Telephone communication is a tool for building interaction between company employees and a means of communication with customers. Virtual PBX for business shows excellent performance.
Virtual PBX for business it should be understood as telephony organized via the Internet. With a minimum investment and further cost, it provides a rich package of basic and additional features that help improve the performance of organizations.
Such a system is distinguished by advanced functionality, but its implementation does not require the purchase and installation of expensive equipment. As a result, you can easily organize a highly productive call center that is fully tailored to your specific needs.
To order modern telephony, it is suggested to turn to the help of real professionals - the company "Canmos". There is an excellent base for high-quality and stable services, which is proved by a large number of satisfied customers.
Virtual PBX for business is a communication service that allows you to organize telephone communication in a company. Even if the organization has several sites in different cities and even countries. They can be combined into a single company telephone network using the Internet.
A unified telephone network based on a virtual PBX for business allows employees to talk on the phone with each other using a short number free of charge, which greatly contributes to cost savings.
Virtual PBX for businesshas the functionality of an office PBX and allows you to receive communication services from the provider in full. Canmos telephony makes many daring desires possible.
The huge possibilities of modern IP-telephony are being actively implemented today: free telephone calls with subscribers, calls from the site to the office without a phone, phone calls using a number with the call back function.
PBX price for business
To order telephone communication for business, decide on the choice of PBX and call the phone number indicated on the website, or fill out the feedback form.
Benefits of choosing a virtual PBX for small businesses
A virtual PBX for small business is becoming the right choice due to its advantages:
- excellent quality - achieved using optical cable and high-tech equipment;
- multichannel - the number of channels and numbers is unlimited;
- mobility - there is no binding to a specific place, so changing office is no longer a problem;
- statistical data - detailed reports on calls and calls made with the possibility of their further analysis;
- video conferencing - saving time and maximum convenience during negotiations;
- simplicity of management - easy administration carried out remotely using an intuitive interface;
- integration - integration with the site for the purpose of additional customer acquisition and sales growth. Calls made over the Internet will be free for both parties;
- dialing - telemarketing is carried out in automatic mode, provides for call redirection to the voice menu;
- security - effective protection, preventing the actions of intruders and the safety of information;
- customer service is carried out automatically through the use of a clear voice menu that redirects the subscriber to the employee he needs. Receiving faxes becomes equally useful. It is carried out to the specified email address. It is also possible to send them.
Choosing a virtual PBX for small business opens up an opportunity to really save on negotiations. They will be free within the network. Such benefits will be of interest to organizations that are just starting their activities without having enough free funds. Each employee gets his own short and easy-to-remember number. No additional costs will be required for communication between separate branches located in different cities.
Connecting a virtual PBX for small business directly in practice is very fast. This does not require the purchase of expensive equipment, which contributes to significant savings in money. The provider's specialists cope with all stages in a short time frame. Subsequently, there are no difficulties in the process of using the system. It is easily customizable using an intuitive interface. If necessary, you can always contact the support staff working around the clock. They are ready to advise on all issues, quickly resolve the issues that have arisen for stable and correct work.
Easy connection of a virtual PBX
At Canmos, every customer is valued. For maximum convenience of customers, a clear cooperation scheme is provided. You can leave a request for connection on the website. All that is required for this is to fill out a small form, indicating your coordinates. After that, employees are promptly contacted for additional clarifications.
The subsequent stages involve the selection of the optimal package that suits the parameters and cost. Then the connection and configuration for specific tasks is carried out. Having gained access to your personal account, you can start using the system.
The provider, which has been in the market for a long time, has managed to earn a good reputation for providing high quality services. A high level of professionalism, the use of high-tech equipment helps to achieve this result. All the latest advances in telephony are monitored for further practical application in order to offer customers only the best.
There are several types of PBX to choose from. The conditions for each package remain favorable. The telecom operator compares favorably with its competitors, offering excellent quality for a reasonable price.
Contacting "Canmos" is a convenient way to create a functional telephone network, having achieved great results, without making any special efforts with minimal financial costs!
Connect a virtual PBX for business - a highly effective, convenient and economical tool for its development!
Fast connection of a virtual PBX for business
Order PBX
In general terms, PBX is a service for a particular business company. What is PBX and other details of this element, we will analyze further in the article in all details.
