Apple certified repair and maintenance services are available from Apple Authorized Service Centers. Their technicians are trained by Apple. They provide high quality service using genuine Apple parts. Apple provides support for these repairs.
How long will it take?
Many Apple Authorized Service Providers perform some repairs (such as screen repairs) on the same day. If a technician needs to send your iPhone to an Apple Repair Center, you will be advised when it can be collected.
How much is it?
After examining your iPhone, a technician will provide the total cost of repair or replacement. In some cases, repairs may be covered by an Apple warranty or consumer protection law.
Screen repair
A cracked iPhone screen can be replaced at an Apple Authorized Service Center.
All of these centers use original Apple parts and precision engineering to ensure your screen is as good as new after repair. In some centers, service is provided on the same day.
Battery replacement
Apple's limited warranty covers a battery that is defective as a result of a manufacturing defect, but not batteries that deteriorate with normal use. The cost of replacing the battery depends on the iPhone model and whether the issue is covered under warranty or consumer law.
I met a similar instruction a very long time ago (back in the days of the iPhone 4 and 4S) and recalling, I can note that it was even about minor cracks (as about minimal damage that could be covered for warranty repair), and not just about “ordinary” scratches and scuffs ... Therefore, if a nail does not stick out in the screen of your iPhone, then it may well be accepted for warranty repair and subsequently changed to a new one (is it new?). These are all the basic points you need to know before returning your iPhone under warranty to a store or service center. But if I forgot something or have questions, welcome to the comments. Let's try to figure it out together. P.S. By the way, it is absolutely not forbidden to "like" or click on the buttons of social networks (below under the article). I think they even work.
How to return or replace an iphone under warranty
However, there is a loophole in this rule that is quite difficult to implement. If your new iPhone is in perfect order and is working properly, you can say that the seller did not report the relevant characteristics or features of the smartphone.
Attention
That is, he hid the correct information from you, the buyers, - he sold the gadget under the guise of a new model or used the supply from unofficial channels. Such an iPhone can be returned by writing a claim to the store.
At the same time, having received a refusal for a claim, you can safely go to court (if you are sure of replacing iPhone components or restoring the model). In this case, most likely, you will be entitled to quite a lot of compensation and gratitude for uncovering the dishonest seller.
In other cases, the return and even exchange of a working iPhone is impossible, like any other "complex" technical gadget.
Law on Consumer Protection. do's and don'ts
Only they have authorization for iPhones in our country. All service centers that have authorization for Apple products have it for everything except iPhones)) Therefore, we say that you contacted the official SC, and they refused to repair you there.
the iPhone was imported into the country illegally, for resale! And according to article 10 of the consumer protection law, you want to return the iPhone, because you were given incorrect information, namely, that this device is not guaranteed on the territory of the Russian Federation. Of course they can say, bring us such a piece of paper from that SC, on what basis you were refused, etc.
Can I return my iPhone within 14 days?
Info
Since Apple does not repair, but replaces it with new iPhones certified for Russia under warranty, there are quite a few cases of replacing the device if the camera or other components break down. And as a rule, after that, most owners have a question: does the warranty cover the replaced iPhone now? In this case, it would seem logical to go to a special section on Apple's website dedicated to the right to service and support.
Here, by the serial number of the iPhone or other identification data, you can find out how much time is left until the end of the warranty for the device. But only after replacing the iPhone with a new one, you may encounter the following message: One of the readers, who officially changed the iPhone for a new one at the service center, drew our attention to this situation.
How to return an iphone to the store?
You must immediately contact the service center - it is better to return the phone there. There they will make an exchange as soon as possible. It's important to know:
- After purchasing an iPhone, the warranty is 1 year, during which you can exchange for a working device for free.
- After the iPhone has been returned free of charge under warranty, the replaced iPhone receives a warranty period for another 1 year.
Basically, the buyer has 2 years of warranty in stock.
Telephone exchange takes place in the shortest possible time. According to the law, this is 14 days, but for a service center this time is reduced by almost half - very quickly and efficiently.
Forum apple-iphone.ru
Do not forget to take the following documents with you.When returning the iPhone, the Buyer must, in addition to the phone itself, take the documents:
- your passport;
- purchase receipts (if any).
