When connecting their iPhone to a computer or laptop to work with digital data, the user may face the problem of not recognizing the device. The reason for this may be a software malfunction or a malfunction of the Apple gadget itself.
You can fix some breakdowns yourself, otherwise you will have to contact the service center. Let's consider the reasons why aytyuns does not see the iPhone and their solution.
Common Problems When Syncing Apple Device to Computer
Whether you connect your iPhone to a regular personal computer, laptop or MacBook, you may experience a lack of sync. To solve the problem, you need to find its cause.
The main reasons for unstable work:
- breakage or incompatibility of the USB port with the device;
- non-working or non-original USB cable;
- problems with software or Apple Mobile Device;
- malfunctioning iPhone.
Let's consider each separately. It is necessary to adhere to the prescribed procedure for diagnosing the health of a PC and a device from Apple.
Diagnostics of the operability and compatibility of the USB port with the device
If you plug your iPhone into a USB port and nothing happens, it could be causing the port to be broken or incompatible with the device. Insert a USB stick or other USB device into this port to test it functions. If the device is found and works stably - reconnect your iPhone to a different port, preferably located on the back of the system unit. It is recommended to use USB 3.0 or higher for stable performance.
If reconnection did not give any result, go to another diagnostic point.
Diagnostics of a non-working cable
Connect the cable you are using to the charger and try to charge your iPhone. If the device does not charge - the reason is in the cable, replace it. Otherwise, proceed to work with the itunes software and Apple device.
iTunes does not see the iPhone: diagnostics of software functioning
Check the installation of the appropriate software on your computer or laptop. iTunes is a versatile media player that combines the functions of playing music, movies, text books, an online store and an explorer that allows you to synchronize with other devices of the Apple family for data transfer. The program is available for installation on MacOS, Windows and Linux completely free of charge. It is recommended to download the software from the official Apple website (if you have a Mac, then the AppStore), so you get the latest software version and a security guarantee from intruders.
Devices running Windows or MacOS family have the Apple Mobile Device service, which is required to detect a connected Apple device in real time. Failure to recognize device synchronization may be due to its inoperability. To correct this problem, restart the service.
How to reboot Apple Mobile Device
To reboot the service in the Windows operating system, you must:
- Disconnect the Apple device from the computer and close the iTunes;
- Go to the control panel, find the "Administrative Tools" item, then open the "Services" tab;
- Find the name of the service in the list and click on the "Stop" button;
- Wait a while, make sure the service is finished and re-enable it;
- After a successful launch, connect your Apple device and wait for synchronization.
If nothing happened, the problem is in iTunes itself or with the technical part of your smartphone. Find the folder with the installed program, uninstall it. Download and install the latest software for your operating system version from the Apple official website.
You will not be able to reboot the Apple Mobile Device service on devices running the MacOS operating system using standard tools. To disable it, you must perform the following actions:
- Disconnect your iPhone and close iTunes;
- Delete the icons and folders with the content of the aytyuns located in the library;
- Find the files AppleMobileDevice.kext and AppleMobileDeviceSupport.pkg, delete them;
- Empty the trash and restart the devices;
- Reinstall iTunes;
- Connect your Apple device and wait for synchronization.
Let's consider what to do if aytyuns does not see the iPhone even after performing operations with the Apple Mobile Device service.
Diagnostics iPhone for USB port performance
The problem with the synchronization of the device from Apple and the computer may be hidden in the unstable operation of the device itself. First, make an external examination of your smartphone. Check the charging connector for dirt and small objects, often this reason interferes with charging and connecting to a computer.
"Trust but verify"
The iOS developers have come up with a unique "Trust in Connected Devices" system. For the first time transferring information to a third-party computer or laptop, you will see the request "Trust this computer?" Adding a computer adds it to the list of trusted devices. If you did not allow the computer to trust your iPhone, then in order to synchronize with iTunes you will still have to do this, but first you need to do some manipulations that will allow the computer to "forget" its initial ban on interaction.
If you have macOS:
- Open Finder, in the top menu, click transitionand choose go to folder;
- In the field that opens, write the path / var / db / and click go;
- Open the folder lockdownand delete its contents. If the folder is marked with a small stop icon, it means that you do not have permission to open it, but this problem is very easy to solve. Right-click on it (folder) and select properties;
- Here we click on the lock in the lower right corner and enter the account password;
- Now click on the + in the lower left corner and select your account;
- Next, you need to expand user rights. To do this, opposite our "accounting", we change only readingon reading and writing;
- Further we follow the path C: \\ ProgramData \\ Apple \\ Lockdown(if you have Windows 7,8,10), for XP - C: \\ Documents and Settings \\ All Users \\ Application Data \\ Apple \\ Lockdown
- Delete the contents of the folder Lockdown.