Detailed description of PBX
So, a virtual PBX is a service that contains a whole range of communications of the latest type. It is due to these communications that one or another company of a business bias will be able to carry out its work with renewed vigor and power. Mini PBX - what it is, and what is PBX decryption, it is important to know for everyone who wants to improve the work of their company. With the help of the PBX of the device, you can combine all communications in your office. It is virtual PBX communication that will provide you with a quality service.
And now it is more accurate from a scientific point of view. What is a virtual PBX? In total, this is a device that has replaced analogs with the help of its price and technical support. With the help of it, you organize the telephony of the company, and you can also track it all from any device convenient for you. So we learned what it is - a mini PBX.
Features of the technical aspect
What is PBX? The easiest way to disassemble this is on the example of its technical support. From this point of view, a service of this nature can be provided by several possibilities. What is PBX decryption is worth learning, as well as getting acquainted with the disadvantages, advantages and peculiarities of a technical nature. The method of technical support is chosen depending on what type of activity a particular company is engaged in.
Types of services
Quite often combined services are offered to their consumers on the production market. What is PBX will be more clear after we consider the options:
- Equipment that is provided. For the organization, it is allocated with a so-called subscriber gateway or a server using software. These devices are usually installed at the premises of the direct employer. But the customer's company installs phones that have IP addresses, as well as a software application for these devices. In addition, updated programs are being installed with a focus on the task of business development.
- Also on the market, the installation of the so-called platform is quite widespread. Everyone gets a virtual machine, which includes an operating system and software. Communication applications similar to the previous service can also be installed in this machine.
- The third sample service is the provision of a domain to the company's office. To organize the promotion of a company, an individual entity is allocated, that is, the domain itself. It also has its own types of settings that each consumer can customize exclusively for themselves.
- Combining common communication services into one tariff plan. This tariff plan has its own short numbering plan. In this case, their additional capabilities of a rather interesting nature are implied. The equipment consists in the built-in voice menu and autoinformer.
Now it became much more clear what it is - an office PBX. It is also worth noting the fact that the management of this virtual PBX is provided exclusively by the tenant of this station. As a rule, control is carried out directly using a computer or a mobile device. The person who leases a given station can hire special operators to carry out this function.
What gives the connection of this service
As we wrote earlier in the article, this equipment is provided for establishing communication between the company. Also, the connection of such a device represents several other services, which we will analyze in more detail below:
- The so-called telephone installation of the entire office is carried out free of charge in the last five minutes.
- In the event that your offices are scattered around the world, using additional settings, you can connect everything into one telephone line.
- Budget call processing services.
- Connection of a number in which there is a fairly large number of channels in one city.
- Call forwarding both in the office and outside of it.
- These PBX services are provided for both an individual and a legal entity.
- You can also connect a so-called phone call widget for free. This will allow you to improve the conversion rate of your office.
PBX connection method
In order to connect this system to your office, you first need to register. Next, you need to go to the section called "Personal Account" and press the button corresponding to the PBX connection. In order to start working with this system, you must necessarily purchase a landline telephone and a number.
The virtual PBX service is provided for regular customers free of charge. Connection is carried out only with regular replenishment of the account. It represents a replenishment of the account at least once every three months. In the event that a particular client does not replenish the account for more than this period, then a fine of five US dollars is imposed. The entire system of a given user can also be locked.
If you just forgot to top up your account, the service provider will most likely remind you of this. After all, an organization often sends a notification to its client that they do not have enough funds in their account and need to replenish it. Then the user himself makes one or another decision: either replenish the account, or turn off the PBX.
Call recording
Now you have learned what a PBX is, and you can use it in various fields of activity and at the same time, for example, to increase the communication of the company, it would be convenient for a manager to listen to the conversations of his employees and make adjustments to their work. Call recording data will be stored in your personal account, where you can go and listen to the conversation you need.
Connect the number of the desired region and start receiving calls from potential customers without opening an office.
Optimization of receiving incoming calls
Flexible PBX settings allow using remote staff or a regional call center to handle calls from metropolitan regions
RENDER.RU is the largest information resource in Russia on computer graphics.
Virtual numbers 495 helped to organize a virtual representation of the company in Moscow. Flexible settings of the voice menu organize the redirection of 100% of calls to the numbers of the necessary specialists, improving the quality of service for the company's clients.
