Mts help desk. Mts help desk number

Situations often arise when professional advice from a technical support operator at MTS is required. And absolutely every person has been in such a situation at least once in his life. MTS Help Desk is a division that advises the client and provides assistance in various matters.

In what situations may you need it?

activation of a new service or option;
change of tariff plan;
checking balance and expenses;
roaming assistance;
solving communication problems, etc.

Contact information for contacting support

Professional consultants are usually ready to help in various situations. To resolve certain issues with MTS communication, the help desk is available by phone number:

short number 0890 for all subscribers;
universal number 8 800 333 08 90 for calls from any numbers;
number in the international format + 7-495-766-01-66 for communication in roaming or in the absence of other possibilities.

Helpful advice:

If you have any difficulties, the first thing to do is call the support operator. There you can find out all the necessary information quickly and accurately.

Technical support works in such a way as to help every client who needs it at any time. No restrictions are imposed on subscribers, so he does not need to worry about additional payments - the MTS call center from a mobile is available free of charge at any time.

Interaction with technical support is as follows:

call the short number 0890 from the MTS SIM card;
contact the automatic system;
follow the instructions and get the information you need.

However, in some cases, a professional MTS help desk is required, communication with the operator is simply necessary. To do this, follow these steps:

call 0890;
listen to the introductory information;
press "0" additionally and contact the operator of the CALL-center.

In addition, the MTS reference service is also available through other channels, the operator number 8 800 333 08 90 or + 7-495-766-01-66 is universal.

Prompt response from support staff

In cases where the assistance of a consultant is required, some difficulties may arise. A real person is not always able to answer. In this case, several circumstances must be taken into account:

daytime hours;
holidays and weekends;
channel load;
other circumstances affecting the state of the network.

In MTS, a single reference number combines many channels, but sometimes even these are not enough to cope with the flow of calls. The operator is far from always able to answer immediately, so it may be necessary to wait a little for a few minutes. Also, the workload is affected by holidays or any network outages that cause a lot of difficulties. But in any case, all issues will be resolved as quickly and accurately as possible.

The MTS operator provided a technical support service to consult and resolve various issues related to cellular communications. MTS subscribers, having phoned the Contact Center, will be able to quickly and easily solve the problems that have arisen and receive detailed information.

By dialing the MTS hotline number, you will receive up-to-date and detailed information on various areas:

Tariffs, programs, promotions and offers of MTS - current and new packages, terms of service, transition to another tariff;
Service settings and adjustment - SMS, MMS, Internet;
Account management - receipt, movement of funds; ways to replenish the balance, transfer funds to other MTS subscribers;
Tariffs, services and conditions in international roaming;
Number blocking in case of phone loss;
Services and additional services connected to your number;
Communication quality, your wishes and many other questions.

Attention! The MTS call center works around the clock. The MTS hotline operator serves all subscribers both within the country and abroad.

MTS Contact Center numbers

To ask for help, you need to dial a combination on your phone - 0890. Calls to this number are free for all MTS subscribers. The number is also valid on the territory of Ukraine and Belarus.

For calls from landline phones, as well as for subscribers of other operators, the number is 8-800-250-0890. MTS center operators serve this number around the clock, all calls are free.

MTS subscribers who are in international and national roaming can also contact the Contact Center free of charge. To do this, dial +7 495 766 01 66.

Due to the fact that a fairly large number of calls from MTS subscribers are repetitive, for convenience, before connecting to the operator, you need to listen to the voice menu. The provided information distributes calls according to their direction, therefore, following the voice instructions, the subscriber determines the desired section. This service is aimed at providing assistance without the participation of the operator of the MTS contact center. If a suitable section in the information block is not defined, then the next step is to connect to a free operator.

Also, for the convenience of subscribers, MTS has provided an opportunity to contact the Contact Center via the Internet. You need to go to the official website of MTS, Select the Contact Center in the menu and use the feedback service by filling out the form https://anketa.ssl.mts.ru/ind/feedback_mob/.

