Hello! Despite the numerous instructions posted on the Internet and on this blog, there are issues regarding the iPhone and iPad that can only be resolved with the help of Apple technical support. For example, unlock iCloud,. Who can do it? Nobody! Only a specially trained employee of the company. And it's not just about blocking, you never know for what other questions the answer of a competent specialist can be useful?
And after all, it would seem that technical support itself is not hiding from anyone, there are a lot of ways to contact it, but people still ask in the comments - how to call or write to the Apple operator? And since they ask, we will answer!
Here are all the ways to reach technical support wherever you are.
Apple technical support phone numbers in Russia
Apple, like any normal company, has its own hotline whose employees will answer any question related to the iPhone and iPad. Here are the phone numbers for the Russian Federation:
- 8-495-580-95-57 (Moscow number).
- 8-800-555-67-34 (Free number for calls from any region of Russia).
- 8-800-333-51-73 (Apple Store Customer Service).
On any of these numbers, Russian-speaking staff will be ready to advise you from 9.00 to 21.00 on weekdays.
Other ways to talk to Apple tech support in Russia
When you call on any of the phones, you are greeted by an answering machine. If for some reason you cannot break through his teams or do not want to do this, then you can order a call back - the company will call you. To do this, go to this page and:
The incoming call will not be from those numbers listed above, but from others. This can be the number of any country (I received a call from the Philippines, Bangkok and elsewhere from Asia). There is no need to be afraid - a Russian-speaking employee will talk to you and this call will be free.
For some reason you don't want to talk? You can always communicate with technical support through a special chat. To do this, we repeat all the actions indicated just above, the only thing, at the third point, select: "Chat". It also shows the approximate waiting time, which is convenient.
In 2018, Apple launched an application that contains various articles and instructions on the company's products. Cool? Not bad!
However, you and I are interested in another possibility of this program - to get the help of a technical support specialist. What should be done?
All that remains is to select the device and the problem you are facing. The application will offer various solutions:
- Articles and instructions.
- Chatting with a specialist.
- Call support yourself.
- Callback order.
Agree, the choice is just excellent. We use it!
How to contact the Russian Apple technical support if you are in another country?
There are a large number of countries where technical support is either absent in principle, or available, but in the language that the Russian-speaking user does not know. How to be in this case? How to contact and talk specifically with Russian technical support if you are in another country?
This is not difficult, there are several ways:
But ordering a call back, if you are in another country, most likely will not work (unless, of course, you have a Russian SIM card). The fact is that the callback form involves specifying a number starting with +7 (a prefix for Russian numbers). You cannot erase it and replace it with another.
If you encounter a problem related to Apple technology or one of Apple services, and you could not solve it on your own or with the help of specialists, it's time to ask the company for support. We will tell you how to contact Apple technical support in this manual.
Important: Before calling or writing to Apple, make sure your device is still eligible for service and support. This can be done on a special page of the official Apple website, where you need to enter the serial number of the device and click "Continue".
How to contact Apple technical support by phone
The fastest way to reach Apple support is by phone. Moreover, it is by phone that you can get advice on the operation of all your devices - the possibility of online chat with company representatives will not be available for all questions.
Apple technical support number: 8 495 580 9557
It should be noted that the line operates only on weekdays, from 09:00 to 20:00 Moscow time.
How to contact Apple technical support online
Every week Apple top managers make serious statements that something is constantly happening in the "apple" world. But what if you look inside the company from the other side, the side of ordinary workers? We were able to contact one of the people close to Apple (he does not work for the company, but asked to leave his name behind the scenes) and ask him about the peculiarities of working in the most expensive company in the world.
It turned out that there are four departments in Russian support, each with almost a hundred people, all of which are located in different EU countries. These departments are solely dedicated to supporting iOS users. They serve everyone who speaks Russian and calls a Moscow number. If they even call from Montreal, they help him too.
Extreme situations also happen - for example, create an Apple ID for a user for 2 hours, then search in the application, wait for it to load. Often people who have “suddenly” lost contacts and calendars are asked to, many simply call to find out about the condition of their phone (whether new, with a guarantee, PCT). Most often there are no stupid addresses.
Support uses 21.5-inch iMacs in a wide variety of configurations. Quite powerful devices. The work schedule is agreed in advance, taking into account the wishes of the employee. All Russians work, even at an interview they check the level of Russian language proficiency. Well, you need to know English, of course.
For work, a special iLog application is used. It compares favorably with Salesforce, Oracle, and even SAP. It, like any Apple software product, is notable for its intuitive simplicity and versatility: you type the name of the case (situation), and at this time it displays articles on solving the problem to you in real time.