Combining mobile and office employees into a single network with a single company number
Even when calling from an employee's mobile phone, the client's company number is determined. And your employees are always available to customers.
Many numbers - one call center
ATS "Telfin.Office" calls to different numbers of the company, it will show the employees which number and from which region the call came.
Imperikom is an official dealer of popular manufacturers of geodetic, laser and measuring equipment.
Thanks to PBX Telfin. The office, the company "Imperikom" is available day and night for clients and is ready to advise the buyer by phone. After 18:00, redirects to mobile sellers are triggered, and on weekends - to the head of the sales department. In the event of force majeure, such as a power outage, customers can still call us without any problems.
Unified corporate telephone network
Improving the quality of work with clients
A wide range of control tools from call recording to the "Monitoring" and "Call Assessment" modules
Milavitsa Mos is a well-known chain of branded lingerie stores in Russia.
A single corporate telephone network with free communication between employees of shops and offices provides savings on communication costs. A corporate telephone number for communication with all employees of the company, including remote ones, simplifies and speeds up work. Recorded calls make it easier to monitor customer service standards when speaking on the phone.
Integration with CRM
Conversation records
History of customer interactions. Monitoring the work of employees, training newcomers using the best examples and analyzing the calls made.
DARTA is a team of professionals in the field of online advertising and website development.
DARTA has combined a virtual PBX and CRM, which made it possible to accurately and efficiently maintain customer reporting. Now all the necessary information on clients is stored in one place. Customer analytics helps you monitor your sales.
Connecting home and mobile phones to the network
Internet telephony connects all offices and individual employees into a single telephone network. Transfer and call forwarding evenly distributes the workload of the staff.
Reducing the number of unanswered calls
Virtual PBX Telfin. Office "instantly connects the caller with one of the free dispatchers. If all employees are busy, the system keeps the customer on the line, informing about promotions and special offers of the company.
"Phaeton" is a round-the-clock taxi service that also offers rental of trucks, minivans, and foreign cars with a driver.
Virtual phone numbers have helped organize remote workplaces. Customers call regular local telephones, but an operator located in any of the company's offices - sometimes even working from home, can handle the calls.
All calls within the network are free, employees from the office in St. Petersburg communicate freely with colleagues in Nizhny Novgorod or Moscow.
Integration with CRM
Calls directly from CRM, a card with information about a customer that pops up on the monitor screen with an incoming call, creating a new contact automatically, call history right in the customer card and many other useful features.
Unified corporate telephony
Virtual PBX Telfin.Office unites office, mobile and remote employees into a single network with short numbers of employees.
Edoque is a home delivery service for fruits and vegetables.
We optimized and automated business processes by uniting all employees and business systems into a single network. Integration of RetailCRM and the Telfin.Office virtual PBX facilitates order registration and quality control of their execution.
Rusbase was faced with the fact that some entrepreneurs do not know what cloud telephony is, it is also VoIP telephony, it is also a virtual PBX. Since we ourselves use cloud telephony, we would like to tell you what it is and why business needs it. And at the same time they asked other companies about it.
If your company already uses a cloud PBX or virtual office, this article is unlikely to be useful to you. If you haven't used PBX yet, then this material is for you.
What is a virtual PBX
PBX is a company telephone system that provides connection of internal numbers to external telephone lines and mobile networks (in general, all work phones of your employees in general). A virtual PBX is a service that replaces a physical office telephone exchange. The client receives a software IP-PBX for use.
In the case of a traditional PBX, the hardware is on the client's side, and in the case of a virtual station, all equipment and software are deployed at the operator's premises, the client connects to the PBX via the Internet.
So why does a business need a PBX?
Create an image of a reliable company
Imagine that you decide to order ... kitchen furniture. You type into the search "Kitchen set to buy", and the search engine has given out the sites of online stores. Some sites list the city phone number and numbers of all departments, while the rest - only a cell phone. Who would you call first?
It is often common for startups and young businesses to have no office, employees work from home and use cell phones, and young entrepreneurs indicate personal mobile numbers on their websites. In such a situation, cloud telephony will help improve the image - create an image of a large company that you can trust. You get landline numbers, and you can also create separate numbers for your "departments" (even if you don't have them). This feature can be especially useful when dealing with large corporate clients.
