Articles and Life Hacks
Unfortunately, store problems are not uncommon. In particular, many owners of "Apple" smartphones and tablets complain that app Store won't open... What are the ways to solve this problem? Here are some valuable recommendations.
Why the App Store won't open and what to do
It is possible that there are problems in the operation of the Apple store itself - for example, if the user sees an error when launching the corresponding application, but this does not always happen. Unfortunately, official confirmation that the situation is temporary is not always available on the company's website. However, it is worth trying to re-enter the store later.
Oftentimes, the problem can be device related. To begin with, you should try the simplest: log out of your account, restart your smartphone or tablet for a while, and log back into your account. To do this, open the device settings, go to the menu responsible for the iTunes Store and App Store, click on "Apple ID", and then - "Exit". After rebooting, they enter the password and try to log in again. Often these simple manipulations are enough to make the store work again.
If they didn't help, you might want to try resetting your network settings. An even more radical way is to reset the settings of the device itself - however, it is worth taking care of a backup in order to later restore all the important information contained on the gadget. It also happens that the firmware update helps.
If the App Store does not open, the owner of the device can always contact specialists for help - for example, technical support or the nearest service center.
Other ways to fix the problem with the App Store not opening
If the problem occurs after the user has updated the system, they should try the following steps. We go into the settings and go to the menu responsible for the App Store and iTunes Store. We check if it is ticked and, if necessary, put it.
Some iOS device users complain that they cannot download updates from the Apple store. In such a situation, go to the "Updates" menu and wait a while. It is quite possible that the problem will disappear by itself within a few minutes - simply because the system is "slowing down".
If you have problems logging into the store on iOS 8, you should go to the device settings, then go to the "Touch ID and Password" menu and enter the password. Then they try to uncheck and exit the App Store and iTunes Store menus. The next steps are to reboot the device and re-enter the menu. They tick the box again and try to enter the store.
Most users of modern Iphohe models are absolutely convinced of the exclusivity of their devices. There is an opinion that Apple's gadgets are the most modern, progressive, with a huge functionality of the device, the work of which is not characterized by failures and many standard malfunctions of most similar phones. However, in reality, the mobile phones of the most famous brand are also unreliable, like most of their counterparts, comparing favorably with them only due to a set of unique functions, stylish design and extraordinary functionality. By the way, the latter advantage is far from always the case. Everyone knows about the controversial reputation of the iTunes service and the problems that arise when working with this application, forcing the owners to take the phone to. AppStore also has similar difficulties, which many users of the fashionable device constantly complain about. In this regard, we will consider ways to eliminate the most common problem of working with this application, providing maximum information on this topic.
So, the first thing to start with if you cannot go to the AppStore is to go to the phone settings and put the appropriate checkmark on the tab dedicated to the service. This will help users who update the device's system to get to the store. It happens that the user cannot download updates, and the system simply freezes, which is why the owner of the device either turns off the service or gives up trying to start the download process. In this case, you just need to wait a few minutes during boot - a full system recovery is quite possible.
Another way to fix the annoying problem on the iPhone is to flash the phone, with a preliminary saving of the current version on the computer. Also, do not ignore the method, which consists in logging out of the account and then rebooting it. By the way, many owners of Apple devices note that over time the problem is solved by itself, that is, it simply disappears. The only reasonable explanation for this may be the fact that the application malfunction is in no way related to the phone, but may well be caused for reasons beyond its control.
In the end, if all your manipulations were unsuccessful, you still have to take it to the service center, at least to make sure that the problem is not in the device itself.
Any citizen who owns an expensive flagship from Apple, let it be an iPhone or any gadget, may face such a problem - "It will be impossible to enter the official application store (App Store)." As they say in a joke: to stumble upon such a misfortune - everyone has a chance - 50 to 50 percent. This means that the problem can happen to every user, regardless of the device used, as well as regardless of any social or other signs.
If such an error occurs on an Apple mobile device, you do not need to panic, and even more so to do a hard reset (deleting all settings and personal data on your mobile phone), because it is enough to solve this problem differently. The error on each apple device can be displayed in different ways. However, in ninety percent of cases, users report messages related to this problem, such as “Failed to connect to the App Store,” “Can't connect to the app store,” and so on.
Why can't I connect to the itunes store?
Usually this trouble appears after a person wants to install some kind of program update on his smartphone or, in general, download a completely different application (game), and he displays a kind of error, due to problems that could have been repeatedly noticed by himself users.
Here is a list of examples of problems connecting to the itunes store:
- Date and time values \u200b\u200bwere set incorrectly on the smartphone. It may be missing a binding to the correct time zone.
- The serial number of the device from Apple could be hidden, and because of this, the error actually pops up - "unable to connect to the itunes store". However, to cope with this problem, it is enough just to first go to the "Settings" section, select the "About device" item there and make sure there are the values \u200b\u200bwe need.
- The third problem, due to which an information error can pop up, is called "Lack of normal Internet connection". Many times Apple developers have repeated: - "For the proper functioning of the App Store, you need a high-quality Internet." Therefore, if there are problems with the Wi-Fi network at home, there is a chance that this error will pop up repeatedly.