If this procedure did not help on the Windows platform, then you should try to update the driver.
If none of the above helped, contact the service center, where highly qualified specialists will determine why iTunes does not see the iPhone.
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Every owner of an "apple" device understands perfectly well that it is impossible to unleash the full potential of your device without mastering all the delights of iTunes. Only with its help, it becomes possible to freely exchange files between Apple gadgets and PCs. Therefore, if the computer does not see the iPhone, then this becomes a real problem. Fortunately, it is not necessary to seek help from the masters; you can find and fix the breakdown yourself.
Let's start with the fact that there are several options why the iphone does not respond in any way when connected to a PC. These options are:
- The connecting cable is damaged.
- USB ports are not working on your computer.
- Clogged lightning connector.
- You need to restart your phone.
- Possible software conflict.
- Breakdown of the gadget.
For one of these reasons, it becomes impossible to connect an iPhone. Let's take a closer look at each option.
Broken cable
Connecting cables that are used to charge and synchronize the device with a PC fail over time. It can be impossible to understand this in appearance, and even when connected to a charger, the battery is replenished. But this does not mean that synchronization will occur.
If the iPhone does not connect to the computer via usb, then some of the individual conductors may have been damaged. This is due to frequent bends in the cable, or pets that like to chew on anything.
You can check this version using another device by connecting it to the PC via your own wire. It works - it means that the reason is in your device, everything remained unchanged - there was a cable damage.
Please note that when replacing the cord, choose original products, Chinese counterparts are often only suitable for charging. Data exchange may not take place due to damaged or counterfeit chips inside the wire.
Checking USB ports
Another reason why the computer does not see the iPhone via usb is the problem in the ports themselves on the computer. This can be found on outdated system units or laptops, when the ability to recognize the usb devices connected through them is lost.
There are several ways to deal with this problem. Let's start with the most obvious: remove the wire from one port and move it to another USB port. If nothing happens, we come to action more serious.
Reinstall USB Drivers
After making sure that the cord is working, and the iPhone is listed in the system, but does not work, you need to reinstall its driver. Most likely, the hardware driver was installed with version 1.0 or 2.0. All modern devices are equipped with high-speed USB 3.0.
- To do this, go to the "Device Manager": right-click on the shortcut "My Computer" - "Properties".
- In the window that opens, click on "Device Manager", go to the item "USB Controllers".
- By the inscription, we determine the one related to our device, click on it with RMB and select "Delete".
- Next, we agree to the operation. All that remains to be done is to get the usb cable and insert it over again to install the drivers.
Update drivers for chipset (USB)
Any motherboard has special chipsets that are responsible for connecting new devices to the system unit. As with most hardware components, chips cannot function without drivers, which in turn can be damaged due to operating system errors.
In this case, you will need to perform an automatic or manual driver update. Do not forget that they are different for each version of the motherboard. The main chipset manufacturers are Intel and AMD, it is on their sites that you need to look for drivers.
To do this, install the DevID program, which looks for updates on its own, or use the tools from the official website of the motherboard manufacturer.
Many people often forget or simply do not realize that the problem is sometimes solved by restarting the equipment. Regardless of whether you have a laptop or a candy bar, they need to be rebooted along with the phone.
If this did not help, and the cord and usb ports are working, it's time to restore the iPhone through DFU mode. But be careful, this entails the complete deletion of personal data. Useless? Let's try to figure it out as follows.
Reinstall iTunes
It is possible that the problem is incorrect operation of iTunes. Perhaps you accidentally limited her access to the Internet, which is why the software has not been updated for a long time. In this case, all that remains to be done is to completely uninstall the application and install its current version. This should restore the connection lost between the phone and the PC.
Do not forget that the program must be downloaded from the official website, otherwise there is a risk of falling for the trick of scammers or getting a virus.
Jailbreak
The correct operation of the iPhone with the official utility may be hindered by the so-called jailbreak made by some users to be able to install non-licensed applications.
If your device has this extension, you need to get rid of it before trying the software solution from Apple. The software will most likely simply not see the jailbroken phone.
Other solutions to the problem
Now is the time to talk about sad things. If the above options did not succeed, or were not needed at all, then the problem is in the iPhone itself.