Note! Feedback requests are processed as they are. In this regard, if an urgent consultation is needed, it is better to dial the hotline number on the phone to connect to the MTS operator.

A wide range of specialized numbers of round-the-clock support of the cellular company is designed specifically to provide prompt assistance to network subscribers. However, many customers are increasingly asking themselves how to call a live MTS operator from a mobile or landline phone.

Contact MTS support

Easily!Very difficult!

How to call an MTS operator from a mobile phone for free

24-hour support service works specifically for all subscribers using the company's cellular services:

Dial the short number from the phone keypad 08-90 ;

A little remark, or what MTS is silent about: support at 0890 is provided to subscribers from 8 am to 10 pm Moscow time. The rest of the time, a robot answers standard questions from subscribers using this number. Keep in mind. From 10 pm to 8 am call the number 8-800-250-08-90 .

Video about the work of the MTS support service and the operator's attitude to its customers

Taking into account the constant very frequent problems of subscribers with dialing to the MTS support service, I advise using the help of the operator's support in one of the official communities on social networks, fortunately, 90% of users have accounts there: MTS VKontakte group and MTS Community on Odnoklassniki. Judging by the reviews of the subscribers who applied for help, they answer there rather quickly.

How to call an MTS operator for free from any mobile or landline

Round-the-clock support service works for all subscribers using the cellular services of any other company or for calls from landline numbers:

8-800-250-82-50 ;
You can listen to the voice menu to the end and wait for the automatic connection with the consultant;
If you do not want to listen to the prompts of the automated system, you can press the 2 and after 0 buttons on the keyboard;
Before connecting, the subscriber will be asked to evaluate the work of the support service;
To refuse or agree to the assessment, the user should press the appropriate keys;
The connection with a free consultant can occur after some waiting time on the line, if all employees are busy.

Life hack! If you do not get through to 0890, and you need help urgently, then if there is a phone next to a SIM card of another operator, call the number 8-800-250-82-50 from a phone connected to another service provider. MTS “thinks” that a subscriber of another operator can call about the transition and quite quickly “connects” with a live support employee. I checked this method myself several times. Working.

How to call an MTS operator from a mobile at a federal number

A 24-hour support service works for all subscribers using additional services of the company (online banking, home Internet and television) or for calls from landline numbers:

Dial the number from the phone keypad 8-800-250-08-90 ;
You can listen to the voice menu to the end and wait for the automatic connection with the consultant;
The connection with a free consultant can occur after some waiting time on the line, if all employees are busy.

For legal entities and corporate clients, use the number 8-800-250-09-90 ... Calls to the support service for MTS subscribers are absolutely free. Calls to these numbers are not charged for users of any mobile network and landline numbers, provided that the subscriber is located in any region of Russia (for example, Saratov or St. Petersburg).

How to call an MTS operator from a mobile in roaming

The 24-hour support service works free of charge for all subscribers of the company or for a fee for calls from landline and mobile numbers of other operators:

Dial the number from the phone keypad +7-495-766-01-66 ;
You can listen to the voice menu to the end and wait for the automatic connection with the consultant;
The connection with a free consultant can occur after some waiting time on the line, if all employees are busy.

How to call the operator MTS Ukraine from a mobile

For Ukrainian subscribers of the company, you can contact the contact center employees in the following ways:

111 - free of charge from mobile numbers of the Ukrainian network for a dialogue with an employee, you must dial "0".
- paid emergency connection with an MTS support worker in Ukraine.
0-800-400-000 - free for all Ukrainian mobile network operators and landline numbers.
044-240-00-00 - paid connection for calling from any number, except for fixed telephones in Kiev.