With the help of iLog, you can untie from the operator in one click, get data about the device, including its entire history of repairs, you can use diagnostics to find out what is wrong with it at the moment: detailed information about any component. You can turn FaceTime off and on with another utility: iCloud Support App. Disable iMessage, FaceTime, Keychain and so on. But in fairness, the support does not see any user data that should not concern them: it sees how many photos, how many contacts, and so on, but not the photos and contacts themselves.
It is impossible to trace the device even with the knowledge of the user. If Apple ID is stolen, support looks at what is wrong with it, asks questions to verify the identity of the caller. If everything is ok, then send a letter to the specified mailbox. If the thief even changes the Apple ID himself, then all this is visible and quickly fixed. So they have no chance.
The number of calls depends on the day: it is quiet on Friday, everyone is on their phones and rushes to nature to "fry meat". On Monday there is a full house - everyone remembers the phones. If we take the average - 10 calls per day per person.
On average, Apple Support employees receive between € 1,000 and € 3,000 depending on country and experience. About banning Android devices - everyone is free to choose what they like best. Many employees use Android smartphones and feel great.
With the release of iOS 9, support calls have increased - there are many calls from those who imagine themselves to be designers and engineers, and gives instructions to fix certain bugs of the operating system. But there are also references to the case: for example, iOS 9.0.1 was released due to a bug leading to the iPhone freezing when updating the device.
We'll continue to look behind the scenes at Apple, with more to come.
Apple has provided its users with convenient and responsive support. Having any product of the company, you can dial the support service from the iPhone and ask a variety of questions: from the order of operation of certain keys and buttons to the order of settings for certain functions. You can also learn about the new properties of the company's products. In addition, you can register a product, have your device repaired, or complain about poor service. The company is interested in ensuring that its customers always have convenient and high-quality equipment that can compete with other flagships, and therefore pays the lion's share to serving its customers.
To contact a company representative, you can go to the website https://support.apple.com and directly contact the specialist in the online chat mode. If it is convenient for you, you can leave your phone number and the operator will call you back at the appointed time. If you have several questions, an expert will readily answer all and suggest available solutions. The service is available to its customers at any time of the day in different countries.
Also, if you are in Russia, you can call the single free Apple hotline number in the Russian Federation at any time: phone number 8 800 555 6734.
If you are a resident of Moscow or the Moscow region, then you can quickly get through to the multichannel support phone number: 8 495 580 95 57 at the rate applicable to your telephone operator.
Why do you need a hotline service?
By the way, if your Apple device breaks down, you can leave a request for the repair of your iPhone, iPad or Mac computer at the support service. A specialist will contact you as soon as possible to fix your problem and help you contact an Apple Authorized Center nearby. Indeed, one of the main principles of the company is trust in it and user support.
If you are interested in information about Apple products and details of its purchase, as well as guarantees for operation, the Apple Online Store is at your service, where you can order and receive software, interesting accessories, and necessary equipment at any time. To purchase, you need to call 8-800-333-51-73, availablefrom 9:00 to 21:00 on weekdays.
Apple has an extensive network of service centers around the world and on all continents. So, by going to any site of the company's technical support, you will find an interactive map of countries with addresses and phone numbers, chats for communication in the place where you are now. Support is provided by the company's specialists who will be able to communicate with you in a language you understand.
If you decide to call for a device breakdown, support will be provided faster if you first find the serial number of your device, as this will help to optimally connect you with the right support specialist.
If the need arises, there is also a convenient online support request, after which an expert will contact you.
What else can I ask for support?
In the support service from specialists, you can learn about additional service methods, as well as find out if the warranty is still valid for your iPhone or tablet, having previously entered the serial device number. The AppleCare Protection Plan provides telephone technical support and additional service options from Apple.
The main feature of the AppleCare Protection Plan is that it provides additional rights for all users: additional service, universal support, software product maintenance. A warranty on the hardware stuffing of the device can be obtained from AppleCare Protection Plan for a period of up to 3 years, which in turn is cheaper than the cost of spare parts and payment for the work performed by experts who are authorized by Apple around the globe.
AppleCare Protection Plan covers products such as MAC computers, RAM modules, accessories, batteries, floppy drives, AirPort4 devices.
Clients often call the service because they need help - they forgot their iPhone, iPad or iPod touch password, and even worse, when the device is locked.
If you have a problem, for example, you lost your iPhone, it was stolen from you, or you found someone else's iPhone, in addition to contacting the police, you can report this to the service and technical support will help you block your data based on the serial number of the iPhone ID or find the owner of the smartphone. They will also tell you about the Find My iPhone feature for Apple devices.