If receipts or other documents confirming the purchase of a smartphone have not been saved, then according to the Government Decree "On the rules for the sale of certain types of goods", the buyer can refer to witnesses. If there are none, then you can ask to show video from CCTV cameras - this will also be evidence.
In addition to the passport and receipts, you must provide a warranty card if the smartphone under warranty was of inadequate quality. If the phone was bought in an online store People are increasingly using Internet services.
And the purchase of different things, from the smallest and insignificant, to large and complex in their technical characteristics, is becoming commonplace.
Returns and refunds
- How to return
- If you don't like
- Under warranty
- Defect after a few months
- If it was purchased from an online store
- Bought on credit
- What can the buyer expect?
Oh, these sophisticated and so attractive Apple products. Lines of thousands and thousands of people at the release of a new model, films about the founder of Steve Jobs.
Creativity, high status, high cost are synonyms for the iPhone brand. It is not for nothing that people have been going crazy about him for several decades, both in our country and abroad.
Apple smart gadgets are famous not only for their reliability, but also for their easy and accessible functionality even for a child, the company's tough policy of providing only the highest quality services to customers and inspiring advertising campaigns, after which you want to immediately run to the communication salon.
How to hand over an iphone under warranty - detailed instructions!
What can you expect? There was a nuisance - your beloved iPhone broke down under warranty, what should you do? Replacement of a non-working iPhone under warranty with a new one can be carried out:
- during the warranty period free of charge;
- during the warranty it is paid;
Free replacement is carried out on condition that the phone has only a manufacturing defect (pixels have moved away, the front camera has shifted, or a chip on the glass). If the owner of the phone was to blame, then you have to replace it and pay a little extra for this replacement from your own wallet.
The amount is not very large, so you can use this service. For example, Katerina has an iPhone 7 plus. He broke a little - the screen is in the "cobweb".
It is possible to fix it here. The iphone 7 plus glass is replaced under warranty for a new one, paying for the repair.
How to get money back for an iPhone after a second warranty repair?
If you paid for iPhone with a bank card, the refund will be made to it. The conditions for such a return do not differ from the conditions for the return of other goods allowed for return. That is, you will need to have:
- original packaging
- accessories
- the smartphone itself is a presentation
How does apple russia's warranty work when replacing an iphone
Literally - he came, gave the broken defective iPhone (if it is under warranty), presented a new and whole one, of the same model, and even free. You don't have to give anything else with it - not headphones, not a charger, not a box. Yes, it's that simple, fast and economical. In Russia, this is all innovation, in Europe or the United States, it is already commonplace. The main thing is not to run into scammers - unofficial suppliers can import phones.
Important
The risk is that the warranty, which is extended to all these iPhones that were legally imported into Russia, does not apply. This means that there is no such simple algorithm, on the contrary, there will be more problems.
Do not forget that there are certain limitations. They are connected with the fact that not every broken phone can be returned.
Under the guarantee The manufacturer's warranty obligations, as a rule, do not affect the topic of refunding money for the goods in general, but only regulate the exchange / repair procedure when a factory defect is found in the gadget. If your brand new iPhone has a flaw that you believe is independent of your mishandling, the warranty sets it to 14 days from the date of purchase.
These days, you can contact the communication salon and insist on a check or a qualified examination. Be prepared that you will not get the money right away, since it is not at all profitable for the store to give it to you - this affects the target sales figures of a particular outlet and employee bonuses.
So much for the human factor. The first thing that you will be offered if the defect is still a factory one is to fix the malfunction.
How to return an iPhone under warranty and get your money back in half a year
As we have already found out, modified software can be a reason for denial of warranty service. Covers, films and glass (in case you can reuse them) are also better to remove. Will the service accept an iPhone with physical damage? It would seem that everything is ready - you can safely go and change the iPhone under warranty.
But we look at the device and see that it has a few scratches and even a small dent. What to do now? Will our gadget be accepted or "deployed"? It must be understood that the service center has special instructions in this regard.
And this is called the natural wear and tear of the device. Nobody expects you to bring your iPhone in perfect condition for repair. Some things are quite acceptable for themselves and are not a reason for refusing warranty service.
The iPhone is a welcome acquisition for millions of Russians. But even a high-quality product may have a manufacturing malfunction. For example, you need to replace the device battery with a new one before the end of the warranty period. How to do it and where to go - in the material below.