- Expired (invalid) root certificates stored on the device can also become a problem, due to which an informative message will appear - itunes could not connect to the itunes store. This case can be treated very simply. It is necessary to delete two files from the certificates folder, namely "ocspcache.db", "crlcache.db". Then you need to reboot the device and try to go to the App Store again.
The first steps to take when the error "Failed to connect to the App Store" occurs.
Before following the proposed recommendations or seeking help from specialists, you must carefully examine the router (modem) available at home. If your internet connection works as expected, you can try to log into your Apple ID in a new way on your mobile device, then restart your phone and check the functionality of the App Store servers. There are times when the elementary procedure "Log out of the account" and re-enter the required data helped to solve this problem and did not have to spend a lot of time to eliminate the existing problem.
Conclusion
Perhaps this covered all the ways to solve the problem of a failed connection to the App Store. If a message appears, then you should not start worrying, just pull yourself together, try to log into your Apple ID account in a new way, restart your mobile phone, try to update the software (version of the iOS operating system) and see if the problem is solved. At times, excessive human actions can do more harm than good. You do not need to do a Hard Reset right away, even if there is a saved copy of personal data and applications, because some problems may also arise with restoring this copy. Better to start small and watch the results.
IPhone and iPad users often face a problem in the App Store when they cannot install or update an application. MacDigger offers several easy ways to restore access to your online store.
1. Check if the App Store is working
Perhaps the problem is on Apple's side, and right now no one can go to the App Store. In this case, you need to check the page that indicates the status of all the company's online services. The App Store is in the first place in the list. If the problem is very recent, it may not yet be detected. The page is refreshed every few minutes.
If the circle in front of the App Store is not highlighted in green, you have to wait for Apple to fix the problems.
2. Check your internet connection
Obviously, to access the App Store, the device must be connected to the internet. To make sure that the Internet is working, try some other action, for example, open it in your Google browser.
3. Connect to a different Wi-Fi network
Even if Wi-Fi is working fine, there may be restrictions in the settings that prevent you from accessing the App Store. For example, work networks can be configured to block certain sites and services to conserve bandwidth. In this case, connecting to a different Wi-Fi network may solve the problem.
4. Check DNS settings
The Domain Name System (DNS) allows your Mac to resolve domain names (such as apple.com) to IP addresses (such as 17.172.224.47). If the DNS server you are using is down, slow, or faulty, you may experience problems trying to connect to a site or service.
Perhaps the DNS server is configured incorrectly or is blocking the connection to the App Store on ports 80 and 443. But this method is recommended for more advanced users, otherwise it can only make things worse.
5. Enable download over 3G or 4G
This shouldn't hinder access, but if the device is configured to download apps over Wi-Fi, it won't be able to do so over the cellular network.
Try connecting to a reliable Wi-Fi network and installing the app. You can also go to "Settings", the "Cellular" section and check that the switch near the App Store is highlighted in green.
In addition, in the "iTunes Store and App Store" section of the settings there is an item "Cellular data", which must also be activated.
6. Out of traffic?
Cellular data transmission may be restricted due to exceeding the limit. You can contact the provider to clarify when the Internet traffic will be charged.
7. App is more supported
The problem might be an outdated app that is not supported by the installed iOS version. In this case, you should try downloading any other application to check it.
8. The app is too heavy to download over the cellular network
Check the size of the app you are trying to install. The fact is that iOS blocks downloading large applications (over 100 MB) over a cellular connection.
You can solve the problem by jailbreak and tweak 3GUnrestrictor, as well as by connecting to Wi-Fi.
9. Log out and log back into your account.
Sometimes you can troubleshoot by logging out and logging in to your profile. To do this, go to Settings\u003e iTunes Store & App Store. Click on your Apple ID and select Sign Out from the menu that appears. Then log back in to your profile using your account settings.
10. Free up memory
The problem may also be insufficient memory on the device. This is especially true for older models with a small amount of RAM and internal memory. To get started, double-click on the Home button and close all open applications from the multitasking menu. If this does not help, restart your gadget.
11. Update App Store
You can also force the App Store to refresh by clicking 10 times on the navigation bar (where the Featured, Categories, Top Charts, Search, and Updates sections are located). After that, a white screen and a download message will appear and the app will be updated.
12. Check the date and time settings
The date and time may be relevant to this issue as the App Store uses them to determine location. Go to Settings\u003e General\u003e Date & Time and select the Automatic option. Thus, the device will automatically set the time and date.
13. Reset network settings
Try resetting your network settings. To do this, go to Settings\u003e General\u003e Reset\u003e Reset Network Settings.
14. Update software
We can talk about a common, but already known problem for a certain device model. In this case, the manufacturer had to release an update to the operating system. Make sure your device has the latest OS. To do this, go to Settings\u003e General\u003e Software Update.
15. Contact Apple
If none of the solutions helps, contact Apple Support and tell them about the issue you are experiencing.