Each self-respecting and customer-respecting company has its own round-the-clock help center. Of course, MTS is no exception. Each subscriber of this operator can contact a customer support specialist at any time free of charge. By calling the help center you can get an answer to almost any question. The problem is that many people simply do not know how to call an MTS operator. There are several numbers that allow you to contact a support specialist. All of them are free and available around the clock.
You can call the MTS operator using one of the following numbers:

0890
8 800 250 08 90
+7 495 766 01 66 - number for communication with the MTS operator in international roaming;
8 800 250 09 90 - support service number for corporate clients;
0 800 400 000 - (free call from any numbers) or 111 (only within the MTS network) - MTS Ukraine contact center;
+375 17 237 98 98 - number of the operator MTS Belarus.

As you can see, the MTS support service provides a fairly large number of numbers. Before calling the MTS operator, we recommend that you read this article in full. The fact is that when you call any of the above methods, you will not hear the answer of a specialist. Initially, you will be taken to the automatic voice menu, then you need to enter a certain combination of numbers and only after that you can ask your question. It is worth noting that it often takes a long time for a specialist to answer. We will tell you how to contact the operator faster, as well as consider alternative ways of contacting support.

How to call the operator MTS Russia

MTS provides its services in several countries, for example, in Belarus and Ukraine, but the largest number of clients is located in Russia. That is why Russians most often think about how to call an operator on MTS. If you purchased an MTS SIM card in any region of Russia, the numbers below will help you get advice from a specialist at the MTS Help Center. Unfortunately, there is no single number that will allow you to contact the operator for free from any number and anywhere in the world. Therefore, you need to know all the help center numbers and their purpose.
Before contacting the operator, you should try to solve the problem yourself, of course, if possible. For example, if you need to know, you can read our separate review. Also on our site there are many other useful articles that will help you avoid the need to waste time waiting for an operator's response. Also, do not forget that number management can be carried out through your personal account, by the way, we will return to this issue later, but for now let's move on to the main topic of the article.

MTS Russia operator numbers:

0890 - only for calls from MTS Russia numbers;
8 800 250 08 90 - multichannel federal number (you can call from numbers of any operators and home phone);
+7 495 766 01 66 - number for communication with the MTS operator in international roaming.

That is, if you call from an MTS number, then you can use the short number 0890 to contact the operator , if you need to contact a specialist from a city or mobile other operator, then the number must be appropriate (see number above). If you are abroad, then you need to call +7 495 766 01 66 , this is the only way you can communicate with a help center specialist and not pay for the call.

It is worth noting that despite the difference in the numbers, they all allow dialing through a single voice menu, that is, a direct connection with a specialist will not happen immediately. To hear the voice of a living person, you will have to listen to an autoinformer who will tell you which numbers you need to press to contact the operator. Besides, you will have to spend time waiting for the consultant's response. That is why we recommend that you try to solve the problem yourself before calling the MTS operator. If you cannot do without the help of a specialist, then use the instructions below to at least reduce the waiting time for a response.

To communicate with the MTS operator, follow these steps:

Call 0890 , 8 800 250 08 90 or +7 495 766 01 66 (when and which number should be used above);
After you hear the voice of the autoinformer, press the number 1, then - 0;
Choose whether you want to evaluate the quality of the operator's work by clicking on the corresponding number;
Wait for the operator's response. You will be informed about the approximate waiting time.

If the operator does not answer for a long time, then you can try to call back later, or use alternative methods of contacting the contact center. Information on current alternative methods is given at the end of the article.

MTS operator number in Belarus and Ukraine

Mobile operator MTS has a huge client base. MTS has subscribers not only in Russia, but also in other countries, for example, there are a sufficient number of them in Belarus and Ukraine, therefore, you should tell how to call an MTS operator in these countries.

Operator numbers MTS Belarus:

0880 - a free number for communication with the operator when you are in the MTS network;
+375 17 237 98 98 - a free number that allows you to call the help center from any number, including from a landline phone.

By calling the indicated numbers, you can manage the services, find out the balance and, of course, get expert advice. Operator response time depends on network congestion.

Operator numbers MTS Ukraine:

111 - short number for calls from MTS numbers;
0 800 400 000 - number for communication with the operator from any phone;
+38 050 508 11 11 - number of the call center in roaming abroad;
555 - number for quick connection with the operator (cost - 0.47 UAH per call).