IPhone 6s Battery Replacement Under Warranty
If your iPhone battery has become faulty for some reason, you don't need to run to the store for a new one or order it through questionable sites. It is enough to contact the service center or the store where the purchase was made.
Replacement for a new battery under warranty is made free of charge at an Apple service center, if the warranty period for service is valid. To do this, you need to prepare the device and provide a standard package of documents.
Before taking any action, the iPhone will be checked for the causes of the malfunction. If damage is found, due to which changing the battery is difficult, it is necessary to repair the damage, then install a new battery. For example, change a cracked screen or external panel of the device.
How do I know if the iPhone 6s battery needs to be replaced?
You can find out if you can change your battery for free with a new one yourself. To do this, go to the section "Settings" - "Basic" "Device information". And study the section where the serial number of the device is indicated.
There should be the following Latin letters and numbers: q3-q9 qc, qd, qf, qg, qh, qj... If there is one of the specified combinations in the serial number (not to be confused with IMEI), you can contact the warranty service center or the official representative (store) of Apple with a request to change the battery. After a service check, if the battery is confirmed to be defective, it is replaced with a new one free of charge.
How is the battery replaced?
How to prepare the device for changing the battery, and where should I go for this procedure?
- Save data using iTunes or iCloud (iTunes or iCloud);
- Disable the Search iPhone option;
- Erase all information and personal settings from the iPhone. (Settings - General - Reset - Erase data and options (settings).
Next, contact an Apple Authorized Service Center for device repair and maintenance. The addresses are on the official website of the company. Contact the operator of the center by phone to clarify the timing of changing the battery (optimally immediately, on the day of contact).
Replacing an iPhone with a new one under warranty
Can i change my iPhone under warranty? According to the established rules, the company does not repair, but replaces unusable devices with new ones if the defect is production.
The iPhone is a product certified on the Russian market that belongs to the list of technically complex products. In the event of a breakdown not related to the user's actions during the warranty period, the company is obliged to complete the procedure for replacing the device with a similar one free of charge.
The warranty period (valid by law) for a new product is 365 days from the date of replacement. Thus, even if there are a few days left before the end of the warranty of your iPhone 6s, after replacement, the warranty period is extended by one year.
If the iPhone is broken under warranty, can it be changed?
What to do if the new iPhone 6s is broken? The consumer, having discovered a malfunction in his iPhone before the expiration of the warranty period, has the right to demand the replacement of the product with a new one, in accordance with the law on the protection of consumer rights.
To do this, you must submit a purchase receipt, packaging, service coupon to the service center or store and draw up a written claim in free form where you indicate a request to replace the product with a new one, in accordance with the Apple regulations. In case of refusal, the client has the right to file a claim in court.
Remember: if you are denied repair, arguing that the phone was not purchased in Russia, you can also file a claim.
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Naturally free. These are the terms of Apple's worldwide warranty for its products. If your smartphone turns out to be defective and you are not satisfied with its work, you come to Apple service departments and receive a new device in return. To us, people accustomed to the unobtrusive Russian service, such offers seem not so fantastic, but even suspicious. Just want to ask: "Is this a divorce?" No, this is Apple's really working policy - the customer is always right. And this is what competitors are sharpening their teeth for on Cupertino, because they are not ready to take on the same broad warranty obligations to customers.
Is there still a catch, or why does Apple need it?
There is no catch. Apple provides a worldwide one-year warranty on almost all of its gadgets, including the iPhone. The smartphone is buggy or, within 12 months of use, some kind of assembly defects and the like have surfaced, you have the right to come and demand a new iPhone. What will many people think after these words? That's right: “Well, yes, I have the right. And then it will start: prove that it is a marriage, wait 3 months until we send the phone for examination, etc. " Exhale and forget this nightmare.
No expertise and more - not even a box and a receipt needed. The Apple service center will punch the phone by its IMEI number and find out for themselves where and when you bought it, and whether the warranty is still valid. You will not be interrogated and confronted with experts in an attempt to prove that it is not a manufacturer's fault, but your negligence that led to the slowdown of the device. Your complaint will be listened to politely and apologized for the inconvenience. And you will leave the center with a new apparatus. (The only thing that is checked when replacing gadgets is whether the moisture indicators are activated. Recessed Apple devices, as you know, will automatically void the warranty. By the way, the sensor can also work when using the iPhone in the rain, keep in mind).