Determining the breakdown on your own will be problematic. First, the firmware is very important. During the update of the operating system, a fatal error could occur as a result of which the iOs was installed incorrectly, which does not allow the phone to work normally when connected to a PC. Secondly, you should pay attention to the power connector. Even small blockages can cause connection problems. And thirdly, try to connect the iPhone to another computer, who knows, maybe this will be the only right solution.
However, do not forget about a trip to the service center, where skilled craftsmen will examine your phone and conduct a thorough diagnosis. This is especially true for those who still have access to warranty repairs.
Conclusion
As you already understood, there are plenty of reasons why an Apple device can resist synchronization with a computer. Most of them, the user is able to eliminate himself. But if all attempts are in vain or you are afraid to carry out the above manipulations on your own, the right decision would be to seek help from qualified craftsmen who can conduct a thorough diagnosis, identify a malfunction and quickly fix it.
Video
Let me now tell you about the reasons why iTunes does not see your iPhone on a computer / laptop under Windows 10 or Mac OS.
This article is suitable for all iPhone Xs / Xr / X / 8/7/6/5 and Plus models on iOS 12. Older versions may have different or missing menu items and hardware support indicated in the article.
ITunes does not recognize the iPhone
If iTunes does not recognize this device when you connect your iPhone to your computer using a USB cable, you can use the tips below. When an error with code 0xE appears, we execute the following instruction, after each of the methods trying to connect the device:
- We check that the iOS gadget is unlocked and shows the Home screen.
- Make sure you are using the latest version of iTunes that is compatible with your computer.
- The new version of the software must be installed on both Windows and Mac computers.
- The device must be turned on.
- If the warning "Trust this computer" appears, then you should unlock the gadget and click on "Trust".
- Disconnect all USB accessories from the computer, except for the iPhone. We are trying to connect the gadget to other USB ports. We are using a different USB cable from Apple.
- Restart your computer and gadget.
- We connect the iPhone to another computer. If there is an identical problem, then you should contact Apple technical support.
iTunes on Mac can't see iPhone
- We connect the gadget and check that it is unlocked, the “Home” screen is displayed on it.
- On a Mac, hold down the Option button. In this case, click on the Apple menu, then select the "System Report" or "System Information" section.
- On the left in the list, select USB.
- If the iPhone is shown in the USB device tree, then you need to uninstall third-party programs that are designed to ensure security. If not, then contact Apple technical support.
iTunes on Windows 10 does not see the iPhone
In Windows 10, after the update, a special Microsoft driver is installed, which is designed for Apple products. Because of this driver, many applications in Windows 10 do not see connected gadgets. To correct this situation, you must manually install the correct driver.
Instructions:
When the reboot is done, the iPhone will be visible to iTunes in Windows 10.
If iTunes is downloaded from Apple site
To reinstall the driver, follow these steps:
Connecting your iPhone or iPad to your computer and you see an error window that says "USB device not recognized"? Well, you are not the first one who has encountered a similar problem, unfortunately, it appears quite often and for a variety of reasons. In this guide, we will describe all the known ways to fix it.
Reboot your computer
The first thing to do after you see the ominous "USB device not recognized" error message is to restart your computer. You should first disconnect your iPhone or iPad from your computer and connect it via USB after it is fully turned on. In many cases, a banal reboot fixes the problem, however, if in your case it still appears, pay attention to other recommendations.
Make sure you have the latest version of iTunes installed on your computer
At this point, everything is also simple - start iTunes, go to the "Help" menu and select " Updates". In the event that updates are available, wait for them to download and install, then try connecting your iPhone or iPad again.
Disconnect other USB devices
If you have a lot of USB devices connected to your computer, you should try to disconnect those that are not currently needed. After that, try connecting your iPhone and iPad to your computer again - in most cases, the problem will be resolved.
Reinstall iTunes
If this does not help, then the problem may be a crash in iTunes. Such failures occur quite rarely, but you should still make sure that iTunes is working properly. The process of uninstalling iTunes is simple, however, you need to remove the components in the following order:
- iTunes
- Apple Software Update
- Apple Mobile Device Support
- Bonjour
- Apple Application Support (iTunes 9 or later)
After all the iTunes components are removed from your computer, you need to restart it and install the latest version of iTunes by downloading it from the official Apple website.