Clients will not have time to go to competitors
Imagine that you decide ... to change your hairstyle. To do this, you need to sign up for a beauty salon. You have chosen a hairdresser, there are three numbers on its website. You call the first one - busy, the second one - busy, the third one - no one came up. You close the site and go looking for another beauty salon.
Cloud telephony allows you to receive calls to one number on as many devices as you want. One employee could not answer - another will answer.
I started a business literally "at home." There was no money for a full-fledged IT system, and I just bought a SIM card with a direct phone and worked like that for a while. The business developed and began to hire managers. There was a need for multichannel. Publishing a dozen issues on the site is nonsense. The client will call one or two, it will be busy - and he will go to competitors. The way out is the organization of IP-telephony and automatic telephone exchange.
Saving
Previously, to connect city numbers, you had to put phone lines to your office or buy corporate SIM cards from mobile operators. Now it is enough to have a laptop and an internet connection.
It was unreasonable to place the PBX on your equipment in the office (expensive service, possible interruptions in electricity and communication), so we placed it in the cloud. Renting a cloud costs us less than 1,000 rubles a month, including storing call recordings for the last year. Another 2000 rubles - a subscription fee for a multichannel direct telephone number (495), and a backup channel. Unlimited calls to landline numbers are already included in the price, calls to cell phones - about 1.5 rubles per minute.
At the initial stage, your own telephony server can be unprofitable (costs start from 100 thousand rubles). This is where the cloud IP-PBX comes to the rescue: to get started, you do not need to buy additional equipment, as well as to conduct an additional telephone network in the office. The cost varies depending on the number of users, but on average it starts from 700 rubles for a PBX in the cloud. Also, for the PBX to work on the cloud, it is enough to have a stable Internet connection and a softphone (softphone), among which there are both paid and free options or IP phones.
Monitor employees and optimize business processes
A modern virtual PBX is a software with many functions: built-in statistics for each call with the ability to analyze, record and store conversations, voice greeting for incoming calls, call distribution to all managers and a waiting queue, virtual fax and voice mail. Almost any cloud PBX can be integrated with CRM, this integration opens up many possibilities: you see a customer card when a call comes in, the call automatically goes to the responsible manager, you can create phone notifications about new services, etc.
I began to listen to the conversations of managers with clients and partners, analyze, identify weaknesses in the conversation and teach managers how to avoid mistakes, follow the script. The quality of calls has improved significantly, and as a result, the conversion from incoming calls to customers has increased. Adequate analytics appeared on the number of incoming / outgoing calls, their duration, the number of phone contacts with a client on average.
Now you have a record of all conversations
Several times the recordings of the conversation saved hundreds of thousands of rubles for business. For example, a partner charged us with a fine for replacing a tourist, arguing this fine with the conditions of a hotel in Bulgaria. We called the hotel in Bulgaria directly, and there we were told that there were no fines. We sent the recording to the partner - he canceled the fine. We managed to avoid many conflict situations with tourists, simply referring to the fact that we have a recording of the conversation.
Travel and stay connected
Thanks to a virtual PBX, you can make outgoing calls (the number is defined as an office number) and receive incoming calls anywhere in the world where there is Internet. And your employees can answer an incoming office call from home.
If you suddenly decide to move to Thailand, your clients won't even notice. Where there is Internet, there is your telephony.
An additional plus is the "free" phone when traveling abroad.
You don't need to be a programmer or engineer to set up a PBX
Previously, to install a telephone line, the company went through the following stages: application, cabling, setting up telephony and integrating it into business processes. And if there was a need to change the settings, you had to call specialists, waste time. It was impossible to evenly distribute the load on the call center operators and organize a “waiting” queue. With the advent of cloud technologies, the process has been simplified to three steps: registration in the service, payment and setup, which takes no more than 10 minutes.
Customize everything "for yourself"
A virtual PBX is software that you can integrate with other services - which means add all the functions and features you need.
Here's an example of this “customization”:
You own a real estate agency. You have a lot of real estate agents, whose work has its own characteristics:
They are constantly in motion and must be monitored, otherwise it is very difficult to organize several views of objects per day.
If a dishonest agent gets access to a database of real estate objects or clients, then he can use it for his own purposes - to make deals "on the side", taking profit for himself.