Still can't believe it? But this is true. Here it is in the photo, the same iPhone, exchanged at an Apple service center in Germany in one day. By the way, the warranty for a new device is also given for a year and will be calculated from the moment the gadget is activated.
Why does the company need all this? After all, it won't take long to go broke if you distribute new devices to the right and left. There are, in the end, unscrupulous buyers who can simply profit from such an unprecedented decency of the seller.
Well, first of all, at Apple, of course, everything goes into business anyway. So, the defective devices handed over are disassembled into parts, from which new iPhones are then assembled and sold at 50 euros cheaper than the standard price.
And secondly, the common phrase of manufacturers “I am responsible for quality” for Cupertinians is not an empty phrase, but a guide to action. Apple spends a lot of effort, time, and money fighting marriage to ensure that reliable devices come off the assembly line. And the confidence in the perfection of its products allows it to offer such a guarantee. According to statistics, no more than 1% of buyers apply for a guarantee. Cases of applying under warranty with the same device more than once were not recorded at all (according to the terms of warranty service, the buyer can choose to either replace the device with a new one or repair his device).
Russian service is not yet very service, but still ...
In fairness, it should be noted that such an approach to customers with a worldwide guarantee has not yet been fully extended. In the United States and Europe, there will be no questions about exchanging a phone, but Russia may have its own nuances. So a couple of years ago, iPhones that were not bought in the Russian Federation and were not intended for our country were not subject to such an exchange at all. Although there were no more than 10% of official devices on the Russian market at that time, it was the “gray” phones that were brought from the same States that prevailed. But Apple adhered to the following point: for which country the phone was intended, there you can take advantage of the warranty.
Cupertino acknowledged that the Russian Apple market is still developing according to some of its own special rules, and changed the terms of warranty service for its products in the Russian Federation. Since 2014, authorized service centers (ASCs) have to carry out the repair of Apple gadgets, regardless of their country of origin. True, it is still not necessary to count on a replacement on the same day, but, according to statistics, it takes no more than 7 days to repair or order a new similar device. And this is very quick by Russian standards. In this case, the warranty is extended for the time the product is in the service center.
Service to service - discord
And in this case, I'm not talking about the provision of a service, but about the organization. If you are planning to buy or have already bought new Apple equipment, then it will not be superfluous to know which service center you can contact in case of questions. So, there are 3 types of apple service centers.
one). Apple's own service divisions
They exist at retail Apple Stores. And it is in them that you can count on those miracles of warranty service, which I wrote about above. In such centers, as a rule, nothing is repaired, they just check the device for compliance with the warranty conditions and change the iPhone to another one of the same. Accordingly, there are no such centers in Russia, as well as the Apple Stores themselves.
2). Authorized service centers
They work under a contract with Apple, receive spare parts through official channels, and are obliged to comply with the rules and provisions of the contract. Which in practice means that within 72 hours you should be given an answer about the cause of the breakdown and exchange warranty devices that cannot be repaired for new or refurbished ones. Such service centers are represented in large cities of Russia.
3). Commercial service centers
They are in the majority in Russia. These organizations provide warranty support for the iPhone under contracts with sales organizations, parts are purchased on the open market, and sellers are invoiced for warranty repairs. In addition, commercial service centers provide a full range of paid repair and post-warranty services.
And if the client is really to blame?
And this happens very often. iPhones are drowned, they fall into the hands of jealous passions or simply fall on the asphalt from the not very direct hands of their own owner. As a result, there are inverted displays, broken cases, cameras, antennas, sensors. But you never know what you can do with the unfortunate unrequited gadget.
All these cases, for the most part, do not fall under the warranty. And it also happens that they occur after the expiration of the warranty period. Something cannot be repaired at all, and in some cases the cost of replacing components is such a pretty penny that, willy-nilly, you start thinking about purchasing a new device.
The same feeling that repairs will no longer help 🙂
Especially for such cases, Apple has developed a service "authorized exchange of the device assembly", extremely simple and attractive to the customer. You hand over your out of order, broken, broken, drowned iPhone, iPad or iPod to an Apple service center and after 3-5 working days you get a completely new device in return with a small surcharge (it is about 1/3 of the cost of a new one). In addition to the new gadget, the customer will receive a one-year warranty on the replaced device.