Check for driver conflicts
Step 1. Run “ Task Manager»
- Windows 7: Start -> « Control Panel» -> « system and safety» -> « System» -> « device Manager»
- Windows 8: Swipe in from the right edge, select " Search", Enter" device Manager" and press Enter
- Windows 10: Click on the search box on the taskbar, type “ device Manager" and press Enter
Step 2. Find the driver item in the list of the "" section
Step 3. If next to the driver Apple Mobile Device USB Driver a down arrow is displayed, right-click on the driver and in the context menu that opens, select " Engage". If a different sign is displayed next to the driver, go to the next step
Step 4. If next to the driver Apple Mobile Device USB Driver an exclamation or question mark is displayed, right-click on the driver and select " Delete»
Step 5. Right-click on the item " USB Universal Serial Bus Controllers"And select" Update hardware configuration»
Step 6. Wait for the driver reinstallation to complete
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An application such as iTuns is an add-on program for iPhone, iPad and iPod, which is downloaded from the official website apple.com, through the "Music" section and installed on your computer.
After that, the user must go through a simple registration to create his account. What is it for? With iTunes, you can download music, videos, etc.
This program provides for such an opportunity as buying new clips, books, etc. It is also possible to add your files to the program's library, which is very convenient.
At the same time, iTunes needs to be updated periodically. However, after updating it, users may encounter some difficulties when synchronizing devices and iTuns, in particular, with the fact that iTunes does not see the iPhone 5s, what to do and how to act in such a situation? In this article, we will discuss various problems and how to fix them.
Where should you start?
Faced with a situation where iTunes does not see the iPhone 5s, the first thing to do is to check if the USB cable belongs to the plug-in device.
Let me explain why this is so important. The fact is, the iPhone, iPad and iPod, as a rule, can normally be synchronized with a PC, only using cords produced by Apple, but if another is used, then the connection to the computer may not work.
In this regard, the Aityuns program will not see it either. If everything is in order with the cord, you have already tried to use a similar USB cable from another apple gadget, then you should check the functionality of the USB connector. To do this, simply move the cord from the gadget to another connector on the PC.
If everything works, but the problem is not solved, then let's move on to the next options because of which, the iTuns program, may not see the iPhone 5 s.
Connect using administration
Alternatively, you can try another method if iTunes does not see the iPhone 5 s. For this:
- Disconnect the gadget from the PC and close the program;
- Through the "Start" menu enter the "Control Panel";
- Open "Administration" (if there is no such line in the list, then in the upper right corner, you can click on "Search" and enter the word "Administration");
- Find the line containing the Apple Mobile Device and left-click on it to select it;
- Then right-click and click on "Stop";
- After stopping the work of this service, click on "Start";
- Wait a while and repeat the sync between iTunes and the gadget.
Removing a program
Another option that can help if iTunes does not see the iPhone 5 s is to simply update the program. However, this does not always help.
Therefore, to solve this problem, you can use another option, in which the program is uninstalled. In addition, it is also worth deleting the AppleMobileDeviceSupport.pkg file in the iPhone itself.
It can be found using the Library / Receipts. After that, restart your PC, then re-download and install Aytyuns.
Reinstalling drivers
The USB connectors may not only be faulty, but there is another possible reason for this situation, which is the damaged Apple Mobile USB Drivers.
To fix the problem, you need to reinstall it. And re-connect iPhone 5s to PC to sync with iTunes.
Alternatively, you can reinstall the driver of the program itself. For this:
- Go to the Start menu;
- Click on the line "Computer" with the right mouse button;
- In the menu that opens, select the "Properties" section;
- On the right side of the list that opens, click on the "Device Manager" line and look for the line with the name Apple iPhone (you can do the same with an iPad or iPod);
- Click on the selected line with the right mouse button and select "Update driver";
- Set "Search for drivers on this computer";
- Click on the line "Select a driver from the list of already installed drivers";
- Click on "Have Disk" and specify the following: "C: \\ Program Files \\ Common Files \\ Apple \\ Mobile Device Support \\ Drivers";
- Click "OK" and the driver will be reinstalled.
After that, you can reconnect to your computer for synchronization.
ITunes does not see the iPhone 5s, what to do additionally
In addition, it may also happen that the connector on the phone for the cord is dirty or does not work at all. In the first option, try to clean it carefully and connect to the PC again.
If the gadget does not respond to the connection to the PC or to the network, for recharging, it is worth returning it for repair.
For those who are a PC user with Mac OSX software, this problem is urgent. Therefore, updating or removing the program, in this version, can also help in solving the issue related to the situation when iTunes does not see the iPhone 5 s.
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