One of these agencies became a client of the AltegroCloud cloud PBX - a virtual office integrated with CRM, corporate mobile communications and geolocation. Here's what AltegroCloud made for a real estate agency:
Realtors working in the city and constantly on the move do not see the direct numbers of home owners when they receive calls to their mobiles. Instead of a telephone number, the customer's digital code is used, which can be called.
Calling the landlady or a young family is possible only from a working SIM card and only if the conversation is recorded. There is no other way, because the real number is hidden. In this scenario, the chances of a “gray” trade are minimized.
In case of cancellation of the transaction, the owner of the agency can study in detail all events related to this transaction, including recordings of conversations.
If the client suddenly changed the attached agent, there is no need to remember his contacts. A call to a single number will automatically go to the cell of a new employee.
Now the AltegroCloud team is testing new services - a geolocation service tied to a mobile employee, with a complete history of calls and tags on the map. Soon, AltegroCloud customers will be able to monitor online where this or that employee is and call him from the office by clicking on the icon on the map.
If you have your own stories of the useful use of a virtual PBX - leave them in the comments.
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Digital telephone exchanges (IP-PBX)
The company "Agat-RT" offers equipment of its own production for building an IP-telephony system at an enterprise. You can profitably buy the Agat UX IP-PBX telephone exchange, which is a hybrid solution, universal and suitable for different offices.
The equipment is successfully used in small and medium-sized firms, government agencies and industrial companies. With the help of the offered IP-telephone stations "Agat UX" it is possible to use cable and wireless technologies, traditional and modern (in particular, VOIP) solutions. This guarantees subscribers the most comfortable communication conditions created on the basis of a single autonomous device.
Served lines:
Up to 80 FXS, up to 80 FXO.
Up to 1 E1 streams.
SIP Proxy for up to 256 subscribers.
SIP, H.323 trunks - up to 30.
Power supply: built-in 220V.
Served lines:
Up to 80 FXS, up to 80 FXO.
Up to 40 digital subscriber lines.
Up to 2 E1 streams.
SIP, H.323 trunks - up to 30.
Power supply: built-in 220V.
Case: metal 1U, 482 x 250 x 44 mm.
Served lines:
Up to 32 FXS, up to 48 FXO.
Up to the 1st stream E1.
SIP Proxy for up to 256 subscribers.
SIP, H.323 trunks - up to 30.
Served lines:
Up to 32 FXS, up to 48 FXO.
Up to 16 digital subscriber lines.
Up to 2 E1 streams.
SIP Proxy for 128 ip-subscribers, expandable up to 256 subscribers.
SIP, H.323 trunks - up to 30.
SPRUT-7UX-TDM for 10 channels.
Power supply: External power supply 24V, 2.75A.
Case: compact metal, 190 x 230 x 60 mm.
Served lines:
Up to 4 FXO
SIP Proxy for 16 ip-subscribers, expandable up to 256 subscribers.
SIP, H.323 trunks - up to 30.
Power supply: Power supply with output voltage 5V, 2A, 15W or PoE (Power over Ethernet) (optional).
Case: metal 146 x 104 x 28 mm
Served lines:
Until the 1st E1
SIP Proxy for 8 ip-subscribers, expandable up to 256 subscribers.
SIP, H.323 trunks - up to 30.
Power supply: Power supply 220V or PoE (Power over Ethernet) (optional).
Case: plastic, 1U, 432 x 175.6 x 43.6 mm
Features of digital IP-PBX "Agat UX"
An important advantage of the proposed solutions is the absence of restrictions on the type of devices used. The capabilities of Agat UX IP-PBX provide for the installation of conventional or IP-telephones, SIP-clients, DECT-systems, etc. - depending on the requirements for the functionality and price of devices.
The Agat-RT company has over 20 years of experience in developing telecommunication systems and offers the most efficient, reliable and convenient automatic telephone exchanges.
The use of IP-PBX significantly (on average by 30-40%) reduces the cost of long-distance communication. Incoming calls are quickly addressed to a specific subscriber. All structural divisions of the company, including remotely located ones, are united into a single telephone exchange IP-PBX "Agat UX". An added benefit is ease of configuration and setup, which allows for administration and maintenance in-house.
