does not work on iPhone 6 - repair it yourself
If there are minor interruptions in the operation of the Touch Id device periodically, Apple developers advise to reconfigure, in other words, to make a new fingerprint and get rid of the old fingerprint.
It is advised to do this periodically so that the fingerprint data in the device is fresh. human skin on hands is constantly exposed to various factors, and therefore the print may slightly change.
In order to make a new fingerprint, you need to go to "Settings", then select "Touch Id and password". Delete old prints. After that, click "Add fingerprint" and perform the necessary actions in accordance with the instructions.
Touch ID stopped working in the App Store on iPhone 5s / 6 / 6s / 5
Basically, the cause of this problem is also slightly altered fingerprints, as a result of which the system cannot recognize them, however, sometimes there are cases when the problem lies in incorrectly installed software.
The forums also complain about a crash when the App Store doesn't see Touch Id. How do you fix this?
- Go to the Gadget Settings and look for "Touch Id and Password";
- Find the section "Using Touch Id" and disable "App Store, iTunes Store";
- Reboot your iOS device;
- Go back to Touch Id settings and turn on "App Store, iTunes Store".
After these steps, there should be no problem.
IPhone 6 problems. Touch ID does not work in winter, in cold weather
There are many complaints about the poor performance of the Touch Id during the cold season. It is very simple to explain the cause of this problem - as a result of the cold, our fingerprint is slightly modified, due to which the system cannot recognize it.
Frequent updating of the fingerprint or creating a "cold" fingerprint will help you in solving this problem. Scan your fingerprint in the cold. However, it is believed that these methods only partially help, however, if there is an urgent need for this function in the cold, it is worth trying.
Touch Id does not work on iPhone 6 / 6s / 5s / 5 due to exposure to water and dirt