In order to use the program, you need to meet only 2 requirements:
- the "Find iPhone / iPad" function must be disabled in the device;
- the device must be completely complete, not have traces of unauthorized repairs and not contain non-original spare parts (in this case, “completeness” does not mean charging and headphones for the iPhone, for example, but the integrity of the device itself).
This is how the rule “the client is always right” works in practice at Apple (even when he is not quite right практике).
When buying expensive equipment, you want to be sure that in case of problems that arise, the manufacturer will do everything possible to solve them as quickly as possible. Let's look at the nuances of providing a guarantee for the purchase of Apple equipment, and in particular the iPhone and iPad.
Apple provides a one-year limited warranty on products under that brand. This is a type of guarantee that the manufacturer provides voluntarily, regardless of the laws of the country in which it is provided. Those. this guarantee is in addition to the rights provided for in consumer protection law.
What does this limited 1 year warranty do?
- access to technical support by phone within 90 days of purchase
- replacement or refund for a device with a factory defect / defect
- free device repair
What isn't covered by Apple's limited 1 year warranty?
- Programs / games purchased or downloaded for free from the App Store. You can return money for games and programs, but this has nothing to do with the guarantee.
- Third Party Software. We're talking about apps that you might have bought from the App Store.
- Changes in the operation of the device caused by a change in the iOS operating system via jailbreak. It should be clarified that jailbreak does not make any irreversible changes. It is enough to flash the device before going to the service.
- Consumable parts - battery, charger, external protective coating. Except when these things fall under some special program.
- Problems with third-party devices that do not meet the specifications of Apple products.
- Damage that occurred during repairs carried out by an unauthorized service center.
- Damage caused by improper use of the device.
- Damage caused by natural disasters and accidents.
- Devices with a removed or damaged serial number.
- Stolen devices. If you cannot unlock the device and prove that it rightfully belongs to you (checks, knowledge of Apple ID and password).
What should you do before returning your phone or tablet for warranty service? Create a backup copy of the data contained on its storage media, delete all personal data and disable all security passwords. During the course of warranty service, content may be removed, replaced and / or reformatted.
Following warranty service, your phone / tablet or replacement product will be returned with the same settings as the original purchase, subject to applicable updates.
What if the one-year warranty has passed (note: it starts from the date of purchase) and there are problems with the device? You can take advantage of the guarantee provided by the law of the Russian Federation "On Protection of Consumer Rights". Devices are entitled to a 2 year warranty under this law. Those. Once the one-year warranty has expired, you will have another year.
But here you need to understand that only devices marked Rostest (PCT) or EAC can count on such a guarantee - i.e. certified on the territory of the Russian Federation / Customs Union. Also keep in mind that the seller may impose their own limitations on the provision of the warranty - carefully study this issue before choosing a seller. Having entered the seller's website, find the section with the terms of the warranty service. For example, having bought an iPhone 6 in Sevastopol on the website 100apple.ru, it is very important to keep the receipt and the warranty card.
14 days? I heard something about it ...
Yes Yes Yes! Apple, like any store, can give you a refund within 14 days if you so desire. Conditions:
- There should be no mechanical chips and damage - even minimal. No scratches ...
- There should be complete completeness - that is, even the instructions should all be in the box.
- No self-repair attempts were made with the device.
And now the nuances - it all depends on the store's willingness to make concessions, since the law provides for the return of goods of proper quality, but mobile phones and other complex technical devices fall under exceptions.
Apple.com has a money-back policy if you return an item within 14 days. That is, Apple acts as loyal as possible in this case. What other stores do - you need to find out when buying.
AppleCare Protection Plan
This is essentially an additional warranty that Macs have. Please note that iPhones, iPods, Apple TV, etc. are not covered by this warranty.
AppleCare Protection Plan - Worth the Money! And it is provided on a voluntary basis.
This guarantee gives additional benefits:
- Call Apple Support and receive expert assistance within three years of purchase. This applies not only to technology, but also to software from Apple.
- Free warranty repair for 3 years. It is cheaper to change some components that are not included in the warranty.
I wish everyone to face fewer problems! Let them bypass you ...