Purpose of IP-PBX "Agat UX"
The installation of a telephone exchange provides not only complete telephony of the office, but also a whole range of modern additional services. For example, you can choose the least expensive communication channel. This feature of the offered PBX allows you to optimize the cost of calls.
Also implemented the ability to track the targeted use of corporate telephony. With the help of the digital automatic telephone exchange "Agat UX" it is possible to build a distributed network, as well as create a unified directory of subscribers for employees of remote divisions. This will allow them to call their colleagues on internal numbers, which eliminates the need to use external lines and, accordingly, from using paid services from providers.
The capabilities of Agat UX IP-PBX provide for the organization of conferences using the built-in server, which makes it possible to conduct online meetings at the lowest cost of the communication channels used. The presence of an automatic dialing system guarantees timely informing of personnel about emergency and other emergency situations.
An important feature of automatic telephone exchanges is the option of recording conversations. This allows additional control of employees, as well as a higher level of corporate security.
Digital telephone exchanges IP-ATS "Agat UX" are distinguished by good fault tolerance. This is because the system settings are stored in the memory of each device. Accordingly, there is no central link on whose work the functioning of the entire network would depend.
The ability to build decentralized systems for up to 10,000 users has been implemented.
The main advantages of IP-PBX "Agat UX"
- The offered automatic telephone exchanges are compatible with all existing communication channels.
- Many additional services are supported: voice menu, fax, conference server, etc. Therefore, Agat UX IP-PBX is a multifunctional solution that allows you to solve a range of related tasks: buy it and you will not have to purchase peripheral equipment.
- Various options for automating incoming calls, which allows you to minimize the number of unhandled calls.
- Many related functions for each individual subscriber. Among them - voice mail, forwarding, receiving fax messages, personal telephone directory, keeping a log of missed calls, ordering a call back, etc.
- Compatible with modern software tools. In particular, it is possible to integrate Agat UX ATS with corporate information systems, CRM products, ERP-class complexes, etc.
- Variety of solutions offered. This allows you to order the version of "Agat UX", which is maximally adapted to use in a particular office. The number of subscribers varies from 2 to 10,000, there are budget proposals for small companies and multifunctional branched solutions for large enterprises, corporations and holdings.
- High level of protection against unauthorized intrusions and unauthorized access. In particular, a closed operating system and protocols for interacting with services are used.
Functionality of digital automatic telephone exchange "Agat UX"
- Performing all modern operations to receive and service incoming calls.
- Availability of a flexible mechanism for transportation and distribution of calls (routing tables, numbering plan). Translation and conversion of numbers in automatic mode.
- Call distribution mode on alternate routes. This possibility of automatic telephone exchange (telephone exchange "Agat UX") is especially in demand in case of unstable functioning and other malfunctions in the work of the main direction.
- Monitoring the status of all network components using SNMP protocol, as well as monitoring an unlimited number of working devices from a single interface.
- Support for facsimile communication using T.38 and T.30 protocols.
- Automatic license plate recognition using the built-in identifier. Not only the Russian caller ID format is supported, but also CallerID (FSK / DTMF).
To buy IP-PBX "Agat UX", learn more about the benefits, consult on the operation and configuration of the proposed solutions, as well as place an order, call the numbers listed on the website, or contact us in any convenient way.
Head of IT department Topol-ECO Evgeniy Antonov: “I would like to note another important advantage of Agat UX IP PBX - the ability to remotely configure and administer the station. Together with the engineers of Agat RT, we drew up a detailed technical assignment, according to which the same engineers carried out the pre-configuration of all our 11 PBXs in the Moscow office of the company. The PBXs were ready to go, our corporate network was fully deployed, which is called “on my desk,” we were able to test it, make sure everything worked, prepared instructions for connecting lines for field specialists and sent stations to branches. On a given day and hour, all 11 PBXs were connected to the corporate IP network, and we started using the new telephony for the whole company at once. Further adjustments to the settings were made by us from Moscow without any difficulties. "
Topol Eco
Nikolay Krasnov, Leading Engineer of Technical Management of JSC VOKBANK: “Starting the project for installing telephones in the bank from scratch, 8 years ago, I was not a specialist in the field of telephony. I chose Agat UX because of the availability of Russian-language documentation and support and was not mistaken. Over the years I have become a certified IP PBX specialist Agat UX. Now the entire telephone network of our bank is based on various models of Agat UX IP PBX. "