As you can see, for MTS Ukraine subscribers the opportunity is available not to waste time waiting for the operator's response, but to get advice immediately, however, the service is paid. Some time ago, something similar operated in Russia. There was no separate number, however, informing the subscriber of the waiting time, the autoinformer offered to get advice out of turn for a fee.

Alternative methods of communication with the operator

We told how to call the MTS operator. Now you know all the current numbers. It would seem that this can be done, but there is some problem - waiting for a specialist's response. Unfortunately, it is far from always possible to quickly get through to the MTS operator. Sometimes the wait will take more than 10 minutes. Not everyone has the patience to wait that long. If you do not want to wait, then try to solve the problem using one of the methods below. In addition, you can always solve the problem yourself through your MTS personal account.

You can contact the MTS operator in one of the following ways:

Use the "My MTS" application to ask a question to the help center specialist in chat mode;
Ask your question by email [email protected] You can ask to answer your mail or call back;
Use the "Callback" service. The service is not connected or controlled in any way. Usually, an autoinformer offers to use it when all the specialists are busy.

The most attractive is the first method, which involves using the My MTS application. You can correspond with a consultant through this application for free.

One of the largest telecom operators in the Russian Federation company MTS provides support to its customers through a dedicated service. You can contact the specialists of the cellular operator for advice by phone 8-800-250-0890 or its short version - number 0890 ... Here you can get answers to your questions or resolve any difficulties.

You don't have to spend money on a call. For MTS subscribers, the support service works free of charge. When can you contact the support service:

solve the problem with voicemail, etc.;
get advice on tariffs, additional options;
find out details about special offers, promotions organized by MTS;
ask to send the settings for connecting to the Internet;
activate / deactivate services;
find out information about the remaining minutes, SMS and traffic.

If you are a subscriber of MTS, just add the contact phone number of the support service to the list of contacts. You can't predict exactly when you might need it.

Useful information

So, let's now figure out how you can call the MTS Help Desk. You can contact the specialists of the cellular operator in the following ways:

from the mobile number of the MTS company;
using the city landline telephone;
the city phone number of another operator;
from any phone number of any mobile operator;
in different ways, even while roaming.

MTS technical service

MTS offers to use the advice of technical support specialists by calling the phone number. Each MTS subscriber has it, it is indicated on the package in which the SIM card was sold. The phone number by which you can contact the technical service is also indicated in the service agreement, which the subscriber signs upon receipt of the SIM card. If you do not have these documents at hand, the easiest way is to use the entries in the phone book. To do this, type in the reference number 0890 into it. You can contact this phone number for help regardless of the region of your location.
After you call the technical support service, you can use the voice menu to contact a consultant. In some cases, a conversation with a specialist may not be required. The voice menu allows you to listen to the automated answers of the telephone robot on key questions. If you have not heard the answer to your question, just wait for the operator's answer. The system will explain how you can contact him.
You can use the support of the MTS customer service without paying the call, even if you are outside your home region, but in Russia.

Call from mobile to MTS information desk

So, you want to use the services of a consultant of the mobile operator MTS. To do this, dial 0890 from the MTS mobile number, or contact the full number 88002500890 ... This is the same system, just for convenience, a shorter version of the set has been formed. Calls to both numbers are free for MTS subscribers. If you are outside the region of connection, then just in case it is better to call 0890 in order to avoid erroneous tariffication of the call.
For MTS subscribers in Ukraine or Belarus registered in these regions, the support service number is the same - 0890. The call is also made without payment from the subscriber. But if you find yourself in international roaming, use the consultation by phone number 84957660166 .

Call from another cell number

Many people ask the question whether it is possible to contact the MTS customer support service from a mobile number of another operator. Sure you may. But for this you should contact the full service number. Short call on 0890 will not work, it is made exclusively for calls from MTS numbers. By the way, by the full number 88002500890 you can even call from a landline phone.